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Despite getting flak for being woke and lazy, an exec at $62 billion giant Colgate says Gen Z workers are actually ‘pushing us to get better’

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Stereotypes stick, and some bosses have already made up their minds on Gen Z workers. Oscar-winning star Jodie Foster slammed the young staffers she encountered on the set of True Detective as “really annoying, especially in the workplace,” while fellow actress Whoopi Goldberg claimed that Gen Zers “only want to work four hours” yet expect to live in comfort. 

But the chief human resources officer at $62 billion giant Colgate-Palmolive is hitting back that young staffers aren’t the career sloths some typecast them to be. Sally Massey credits Gen Z as being ambitious, and incredibly tech savvy—critical skills that the consumer products company behind Colgate toothpaste and Irish Spring soap is looking for in talent. 

“[Gen Z] have grown up with technology. They’ve grown up in a very different way than some of the other generations in the organization,” the CHRO tells Fortune.

“They bring with them new ideas, new perspectives, curiosity,” Massey adds. “They’re pushing us to get better and to do things differently—I think it’s great.”

Massey admits that Gen Z are bringing their own distinct “perspectives and expectations” to the workplace. And with 34,000 Colgate employees spread out among four generations, bridging the divide between age groups is especially daunting. So to ensure that everyone is working in harmony, the exec is revamping the usual chain of command; Colgate’s top leaders are hearing out entry-level staffers, stimulating the flow of ideas between ranks and generations to generate the best possible outcome.

“We’re not siloed by generation or tenure, the senior leaders at Colgate want to hear ideas and thoughts from the more junior employees,” Massey says. “It’s how we get better, because as you get more senior, you can get further away. So it’s important for all of us to stay close, connected, and to learn from each other—regardless of the role.”

Employers who value Gen Z talent—especially those with tech skills

Massey’s not alone. Not all employers have given up on hiring Gen Zers—despite headlines that suggest otherwise. In fact, many are still scoping out young talent with standout AI skills. 

Emily Glassberg Sands, Stripe’s head of data and AI, revealed she’s all-in on hiring recent graduates at the $91.5 billion financial services company. Just like Massey, she singled out Gen Z’s tech adaptability as one of the in-demand skills she’s looking for in Stripe employees. 

“I’m actually hiring more new grads—now, they’re largely new grad PhDs—but more new grads than ever before,” Glassberg Sands said on the Forward Future podcast last year. “Because they have the cutting edge skills, and they come in with fresh ideas, and they know how to think, and they know how to use the latest tools.”

Even when young employees drive their bosses up the wall, CEOs are still embracing Gen Z as movers and shakers. Matt Huang, the cofounder of the $12 billion crypto investment firm Paradigm, is all too familiar with the temperament of young workers. The company’s first hire, then-19-year-old college dropout Charlie Noyes, once showed up five hours late to his first 10 a.m. meeting. The business has also embraced Gen Z-coded, unorthodox ways of choosing its top executives; Paradigm’s chief technology officer, Georgios Konstantopoulos, was discovered on a Discord server while he was still a teenager. 

Hiring these innovative—albeit, sometimes finicky—Gen Zers may sound like a gamble for traditional workplaces. The Paradigm CEO admitted that the young staffers can come with drawbacks, but the value they generate is worth any havoc they wreak in the office. 

“They create an absurd amount of chaos sometimes and you want to pull your hair out,” Huang told Colossus Review last year. “But then you see what they can do and it’s like, holy crap. Nobody else in the world could do that.”

The business leaders backing up Gen Z against lazy stereotypes 

Even the seasoned business experts teaching legions of Gen Z students are cutting in on criticism. Suzy Welch, a best-selling author and professor of management practice at New York University, hit back against those who brand the young generation lazy by reminiscing on her career journey. The baby boomer professor recalled having hope that she could one day be more successful than her parents—but for Gen Zers, that dream of prosperity is out of reach. Welch encouraged bosses to empathize with their unique job and economic vulnerabilities.

“Gen Z [has] no reason to believe that they’re ever going to have economic security,” Welch said on a podcast last year. “I don’t know about you, but I’m old enough that when I was in college, I thought ‘For sure, I’m going to have more money than my parents.’ And that ‘If I work very very hard I’m going to buy a house someday,’ and this was the assumption.”

