Women’s fashion brand New Look has a new retail director with Mark Matthews joining at “a pivotal time” for the 18-44 age-group-sector retailer. He replaces Elaine Cartwright who has just joined M&S as stores director of innovation and implementation.
New Look
With extensive retail experience across a range of brands — Bonmarché, George at Asda and Selfridges — Matthews will be responsible for New Look’s store estate and, importantly, implementing its omnichannel strategy across stores “to drive sales and enhance the customer experience”.
From those previous three businesses, his expertise spans operations, visual merchandising and in-store digital. He also brings “a strong track record of enhancing product ranges and modernising stores to improve service and sales”, while also having worked on “future store propositions that strengthen omnichannel integration and colleague engagement”, New Look said of its new appointment.
Key will be his focus on the brand’s omnichannel strategy “optimising its store network to better serve customers across the UK”, it added.
Matthews will be part of New Look’s director team, succeeding Cartwright who had spent over a decade at the retailer.
Helen Connolly, CEO of New Look, said: “Our store estate is a vital part of our omnichannel strategy, and… Mark brings extensive industry expertise and a customer-first mindset that will be key to our next phase of store development.”
That evolving strategy has already seen recent store upgrades, including concept launches at the Bluewater mall in Kent, and in Manchester, which have “delivered strong double-digit like-for-like sales growth, reflecting the brand’s focus on innovation, digital integration and elevating the customer journey,” New Look noted.
It said over the past five years it has “transformed the business and its digital offer, upgrading the website and app, developing a 10 million-strong engaged customer base and maintain category-leading positions in dresses, denim, outerwear, and footwear”.
Earlier this year, it announced a £30 million investment to power the next phase of its digital growth. Part of this investment has supported the development of New Look’s first loyalty app, Club New Look. Following a successful soft launch in summer, it now claims over 700,000 members, “which the store teams have played a significant role in securing”.
Frasers Group has made yet another property acquisition, announcing on Tuesday that it has bought Swindon Designer Outlet.
Swindon Designer Outlet – Photo: McArthurGlen
The company said the move marks “a meaningful step towards achieving the group’s vision of building the planet’s most admired and compelling brand ecosystem”.
It added that through acquisitions of “strategic physical retail locations like Swindon, Frasers Group supports key brand partners’ outlet strategies — including Nike, Adidas, Boss — and aims to serve consumers across the UK with the best value and product offerings”.
It didn’t share the price it paid but reports a few months ago suggested it was in talks to buy the property for around £275 million.
Swindon Designer Outlet opened in 1997 and covers 250,000 sq ft. It attracts over 3 million visitors annually with outlet centres at all price levels among the most buoyant shopping destinations in the UK. The centre has been owned by LaSalle Investment Management since 2022 and has been managed by outlet-specialist McArthurGlen Group.
The news comes just a month after we learned that Frasers had acquired Braehead Shopping Centre in Glasgow and also comes in the wake of a flurry of property deals by the acquisitive retail giant.
The company has also acquired shopping centres such as Princesshay, Overgate, Fremlin Walk, Frenchgate, Junction 32 Outlet Park and more.
CEO Michael Murray said: “Physical retail is central to our Elevation Strategy and investing in Swindon — one of the UK’s top five outlets by footfall — strengthens our position as both retailer and landlord. This acquisition reinforces our property strategy and unlocks new opportunities for our brands and our partners.”
London’s Covent Garden always has a high-profile installation during the festive period with recent activations from Jo Malone, Max mara and Marc Jacobs. And this year’s big name is Chanel.
Chanel
For the first time, Chanel has designed “an enchanted and immersive installation” in Covent Garden, North Piazza. The light installation highlights the brand’s first flagship boutique presence in Covent Garden which opened over 10 years ago.
Within the installation, we’re told visitors can experience an “enchanted, festive moment influenced by the constellations and emblematic symbols of Chanel: the lion, wheat, camellia, comet, and pearls”.
All of this is “reimagined in a starry sky with an illuminated Nº5 bottle encased in a helix that will create a magical atmosphere in the piazza”.
It’s open until 28 December, excluding Christmas Day, and attractions will also include live music performances every hour starting at 2:00pm until 6:30pm on Thursdays, Fridays, and Saturdays.
Covent Garden is a key destination for both UK and international shoppers during the festive period with its giant Christmas tree, its street entertainers and its historic architecture giving the Piazza extra allure at this time of year in particular.
And with its large weighting of beauty boutiques, it’s also a major destination for beauty shoppers.
Two key monthly spending reports came out on Tuesday morning and showed that, as other reports have suggested, that November retail sales and general spending were pretty unimpressive.
Reuters
It’s worth noting that different reports use different criteria to reach their figures so there will be variations.
Barclays said card spending saw its greatest fall since 2021 last month, as consumer confidence remained subdued.
Non-essential spend fell for the first time since July 2024, although Black Friday still managed to give retailers their busiest day of 2025.
So let’s look at the numbers. Consumer card spending (which takes in all types of spending, such as dining out and entertainment, as well as retail) was down 1.1% year on year. It was considerably lower than the latest CPIH inflation rate of 3.8%. The biggest drop was seen in essential spending, which was down 2.9% but non-essential spending fell only 0.3%.
Specific card spending at retail dipped 1.1% and transaction growth was negative to the tune of 2.3%, but on Black Friday transaction volumes rose 62.5% compared to the average day this year.
Of the sectors that came out on top, pharmacy, health & beauty spending grew 6.1% in November, continuing its strong streak as far as spend growth was concerned, although transaction growth was negative at 2.4%.
Clothing store spend was up 1.3% with transaction growth of 3.6%. Department stores had a tough time with spend down 8.2% and transaction growth down 6.4%.
Meanwhile, the BRC-KPMG Retail Sales Monitor, said UK total retail sales increased by 1.4% year on year in November, against a decline of 3.3% in November 2024. This was below the 12-month average growth of 2.5%.
Non-food sales increased by 0.1% year on year, against a decline of 7.9% in November 2024. In-store non-food sales decreased by 0.3%, after a fall of 6.2% in November 2024 and online non-food sales increased by 0.5% year on year, against a drop of 10.3% a year ago.
Both fashion and footwear dipped slightly during the month, according to the BRC. This goes against the Barclays view that clothing sales rose slightly. But in both cases, the fact is that fashion stores went the extra mile to drive sales and didn’t seem to be that successful.
Helen Dickinson, chief executive of the British Retail Consortium, said: “Pre-Budget jitters among shoppers meant the month of Black Friday did not deliver as strongly as retailers had hoped or the economy needed. Sales growth was the weakest in six months, despite the elevated inflation. Not unexpectedly, online dominated, with the proportion of non-food bought online reaching its highest level since 2022. Many consumers took advantage of promotions, with homeware and upholstery selling well ahead of festive hosting. Fashion lagged, especially with the mild first half of November dampening demand for winterwear.”