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UPS CFO on Amazon pullback and driving a growth strategy

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Good morning. UPS continues to lean into a strategy positioning it for long-term growth—one that required shrinking its decades-long partnership with Amazon.

The package-delivery giant (No. 47 on the Fortune 500) beat Wall Street expectations for the third quarter, reporting on Tuesday $21.4 billion in revenue and adjusted EPS of $1.74, both well above forecasts. It projects about $24 billion in Q4 revenue, signaling momentum despite a choppy economy. UPS stock was up about 8% at market close.

Refocusing the business

Brian Dykes, CFO of UPS since July 2024, first joined the company as an intern in 1999. I spoke with Dykes about strategy and his front-row perspective on the company’s evolution as a public business.

“We’re transforming our U.S. operations to focus on the market segments where we can add the most value,” Dykes told me. That means shifting away from low-return, capital-intensive volume and doubling down on higher-margin areas like small and midsized businesses, health care logistics, and B2B delivery.

The recent UPS decision to halve its Amazon delivery volume by late 2026—after nearly 30 years of partnership—marks a major strategic shift. “I’ve worked with Amazon for over a decade,” Dykes said. “Over time, our strategies diverged, which caused us to step back and ask where we truly add value.”

Amazon built fulfillment centers optimized for short-haul, last-mile delivery, while the UPS network is designed for long-haul and complex logistics. Amazon will remain a key customer in areas where UPS adds value—like returns and international services, he said.

Even as UPS winds down some Amazon volume, the share it continues to handle has grown, Dykes noted. “Amazon is so large—it’s not like the average customer,” he said.

As part of this realignment, UPS cut about 34,000 operational positions in 2025, largely through attrition and targeted buyouts. Most cuts affected part-time roles, though the company also offered voluntary packages to drivers, Dykes said. As part of its turnaround strategy, the company also closed operations at 93 facilities and eliminated 14,000 management jobs.

Does he think UPS is ready for the holiday season? “Peak season is like our Super Bowl,” Dykes said. Because UPS is handling less of Amazon’s volume, it doesn’t need as much extra capacity or as many seasonal hires, he said. UPS expects a 20% volume increase from Q3 to Q4—roughly 4 million additional packages a day—consistent with recent years, Dykes said.

Health care as a growth engine

In our conversation about strategy, Dykes noted that UPS’s health care focus predates the pandemic. He helped build this vertical through targeted acquisitions, citing cold chain logistics (a temperature-controlled supply chain), quality assurance, and regulatory oversight as differentiators, and leveraging automation and AI for efficiency.
 
“Since 2016, we’ve grown that business from kind of zero to a $10 billion business across UPS,” he said. Health care customers stay longer, grow faster, and the margins are higher, Dykes said, which he believes is a winning formula—even through economic or tariff disruptions.

I asked Dykes about his strategic work partnership with Carol Tomé, who has served as UPS CEO since 2020, and was previously CFO of Home Depot for nearly two decades.

Dykes said he benefits from Tomé’s leadership because “she pushes our entire leadership team to be better.”

“Part of me taking the job,” he added, “was the understanding that sometimes I’d have to be the one to push back—and we have that healthy tension. But at the same time, she’s made me a much better executive than I was when I started.”

Sheryl Estrada
sheryl.estrada@fortune.com

***Upcoming Event: Join us for our next Emerging CFO webinar, Optimizing for a Human-Machine Workforce, presented in partnership with Workday, on Nov. 13 from 11 a.m. to 12 p.m. ET.

We’ll explore how leading CFOs are rethinking the future of work in the age of agentic AI—including when to deploy AI agents to accelerate automation, how to balance ROI tradeoffs between human and digital talent, and the upskilling strategies CFOs are applying to optimize their workforces for the future.

You can register here. Email us at CFOCollaborative@Fortune.com with any questions.

Leaderboard

Adam S. Elinoff was appointed CFO of Agilent Technologies, Inc. (NYSE: A), effective November 17. Elinoff has over two decades of experience in corporate finance, investment relations, and business transformation. He joins the company from Amgen, where he advanced through a series of finance, strategy and transformation leadership roles over a total of 19 years, most recently serving as vice president of finance and treasurer.