“A lot of Gen Z [are] just saying ‘I’m not even sure we’re going to be alive in 20 years because of global warming,’” Welch continued. “And ‘The world is probably going to end anyway because of the stupidity of decisions your generations made.’”

Millionaire podcaster and former CNN legal analyst Mel Robbins also came to Gen Z’s defense. In response to stereotypes that young people are anxious, addicted to social media, and lazy, she posed one question: “Have you stopped to consider what it’s like to be a twentysomething today?” Chances are if critics try and envision stepping into their shoes, they’ll be met with the harsh reality that Gen Zers are under immense stress and pressure that didn’t exist just five years ago. 

“The world is in chaos—and most twentysomethings had parents that lived in a very predictable, stable economy,” Robbins said in a TikTok video posted last year. “They went to a corporate job, they reported to the office, they had a network of friends at work. That’s not the typical 20-year-old experience.”





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Rethinking affordability: policy has to start with how households experience shocks

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Public debate often treats economic disruptions as short-lived problems—sharp swings in prices, employment, or growth that settle once the broader economy finds its footing again. Early November’s election results suggest voters may see things somewhat differently. Candidates who focused squarely on affordability did well because households may be responding, at least in part, to something far more persistent: years of declining economic well-being that do not roll back once the headlines move on. 

For decades, policy conversations have too often accepted a simple assumption: that it is only rational to tolerate short-run turmoil in exchange for long-run stability. In this model, policymakers adjust course—sometimes modestly, sometimes not at all—while workers, small-business owners, jobseekers, and caregivers are expected to weather the turbulence. In theory, these shocks are supposed to fade, and the greater good is served by merely bandaging the complaints of lower-income groups until the headline metrics herald an apparent return to normalcy. In practice, however, households experience these shocks—and their aftermath—very differently. And while some economic turbulence is truly inevitable, appreciating the disconnect between the picture painted by the aggregate indicators and the ripple effects households feel is a necessary step towards identifying policies that can improve affordability. 

Everyday Americans certainly feel the effects of economic shocks that are captured in the headline statistics, but there are many reasons why an improvement in those headline numbers doesn’t map to an improvement in a household’s financial situation. For example, most people don’t budget for the 80,000 goods and services tracked by the Consumer Price Index (CPI). They manage a much smaller set of expenses, e.g. rent, groceries, childcare, utilities, insurance premiums, and a few others. If the weekly grocery bill jumps by $40, that often becomes the new number they have to live with.

Even when market forces eventually push prices down, the clock is rarely fully wound back and wages often fail to keep pace with the new cost realities. A rent increase does not automatically reverse when inflation cools. Childcare prices do not necessarily fall just because CPI moderates. Shocks to essentials are rarely one-time disturbances that disappear when the crisis fades, even if the price increases only once—more often, they become lasting additions to the cost of living, raising the baseline from which working Americans make every subsequent financial decision.  

Recent price surges underscore how rare true reversals are. The CPI for food shows prices decelerating but not reversing from their 2022 spike, a frustration grocery shoppers have experienced firsthand. Milk prices, for example, fell briefly from $4.20 per gallon in January 2023 to $3.86 by May 2024, only to stabilize around $4.00 by August. By November 2025, consumers were paying 25% more for the same purchases than they had in 2019. Egg prices tell a similar story: despite easing from their most serious spikes in January 2023 and March 2025, they remained roughly double their pre-inflation level as of September 2025.  

Housing offers little reassurance. The Zillow Observed Rent Index (ZORI) shows rents jumping more than 15% in 2021. The increases slowed down between 2022 and 2025, but rents did not plunge back to their 2019 level; instead, they resumed climbing at roughly their pre-pandemic pace from a much higher baseline. The end of the inflation shock does not mean a return to affordability—it means the return to typical price movement. For many working households, that means a continuation of the faster-than-CPI-U accumulation that characterized the cost of necessities for the previous two decades. 

Even if a one-time shock dissipates, the damage households sustained in the interim can slow their progress for years. A temporary hit to purchasing power may force a household to take on additional debt or postpone savings for college or retirement—effects that do not show up clearly in present-day headline indicators. From that perspective, a one-time shock at the macro level can easily become a permanent shift in a household’s financial position.  

