Kidswear label Rachel Riley said it has enjoyed a marked growth in sales in the UK and around the world that began with a new marketing strategy in the run-up to the Black Friday and Cyber Monday (BFCM) period.
That strategy delivered a 77% sales increase during the period following that change in strategy, citing a tie-up with email marketing technology company Omnisend.
The brand, which has gained a strong following since dressing the Prince and Princess of Wales’ three children, said it recognised the shift in consumer behaviour towards retailers for BFCM, so Rachel Riley expanded its related campaign into a full month, starting October 28.
“This approach ensured that customers had enough time to shop while creating a steady stream of sales”, noted Jacqueline Love, the brand’s e-commerce and wholesale manager.
“Working with Omnisend has significantly improved our ability to reach customers during busy shopping periods.
“Our order confirmation automation alone has become a powerful revenue driver, showing us that even follow-up messages can contribute to sales. In addition, we see that automations not only drive sales but help us understand what our customers need. This builds loyalty and retention, which are vital for a brand like ours.”
She added: “Last year’s Black Friday was a particularly important time for the company, as we tried to grow our business through online sales. We monitored the data closely and adjusted messaging and automations as needed. This kept sales traffic consistent throughout the campaign.”
Omnisend senior e-commerce advisor Greg Zakowicz added: “The Black Friday and Cyber Monday weekend has seen a massive surge in popularity over the last decade, particularly in the UK. That means it’s a crowded market and retailers need to have the necessary tools to get cut-through.
“Black Friday consistently drives a surge in consumer spending across various sectors, so retailers now recognise this opportunity to boost their bottom line, especially as households face higher living costs and less disposable income.”
Bernard Arnault said a wind of optimism is blowing through the US after Donald Trump’s inauguration as president, in contrast to his native France, where the government is seeking to raise corporate taxes and unemployment is increasing.
“There’s a different mood” between the two countries, the French billionaire told reporters Tuesday on the sidelines of LVMH’s annual results, at one point comparing a return to France to a cold shower.
The 75-year-old luxury mogul could be seen last week standing next to tech billionaires and Argentine President Javier Milei at Trump’s inauguration in Washington. The controlling shareholder of LVMH Moët Hennessy Louis Vuitton SE attended with his wife Helene and two of his five children, Delphine, 49, and Alexandre, 32.
“Who would refuse an invitation from the US president to attend his inauguration?” Arnault asked, saying he has known every president since Ronald Reagan and has been acquainted with Trump personally for a long time. “Trump was elected with an incredible majority,” he added.
Arnault and Trump have known each other since the French entrepreneur first came to New York in the early 1980s, fleeing a Socialist government in France and seeking to start a real estate business, an endeavor that wasn’t successful.
The ties have endured — Trump last year told Bloomberg Businessweek in an interview that Arnault was an “incredible guy, a friend of mine.” LVMH, meantime, generates a quarter of its revenue from the US, which would likely leave the firm vulnerable to any import tariffs Trump might impose on the European Union.
Arnault declined to say whether he’d spoken about the risk of tariffs with Trump since his election.
Investors are hoping the US will be a bright spot for luxury this year to counterbalance the demand downturn in China.
When Trump won his first presidential election eight years ago, Arnault and Alexandre went to congratulate him at Trump Tower shortly after.
In October 2019, Arnault and Trump inaugurated a Louis Vuitton leather goods plant in Texas as Arnault sought to prove his group was also willing to create production jobs in the US. Alexandre was present too, as was Trump’s daughter Ivanka.
Early in 2023, the younger Arnault and his wife attended a dinner at Mar-a-Lago, with Trump describing the scion as a “young man on the move,” according to a post on his social network Truth Social.
Ivanka has also kept in touch with the younger Arnaults. When Alexandre’s wife Geraldine opened a boutique for her fashion brand last year in New York City, Ivanka attended the event.
The Trumps have favored LVMH fashions at notable events since November, when Melania Trump wore Dior on election day and during the inauguration weekend. Ivanka also wore a Dior outfit and a gown by Givenchy, another LVMH label, during the inauguration celebrations.
Arnault enjoys a prominent role in business and political circles in France. He’s regularly invited to the Elysee Palace when heads of state come to Paris, as happened in May, when China’s Xi Jinping visited. Arnault’s wealth is estimated at $209 billion on the Bloomberg Billionaires Index, making him Europe’s wealthiest person.
Canada Goose announced on Tuesday the appointment of Judit Bankus as senior vice president of merchandising.
In this role, Bankus will drive the brand’s product roadmap through a lens of sustainability and innovation. Notably, she will oversee the development and execution of global merchandising and pricing strategies as the company continues its expansion across existing and emerging product categories. Bankus will collaborate closely with creative director Haider Ackermann.
“With a skillful balance of the art and science behind merchandising success, a strong entrepreneurial drive, and wealth of luxury experience, Judit is the perfect fit to lead this important function during this next phase of growth,” said Carrie Baker, president, brand & commercial, who Bankus will report to.
“Judit’s appointment marks a significant part of strengthening our focus on ensuring our expanding offering continues to excite and engage people around the world.”
Bankus brings nearly two decades of experience in the luxury fashion industry. Most recently, she served as chief merchandising officer at Stella McCartney, where she oversaw all product categories. Prior to that, she spent eight years at Burberry, contributing to global merchandising initiatives under the leadership of Christopher Bailey and Riccardo Tisci. Her career also includes a role in the launch of the Karl Lagerfeld brand.
“I have long admired Canada Goose and thrilled to join at such an exciting time of growth and momentum,” said Bankus.
“With so much opportunity ahead, I look forward to working closely with our teams to deliver meaningful products for our consumers and push the brand forward in bold, new ways.”
Gucci has named Christophe Marque as its new president and CEO of Gucci Americas, effective April 1, according to WWD.
Marque, who brings 25 years of experience in brand, merchandising, and retail management, will report to Cayetano Fabry, Gucci’s chief commercial officer. Fabry, a former Saint Laurent executive, assumed his role last August as part of CEO Stefano Cantino’s strategic overhaul.
Marque succeeds Federico Turconi, who exited Gucci last October to become CEO of the SA Hospitality Group.
The appointment is part of Cantino’s broader efforts to streamline operations and sharpen decision-making as Gucci continues its turnaround strategy.
Most recently, Marque was with DFS Group, an LVMH subsidiary, where he served as president of global merchandising and previously held the role of executive vice president of marketing.
His career began at L’Oréal Luxe, where he held key roles across Europe and Asia for luxury brands such as Lancôme, Yves Saint Laurent, and Giorgio Armani. He later joined Hermès as general manager for Fragrances France & Benelux, establishing their first beauty subsidiaries.