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UK December spend dropped sharply in town- and city-based physical stores

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January 15, 2025

We’ve already heard some seasonal success stories from a number of key UK shopping centres, but what of the overall sales performances in towns and city centres in December? Poor, although beauty was one of the better performers.

Sales in towns and city centres declined 7.9% year-on-year last month as Britons chose “cautious spending, taking the shine out of the wider Golden Quarter”, according to Rendle Intelligence and Insights.

The decline follows an annual drop in spending of 3.8% in December 2023, it noted.

It pointed to a decline in spending during December, caused by a 7% dip in the number of customers purchasing and a 7.3% dip in the number of transactions made. 

At the same time, the average transaction value (ATV) only declined by a marginal 0.7%, “a very different picture from December 2023, when the ATV declined 2.4% year-on-year while customer numbers rose 1.5% by comparison”, it said. 

It noted that the drop in the number of customers purchasing dovetails with footfall into stores during December, which was 2.2% lower than a year ago.

Spending across the five key sectors (Fashion, Food & Drink, General Retail, Grocery and Health & Beauty), which account for 85% of town and city centre sales, declined annually in all five sectors.

Although no figures were given for the Fashion sector, Health & Beauty joined Food & Drink as the two sectors with the most modest dips in sales (-4.6% and -5.9% respectively) and were also the only two key sectors where the ATV increased annually (+4.9% in Health & Beauty).

Diane Wehrle, CEO of Rendle Intelligence and Insights, said: “A second consecutive year of spending decline clearly reflects the ongoing cost pressures faced by households, following a prolonged period of very high inflation and continued economic uncertainty.

“With fewer customers making purchases whilst the average value of each transaction remained level on last year, there is clearly a polarisation between consumers who are spending and those who are not, with those who are spending purchasing higher priced products.”

Worryingly for the fashion and beauty sectors, she added: “These results could also mark the start of a shift in attitudes towards Christmas, with consumers who are cash strapped choosing to not spend for the sake of it, spending more of their Christmas budget towards grocery, experiences and food & drink. We could be seeing the start of a whole new attitude towards Christmas spending, a worry for retailers who traditionally rely on the ‘golden quarter’.”

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Fashion

M&S cuts kidswear prices as it aims to attract more family shoppers

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January 31, 2025

With cost remaining a decisive factor for consumers, M&S said Friday (January 31) it’s continuing to cut prices of over 300 “family favourite” products with kidswear the latest target.

M&S

The high street retailer said it “re-affirms its commitment to delivering trusted value and everyday low prices on the products that matter most to its 32 million customers”.

The latest cuts include an up to 20% price reduction on over 100 products from its ‘everyday essentials’ Kidswear range.

Key pieces include its Cotton Rich Hoodie and Joggers as well as range of Sweatshirts, Leggings and T-Shirts which now start from £5.50, with the retailer saying the reduction in price will not compromise on the “quality or high sourcing standards it is known for”.

Alexandra Dimitriu, Kidswear director, Clothing & Home, said: “Now more than ever, customers are looking for trusted value. When it comes to clothing, we know value is more than just the product’s price – they also want confidence that it is made well and made to last and offers versatility.”

M&S reported positive figures for its festive trading period with total group sales increasing 5.6% to £4.064 billion, but much of the strength was concentrated in the Food area with Clothing, Home & Beauty, rising just 1% to £1.305 billion, with like-for-like sales rising ahead of the market at 1.9% as underlying sales grew 2.6%.

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Burberry names new exec in charge of tech team

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January 31, 2025

Burberry announced a key appointment on Friday with the luxury business saying it will soon have a new chief information officer.

Charlotte Baldwin

It has appointed Charlotte Baldwin to the role and she’ll join the business at the end of March. Baldwin will be responsible for leading Burberry’s global technology team and will join the executive committee. She’ll report directly to Burberry CEO Joshua Schulman

He described her as “a highly experienced technology and digital leader with a track record of leading large-scale digital transformation”.

She hasn’t previously worked in the luxury fashion sector but has wide-ranging experience across some major-name businesses in Britain.

She’s currently the global chief digital and information officer at coffee chain Costa Coffee where she oversees the company’s technology, digital and data organisation. 

Prior to joining that firm, she was the chief information, digital and transformation officer at private healthcare giant Bupa’s Bupa Insurance unit. She’s also held senior roles at Freshfields Bruckhaus Deringer, Pearson and Thomson Reuters.

Burberry has been navigating a tough period of late and Schulman joined in the top job last year, tweaking the firm’s strategy. His approach seems to be paying off with the company last week porting improved results, although the turnaround is still undeniable a work in progress.

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Gloucester Quays joins the record-breaking band of shopping centre successes

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January 31, 2025

Another day, another shopping centre delivering a “record-breaking” performance in 2024. This time it’s Gloucester Quays “capping off another year of considerable growth”, for the owner/operator Peel Retail & Leisure.

That included record Christmas trading at the key Gloucester mall, which helped overall sales for the year finish 6.7% ahead of the national average. Across November and December, retail sales grew 3.6% compared with 2023.
 
Looking at 2024 in total, an overall 7.4% year-on-year sales increase across its tenants was split between 6.1% for retail, and 8.5% for F&B.

But there was also double-digit growth from leading fashion, homewares, and outerwear brands including Next, Skechers, All Saints, Mountain Warehouse, Puma, Crew Clothing and Suit Direct. 

It said sustained growth was seen across all categories “points to the increasing relevance of the Gloucester Quays experience”.

Paul Carter, asset director at Peel Retail & Leisure, added: “There have been various headlines this month about how challenged retail was around Christmas, so to have Gloucester Quays performing so well is a real credit to our team and our brands.

“These results also serve as a reminder of how relevant and in demand this outlet is. We have experienced consistent growth for several years, and that success can be put down to the quality of our offer and waterside environment. There is no doubt our catchment is responding to how we have evolved Gloucester Quays, as an urban outlet that combines a compelling shopping environment with dining and leisure to fit all tastes and needs, benefitting from a heritage waterside setting that few regionally can match.”

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