This distinction explains, in part, why voters responded so strongly to affordability-focused campaigns. They may not be rejecting long-run thinking entirely; rather, they are likely reacting not just to today’s “sticker shock,” but to the reality that the long run they have been living is defined by accumulated, irreversible shocks—none of which appear clearly in top-line indicators. 

For policymakers, the implication is straightforward: there is often no such thing as a one-time effect for households. A shock might disappear from the inflation tables or unemployment charts, but everyday Americans continue to feel its consequences long after the data normalizes. Further, even when a shock resolves at the national level, local communities may continue to struggle if critical employers have downsized or if reduced spending within the community has resulted in a more permanent slowdown. 

From a macroeconomic perspective, shocks do often look temporary. The unemployment rate eventually fell after the 2008 financial crisis. Gross Domestic Product (GDP) rebounded after the 2020 lockdowns. The CPI surge in 2022 slowed as supply chains recovered. From that vantage point, the economy appears to move past each disruption in turn, reinforcing the idea that these are temporary events. 

But this “recovery” story breaks down at the household level much more than policy leaders take into account. In 2021, households reported surviving the initial COVID slowdown by postponing their progress towards financial goals: either by drawing on savings set aside for something else, by taking on additional debt or putting off bills, or making plans to delay retirement. But by 2023, when the slowdown was replaced by inflation, consumers once again leaned on the savings to cover the rising costs of groceries—with nearly one in five relying on funds they had not intended to use for everyday purchases. 

Aggregate indicators do not show how much financial well-being households lost during those periods, how long it will take them to rebuild, or whether they ever will. This is a critical blind spot: the metrics policymakers rely on were never designed to measure the compounding, non-reversible nature of household-level shocks.  

Research from my colleagues at the Ludwig Institute for Shared Economic Prosperity (LISEP) and others shows just how large this gap has become. When inflation rose in 2021, much of the debate framed price increases as a temporary concern overshadowed by the risk of recession. But for many, the pressure had been building for years. Essential expenses had outpaced median wages over the past two decades. For a family of four, between 2001 and 2023: 

  • Rent: 40th percentile rents rose 125%. 
  • Healthcare: Annual health-insurance premiums borne by middle-income workers more than tripled. 
  • Childcare: The average price of center-based childcare doubled. 
  • Wages: Median wages for typical workers rose by only 92% in nominal terms, resulting in a 4% decline in purchasing power for families whose budgets are dominated by necessities. 

These aren’t short-term fluctuations. They are structural and cumulative increases in the cost of essentials, compounded by wage growth that lagged behind. That combination steadily eroded families’ room to maneuver. So, when inflation in groceries and consumer goods spiked in 2021—even for a relatively brief period—low- and middle-income Americans had precious little slack left to absorb it. 

This is why focusing on headline inflation misses the larger, persistent threat. Rising unavoidable expenses have been pushing up the household cost structure for decades. CPI understates the rise in many essentials, and labor-market metrics often overstate the prevalence of living-wage jobs. Add in higher barriers to homeownership and education, and the financial path forward becomes even steeper. Consumer behavior reflects this reality. New tariffs introduced in 2025 were described as temporary “trade adjustments,” yet analysis from the Budget Lab at Yale University estimates they will raise consumer prices by roughly 1.7% and cost the average household $2,300 this year alone. Even if those increases eventually unwind, the impact will fall on households that have already been squeezed for decades, and many households are no longer assuming prices will fall back—they’ve been burned too often. 

In a recent survey, 44% believe tariffs have already increased the price of goods and services, and a quarter reported switching to generic or private-label goods in response. These are not the behaviors of households expecting a quick return to pre-shock conditions. 

Against this backdrop, new shocks—whether from AI-driven disruptions, federal layoffs, or additional trade-policy changes—may well land on households that are already stretched thin. Even well-intentioned policies can have unintended consequences if they are not evaluated through the lens of a household balance sheet. Focusing only on short-term affordability or only on long-term reform which may never come misses the point; both matter, because families must make both short- and long-run decisions at the same time. 

