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How Cisco uses AI agents and nudges to cut bureaucracy and free employees’ time 

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While many employees are worried that AI will take their jobs, not all businesses see it in cost-cutting terms.  

Some, like Cisco, ranked fifth on Fortune’s 100 Best Companies to Work For – Europe list, are instead trying to use the technology to unlock employee potential—and give them back their time. 

“If you look at this only through the lens of how do we increase productivity of a company… it’s shortsighted,” says Kelly Jones, chief people officer at Cisco. “If you can give 5% of their time back to a more than 86,000-person enterprise, what they can do with that time to drive better outcomes for our customers is exponential.” 

Kelly Jones, chief people officer, Cisco.

Cisco

Using AI to save employee time 

For the HR team at Cisco, one of the basic ways to save employees’ time was to create an AI agent that can directly answer their HR questions using company information and employee data. For example, a question about how much remaining personal time off an employee has gets a quick response without having to open a case with HR.  

The AI agent then goes one step further. When an employee tells the tool they want to take two weeks off in September, the agent not only logs the request but helps take the next step: “It will say, sure, do you want me to write a letter to your leader letting them know you’re going?” Jones says.  

Even an AI agent requires a significant level of employee trust, Jones explains.  

“We’re allowing people to interact with our HR tools for important tasks like entering paid time off or finding out how much they put in their 401k,” she says. “You need to be able to say to them: ‘By opting in, this is what we’re doing with your data, this is how it’s moving back and forth between tools.’” 

Cisco has built the trust that now fuels its AI adoption over years. Eight in 10 (83%) of Cisco employees in Europe would recommend their company as a great workplace to friends and family. For comparison, only 55% of European workers at a typical company would do the same, per a Great Place To Work market survey.  

The AI opportunity for HR 

Building upon these early pilots, Cisco’s plans for AI promise to transform how employees experience the workplace.  

New AI tools will improve time-tracking, currently an arduous manual process for European employees to meet EU regulations. AI will also be able to nudge leaders and employees based on things like flagging employee engagement. 

Jones is particularly excited about the opportunities for personalization. “We fill 10,000 roles a year,” she explains. “Soon AI can go in and give customized nudges to an employee, based on their interest or skills that a role opened up and maybe they should apply.”  

Onboarding can be personalized based on the team and role, helping people get productive faster and reducing the need for additional training. Employees can also get personalized recommendations and resources about available benefits (“One of our biggest challenges is we have so many benefits and people don’t always know about them,” Jones says). 

AI tools can even help leaders with rewards and compensation, giving a nudge when an employee might need an adjustment to ensure they don’t fall behind. 

There’s evidence that these kinds of transformations aren’t getting the investment that AI tools for sales and marketing have received. MIT research found that while 95% of AI pilots have failed to launch, the opportunity to transform back-office processes with AI was largely underfunded at the organizations studied. 

Tips for unleashing AI’s potential 

Trust and employee choice are central to Cisco’s AI transformation. For example, employees who choose to go to the office have higher AI usage than those who do not go at all. Additionally, teams with more autonomy and input over hybrid or remote work options were more likely to quickly adopt AI, Cisco learned.  

“One of our biggest challenges is we have so many benefits and people don’t always know about them…”Kelly Jones, chief people officer at Cisco

“When we empower employees with flexibility and choice, we not only accelerate AI adoption, we enable our top performers to do their best work,” Jones says. 

There are lots of ways to build trust around AI initiatives, but the most important step is to make sure employees are involved in developing the systems and workflows for this new technology.  

“If you involve the employees from every phase, from the evaluation to the policy considerations to the workflow needs, you’re going to get higher adoption,” Jones says.  

While it’s more than 86,000 employees can’t weigh in on every initiative, the team makes an effort to get a representative sample of roles and experiences to offer feedback. Cisco also partners with groups like its Cisco Disability Action Network to test new tools for accessibility issues and to ensure that a new system works for everyone.  

