Connect with us

Business

Down Arrow Button Icon

Published

on



IT service was built to bring structure to chaos. But for many organizations today, it’s become a source of it. The ticket queues keep growing. Processes feel rigid. And employees often feel frustrated by systems that seem stuck a decade behind.

The numbers reflect this pain, with 40% of organizations either replacing or re-implementing their IT service tools in 2025. This is a clear sign that the model is cracking and needs to be reimagined. Meanwhile, 58% of organizations say their IT team spends more than five hours each week fulfilling repetitive requests. Something has to give.

Today’s businesses are agile. Customers expect instant fixes, and artificial intelligence (AI) is redefining how work gets done. The problem? Many IT processes haven’t kept up. They’re still burdened by manual, outdated workflows that slow everyone down, with a recent report citing that 45% of organizations consider repetitive tasks as their top IT service challenge in 2025. To stay relevant, IT must evolve from a back-office function into a strategic driver of business growth.

Here are the three biggest challenges holding IT service back and how forward-thinking teams can help solve them:

1. The manual workload trap

For most IT teams, the day begins and ends with manual tasks: logging incidents, assigning tickets, documenting fixes, and updating records. These repetitive processes drain time and productivity. In fact, 90% of IT leaders say manual, repetitive work contributes to low employee morale.

The impact runs deep. Skilled analysts are pulled away from strategic work. Projects stall. Employee burnout rises. And IT ends up perceived as a cost center, not an enabler.

The fix starts with automation, but not just rule-based automation. The next generation of IT service is built on intelligence, context-aware systems that can actually understand what someone needs. For example, when an employee messages IT about a problem, the system can pick up the key details, create a ticket, and send it to the right person automatically. Instead of humans chasing data, the system does it for them.

This shift doesn’t replace people; it refocuses them. Analysts can now spend time on important work like diagnosing complex issues or improving processes, not copy-pasting tickets.

2. The employee experience gap

The modern workplace runs on collaboration platforms like Slack and Teams. Yet most IT service tools still live outside of where people actually work. Employees have to leave their workflow, open a portal, fill out forms, and wait. Often, they do this without any visibility into what happens next.

The result? Low engagement. In many companies, a large number of IT issues go unreported because the process feels too painful. In fact, 62% of employees say they avoid their service desk altogether, and 58% admit they’re living with ongoing problems that IT hasn’t been able to fix, according to a recent survey.

IT analysts feel this friction, too. The conversations that matter (troubleshooting, context gathering, updates) happen in chat threads, while the official records live in a different system. That constant switching between tabs slows everything down.

Modern IT leaders are closing this gap by bringing IT service into the collaboration layer. When employees can request help and track issues directly in the places where they collaborate and work, like Slack or Teams, context stays intact and work keeps moving. With AI agents now built into these platforms, they can simply ask for what they need in natural language, just like chatting with a colleague or a ChatGPT-style interface. The result: IT becomes an active part of daily work, not a separate system to avoid.

It’s a cultural shift as much as a technical one, aligning IT with how employees actually communicate. And it pays off: 71% IT leaders believe that AI or intelligent automation will improve employee and customer satisfaction in IT service.

3. Rigid processes in a dynamic world

If there’s one phrase that frustrates every IT leader, it’s this: “This is just how the system works.”

Traditional IT service frameworks often lock teams into fixed workflows. Need to adjust an approval process for a new compliance rule? Add a custom step for a high-priority change type? Often, it takes weeks of development or costly consultants to make even minor updates.

The irony is that IT service, meant to bring flexibility to operations, has become one of the least agile systems in the enterprise stack.

What’s changing now is the rise of low-code and adaptive workflows. Platforms like Salesforce, ServiceNow, and other modern ITSM tools let teams design and modify processes without deep coding expertise. Instead of rigid, hard-coded systems, IT can define dynamic lifecycles where each stage has its own rules, tasks, and access controls. Approvals can adapt automatically based on risk or impact. And integrated analytics help teams see what’s working and where bottlenecks form.

Rethinking IT service for what’s next

The IT service of the future won’t just manage incidents and changes. It will orchestrate intelligent workflows across the enterprise. Employees will interact with IT the same way they use any modern app — conversationally, contextually, and instantly. IT teams will focus less on maintaining systems and more on improving outcomes.

We’re already seeing the blueprint: automation reducing manual load, Slack-first collaboration improving experiences, and flexible frameworks enabling adaptation. Together, these shifts are redefining what IT service can be, turning it from a support function into a strategic partner for every department.

The challenge isn’t technology anymore. It’s the mindset. Modern IT service isn’t about keeping the lights on. It’s about lighting the way forward.

The opinions expressed in Fortune.com commentary pieces are solely the views of their authors and do not necessarily reflect the opinions and beliefs of Fortune.



