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‘Dupes now luxury’s unexpected ally’ says luxury consumer survey

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November 6, 2025

The word ‘dupe’ has always been guaranteed to send a chill through the spine of any luxury executive, associated as it is with cheaper versions of their high-end products, many of them of poor quality. But a new study from Havas Media calls the existence of  dupes “luxury’s unexpected ally”.

hermès.com

The media agency’s Lux survey suggests that consumers’ concerns over dupes (some of them actually high-quality) is actually changing their behaviour with affluent shoppers valuing authentic luxury more than ever, visiting physical stores to touch and feel the product, being more likely to do product research and to value genuine quality.

Havas media surveyed 200-250 luxury consumers in each of the UK, US, China and Emerging Asia, all of whom had a personal income of £250,000 a year or more, and/or over £1 million in liquid assets. They’d also purchased luxury goods (excluding cars) within the last year. 

The survey explored the future of luxury and identified the factors that matter most to luxury consumers, particularly in emerging markets.

And the company said that “with AI-generated imagery and high-quality dupes flooding feeds in the last year, two-thirds (63%) of high-net-worth shoppers worry it has become too easy to buy, accidentally, fake luxury goods that look and feel like the real thing online. Doubts over a product’s authenticity caused by a market awash with counterfeits – affecting Louis VuittonPrada, Rolex, GucciChanel, among others – is one of the biggest changes consumers have seen in the luxury market globally in 2025”. 

What does Havas Media make of this? It said it means two-fifths of high-net-worth shoppers “are now ready to switch brands due to concerns about the authenticity of the products they’re buying. The top reason in the UK, emerging Asian economies (excluding China) and US for switching loyalty from one brand to another is an upsurge in content featuring fakes or forgeries”. 

These shoppers are now “increasingly seeking exclusive, high-touch experience in-store with 40% prioritising purchase experiences where they can see the product for real and validate its authenticity”. 

A third (37%) of global shoppers have turned to resale and secondhand purchases thanks to their proof-of-purchase – rising to over half (53%) of UK luxury shoppers.

Meanwhile, interest in pop-up stores and events rose from 19% in 2024 to 32% in 2025 – a 68% increase. Exclusive, invite-only events saw a 54% rise, climbing from 26% to 40%, while demand for private shopping and concierge services grew by 45%, from 29% to 42. 

Other stats from the study include 66% questioning whether online images are real or AI-generated; 63% saying it’s too easy to buy convincing fakes; 40% ready to switch brands due to fake concerns; and 25% conducting in-depth research before purchase.

Interestingly too (if not linked to the fakes/dupes issue) is that 54% in Emerging Asia (excluding China) buy luxury for self-expression; 44% in Western markets are disengaged by celebrity-led marketing; and 62% are more likely to engage with creator-led, artisan or community-driven campaigns. 

Looking back at those stats specifically related to the impact of the existence of dupes and fakes, it’s what makes the company think that “low-quality content and dupes may provide a boon for the luxury industry. One quarter of luxury shoppers [are] now conducting in-depth research before making a purchase and the same number [are] primarily seeking craftsmanship, premium experience and long-term quality over impulse purchases – what luxury brands excel at”.

Cherry Collins, Strategy Partner, Havas Media UK, said: “The brands that put verification at the heart of their storytelling will retain both trust and commercial value. We see this already in the heritage houses that are continuing to grow through quiet exclusivity and creative stewardship, such as Brunello Cucinelli thriving on timeless design and humanist values and Rolex addressing authenticity and resale concerns directly through its Certified Pre-Owned programme. Proof-based luxury is now a competitive advantage.”

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Cosmetics giant Unilever finalises business demerger

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December 5, 2025

The demerger of Unilever‘s ice cream division, to be named ‘The Magnum Ice Cream Company,’ which had been delayed in recent months by the US government shutdown, will finally go ahead on Saturday, the British group announced.

Reuters

Unilever said in a statement on Friday that the admission of the new entity’s shares to listing and trading in Amsterdam, London, and New York, as well as the commencement of trading… is expected to take place on Monday, December 8.