Ted Kitterman is a content marketing manager at Great Place To Work®. 

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Binance has been proudly nomadic for years. A new announcement suggests it’s chosen an HQ

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For years, Binance has dodged questions about where it plans to establish a corporate headquarters. On Monday, the world’s largest crypto exchange made an announcement that indicates it has chosen a location: Abu Dhabi, the capital of the United Arab Emirates.

In its announcement, Binance reported that it has secured three global financial licenses within Abu Dhabi Global Market, a special economic zone inside the Emirati city. The licenses regulate three different prongs of the exchange’s business: its exchange, clearinghouse, and broker dealer services. The three regulated entities are named Nest Exchange Limited, Nest Clearing and Custody Limited, and Nest Trading Limited, respectively.

Richard Teng, the co-CEO of Binance, declined to say whether Abu Dhabi is now Binance’s global headquarters. “But for all intents and purposes, if you look at the regulatory sphere, I think the global regulators are more concerned of where we are regulated on a global basis,” he said, adding that Abu Dhabi Global Market is where his crypto exchange’s “global platform” will be governed.

A company spokesperson declined to add more to Teng’s comments, but did not deny Fortune’s assertion that Binance appears to have chosen Abu Dhabai as its headquarters.

Corporate governance

The Abu Dhabi announcement suggests that Binance, which has for years taken pride in branding itself as a company with no fixed location, is bowing to the practical considerations that go with being a major financial firm—and the corporate governance obligations that entails.

When Changpeng Zhao, the cofounder and former CEO of Binance, launched the company in 2017, he initially established the exchange in Hong Kong. But, weeks after he registered Binance in the city, China banned cryptocurrency trading, and Zhao moved his nascent trading platform. Binance has since been itinerant. “Wherever I sit is going to be the Binance office,” Zhao said in 2020.

The location of a company’s headquarters impacts its tax obligations and what regulations it needs to follow. In 2023, after Binance reached a landmark $4.3 billion settlement with the U.S. Department of Justice, Zhao stepped down as CEO and pleaded guilty to failing to implement an effective anti-money laundering program.

Teng took over and promised to implement the corporate structures—like a board of directors—that are the norm for companies of Binance’s size. Teng, who now shares the CEO role with the newly appointed Yi He, oversaw the appointment of Binance’s first board in April 2024. And he’s repeatedly telegraphed that his crypto exchange is focused on regulatory compliance.

Binance already has a strong footprint in the Emirates. It has a crypto license in Dubai, received a $2 billion investment from an Emirati venture fund in March, and, that same month, said it employed 1,000 employees in the country. 



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Leaders in Congress outperform rank-and-file lawmakers on stock trades by up to 47% a year

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Stocks held by members of Congress have been beating the S&P 500 lately, but there’s a subset of lawmakers who crush their peers: leadership.

According to a recent working paper for the National Bureau of Economic Research, congressional leaders outperform back benchers by up to 47% a year.

Shang-Jin Wei from Columbia University and Columbia Business School along with Yifan Zhou from Xi’an Jiaotong-Liverpool University looked at lawmakers who ascended to leadership posts, such as Speaker of the House as well as House and Senate floor leaders, whips, and conference/caucus chairs.

Between 1995 and 2021, there were 20 such leaders who made stock trades before and after rising to their posts. Wei and Zhou observed that lawmakers underperformed benchmarks before becoming leaders, then everything suddenly changed.

“Importantly, whilst we observe a huge improvement in leaders’ trading performance as they ascend to leadership roles, the matched ‘regular’ members’ stock trading performance does not improve much,” they wrote.

Leadership’s stock market edge stems in part from their ability to set the regulatory or legislation agenda, such as deciding if and when a particular bill will be put to a vote. Setting the agenda also gives leaders advanced knowledge of when certain actions will take place.

In fact, Wei and Zhou found that leaders demonstrate much better returns on stock trades that are made when their party controls their chamber.

