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Post-COVID surge wanes as global department store sales drop 1.6%

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Nazia BIBI KEENOO

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March 26, 2025

According to data from the International Association of Department Stores (IADS), which analyzed the financial performance of 59 department store chains worldwide, sales dipped by 1.6% in 2023/24 compared to 2022. The outlook for 2025 remains uncertain.

After a strong rebound following the pandemic in 2020, the global department store sector is showing signs of slowing down. The latest Economic Observatory report from the International Association of Department Stores (IADS) reveals a 1.6% decline in global department store sales for the 2023/24 fiscal year compared to the previous year.

The report is based on publicly available financial data from 59 department store groups worldwide, including El Palacio de Hierro in Mexico, Macy’s in the United States, Dashang in China, Isetan in Japan, Magasin du Nord in Denmark, and El Corte Inglés in Spain.

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“In 2024, the global economy—including the retail industry—has faced significant market uncertainty, sluggish economic growth, and unfavorable interest rates across all regions. The post-COVID-19 peak seen in 2021 and 2022 is now behind us, and overall retail growth has stabilized. Department stores have followed this trend, albeit with regional variations,” the federation explained.

In the Americas, sales have remained flat, but a clear divergence has emerged: department stores owned by large groups have seen revenues decline. At the same time, independent retailers have reported slight year-over-year sales growth, according to the report.

In the Asia-Pacific region, department store revenues declined due to a regional slowdown, particularly in Japan, South Korea, and Hong Kong. However, India and the Philippines bucked the trend, posting positive sales growth.

Europe followed a similar pattern, with both corporate-owned and independent department stores reporting an average growth of less than 1%.

Department store sales trends by region: Group-owned stores (top), independent stores (bottom)
Department store sales trends by region: Group-owned stores (top), independent stores (bottom) – IADS

Despite the challenges, the share of revenue generated by department stores within their parent companies’ total sales has stabilized globally, returning close to pre-pandemic levels. This is mainly due to a drop in total sales across parent companies after the 2021–2022 peak, driven by weakened purchasing power and a slowdown in the luxury sector.

Looking ahead, 2025 presents new uncertainties for department stores, particularly due to shifts in U.S. trade policy.

“The election of Donald Trump as president of the United States and the imminence of new tariffs will likely reshape global retail supply chains. While inflation has eased in some economies, the U.S. market remains concerned about stagflation despite Trump’s pro-growth agenda. The global impact will be significant, with the European Union, China, and Canada, among other countries, already discussing potential trade retaliation,” the federation noted. It warned that the 2025 outlook for department stores could see a sharper decline than in 2024.

Amid these concerns, IADS highlighted the rising impact of emerging Asian markets, particularly Vietnam and India, in the global retail landscape. Department store expansion remains strong, with Galeries Lafayette planning to open in Mumbai this year and in Delhi by 2026.

In Europe, sustainability regulations are set to reshape the retail industry. “Revised sustainability directives require retailers to conduct comprehensive environmental reporting and compliance reviews by 2028,” the report stated. These regulations add to the sector’s existing challenges, including omnichannel transformation, experiential retail initiatives, and adapting to shifting consumer preferences.

*IADS represents a network of department stores worldwide, including Beijing Hualian Group (China), Bloomingdale’s (U.S.), Boyner (Turkey), Breuninger (Germany), Centro Beco (Venezuela), Chalhoub (UAE), El Corte Inglés (Spain), El Palacio de Hierro (Mexico), Falabella (Chile, Colombia, Peru), Galeries Lafayette (France), Lifestyle International Holding (Hong Kong), Magasin du Nord (Denmark), Manor (Switzerland), The Mall Group (Thailand), and TSUM Kyiv (Ukraine).                                                                         

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Chanel, Dior, Gucci: A new dawn or déjà vu in fashion’s top seats?

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Nazia BIBI KEENOO

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April 4, 2025

In a matter of months, the world’s three largest fashion houses have either undergone or are preparing for major creative leadership changes.

With Matthieu Blazy expected to take over at Chanel, Demna stepping in at Gucci, and Jonathan Anderson reportedly heading to Christian Dior, luxury’s executive suites are being reshuffled in an industry facing mounting uncertainty and a growing call for reinvention.

These are not isolated moves—recent weeks have seen a steady stream of creative director departures and appointments. What does this power shift mean for the industry? Are we entering a bold new creative era, a strategic repositioning of luxury, or merely a surface-level adjustment aimed at reigniting growth? Fashion Network takes a closer look.
 

Matthieu Blazy, Demna, and Jonathan Anderson – DR

“This is a clear sign of a transitional period shaped by shifting consumer behavior in the luxury space. The clustering of these changes marks the beginning of a new phase in an industry deeply influenced by fashion’s breakneck pace,” said Serge Carreira, head of Emerging Brands at the Fédération de la Haute Couture et de la Mode.

