UK consumers are adjusting their shopping behaviour in response to the tough economic backdrop, according to the third annual Shopper Preference Report from Bazaarvoice.
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The provider of UGC and social commerce solutions speaks to over 8,000 global consumers every year with a big chunk of them in the UK. And it found that inflation has had a big impact on their behaviour with “affordability and trust driving purchasing decisions”.
And while there has been a lot of talk about fashion spending being affected, the study claims that the hardest hit categories are actually grocery (71%), food and beverages (60%), and health & beauty (25%).
Bazaarvoice said 58% of UK consumers have switched to cheaper brands, 45% are delaying non-essential purchases, and 36% are actively using coupons and discount codes. Loyalty programmes are also seeing increased participation, with 35% of shoppers joining them to access better deals.
Store brands are gaining traction amid economic pressure. The survey also reveals that 57% of UK consumers have permanently switched to store-brand products. Lower prices (77%) remain the biggest factor, but improved quality (48%) and positive reviews (35%) are also helping store brands earn consumer loyalty.
As for Authenticity, 57% of UK shoppers cite real customer reviews as the biggest factor in their final purchase decisions. “Consumers trust content that includes detailed product descriptions (33%), real-life photos/videos (37%), and balanced feedback (36%)”, we’re told. However, on the flip side, they’re “wary of overly positive, generic reviews (45%) and suspiciously high review volumes in a short time (40%)”.
The report also said that social media continues to become ever nor important to shopping decisions. A third (32%) of UK consumers say social media introduced them to new products, while 28% use it to compare prices and products.
Short-form videos (49%) and customer reviews (44%) are the most trusted content formats here. However, “honesty remains paramount” as 51% of UK shoppers distrust creator content that feels overly promotional, and 42% say authenticity comes from creators who acknowledge a product’s pros and cons.
Social media’s prominence shows how tech can make an impact and consumers appear to be hungry for even more innovation. A quarter (26%) of UK shoppers are excited by smart fitting rooms, and 19% find augmented reality product visualisation appealing.