Kathryn (Katie) Eskandarian was appointed CFO onPhase, a financial automation and payments provider. Eskandarian brings more than two decades of leadership in finance and operations. Before joining onPhase, Eskandarian served as CFO at Visual Lease, where she built the financial and operational frameworks. Earlier in her career, she held senior finance roles at iCIMS and Geller & Company. 

Big Deal

OpenAI, originally a nonprofit, is moving toward a for-profit structure through recapitalization and an expanded partnership with Microsoft. On Tuesday, OpenAI announced that Microsoft supports the formation of a public benefit corporation (PBC) and the recapitalization plan. 

Following this move, Microsoft holds a 27% stake in OpenAI Group PBC valued at about $135 billion, representing all owners including employees, investors, and the OpenAI Foundation. Previously, excluding recent funding rounds, Microsoft’s stake was 32.5% in the for-profit entity. The restructuring converts OpenAI’s for-profit division into a public benefit corporation that can issue equity and provides shareholders a greater voice in governance.

Going deeper

The 2025 Fortune 500 Europe list was released this morning. Europe’s largest company, German automotive manufacturer Volkswagen (founded in 1937), ranks No. 1.

Total revenue for the 500 rose 2.5% to $14.9 trillion, and market capitalization climbed 13.7% to $15.9 trillion. Profits, however, slipped 5.1% to $978.2 billion.

The top three sectors by revenue—finance (107 companies, $3.5 trillion), energy (71 companies, $3 trillion), and motor vehicles and parts (23 companies, $1.4 trillion)—are all being reshaped by digital technology and, in the case of energy, renewables. Yet the dominant players remain well-established incumbents rather than new disruptors.

The highest-ranking newcomer in finance is Italy’s CDP Group (No. 122, founded in 1850). The top pure-play renewables firm, wind-turbine manufacturer Vestas (No. 226), was founded in 1945.

Overheard

“The Hollywood model of work—specialized teams assembling for specific projects, then dissolving and reconfiguring for new ones—is a refreshing alternative to the rigid corporate structures inherited from the industrial era. For decades, this fluid approach seemed impractical for most businesses. Now, it is becoming feasible as AI handles the logistical complexities and knowledge management that once required permanent bureaucracies.”

—Ravi Kumar S, the CEO of Cognizant, writes in a Fortune opinion piece titled, “The Hollywood blueprint holds the key to reshaping organizations in the age of AI.”



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On Netflix’s earnings call, co-CEOs can’t quell fears about the Warner Bros. bid

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When it comes to creating irresistible storylines, Netflix, the home of Stranger Things and The Crown, is second to none. And as the streaming video giant delivered its quarterly earnings report on Tuesday, executives were in top storytelling form, pitching what they promise will be a smash hit: the acquisition of Warner Brothers Discovery.

The company’s co-CEOs, Ted Sarandos and Greg Peters, said the deal, which values Warner Brothers Discovery at $83 billion, will accelerate its own core streaming business while helping it expand into TV and the theatrical film business. 

“This is an exciting time in the business. Lots of innovation, lots of competition,” Sarandos enthused on Tuesday’s earnings conference call. Netflix has a history of successful transformation and of pivoting opportunistically, he reminded the audience: Once upon a time, its main business entailed mailing DVDs in red envelopes to customers’ homes. 

Despite Sarandos’ confident delivery, however, the pitch didn’t land with investors. The company’s stock, which was already down 15% since Netflix announced the deal in early December, sank another 4.9% in after-hours trading on Tuesday. 

Netflix’s financial results for the final quarter of 2025 were fine. The company beat EPS expectations by a penny, and said it now has 325 million paid subscribers and a worldwide total audience nearing 1 billion. Its 2026 revenue outlook, of between $50.7 billion and $51.7 billion, was right on target.  

Still, investors are worried that the Warner Bros. deal will force Netflix to compete outside its lane, causing management to lose focus. The fact that Netflix will temporarily halt its share buybacks in order to accumulate cash to help finance the deal, as it disclosed towards the bottom of Tuesday’s shareholder letter, probably didn’t help matters. 