The longest federal government shutdown in US history, from October 1 to November 12, fully or partially affected many parts of the federal government, including the securities regulator, after weeks without an agreement between Donald Trump‘s Republicans and the Democratic opposition.

Unilever, which had previously aimed to complete the demerger by mid-November, warned in October that the US securities regulator (SEC) was “not in a position to declare effective” the registration of the new company’s shares. However, the group said it was “determined to implement in 2025” the separation of a division that also includes the Ben & Jerry’s and Cornetto brands, and which will have its primary listing in Amsterdam.

“The registration statement” for the shares in the US “became effective on Thursday, December 4,” Unilever said in its statement. Known for Dove soaps, Axe deodorants and Knorr soups, the group reported a slight decline in third-quarter sales at the end of October, but beat market expectations.

Under pressure from investors, including the activist fund Trian of US billionaire Nelson Peltz, to improve performance, the group last year unveiled a strategic plan to focus on 30 power brands. It then announced the demerger of its ice cream division and, to boost margins, launched a cost-saving plan involving 7,500 job cuts, nearly 6% of the workforce. Unilever’s shares on the London Stock Exchange were steady on Friday shortly after the market opened, at 4,429 pence.
 

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Burberry elevates two SVPs to supply chain and customer exec roles

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December 5, 2025

Burberry has named a new chief operating and supply chain officer as well as a new chief customer officer. They’re both key roles at the recovering luxury giant and both are being promoted from within.

Burberry – Spring-Summer2026 – Womenswear – Royaume-Uni – Londres – ©Launchmetrics/spotlight

Matteo Calonaci becomes chief operating and supply chain officer, moving from his role as senior vice-president of strategy and transformation at the firm. 

In his new role, he’ll be oversee supply chain and planning, strategy and transformation, and data and analytics. He succeeds Klaus Bierbrauer, who’s currently Burberry supply chain and industrial officer. Bierbrauer will be leaving the company following its winter show and a transition period.

Matteo Calonaci - Burberry
Matteo Calonaci – Burberry

Meanwhile, Johnattan Leon steps up as chief customer officer. He’s currently currently Burberry’s senior vice-president of commercial and chief of staff. In his new role he’ll be leading Burberry’s customer, client engagement, customer service and retail excellence teams, while also overseeing its digital, outlet and commercial operations.

Both Calonaci and Leon will join the executive committee, reporting to Company CEO Joshua Schulman.

JohnattanLeon - Burberry
JohnattanLeon – Burberry

Schulman said of the two execs that the appointments “reflect the exceptional talent and leadership we have at Burberry. Both Matteo and Johnattan have been instrumental in strengthening our focus on executional excellence and elevating our customer experience. Their deep understanding of our business, our people, and our customers gives me full confidence that their leadership will help drive [our strategy] Burberry Forward”.

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Puneet Gupta steps into fine jewellery

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December 5, 2025

Traditional and occasion wear designer Puneet Gupta has stepped into the world of fine jewellery with the launch of ‘Deco Luméaura,’ a collection designed to blend heritage and contemporary aesthetics while taking inspiration from the dramatic landscapes of Ladakh.

Hints of Ladakh’s heritage can be seen in this sculptural evening bag – Puneet Gupta

 
“For me, Deco Luméaura is an exploration of transformation- of material, of story, of self,” said Puneet Gupta in a press release. “True luxury isn’t perfect; it is intentional. Every piece is crafted to be lived with and passed on.”

The jewellery collection features cocktail rings, bangles, chokers, necklaces, and statement evening bags made in recycled brass and finished with 24 carat gold. The stones used have been kept natural to highlight their imperfect and unique forms and each piece in the collection has been hammered, polished, and engraved by hand.

An eclectic mix of jewels from the collection
An eclectic mix of jewels from the collection – Puneet Gupta

 
Designed to function as wearable art pieces, the colourful jewellery echoes the geometry of Art Deco while incorporating distinctly South Asian imagery such as camels, butterflies, and tassels. Gupta divides his time between his stores in Hyderabad and Delhi and aims to bring Indian artistry to a global audience while crafting a dialogue between designer and artisan.

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