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Frasers Group unveils 10-year strategic deal with GMG for Gulf, Egypt

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February 27, 2025

Frasers Group may be most closely linked with its UK retail businesses but the company also operates beyond Britain and its latest development is a 10-year strategic retail partnership with GMG for the Gulf region and Egypt.

It said it has an “ambitious expansion plan” that’s set to increase Frasers Group’s footprint there. The key focus will be Sports Direct, its giant sports chain.

GMG is a global retailer, distributor and manufacturer of international and home-grown brands across sport, lifestyle, health & beauty and more with a particularly strong presence in the Gulf, North Africa and Southeast Asia.

In those markets it’s a key distributor and operator of Nike stores as well as its home-grown multibrand sports retailer Sun & Sand Sports, among others. 

So it clearly has the clout Frasers wants in those regions and the UK firm said the plan is to build up its retail presence in the next five years with 50 stores as the target.

Frasers CEO Michael Murray said: “GMG is an unrivalled retailer in the region, operating and distributing an incredible portfolio of global brands in markets where we see real growth potential, particularly in sports and lifestyle. By leveraging GMG’s scale, deep retail expertise and market knowledge, our partnership will support the growth of our Sports Direct brand in the Gulf and in Egypt.”

And Mohammad A Baker, deputy chairman and CEO of GMG, that the collaboration “represents not just a key milestone but a strategic expansion that underscores our commitment to redefine the sports arena across all markets in which we operate. By introducing Sports Direct, a flagship brand in the industry, we are further positioning ourselves as a dominant force within the retail sports industry”.

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Sandro and Maje drive Q4 improvement for SMCP, but turnaround still a work in progress

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February 27, 2025

Ahead of Thursday’s full-year results release, SMCP had issued a series of reports showing its latest year was a challenging one. But its Q3 release in October has pointed to improvements, as long as China was factored out. So did the trend continue and what did the Q4/full-year figures tell us?

Sandro

Fortunately, the French premium fashion business had further good news with a sequential improvement in Q4 as sales rose 1.9% on an organic (or constant currency) basis to €334 million, or rose 4.7% excluding China.

This meant the overall annual sales decline was less than might have been expected earlier in the year.  Full-year sales fell 1.5% organic to €1.212 billion but would have risen 2.3% with China taken out of the mix.

Organic growth was seen in all regions except China, “where consumption remains challenging” and while the sequential improvement during the year still meant lots of negative numbers in Q1 through Q3, it ended up as a bona fide return to growth in Q4. This was helped by “a strict full-price strategy with a two-point decrease of average in-season discount rate vs 2023”.

As for profit, the company saw annual adjusted EBIT of €53 million (4.4% of sales), down from €79m in 2023, “impacted by challenging market conditions, in particular in China, and by restructuring costs, partially offset by cost reduction plans”.

The net loss was almost €24 million after net profit of €11.2 million in 2023, with the company seeing €31 million of non-recurring accounting impairment impacts. But there was a “strong improvement” in the net result in the second half (a profit of €4 million) compared to both the same period in 2023 (a loss of €3 million) and compared to 2024’s first half (a loss of €28 million).

Store optimisation

The company is taking action to get back to full profitability and said “continued financial discipline with a strict control of inventories and investments [are] resulting in an important free-cash-flow generation of €49 million and a decrease in net debt of the same amount, to reach €237 million”.

Its mid-term action plan to return to profitable growth includes network optimisation, mainly in China, the implementation of efficiency actions to support profitability, and disciplined cash management.

That network optimisation takes in 68 net store closures, to reach 1,662 points of sale in the world at the end of 2024. This includes a focus on rightsizing the store count in Asia and for Claudie Pierlot in Europe, alongside openings through partnerships in key markets.

Maje

Looking at the regional and brand performances specifically, the company said that Q4 sales in France rose 5.2% organic to €117.5 million with an increase of 1.1% to €417.8 million for the full year.

In the rest of the EMEA region, organic sales rose 5.1% to €109.4 million in Q4 and 3.1% to €403.2 million for the year. In America, Q4 was up 4.9% at €53 million and the year was up 5.7% at €182.8 million. But Asia pacific fell 12.1% to €54 million in the final quarter and dropped 17.7% to €207 million in the year.

As for the individual brands, Sandro sales rose 2.4% to €167.5 million in Q4 with organic sales edging up by 0.6% to €605.1 million in the year.

Maje was up 3.3% at €126.4 million during the quarter and down 0.8% at €458.3 million for the full year. The Other brands, which include Claudie Pierlot and Fursac, fell 4.1% organic in Q4 to €40 million and dropped to 11.2% in the year to €148.2 million.

CEO Isabelle Guichot said the improvement in recent months “was achieved thanks to the resilience of Sandro and Maje, which gained market shares, particularly in Europe, the initial benefits of store network optimisation in China, and the continued implementation of a strict discount strategy. While our action plan had a short-term impact on profitability, it is beginning to bear fruit, with stronger effects expected in 2025 and full impact in 2026.”