And given that there’s a rival offer for Warner Bros from Paramount Skydance, it’s not unreasonable for investors to worry that Netflix may be forced into an expensive bidding war. (Even though Warner Brothers Discovery has accepted the Netflix offer over Paramount’s, no one believes the story is over—not even Netflix, which updated its $27.75 per share offer to all-cash, instead of stock and cash, hours earlier on Tuesday in order to provide WBD shareholders with “greater value certainty.”) 

Investors are wary; will regulators balk?

Warner Brothers investors are not the only audience that Netflix needs to win over. The deal must be blessed by antitrust regulators—a prospect whose outcome is harder to predict than ever in the Trump administration.

Sarandos and Peters laid out the case Tuesday for why they believe the deal will get through the regulatory process, framing the deal as a boon for American jobs.

“This is going to allow us to significantly expand our production capacity in the U.S. and to keep investing in original content in the long term, which means more opportunities for creative talent and more jobs,” Sarandos said.

Referring to Warner Brothers’ television and film businesses, he added that “these folks have extensive experience and expertise. We want them to stay on and run those businesses. We’re expanding content creation not collapsing it.”

It’s a compelling story. But the co-CEOs may have neglected to study the most important script of all when it comes to getting government approval in the current administration; they forgot to recite the Trump lines. 

The example has been set over the past 12 months by peers such as Nvidia’s Jensen Huang and Meta’s Mark Zuckerberg. The latter, with his company facing various federal regulatory threats, began publicly praising the Trump administration on an earnings call last January. 

And Nvidia’s Huang has already seen real dividends from a similar strategy. The chip company CEO has praised Trump repeatedly on earnings calls, in media interviews, and in conference keynote speeches, calling him “America’s unique advantage” in AI. Since then, the U.S. ban on selling Nvidia’s H200 AI chips to China has been rescinded. The praise may have been coincidental to the outcome, but it certainly didn’t hurt.

In contrast, the president went unmentioned on Tuesday’s call. How significant Netflix’s omission of a Trump call-out turns out to be remains to be seen; maybe it won’t matter at all. But it’s worth noting that its competitor for Warner Bros., Paramount Skydance, is helmed by David Ellison, an outspoken Trump supporter. 

It’s a storyline that Netflix should have seen coming, and itmay still send the company back to rewrite.



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Americans are paying nearly all of the tariff burden as international exports die down, study finds

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After nearly a year of promises tariffs would boost the U.S. economy while other countries footed the bill, a new study shows almost all of the tariff burden is falling on American consumers. 

Americans are paying 96% of the costs of tariffs as prices for goods rise, according to research published Monday by the Kiel Institute for the World Economy, a German think tank. 

In April 2025 when President Donald Trump announced his “Liberation Day” tariffs, he claimed: “For decades, our country has been looted, pillaged, raped, and plundered by nations near and far, both friend and foe alike.” But the report suggests tariffs have actually cost Americans more money.

Trump has long used tariffs as leverage in non-trade political disputes. Over the weekend, Trump renewed his trade war in Europe after Denmark, Norway, Sweden, France, Germany, the United Kingdom, the Netherlands, and Finland sent troops for training exercises in Greenland. The countries will be hit with a 10% tariff starting on Feb. 1 that is set to rise to 25% on June 1, if a deal for the U.S. to buy Greenland is not reached. 

On Monday, Trump threatened a 200% tariff on French wine, after French President Emmanuel Macron refused to join Trump’s “Board of Peace” for Gaza, which has a $1 billion buy-in for permanent membership. 

“The claim that foreign countries pay these tariffs is a myth,” wrote Julian Hinz, research director at the Kiel Institute and an author of the study. “The data show the opposite: Americans are footing the bill.” 

The research shows export prices stayed the same, but the volume has collapsed. After imposing a 50% tariff on India in August, exports to the U.S. dropped 18% to 24%, compared to the European Union, Canada, and Australia. Exporters are redirecting sales to other markets, so they don’t need to cut sales or prices, according to the study.

“There is no such thing as foreigners transferring wealth to the U.S. in the form of tariffs,” Hinz told The Wall Street Journal

For the study, Hinz and his team analyzed more than 25 million shipment records between January 2024 through November 2025 that were worth nearly $4 trillion.They found exporters absorbed just 4% of the tariff burden and American importers are largely passing on the costs to consumers. 

