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How to get $20 account credit for Verizon outage

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Verizon says it will offer $20 account credits to 1.5 million customers affected by a widespread network outage that left users without service for up to 10 hours Wednesday, even as the company continues to be cryptic about what actually caused the outage. 

In a statement to Fortune Wednesday, the communications giant acknowledged the scale of the failure and apologized to customers, calling the outage a lapse in its own standards.

“Yesterday, we did not meet the standard of excellence our customers expect and that we expect of ourselves,” a Verizon spokesperson told Fortune. The company said affected customers can redeem the $20 credit through the MyVerizon app, noting “on average, this covers multiple days of service.” Business customers, Verizon added, will be contacted directly about credits.

Verizon stressed the credit was not intended to be full compensation for the outage—”no credit really can” make up for it, they wrote. But they encouraged customers still experiencing problems to restart their devices in order to reconnect to the network. 

Despite the apology, Verizon did not say whether the outage stemmed from a technical failure or a broader systems issue, fueling speculation and frustration online. 

One widely shared post on X featured a user threatening to cancel their Verizon plan outright. 

“[T]hey can have this phone back,” the user wrote in a post that racked up more than 1 million views.

Rival carriers were quick to seize the moment. AT&T replied directly to the post, promoting its wireless free-trial program. The original poster responded minutes later asking for help switching plans.

Data from Downdetector showed a sharp spike in outage reports beginning early Wednesday and persisting throughout the day, with the highest concentration of complaints coming from major metro areas including New York City, Atlanta, Houston, Dallas, and Philadelphia. Roughly 60% of reported issues involved mobile-phone service, followed by loss of signal and mobile internet disruptions.

The outage also arrives just months after Verizon announced the largest layoffs in its history. In November 2025, the company said it would cut roughly 15,000 jobs as part of a restructuring effort. Verizon CEO Dan Schulman said at the time the reductions were necessary to reduce “complexity and friction that slow us down and frustrate our customers.”

It remains unclear whether the workforce reductions had any role in Tuesday’s outage or the company’s ability to resolve it quickly.



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Oracle struggles to attract workers to Nashville ‘world HQ’—even with a 2-million-square-foot office

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Oracle is trying to convince reluctant tech workers to join its Nashville, Tenn. “world headquarters” with promises of a brand-new spacious office space and an in-house Nobu restaurant.

A few years after moving Oracle’s headquarters from Redwood City, Calif. to Austin, Texas, cofounder  Larry Ellison publicly declared Nashville its “world headquarters.”

“It’s the center of our future,” Ellison, the company’s chief technology officer and former CEO, said in 2024 of Nashville’s increased importance for Oracle.

The company committed $1.2 billion in capital investment over a decade and promised to add 8,500 jobs to the area. The same year, Tennessee state leaders gave the company a $65 million economic grant to “offset costs companies incur when expanding or locating a business” in the state. 

As part of Oracle’s development in the city, it tied itself to $175 million in infrastructure improvements such as park space along the east bank of the Cumberland River which runs through downtown Nashville, as well a pedestrian bridge that would link both sides of the river. The company can recoup its investment with reimbursements of 50% of its future property tax payments, the Tennessee Lookout reported.

The new office, which Oracle senior vice president of global real estate and facilities Don Watson previously said in a statement would “position Nashville as a hub of AI innovation,” will include 2 million square feet of office space as well as amenities like the upscale Nobu restaurant chain, which Ellison has included in his properties from Palo Alto, Calif. to Florida and the Hawaiian island of Lanai.

​Oracle has reportedly offered some existing cloud employees based in other cities tens of thousands of dollars in incentives to move to Nashville, Bloomberg reported. 

Oracle did not immediately respond to Fortune’s request for comment.

Yet, dangling rich incentives and a future amenity-laden office has only gotten the company so far. Only about 800 workers are assigned to offices in Nashville, Bloomberg reported, citing documents, compared to more than 5,000 in Kansas City, Mo., the base for health records company Cerner which it acquired in 2021. Another 5,000 employees are based in Redwood City and Austin, collectively. The company logged a net gain of just seven employees in Nashville for 2025, the Nashville Business Journal reported.