In addition, being a leader also increases access to non-public information. The researchers said that while companies are reluctant to share such insider knowledge, they may prioritize revealing it to leaders over rank-and-file lawmakers.

Leaders earn higher returns on companies that contribute to their campaigns or are headquartered in their states, which Wei and Zhou said could be attributable to “privileged access to firm-specific information.”

The upper echelon also influences how other members of Congress vote, and the paper found that a leader’s party is much more likely to vote for bills that help firms whose stocks the leader held, or vote against bills that harmed them. And stocks owned by leadership tend to see increases in federal contract awards, especially sole-source contracts, over the following one to two years.

“These results suggest that congressional leaders may not only trade on privileged knowledge, but also shape policy outcomes to enrich themselves,” Wei and Zhou wrote.

Stock trades by congressional leaders are even predictive, forecasting higher occurrences of positive or negative corporate news over the following year, they added. In particular, stock sales predict the number of hearings and regulatory actions over the coming year, though purchases don’t.

Investors have long suspected that Washington has a special advantage on Wall Street. That’s given rise to more ETFs with political themes, including funds that track portfolios belonging to Democrats and Republicans in Congress.

And Paul Pelosi, former House Speaker Nancy Pelosi’s husband, even has a cult following among some investors who mimic his stock moves.

Congress has tried to crack down on members’ stock holdings. The STOCK Act of 2012 requires more timely disclosures, but some lawmakers want to ban trading completely.

A bipartisan group of House members is pushing legislation that would prohibit members of Congress, their spouses, dependent children, and trustees from trading individual stocks, commodities, or futures.

And this past week, a discharge petition was put forth that would force a vote in the House if it gets enough signatures.

“If leadership wants to put forward a bill that would actually do that and end the corruption, we’re all for it,” said Rep. Anna Paulina Luna, R-Fla., on social media on Tuesday. “But we’re tired of the partisan games. This is the most bipartisan bipartisan thing in U.S. history, and it’s time that the House of Representatives listens to the American people.”



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Macron warns EU may hit China with tariffs over trade surplus

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French President Emmanuel Macron warned that the European Union may be forced to take “strong measures” against China, including potential tariffs, if Beijing fails to address its widening trade imbalance with the bloc.

“I’m trying to explain to the Chinese that their trade surplus isn’t sustainable because they’re killing their own clients, notably by importing hardly anything from us any more,” Macron told Les Echos newspaper in an interview published on Sunday.

“If they don’t react, in the coming months we Europeans will be obliged to take strong measures and decouple, like the US, like for example tariffs on Chinese products,” he said, adding that he had discussed the matter with European Commission President Ursula von der Leyen.

Macron has just returned from a three-day state visit in China, where he pressed for more investment as Paris seeks to recalibrate its relationship with the world’s second-largest economy. France’s goods trade deficit with China reached around €47 billion ($54.7 billion) last year, according to the French Treasury. Meanwhile, China’s goods trade surplus with the EU swelled to almost $143 billion in the first half of 2025, a record for any six-month period, according to data released by China earlier this year.

Tensions between France and China escalated last year after Paris backed the EU’s decision to impose tariffs on Chinese electric vehicles. Beijing retaliated by imposing minimum price requirements on French cognac, sparking fears among pork and dairy producers that they could be targeted next.

‘Life or Death’

Macron said the US approach to China was “inappropriate” and had worsened Europe’s position by diverting Chinese goods toward the EU market.

“Today, we’re stuck between the two, and it’s a question of life or death for European industry,” Macron said, while noting that Germany — Europe’s biggest economy — doesn’t entirely share France’s stance.

In addition to Europe needing to become more competitive, the European Central Bank too has a role to play in strengthening the EU’s single market, Macron said, arguing that monetary policy should take growth and jobs into account, not just inflation, he said.

He also said the ECB’s decision to continue selling the government bonds it holds risks pushing up long-term interest rates and weighing on economic activity.

“Europe must — and wants to — remain a zone of monetary stability and credible investment,” Macron said.



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