Source link

Continue Reading

Business

The new American Dream has parents easing up on college expectations for their kids—1 in 3 are now open to trade school instead

Published

on



Many parents and kids alike are wondering whether college has the same return on investment it once did. Going to college was once seen as a one-way ticket to a successful and lucrative career. Still, there are a growing number of six-figure jobs that don’t require a degree, while entry-level job opportunities for recent graduates remain sparse

Some parents are so anxious about today’s job market that they’re exploring alternatives to the four-year degree, with one-in-three open to the idea of their kids attending a trade school instead, according to new survey results from American Student Assistance, which surveyed more than 2,200 parents of middle and high school students about their attitudes, perceptions, and decision-making about their kids’ post-high school plans. 

The fact that 35% of parents believe career and technical education is best suited for their children represents a major jump—from just 13% in 2019, according to ASA. While parents still prefer traditional college for their kids, it’s much less so than in the past. The percentage of parents preferring it dropped to 58%—a 16 percentage point drop from 2019.

And another study from ASA this summer shows it goes both ways: 70% of teens also report their parents are more supportive of forgoing a college education for something different, like trade school or an apprenticeship. 

“Parents are waking up. College doesn’t carry the same [return on investment] it once did because the cost is outrageous, and the outcome is uncertain,” Trevor Houston, a career strategist at ClearPath Wealth Strategies, previously told Fortune. “Students now face the highest amount of debt ever recorded, but job security after graduation doesn’t really exist.”

The average cost of college in the U.S. is more than $38,000 (tution and room and board) per student per year, according to the Education Data Initiative, and the average cost of college has more than doubled this century. Private schools almost always cost more than the average. Meanwhile, more than 4 million Gen Zers are jobless and blame their “worthless” college degrees. 

Why trade school is becoming more popular

One of the primary reasons trade school is becoming a more popular option for students is it can have a strong ROI, especially as college becomes more expensive and fewer traditional entry-level jobs are available. And many can land recent high school grads six-figure salaries. 

Some trade jobs that don’t require a college degree and pay six figures, according to the National Society of High School Scholars include:

  • Aircraft mechanics ($135,628)
  • Plumbers, pipe fitters, and steamfitters ($132,275)
  • Construction manager ($130,000)
  • Industrial electricians ($122,500)
  • Energy technician ($115,076)

What’s more is availability of these jobs will continue to grow, especially as older generations who work in trades start to retire, Julie Lammers, executive vice president at American Student Assistance, previously told Fortune

“An aging workforce in the trades and a surge in demand to meet infrastructure needs, ever-growing real estate demands, and changes to U.S. energy production mean that there are considerably more job openings than skilled workers to fill the need,” she said. 

Aside from trade school, students can also instead pursue apprenticeships, career-training programs, bootcamps, industry certifications, and occupation licenses. Many of thse are just pennies on the dollar compared to earning a college degree. A coding bootcamp can cost as little as $7,000—and that’s just a one-time fee as compared to nearly $40,000 for one year of college. 

These career paths made possible by trade schools, apprenticeships, bootcamps, and other training and certification programs were coined by IBM as “new-collar jobs.” In October 2017, IBM launched its apprenticeship program to train people for new-collar jobs that prioritize skills over degrees, and focuses on in-demand job functions like cybersecurity, design, data science, mobile development, cloud, artificial intelligence, and blockchain—all career paths that can also lead to six-figure salaries. 

The Trump administration also announced this week its Tech Force program, which does not require a college degree or work experience for technology professionals who are willing to serve two-year stints in federal agencies. If you’re accepted to the program, you can earn about $150,000 to $200,000, considering the demand for tech professionals in today’s rapidly evolving tech landscape.

“This is a clarion call,” Scott Kupor, director of The US Office of Personnel Management, said in a statement. “If you want to help your country lead in the age of rapid technological advancement, we need you.”

This story was originally featured on Fortune.com



Source link

Continue Reading

Business

Southeast Asian economies prove resilient in the face of Trump’s tariffs as supply chains expand

Published

on



Within a year of taking office, U.S. president Donald Trump turned global trade on its head. His sweeping tariffs took effect on Aug. 1, and have since upended countless trade relationships countries built through years of diplomacy. Yet despite the U.S.’ tariffs, global trade has been more resilient than expected, say Macquarie’s analysts in their 2026 global economic and market outlook (which was released in December). They’ve even benefitted an unlikely group: Southeast Asian economies. 

This is because many Chinese exporters turned to transshipping to reduce tariff payments—a process that led them to route goods through ASEAN countries before shipping them to the U.S.

Consequently, in 2025, the U.S. saw a reduction in Chinese goods, which were slapped with steep 40% tariffs, and an increase in ASEAN imports, which had lower tariffs averaging 10%.

President Trump, meanwhile, sought to diversify U.S. supply chains by inking trade deals with four ASEAN countries—Thailand, Malaysia, Cambodia and Vietnam—and pledging America’s commitment to the region.