Employees have reportedly been reluctant to move to Nashville because of a potential ceiling on their future salaries due to the city being categorized in a lower geographic pay band than California, according to Bloomberg. Oracle aims to create 8,500 jobs in Nashville by 2031, with an average annual salary of  about $110,000, according to a press release by the Nashville mayor’s office from 2021. 

“Oracle will bring a record number of high-paying jobs to Nashville and they will pay upfront all the city’s infrastructure costs. This is a huge win for our city,” then-Nashville mayor John Cooper said in the statement. 

When reached for comment, the Nashville mayor’s office referred Fortune to the Nashville East Bank Development Authority, which was created in 2024 to “encourage and promote the prompt and orderly development of the East Bank,” where Oracle’s new office will be built.

“We remain eager to do whatever we can to facilitate the construction of the new campus that has been publicly announced, and we believe that Nashville will only continue to grow as a center for advanced technology and related industries in the years ahead,” said a spokesperson for the Nashville East Bank Development Authority.

Still, workers are wary of committing to a headquarters that exists largely on paper. The company’s Austin location is still listed as the address on its filings with the SEC, and a list of “United States Field Offices” on Oracle’s website still lists Austin as its “world headquarters.”



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Worried about AI taking your job? New Anthropic research shows it’s not that simple

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Welcome to Eye on AI, with AI reporter Sharon Goldman. In this edition…New Anthropic research on AI and jobs…Leadership drama at Mira Murati’s Thinking Machines…Another blockbuster quarter for TSMC…Google Gemini introduces Personal Intelligence.

It’s probably the number one question people ask me when they hear I cover AI: “Will AI take my job?” That question is often followed by, “How about your job?”

Sigh. Well, so far, I’m still here. And new research from Anthropic suggests the fate of our jobs is more complicated than a simple story of humans being replaced by AI agents and robots.

In the latest installment of its Economic Index, Anthropic rolled out a new way of measuring how people actually use its chatbot Claude—what kinds of tasks they give it, how much autonomy they grant it, and how often it succeeds. The goal is to get a clearer, data-driven picture of whether AI is really making people faster at work, what sorts of tasks AI supports best and how it might actually change the nature of people’s occupations and professions.

I spoke yesterday to Anthropic economist Peter McCrory about the ongoing research, which he said the company kicked off in earnest a year ago in recognition of the fact that AI is a general purpose technology that will affect every job in some way–certainly every sector of the economy. 

AI reshapes jobs differently depending on the role

But the results are not always straightforward–at least for now. For example, the research found that AI is reshaping jobs differently depending on the role. A radiologist or therapist may find that AI can elevate their skills by taking on some of the most time-intensive tasks, allowing them to spend more time talking with patients and clients. But people in other jobs may find themselves being deskilled, or that their jobs become simpler without allowing them to devote more time to some obvious higher-level task. This could happen for jobs such as data entry workers, IT specialists and travel agents. 

In addition, human collaboration and oversight remain essential, particularly for complex work. So AI appears to increase productivity for highly-skilled professionals, rather than replacing those roles. 

McCrory said that he is hopeful that other researchers can take Anthropic’s insights to better understand the uneven implications of AI on the labor market. However, one thing is easily understood: Adoption is happening quickly – in fact, AI is spreading across the US faster than any major technology in the past century, he said. 

“In our last report that we put out in September, we documented that disproportionate use is concentrated in a small number of states,” he explained. “In this report, we see evidence that low-usage states are catching up pretty quickly.” 

Anthropic’s Claude is growing in the number of tasks it can cover

And there is no doubt that AI is getting more powerful: The research found that Anthropic’s Claude is growing in the number of tasks it can cover, with 44% of jobs now able to use AI in at least a quarter of its tasks, up from 36% in the last report. 

I couldn’t help but note that the latest research was completed before Anthropic’s latest model, Opus 4.5, debuted – and also prior to the release of Claude’s Cowork application, a general-purpose AI agent that can manipulate, read, and analyze files on a user’s computer, which just came out this week. 

