If you want to know how consumers are paying for their purchases, the BRC has just released its latest survey, saying that they swapped credit for debit cards and cash was used in just a fifth of transactions.
Barclays Payments
The BRC’s annual Payment Survey, based on data from last year, reveals a “significant decline” in the use of credit cards, from 14.2% of transactions to 12.6% as consumers turned to debit cards where usage increased from 62% to 64% of transactions.
However, despite their declining popularity, for larger transactions, consumers still preferred using credit cards overall, which offer additional protections for shoppers. Cards also beat cash, which accounted for just 19.2% of transactions.
“As the cost of living crisis eased, some customers returned to old habits. The weekly shop showed signs of a comeback with consumers making fewer but larger transactions”, the report highlighted, with the total number of transactions falling from 20.9 billion to 20.4 billion. Average transaction value rose across all payment types.
More shoppers have also been exploring less traditional payment methods than ever before, particularly for larger transactions. This included the use of gift vouchers, PayPal, and Buy Now Pay Later (BNPL), although no figures were given.
Chris Owen, Payments Policy Advisor at the British Retail Consortium said: “As interest rates peaked in 2024, the use of credit cards fell as customers switched to lower interest forms of payment. However, with cards still accounting for the vast majority of transactions and card fees now more than double the level they were six years ago, only a long-term cap on card fees would bring much needed relief to retailers.
He added: “Looking ahead, as the PSR transitions into the Financial Conduct Authority next year, it is vital that the FCA carries this work forward, delivering fairness and transparency in a market long hampered by competition issues and unjustified fee increases.”