“Our message to the nations of Southeast Asia is that the US is with you 100% and we intend to be a strong partner and friend for many generations to come,” Trump told leaders at the ASEAN summit in Kuala Lumpur on Oct. 26, noting that two-way trade between U.S. and Southeast Asia had reached a record of $453 billion in 2024.

China too, has sought to deepen ties with their Southern neighbours, signing an upgraded Free Trade Agreement (ACFTA 3.0) with ASEAN at the same summit—and cementing its position as Southeast Asia’s largest trading partner.

This has translated into steady growth for the ASEAN region.

“ASEAN’s growth in 2025 (+4.8%) turned out to be resilient and largely unchanged from 2024,” Maybank’s analysts say in their ASEAN Macro 2026 Year Ahead report, adding that “the fog of uncertainty from tariffs has dissipated”.

Maybank also noted that ASEAN countries’ negotiations with the White House resulted in tariff rates that were much lower than the ones Trump initially threatened, which were as high as 46% for Vietnam and 36% for Thailand. Meanwhile exemptions for tariff categories like electronics, pharmaceuticals, energy and minerals further reduced the bite of the tariffs.

An ongoing shift to dealmaking

But with the U.S. midterm elections looming in Nov. 2026, Trump will likely shift his focus to dealmaking and reducing economic uncertainty, Macquarie’s analysts say. 

This shift has already begun in recent months, they add, with the U.S. inking a bilateral framework agreement with the EU in July, and a deal to lower tariff rates for China in late October. Several partners have also signed similar tariff-slashing deals, including the UK and Japan.

“Looking ahead, we suspect the dealmaking approach to persist in 2026,” Macquarie’s analysts say, adding that notable potential deals include those with Mexico and Canada, which constitute 27% and 32% of U.S. exports.

Despite this, experts say that relations between the US and China will likely remain tense. “Relatively high tariffs on China could result in a further diversification of supply chains across Asia, with Chinese manufacturers shifting additional production to economies in the region,” Macquarie’s report reads.



Source link

Continue Reading

Business

Walmart’s women truckers surge thanks to $115,000 starting pay and other perks bringing in nontraditional candidates

Published

on



While the rest of the trucking industry faces a driver shortage, Walmart has managed to boost its driver numbers with six-figure starting pay and other perks that are catching the eye of even non-traditional applicants.

The mega retailer, which has claimed the top spot on the Fortune 500 for the past 13 years, has increased its number of in-house truck drivers by 33% over the past three years in part thanks to better wages and benefits.

In 2022, it boosted drivers’ starting pay to around $115,000 from an average salary of $87,000 previously. At the high end, drivers can make $135,000 per year, according to a Walmart spokesperson. The 2024 median pay for heavy and tractor-trailer truck drivers was $57,440 per year, according to the Bureau of Labor Statistics

Apart from a pay increase, Walmart also uses technology that allows for more reliable schedules compared to other companies. While some in the trucking industry are away for weeks at a time, Walmart gives its drivers consecutive days off of work and assigns them regional delivery territories to allow them to be home every week, a Walmart spokesperson told Fortune.

These perks, along with the better-than-average pay, have increasingly helped the company expand its pool of drivers and include more women. Just 9.5% of truck drivers in the U.S. are women as of 2024, according to the Women in Trucking Index—that’s compared to an estimated 18% of drivers at Walmart, according to a study by workforce intelligence company Revelio Labs that was viewed by Fortune. Bloomberg first reported on the study.

Through a 12-week training program that helps store associates transition to the trucking industry, Walmart has also increased its number of women drivers, a spokesperson said. Around 1,000 people have gone through the program, Bloomberg reported, representing about half of the company’s new drivers.

Possibly due to its efforts, Walmart has a five percentage point oversupply of truck drivers compared to its demand, according to the study by Revelio Labs. 

Walmart’s efforts to bring in more drivers, including those with less experience, is pivotal as the broader trucking industry faces a driver shortage that is expected to bring a shortfall of 160,000 drivers by 2028, according to the American Trucking Association. The broader category of U.S. retail, currently faces a shortfall of drivers, with demand for drivers exceeding supply by seven percentage points, according to Revelio Labs.

Older truck drivers are retiring and younger people aren’t keen to jump into trucking partly due to the long hours and time away from home. A 1,000-person survey from heavy-duty truck parts company FinditParts found that a quarter of Americans would not become truck drivers no matter what pay they were offered. 

For Walmart, any disadvantage in its supply chain, including a driver shortfall, could put it at a disadvantage with Amazon, with which it has been increasingly competing with in recent years, especially with its Walmart+ membership.

Without enough drivers, supply chains are delayed and prices go up. Finding and retaining drivers is thus of the utmost importance for companies like Walmart, Paul Bingham, a director of transportation consulting at S&P Global Market Intelligence, told Bloomberg.

“Trucking companies will need more drivers,” he said. “and they’ll have to attract them from the non-traditional population cohorts.”



Source link

Continue Reading

Trending

Copyright © Miami Select.