“it just illustrates the broad-based applicability of this technology, and the fact that Claude is increasingly able to not just give you information, but take actions on your behalf, under your discretion and delegation,” McCrory said. “I think you might see a rise in the importance of delegation skills–there’s evidence from the academic literature that suggests that people get more value out of large language models when they have better managerial skills.” That’s also been his own experience, he added: “I find myself delegating increasingly sophisticated tasks to Claude that I might have otherwise given to a research assistant if I had one.”

When I told McCrory that I had written in last week’s Eye on AI about software developers excited about using Claude Code but depressed over reducing their role to that of a manager, he nodded sympathetically and suggested I check out other Anthropic research, developed by its societal impacts team. 

“I think the big takeaway here is that we don’t know what’s on the horizon,” he said. When I pointed out how much most of us dislike uncertainty, he emphasized that he hoped the report and the data would help researchers see the future a bit more clearly. “We’re committed to open sourcing this data,” he said, so economists and policymakers can better understand the potential is of what’s coming and how we all prepare for it. 

With that, here’s more AI news.

Sharon Goldman
sharon.goldman@fortune.com
@sharongoldman

FORTUNE ON AI

AI ‘godfather’ Yoshua Bengio says he’s found a fix for AI’s biggest risks and become more optimistic by ‘a big margin’ on humanity’s future – by Sharon Goldman

Trump triggers retail investors to dump the Magnificent Seven – by Jim Edwards

Teachers decry AI as brain-rotting junk food for kids: ‘Students can’t reason. They can’t think. They can’t solve problems’ – by Eva Roytburg

What Apple’s AI deal with Google means for the two tech giants, and for $500 billion ‘upstart’ OpenAI by Jeremy Kahn and Beatrice Nolan

 

AI IN THE NEWS

Leadership drama at Mira Murati’s Thinking Machines. In a surprising leadership shake-up, two co-founders of Mira Murati’s AI startup Thinking Machines Lab — Barret Zoph and Luke Metz — announced they’re leaving the fledgling company to rejoin OpenAI, just months after departing the organization to help start the venture. According to Wired, another former OpenAI researcher, Sam Schoenholz, is also returning to OpenAI as part of the move. The departures were confirmed in an internal memo from OpenAI’s applications chief, Fidji Simo, who said the return “has been in the works for several weeks.” The turn of events represents a significant blow to Thinking Machines Lab, which had only recently raised a large seed round and recruited top talent, and underscores the intense competition for elite AI researchers in the industry.

Another blockbuster quarter for TSMC. According to CNBC and others, Taiwan Semiconductor Manufacturing Company, the world’s largest semiconductor fabricator, reported a 35% jump in profit and record revenue as demand for AI chips continues to surge. The company beat expectations on both revenue and net income, with its high-performance computing business—driven by AI and data center chips—now accounting for 55% of sales. Advanced chips of 7 nanometers or smaller made up more than three-quarters of wafer revenue, underscoring how central cutting-edge AI processors have become to TSMC’s business. 

Google Gemini introduces Personal Intelligence. In a new blog post written by Google VP Josh Woodward, the company announced the US beta launch of “Personal Intelligence” in its Gemini app–which lets users opt in to securely connect their Gmail, Photos, Search, YouTube and other Google apps to Gemini. The idea is to make the assistant more proactive and useful—combining information across emails, photos, and searches to answer questions or offer recommendations specific to your life—while keeping privacy control in the user’s hands (the feature is off by default and users choose what to connect). Personal Intelligence is initially available in the U.S. to paid subscribers, with plans to expand over time, and signals Google’s push to differentiate its consumer AI by leveraging its wider ecosystem to power more personalized AI interactions.

EYE ON AI NUMBERS

48% 

That’s how many single adults reported using AI to help draft break-up messages or boundary-setting texts, according to new research from chat assistant use.ai. 

As a result, there’s less need to “ghost” dating partners now that users can rely on AI to navigate emotionally charged conversations. Among those who used AI tools to let their dates down gently, 62% described the resulting conversations as more structured, and 39% noted fewer follow-up conflicts. 

According to the survey of 4,812 single adults across five English-language markets, the trend extends beyond dating: 27% rehearse sensitive in-person conversations with AI, while 20% use it to manage boundaries in non-romantic relationships. 

AI CALENDAR

Jan. 19-23: World Economic Forum, Davos, Switzerland.