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Rabanne owner Puig expects slower sales growth in 2025

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February 27, 2025

Puig, the Spanish beauty company behind perfume brands Rabanne, Carolina Herrera and Jean Paul Gaultier expects its revenues to grow between 6% and 8% this year after reporting an 11% increase in sales last year.

Rabanne – Spring-Summer2025 – Womenswear – France – Paris – ©Launchmetrics/spotlight

The company, which also owns luxury skincare brand Byredo and makeup brand Charlotte Tilbury, said the weaker predicted growth was due the market’s moderation, particularly in the make-up and skincare segment.

The forecast also takes into account possible new tariffs in the United States.

The company said its full-year net profit reached 531 million euros ($552.82 million), a 14% rise from 2023. Analysts, on average, had expected a profit of 542.5 million euros. Sales reached 4.79 billion euros, up 11%.

The Spanish company had surpassed its goal of growing sales faster than the 6%-7% forecast for the global premium beauty market last year.
The company, which first listed on the Madrid stock exchange in May, has seen its share price plunge 25% since the initial public offering (IPO).

Puig blamed costs related to the IPO and the payment of employee bonuses for a 26% fall in net profit in the first half of the year.

The Barcelona-based company reported strong holiday season sales thanks to less exposure to sluggish demand in China.

Half of its revenue comes from Europe, the Middle East and Africa (EMEA), and a third from the Americas.

The beauty group said higher growth in fragrances helped it offset slower business in the make-up sector.

Larger rivals such as L’Oreal and Estee Lauder reported slower sales in 2024 due to weak Chinese demand and persistent inflation in the United States, which also dented demand for beauty products. 

© Thomson Reuters 2025 All rights reserved.



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How department stores worldwide are enhancing customer loyalty

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Nazia BIBI KEENOO

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February 27, 2025

Like fashion brands and retailers, department stores have had to evolve their loyalty programs in response to changing customer expectations and the growing appeal of online shopping after the pandemic. With their extensive product offerings, effectively managing customer relationships is now essential to retaining shoppers. The International Association of Department Stores (IADS), representing around 15 global retailers, highlights the latest CRM strategies shaping the industry.

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Department stores have shifted “from a traditional, broad marketing approach to targeted, ongoing customer interactions,” the organization explains. “In the past, one-to-one interactions depended on skilled salespeople.” Now, these retailers are transitioning toward predictive models to anticipate customer behavior and deliver hyper-personalized experiences, requiring advanced technical infrastructures to process data more precisely.

Data management is central to this shift. El Palacio de Hierro has consolidated multiple disparate databases into a single platform in Mexico, integrating everything from checkout transactions to travel agency bookings and restaurant receipts. Meanwhile, at Magasin du Nord in Denmark, consumer segmentation modeling has been implemented, creating multiple sub-profiles and leading to a loyalty program that leverages sophisticated customer profiling, combining internal data with publicly available information.

Magasin du Nord's personalized approach
Magasin du Nord’s personalized approach – DR

Another example is Tsum in Kyiv, which uses a real-time database to track changes in customer behavior and product interests. This allows it to implement retention measures and send personalized messages. Communication strategies are becoming increasingly tailored.

Loyalty programs are also evolving to engage better and satisfy consumers. Bloomingdale’s in the U.S. focuses on gathering customer feedback to improve the shopping experience, while Breuninger in Germany prioritizes its most premium clientele. Swiss retailer Manor has partnered with Mastercard to facilitate credit payments, noting that cardholders spend significantly more than other customers. Meanwhile, the Chalhoub Group in the Middle East has adopted WhatsApp as a new communication channel, achieving higher conversion rates than traditional email and SMS campaigns.

Retailers are seamlessly blending their online and in-store experiences to engage customers across both channels. According to IADS, Boyner found that omnichannel shoppers buy more frequently and generate higher revenue than single-channel customers. In response, the department store introduced a 90-minute delivery service from its physical locations. In the UK, Selfridges has taken an unconventional approach by rewarding customers simply for the time spent in-store, regardless of whether they make a purchase.

In conclusion, the federation stresses that “retailers must remain agile and innovative in their approach to customer engagement, to stay ahead in a competitive market, by continually improving the online and in-store experience.”

*IADS represents department stores including Beijing Hualian Group (China), Bloomingdale’s (U.S.), Boyner (Turkey), Breuninger (Germany), Centro Beco (Venezuela), Chalhoub (UAE), El Corte Inglés (Spain), El Palacio de Hierro (Mexico), Falabella (Chile, Colombia, Peru), Galeries Lafayette (France), Lifestyle International Holding (Hong Kong), Magasin du Nord (Denmark), Manor (Switzerland), The Mall Group (Thailand), and Tsum Kyiv (Ukraine).

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