New Look has filed its accounts for the year to the end of March and they show both challenges and progress. The company — or New Look Retailers Limited to give it its official name — is reportedly up for sale. So what condition would any buyer find it in?
Photo: Sandra Halliday
Bearing in mind that the latest year was the 52 weeks to late March 2025, rather than 53 weeks in the prior year, it saw a revenue fall that was about more than just the loss of an extra trading week.
The company said that total revenue dropped to £687.7 million from £735.4 million due to “store closures and tough trading conditions”.
The gross margin fell to 48.1% from 48.7% due to higher levels of discounting, the overall challenging market and unseasonal weather.
Meanwhile the company’s adjusted EBITDA fell to £18.47 million from £46.65 million due to that reduction in sales and the increased promotional activity.
The operating loss was £47.6 million after a profit of £17.4 million on the same basis is the year before. The statutory loss before tax widen to £77.2 million from a £3.6 million loss the previous year, partly due to those lower sales but also increased admin expenses. They included the cost of liquidation of the Irish business (which added up to more than £40 million) and increased staff costs. Finance expense was also higher for the business.
The net loss for the period was also £77.2 million after a £3.7 million loss in the prior year.
But the company got a £30 million cash injection from its shareholders to accelerate its digital transformation during the period.
Other upbeat news during the year was that the company remains a key part of the UK womenswear retail scene (it was number three overall for womenswear in the 18 to 44 age range both online and offline). It also maintained its number one market share position in women’s dresses, jeans and footwear.
And its total known customers grew by 15% to 10 million with its CRM customer base growing 32% to 4.5 million.
It ended the year with 337 stores compared to 356 in the previous period.
It has been putting a number of growth initiatives in place since the financial year ended and only last month named a new retail director responsible for the store estate and for implementing its omnichannel strategy across stores “to drive sales and enhance the customer experience”.
It also recently launched its first-ever loyalty programme, Club New Look; added all its major suppliers to the TrusTrace global platform to standardise its supply chain traceability and compliance data management; and got that big cash injection. The £30 million will be spent on its data, AI and e-commerce platforms “to enhance [the] seamless, personalised shopping experience for its 10 million customers”. It wants to double digital orders from £500 million to £1 billion by 2030 and grab a 10% online market share by FY28.
As the Chinese New Year celebrations canter into view (17 February-3 March), and seeing as Asia continues to be one of its most important markets, Burberry is again making it a big feature with its first collection of 2026.
Burberry
Burberry honours the Year of the Horse with a capsule collection and campaign starring actors and brand ambassadors Chen Kun, Tang Wei, Wu Lei and Zhang Jingyi.
Presented through an “intimate lens”, its a campaign that celebrates “togetherness”.
Directed by AJ Duan and shot by Anton Gottlob on the streets of Shanghai, the hero film “captures the poetry of movement in the city’s rush hour – a dance of anticipation as the four characters race towards a reunion”.
And “amid the hum of the streets, fleeting moments of humour, warmth and surprise are revealed like hidden treasures”, we’re told.
At the heart of the capsule collection – also titled ‘Burberry Year of the Horse (新禧贺岁) Collection’, the Burberry signature motif, the riding Knight, is “playfully reinterpreted as a watercolour and ink sketch, brought to life through intricate techniques such as vibrant metallic embroidery, cross-stitch and appliquéd badges”.
The collection is grounded in red, a symbol of luck and prosperity in Chinese culture, with scarves and daywear in an exclusive new red Burberry Check.
Outerwear pieces include the Berryhill car coat and Floriston quilted jacket in iridescent nylon, while the gifting offer is expanded through soft accessories, bags and small leather goods detailed with the seasonal Knight.
The collection is to be accompanied by Burberry partnering with British hand-painted wallpaper brand de Gournay on window designs throughout stores in China and Asia Pacific.
The collaboration also celebrates the craft and texture of Xuan paper – the traditional Chinese paper used for calligraphy and painting.
“Both surface and subject, the paper becomes a canvas for painterly expression and a reflection of artistry and heritage, by Chinese artist Liao Wenjun,” Burberry added.
Supermall success stories and coming in fast, with the Metrocentre Partnership announcing it has recorded a robust festive trading period at its Gateshead mall.
Metrocentre
It saw “increased footfall and standout trading days, underpinned by the success of 2025 openings, generating strong momentum into 2026”.
Boxing Day, in particular, delivered an “exceptional performance”, with footfall finishing 7.6% ahead of the same day in 2024, “significantly outperforming the national average of 4.4% for shopping centres and high streets across the UK”, it noted.