Jan. 20-27: AAAI Conference on Artificial Intelligence, Singapore.

Feb. 10-11: AI Action Summit, New Delhi, India.

March 2-5: Mobile World Congress, Barcelona, Spain.

March 16-19: Nvidia GTC, San Jose, Calif.

April 6-9: HumanX, San Francisco. 



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Customers lament Tesla’s move toward monthly fees for self-driving cars

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Elon Musk’s announcement that Tesla will soon stop selling its Full Self-Driving (FSD) software, leaving consumers with monthly fees as their only option, has inspired mixed reactions online and more questions about tech giants’ shift towards subscription-based services.

Musk, Tesla’s CEO, shared the news on Wednesday on X. FSD will no longer be available for outright purchase starting February 14, after which the software will “only be available as a monthly subscription.”

For Musk, the move signals an end to his longtime portrayal of FSD as an “appreciating asset,” worth buying outright now because the price will only rise as the software improves. And for Tesla, the change represents the latest decision by a tech giant to move towards a software-as-a-service (SaaS) model, in which a provider continues to host its software—handling updates, security, and maintenance—while renting it to users. But for the Tesla-curious and those who already own one of Musk’s cars, the move was a reminder of how difficult it has become to truly own things in today’s economy.

“Imagine buying a self-driving car and still having to pay a monthly subscription just for it to actually drive itself,” one user wrote in a reply to Musk’s announcement.

“You will own nothing and be happy.”

At current rates, Tesla owners can purchase FSD—which remains primarily a driver-assistance program that requires an attentive driver at all times—for $8,000, or opt for a monthly subscription for $99. Tesla owners who have already purchased FSD will retain the software, though it is unclear whether they will be able to transfer the rights to a new vehicle, as Tesla previously made possible through limited-time promotions. Tesla did not immediately reply to Fortune’s request for comment on whether rates would remain unchanged or transfers between vehicles would be possible after February 14. At the current monthly price point, it would take drivers around seven years to match the outright purchase cost.

Tesla has gradually raised FSD’s purchase price from $5,000 at launch to $ 15,000 in 2022, its most expensive point. Musk described the price hikes as evidence of FSD being a sound investment for consumers to get an early stake in, although the software’s upfront price dipped to $8,000 in 2024, around the same time Tesla reduced the monthly rental fee in the U.S. from $199 to $99.

The price slashes occurred in the wake of reports alleging a low conversion rate among Tesla drivers who opted to upgrade to FSD. While Tesla does not actively disclose the percentage of its customer base that uses FSD, CFO Vaibhav Taneja said the share was “still small, around 12% of our current fleet” during an October earnings call.

‘You will never actually own your EV’

Many of the replies to Musk’s announcement lamented the prevalence of subscription-based features that car companies now withhold. 

“People want to own their stuff outright, not be eternally beholden,” one user wrote.

“You will never actually own your EV, because it will be useless without the software that you can never remove, replace, or modify,” said another, before adding a recommendation: “Stick to internal combustion engines with as few computers as possible.”  

Criticism has ramped up recently about the software dependency of new vehicles, to the point that the industry has referred to electric cars as “smartphones on wheels.” Tesla is far from the only offender, as in August, Volkswagen released a new feature to increase the horsepower on some of its electric cars priced at $22.50 a month. GM also offers a subscription-based hands-free driving capability, Super Cruise, on designated highways. Launched in 2017, the service offers a three-year trial period, followed by a $25 monthly fee. Super Cruise has grown into a significant money-maker for GM, which late last year projected an active user base of 600,000 and more than $200 million in revenue for 2025.

Software updates and subscription fees in their cars might be starting to frustrate users. Last year, 68% of consumers said they would pay for car-connected services, according to an S&P Global survey, down from 86% in 2024.

While electric vehicles tend to be the most software-heavy, all cars nowadays rely on connected services in some way, regardless of their powertrain. Most modern cars are supported by up to a million lines of code, and frequent updates can quickly make some features incompatible. In 2022, as carriers upgraded their telecommunications infrastructure from 3G, many cars made by Toyota, Chrysler, and Jeep—including both battery- and gasoline-powered models—permanently lost access to a feature that automatically notified first responders in the event of a crash.



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