Tariffs have increased customs revenue by $200 billion, but nearly all of that comes from American consumers. The study’s authors likened this to a consumption tax as wealth transfers from consumers and businesses to the U.S. Treasury.   

Trump has also repeatedly claimed tariffs would boost American manufacturing, butthe economy has shown declines in manufacturing jobs every month since April 2025, losing 60,000 manufacturing jobs between Liberation Day and November. 

The Supreme Court was expected to rule as soon as today on whether Trump’s use of emergency powers to levy tariffs under the International Emergency Economic Powers Act was legal. The court initially announced they planned to rule last week and gave no explanation for the delay. 

Although justices appeared skeptical of the administration’s authority during oral arguments in November, economists predict the Trump administration will find alternative ways to keep the tariffs.



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Selling America is a ‘dangerous bet,’ UBS CEO warns as markets panic

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Investors are “selling America” in spades Tuesday: The 10-year Treasury yield is at its highest point since August; the U.S. dollar slid; and the traditional safe-haven metal investments—gold and silver—surged once again to record highs.

The CEO of UBS Group, the world’s largest private bank, thinks this market is making a “dangerous bet.”

“Diversifying away from America is impossible,” UBS Group CEO Sergio Ermotti told Bloomberg in a television interview at the World Economic Forum in Davos, Switzerland, on Tuesday. “Things can change rapidly, and the U.S. is the strongest economy in the world, the one who has the highest level of innovation right now.” 

The catalyst for the selloff was fresh escalation from U.S. President Donald Trump, who has threatened a 10% tariff on eight European allies—including Germany, France, and the U.K.—unless they cede to his demands to acquire Greenland.

Trump also threatened a 200% tariff on French wine and Champagne to pressure French President Emmanuel Macron to join his Board of Peace. Trump’s favorite “Mr. Tariff” is back, and bond investors are unhappy with the volatility.

But if investors keep getting caught up in the volatility of day-to-day politics and shun the U.S., they’ll miss the forest for the trees, Ermotti argued. While admitting the current environment is “bumpy,” he pointed to a statistic: Last year alone, the U.S. created 25 million new millionaires. For a wealth manager like UBS, that is 1,000 new millionaires a day. To shun that level of innovation in U.S. equities for gold would be a reactionary move that ignores the long-term innovation of the U.S. economy. 

“We see two big levers: First of all, wealth creation, GDP growth, innovation, and also more idiosyncratic to UBS is that we see potential for us to become more present, increase our market share,” Ermotti said. 

But if something doesn’t give in the standoff between the European Union and Trump, there could be potential further de-dollarization, this time, from Europe selling its U.S. bonds, George Saravelos, head of FX research at Deutsche Bank, wrote in a note Sunday. Indeed, on Tuesday, Danish pension funds sold $100 million in U.S. Treasuries, allegedly owing to “poor” U.S. finances, though the pension fund’s chief said of the debacle over Greenland: “Of course, that didn’t make it more difficult to take the decision.” 

Europe owns twice as many U.S. bonds and equities as the rest of the world combined. If the rest of Europe follows Denmark’s lead, that could be an $8 trillion market at risk, Saravelos argued. 

“In an environment where the geo-economic stability of the Western alliance is being disrupted existentially, it is not clear why Europeans would be as willing to play this part,” he wrote. 

Back in the U.S., the markets also sold off as the Nasdaq and S&P both fell 2% Tuesday, already shedding the entirety of Greenland’s value on Trump’s threats, University of Michigan economist Justin Wolfers noted. Analysts and investors are uneasy, given the history of Trump declaring a stark tariff before negotiating with the country to take it down, also known as the “TACO”—Trump always chickens out—effect. Investors have been “burnt before by overreacting to tariff threats,” Jim Reid of Deutsche Bank noted. That’s a similar stance to the UBS bank chief: If you react too much to headlines, you’ll miss the great innovation that’s pushed the stock market to record highs for the past three years.

“I wouldn’t really bet against the U.S.,” he said.



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