After a record 22% surge in 2022, the global personal luxury goods market—currently valued at $393 billion—contracted by 1.6% in 2024, returning to 2023 levels. China’s economic slowdown initially triggered the downturn, and further pressure came from an industry-wide slump exacerbated by rising U.S. tariffs. At the same time, luxury brands are contending with deep, gradual changes in consumer expectations. Buyers lean toward experiential luxury over status purchases in an uncertain economic climate. Bain & Company says surging prices have driven 50 million high-end consumers away in just two years.

In search of turnaround strategies, most luxury houses—many reported revenue declines in 2024—have been forced to rethink their creative direction. The resulting wave of leadership changes, described by many observers as unprecedented, reflects a broader industry reckoning.

Beyond Matthieu Blazy, Demna, and Jonathan Anderson—whose rumored move to Dior has yet to be confirmed—a new generation of designers is stepping into significant roles: Dario Vitale at Versace, Miguel Castro Freitas at Mugler, Jack McCollough and Lazaro Hernandez at Loewe, and Simone Bellotti at Jil Sander are among the latest names leading the charge.

“We’re witnessing a major shift. Brands are in the midst of an identity crisis. They’ve lost sight of who their customers are, and the system is splintering. Only houses with strong DNA hold steady. The real issue, in my view, lies in the overwhelming power handed to financial and executive leadership,” said Barbara Franchin, founder and director of ITS (International Talent Support), a competition for emerging designers that featured Blazy as a finalist in 2006 and awarded Demna (born Demna Gvasalia) the top prize in 2004.

“We met them when they were just getting started. I remember Demna especially. He hasn’t changed one bit. Even then, he had a distinct vision. His strengths and struggles are still the same today,” she recalled.
 

One of Demna's final looks for Balenciaga
One of Demna’s final looks for Balenciaga – ©Launchmetrics/spotlight

At first glance, the incoming creative directors at Chanel, Dior, and Gucci appear bold, disruptive, and full of fresh energy. But make no mistake—these are not newcomers. Aged between 40 and 44, including Glenn Martens, now at the helm of Maison Margiela, they bring seasoned experience from major luxury houses. Most are internal promotions: Demna at Kering, Martens steering Diesel under OTB, and Jonathan Anderson, who recently exited Loewe—another LVMH brand like Dior.

“We were lacking creative excitement. These houses needed to move forward creatively because the spark had clearly dimmed,” said Isabelle Fine, head of womenswear at Le Bon Marché. “These are bold choices, each unique to the house. It’s creatively exciting and also makes business sense. Some of these appointments are more reassuring than others, but all are intriguing.”

Demna’s move to Gucci stirred the most controversy of the three major appointments, triggering a sharp drop in Kering’s stock the day after the announcement. Gucci, which accounts for nearly half of Kering’s revenue and two-thirds of its operating profit, has been losing steam for over two years. Critics worry that Demna—who will remain at Balenciaga until July—will continue leaning into the edgy, streetwear-driven aesthetic that made him a star, even as demand for that style softens.

As Jacques Roizen of DLG consultancy told Reuters, “In the era of superstar creative directors, designers often overshadow the brand’s legacy. They now define the aesthetic direction, positioning, and customer base.”

After two years of lackluster performance under the previous designer, Sabato De Sarno, Gucci is clearly betting big with Demna. A Bernstein note described him as having “a strong point of view—he was fashion’s golden boy from 2014 to 2020—a bold vision that works well for Gucci. The brand historically thrives when it pushes boundaries, as seen during the eras of Tom Ford and Alessandro Michele.”

“He’s iconoclastic and ironic, a great fit for a niche brand like Balenciaga, which we estimate generates less than $2.2 billion in revenue. But we’re not convinced this strategy works for a larger house. Selling exclusivity at scale is a difficult balance,” the analysts added, questioning whether Demna is the right fit for Gucci at this moment.

Will Matthieu Blazy reinvent Chanel? One of his looks forBottega Veneta.
Will Matthieu Blazy reinvent Chanel? One of his looks forBottega Veneta. – ©Launchmetrics/spotlight

 
Chanel’s appointment of Blazy has been met with greater enthusiasm. After 35 years under Karl Lagerfeld and six more with his longtime deputy Virginie Viard at the helm, the Parisian house was due for a shift. “Chanel needed a break from the past—it hadn’t updated its creative direction in a long time. I think Matthieu will breathe new energy into the house,” said fashion stylist Tom Eerebout.

Blazy, who led Bottega Veneta for Kering, is known for his vibrant creativity and product acumen. Passionate about craftsmanship, he often collaborates closely with artisans—a trait he shares with Jonathan Anderson, whose time at Loewe emphasized a similar respect for traditional techniques. As luxury houses increasingly emphasize heritage and craftsmanship as core brand values, this blend of artistry and product innovation is a major asset.