This uplift was echoed throughout December, “with several high-performing trading days delivering an annual footfall of over 16m visitors, a 1.5% increase on 2024”.
“This footfall growth is a reflection of the successful leasing strategy… which has, over several years, brought about evolution of the tenant mix, ensuring a combination of retail, F&B, leisure, and alternative uses that resonates with its broad catchment across the North East”, it added.
Momentum was driven by a programme of “new openings, targeted investment, and continued confidence from leading national and international brands”.
At the heart was Metrocentre “elevat[ing] its offer with regional debuts for brands such as Stradivarius and Activate, plus “standout openings” for Urban Outfitters, Søstrene Grene, and Diamond Factory.
Alongside new openings, 2025 also saw “significant brand and landlord investment”, including a series of upsizes, relocations, and refurbishments. Highlights included Boots’ refurbished 40,000 sq ft store and Superdrug’s relocation to a new 10,000 sq ft unit with a new store format.
The destination also announced a UK exclusive for Peppa Pig: Surprise Party, set to open in the coming months, as well as homewares/gifting brand KENJI.
Ben Cox, director at operator Sovereign Centros from CBRE, said: “We have ended 2025 on such a high, with strong leasing activity and continued investment across the scheme from the owners and brands. This work done in the last 12 months will really take hold in 2026, with several openings on the horizon and a continuation of our strategy to diversify uses, maintaining Metrocentre’s position as the leading destination in the region by providing even more reasons to visit.
“That strategy is one that is rooted in longevity; we want the best brands, the best experience, and we want this to continue for years to come. These festive results speak volumes about the progress we have made and will continue to make, as we uphold our reputation in and importance to the North East.”
There is change at the helm of P448. The Milan-based high-end sneaker brand, which has been 100% US-owned for more than five years, has appointed former Nike and Archipelago executive Jordan Morrell as its new CEO.
Jordan Morrell – LinkedIn
Jordan Morrell takes the helm of P448 with a robust financial grounding and a long ascent within Nike, where for more than a decade he held key roles in the Beaverton-based company’s digital and creative transformation. After beginning his career in investment banking at Deutsche Bank and overseeing the finances of institutional projects such as the expansion of New York’s MoMA, Morrell rose through the ranks at Nike to become vice president of strategy and operations for global design. In this capacity, he managed an operating budget of more than $100 million and coordinated over 1,000 designers, successfully balancing creative ambition with the company’s exacting commercial objectives.
Throughout his time at Nike, Morrell distinguished himself as a pioneer of innovation and direct-to-consumer. He was the general manager behind the success of NIKEiD and the launch of Nike+ Digital, turning wearable products such as the FuelBand into multi-million-dollar businesses. His ability to optimise profitability- increasing gross margins and driving double-digit growth in e-commerce revenue- has cemented his reputation as an expert in complex go-to-market strategies, capable of managing production cycles on a global scale while maintaining a bespoke focus on product personalisation.
Before taking on the CEO role at P448, Morrell honed his skills as a “change agent” and investor in the lifestyle sector. Most recently, he was senior vice president at Archipelago Companies, leading product creation for high-profile brands such as OluKai and Roark, focusing on brand elevation and excellence in footwear design. Alongside this, he founded Swingshift Ventures- a boutique advisory and investment firm for high-growth consumer brands.
“It is an absolute honour to lead a global footwear company based on craftsmanship, comfort, and culture,” said Jordan Morrell. “I am deeply inspired by the team, the product and the marketing at P448, and I look forward to defining and leading this new era of growth together.”
P448, founded in 2014 by Marco Simone and Andrea Curtis, is now led by Wayne Kulkin, a leading expert in the footwear industry, having worked for 25 years as CEO of the American footwear brand Stuart Weitzman. Through his company StreetTrend (launched in 2017), he invested in P448 in 2018- acquiring a 30% stake- after serving as its distributor in several markets, and then in October 2020 secured 100% of the Made in Italy footwear brand’s shares from NoThanks SpA for an undisclosed sum.
P448 kicked off an expansion strategy in China in 2024, starting with a dedicated Tmall store and continuing with other company-owned physical stores in Beijing and Macau, as well as the opening- concurrent with Morrell’s appointment- of a flagship at the Shanghai iAPM Mall, designed in collaboration with Woody Yao. The company also plans to develop this business model throughout the Asia-Pacific region, with the South Korean and Taiwanese markets as the next phase of growth.
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