Despite the month-on-month/year-on-year disturbance in the force (Easter), April returned to offer some sort of normality, delivering a welcome positive boost for UK retail destinations. And for once, related data from both MRI Software and the BRC/Sensormatic footfall monitor were in agreement.
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Acknowledging Easter’s shift into April from March a year ago had distorted year-on-year comparisons, the former said last month’s footfall rose 4.3% compared to a year ago while the latter gave an even better increase of 7.2% in April, up from -5.4% in March.
“It was a much-needed lift as the sector deals with ongoing consumer caution”, according to MRI Software.
It said this boost was largely due to a 5.1% increase in activity at retail parks, bolstered by the shift in Easter holiday timings and a spell of warm weather.
High streets and shopping centres also experienced gains with footfall rising 4.1% and 3.9% respectively, “indicating seasonal events and attractions are drawing visitors back to physical retail destinations”.
Over in the BRC/Sensormatic camp, April’s high street footfall increased 5.3% (YoY), up from -4% in March; retail parks footfall increased by 7.5% in April, up from -1.2% in March; and shopping centres footfall increased by 5.6% in April, up from -5.8% in March.
It also said footfall increased year-on-year across all nations: 6.7% in England, 6.9% in Scotland, 13.6 % in Wales, and the largest increase of 14.3% in Northern Ireland.
Andy Sumpter, retail consultant EMEA for Sensormatic, said: “April brought a welcome rebound in footfall. The combination of Easter trading and the sunniest April on record helped entice consumers back into stores. High streets and shopping centres both saw solid gains [and] retail parks continued to outperform… reinforcing their role as a resilient format.”
Other MRI highlights included weekday footfall in April soaring 6.9% compared to last year, highlighting that more people were out and about during the school holidays and that the return to office “is solidifying into a long-term trend”.
And London was a big fan of April. It hosted the 45th London Marathon, drawing large crowds and boosting Central London footfall by 8.6% compared to last year’s event. The evening of the marathon saw a significant 19.5% increase in footfall as runners and supporters celebrated, likely giving a much-needed boost to leisure and hospitality venues.
As well as the Easter holidays, events including the FA Cup Semi Final and the opening of the IKEA store on Oxford Street may also have likely contributed to Central London footfall levels rising.
“It’s encouraging to see retail destinations across the UK maintain positive trends amid several large retailers falling victim to a wave of cyber-attacks which may potentially impact the in-store experience”, the MRI report noted.
Looking ahead to May, it said trends are promising but retail leaders should remain cautiously optimistic: “While events such as the bank holiday and school half-term break offer further opportunities to keep up the momentum, the cost-of-living squeeze continues to cast a long shadow. Retailers need to remain agile and focus on delivering value and experience which may help to convert footfall into spend as shoppers grow increasingly selective in how and where they part with their money.”
Landsec is to invest £1 billion in growing its major retail platform over the next one-to-three years as the commercial property giant highlighted its “undoubted portfolio quality” in another “very strong” trading performance.
Landsec
News of the fresh investment comes after Landsec spent £610 million in the year acquiring the rest of major malls Liverpool One and Bluewater in Kent, although the company has yet to specify how the extra £1 billion investment will be allocated.
And that “very strong” performance for the year to 31 March saw like-for-like net rental income grow an ahead-of-guidance 5% with 8% rental uplifts on relettings/renewals in London and major retail. It’s also seen continued strong leasing momentum since the year-end, it noted.
Meanwhile, EPRA (measuring the underlying operational performance) earnings lifted £3 million to £374 million. Profit before tax rose to £393 million as strong 4.2% ERV (estimated rental value) growth supported a £119 million uplift in portfolio value. That rose 3.4%, “reflecting [the] attraction of high-quality, growing income”.
It also noted that the Q4 period, which coincided with the first three months of 2025, was “the company’s best quarter of the year in retail”, with 6% total sales growth and 2% footfall growth.
That helped end the year with a 3.4% year-on-year rise in sales and a 0.4% increase in footfall across all of its retail locations.
Chief executive Mark Allan said that owning the right real estate “has never been more important” and with a very healthy pipeline of occupier demand, “this trend looks set to continue, providing a clear trajectory for further near and medium-term EPS growth.”
Premium British lifestyle brand Crew Clothing Thursday opened its latest store, in Chiswick, West London, becoming its fourth location in the capital, with ambitious plans to open many more country-wide by year-end.
The new 1,200 sq ft space takes its place on Chiswick High Road, and follows last month’s announcement of a further store opening in Cheltenham, Gloucestershire.
The new store brings “a slice of coastal inspired style to the capital”, with the brand’s SS25 collections.
Head of Marketing, Naomi Parry, said: “It’s a really exciting time for the brand, with all-new ranges, our world-class sponsorship programme, and an ambitious store opening strategy that should see us open 20 new stores by the end of 2025.
“Our investment in new locations within the capital is a true reflection of our belief in the British High Street”, with its physical retail stock now having surpassed 100 stores.
Last month, Crew Clothing also moved into the women’s athleisure space, launching a collection called SuperLuxe.The 38-piece collection includes a SuperLuxe Half Zip sweatshirt, Slim Jogger with a split hem, and Relaxed Shorts.
How manyUK online shoppers abandoned their purchases in the past year due to concerns about delivery? A shocking 40.6% (two in five), according to new research from shipping platform Sendcloud.
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The bottom line is webshops that don’t offer flexible delivery options are the ones that risk losing significant revenue.
Based on a survey of 1,000 UK shoppers for the soon-to-be-published ‘E-commerce Delivery Compass’, the data reveals that high shipping costs (78.5%) and slow delivery speeds (41.6%) are the main reasons for cart abandonment. Other contributing factors include unclear or inconvenient delivery options (24%).
And while 56.9% of UK consumers prefer fast delivery, 43% would rather have control over when their order is delivered. Bottom line: delivery should not only be fast but also fit into the consumer’s schedule.
While home delivery remains the preferred option for 77%, alternatives are rapidly growing in popularity, the report said. Parcel lockers (21%) and pick-up points (25.4%) are increasingly favoured, with 36.8% of consumers now actively choosing retailers that offer these flexible ‘out-of-home’ delivery options.
And that flexibility issue is crucial with 18.7% abandoning a purchase because they can’t select a suitable delivery time, while 16.2% drop out because they can’t change the delivery address.
When consumers are given the option to choose a time slot, preferred delivery windows include 10am-12pm (23.4%), 4pm–6pm (16.9%), and 6pm–8pm (16.3%), “further emphasising that fit often outweighs speed”.
Rob van den Heuvel, co-founder and CEO of Sendcloud, said: “Consumers no longer think of delivery as a backend process. It’s a core part of the overall experience. Shoppers now expect delivery to seamlessly integrate into their busy lives. Retailers that don’t offer flexible options, such as out-of-home delivery, will lose customers to competitors that do. Success in e-commerce isn’t just about speed; it’s about providing choice.”