While Blazy, Demna, and Anderson are considered some of the most inventive minds in fashion today, they also understand how to navigate the inner workings of global brands. This makes them attractive to the industry at large. “Brands are under pressure to balance creativity with commercial performance, all while staying relevant in a fast-changing market,” said Lydia King, buying and merchandising director at UK-based Liberty, in an interview with Reuters.

Still, some critics argue that these appointments reflect the luxury industry’s tendency to recycle familiar names. “It’s the same circle trading the same jobs. We keep seeing the same profiles filling the same roles, while the supply chain—on which the industry depends—is collapsing from lack of support,” said Orsola de Castro, co-founder of the Fashion Revolution movement.

“These hires expose a closed-off world obsessed with status, ignoring that fashion includes a vast range of expertise. The entire system puts all the pressure on ‘super designers’ while deeper structural issues remain unaddressed,” she warned.

One of Jonathan Anderson's designs forLoewe
One of Jonathan Anderson’s designs forLoewe – ©Launchmetrics/spotlight

  
“This game of musical chairs is a kind of sacrificial ritual by people unwilling to rethink failing models. We’re in a real systemic crisis. Major fashion groups are acting irresponsibly, using creative directors as scapegoats,” added philosopher Emanuele Coccia.

The recent firing of Sabato De Sarno still lingers, especially given how abruptly Gucci parted ways with him just before Milan Fashion Week in February—after only three seasons and months of praise from Kering’s leadership.

“Creative directors are being set up to fail. They’re burdened with too much responsibility, while business leaders aren’t held accountable. In any other sector, companies would replace underperforming managers,” said Coccia, a lecturer at the School for Advanced Studies in the Social Sciences in Paris.

“Why aren’t these powerful companies investing in young brands instead of keeping legacy houses on life support? Rei Kawakubo, for example, brings in new designers without forcing them to dream someone else’s dream. Nobody ever asked Picasso to paint like Fernand Léger,” he noted.

He offered a final thought: “Luxury groups should think more like art institutions—or at least invent new models. Maybe build cultural governance teams and stop using culture as a marketing tool.” The debate is far from over.

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END. plans packed year of events for 20th anniversary

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END. promised it would be going big on its 20th anniversary celebrations and judging by the fashion retailer’s itinerary of events it’s actually huge.

With three events already under its belt in the January-March period, there are over 20 in the pipeline for the rest of the year involving a programme of curated events, pop-ups, activations, collaborations and partnerships “crafted hand-in-hand with brand partners who have journeyed with END. over the last 20 years”.

Participants include a host of big brands including A Bathing Ape, Adidas, Aries, CP Company, Crocs, Needles, Puma, Salomon, Stone Island, Umbro, Universal Works, Y-3, “and many more”.

It’s all in recognition of a brand that has grown from an independent in Newcastle to an international name with flagship locations in Newcastle, Glasgow, Manchester, London, and Milan, “defining its position as a trailblazer bridging the gap between luxury and streetwear, balancing exclusivity with accessibility with its signature curation of the world’s biggest brands to the most sought-after emerging labels all under one roof”.

The 20th anniversary will also honour the brand’s North East roots and the best of British subculture “focusing on narratives deeply connected to the retailer’s heritage, customers and cultural influences, touching on nostalgic themes from the coast to the corner shop and nightlife to the classic British pub”.

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Coats Group announces ‘strategic exit from US Yarns’

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Global threads manufacturing giant Coats Group is quitting its US Yarns business, resulting the closure of its Performance Materials (PM) facility based in Kings Mountain, North Carolina. 

It comes after a strategic review of the wider Americas yarns business that has already resulted in the closure of the Toluca, Mexico facility in December. The review, which started in Q4 2024, concludes that the Americas Yarns business doesn’t fit with Coats’ future strategy, noting the exit from this non-core operation “will result in a positive annualised impact to both the PM and Group adjusted EBIT margins”. 

The exit process is expected to complete in Q2 and Coats said it anticipates to generate a modest cash inflow, after closure costs, that will “allow management to focus on driving forward and growing other parts of the group’s attractive portfolio.

In 2024, revenues and EBIT for US Yarns was $68 million and $3 million, respectively.

Last month, Coats delivered a trading statement that highlighted “strong delivery, exciting medium-term targets with compounding cash and earnings growth”.

While the business reported a string of positives for the year ended 31 December (total revenues up 8% to $1.5 billion; apparel and footwear revenues up 13%; EBIT up 16%), it also noted that the PM business continued to drag across all North America end markets while there was also structural softness in North American Yarns.

The writing was perhaps on the wall for the future of its US PM ops in a statement that included that its Americas manufacturing footprint had been “right-sized” in Q4 with the closure of the Toluca site “to align to structural softness in North American Yarns [that will] drive immediate margin improvement”.

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