After more than two decades of declining well-being for most middle- and low-income households, it is clear that structural reforms are needed to bring costs back in line with wages. Short-term fixes alone are unlikely to address the root causes of affordability and, if misguided, could even prove counterproductive. Effective leaders should recognize that working-class households need both immediate breathing room and policies that make long-term stability possible. 

Ultimately, policy must be judged not only by aggregate performance of the economy as a whole or political resonance but by its ability to strengthen household financial resilience of all income groups—helping families make progress in good times and avoid lasting setbacks in bad. Until our measurement tools capture these realities directly, policymakers will continue to rely on short-termism, intuition, and ideological prejudices rather than evidence. 

And while intuition and such prejudices may shape elections, and too often do, effective policy and the country’s well-being require something more precise: an economic framework that recognizes that very few shocks are ever truly “one-time” for the households who have to bear them. 

The opinions expressed in Fortune.com commentary pieces are solely the views of their authors and do not necessarily reflect the opinions and beliefs of Fortune.



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Trump vows to protect Venezuela and tells Cuba to ‘make a deal, BEFORE IT IS TOO LATE’

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Cuba, a major beneficiary of Venezuelan oil, has now been cut off from those shipments as U.S. forces continue to seize tankers in an effort to control the production, refining and global distribution of the country’s oil products.

Trump said on social media that Cuba long lived off Venezuelan oil and money and had offered security in return, “BUT NOT ANYMORE!”

“THERE WILL BE NO MORE OIL OR MONEY GOING TO CUBA – ZERO!” Trump said in the post as he spent the weekend at his home in southern Florida. “I strongly suggest they make a deal, BEFORE IT IS TOO LATE.” He did not explain what kind of deal.

The Cuban government said 32 of its military personnel were killed during the American operation last weekend that captured Maduro. The personnel from Cuba’s two main security agencies were in Caracas, the Venezuelan capital, as part of an agreement between Cuba and Venezuela.

“Venezuela doesn’t need protection anymore from the thugs and extortionists who held them hostage for so many years,” Trump said Sunday. “Venezuela now has the United States of America, the most powerful military in the World (by far!), to protect them, and protect them we will.”

Trump also responded to another account’s social media post predicting that his secretary of state, Marco Rubio, will be president of Cuba: “Sounds good to me!” Trump said.

Trump and top administration officials have taken an increasingly aggressive tone toward Cuba, which had been kept economically afloat by Venezuela. Long before Maduro’s capture, severe blackouts were sidelining life in Cuba, where people endured long lines at gas stations and supermarkets amid the island’s worst economic crisis in decades.

Trump has said previously that the Cuban economy, battered by years of a U.S. embargo, would slide further with the ouster of Maduro.

“It’s going down,” Trump said of Cuba. “It’s going down for the count.”



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Walmart teams with Alphabet for AI-assisted shopping on Gemini

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Walmart Inc. is partnering with Alphabet Inc. to offer AI-enhanced shopping on Google’s Gemini platform — part of the retailer’s race to apply the technology across its operations. 

Customers will be able to purchase items on Gemini’s browser or mobile app in the coming months, David Guggina, chief e-commerce officer of Walmart US, said in an interview. The selection will include apparel, consumables, entertainment and food products that are currently available at Walmart and Sam’s Club, he said. Customers can build a basket and purchase the items directly on Gemini, with Walmart handling orders. 

“We are moving past the era of the search bar,” Guggina said. “We aren’t just meeting people where they shop, we’re anticipating how they live.”  

Customers will be able to ask Gemini for tips and suggestions — such as which running shoes are the most recommended. Gemini will respond with items, including those sold at Walmart and Sam’s Club if relevant, which they can purchase directly.

Queries that aren’t tied to shopping could also include item recommendations. Gemini will assess people’s purchasing intent — for example an inquiry about removing a wine stain out of a rug could lead to links for related products sold at Walmart.

Fresh, frozen and marketplace items won’t be included in the initial offering, although the assortment will expand with time. 

AI is making inroads into consumers’ shopping habits, with people increasingly using the technology to research items or compare deals. Brands and retailers are creating new partnerships in order to capitalize — Walmart is also working with OpenAI

That deal, which lets shoppers buy items through ChatGPT, is in “very early days,” Guggina said. He added the retailer is aiming to make shopping experiences simpler, more personalized and anticipatory through AI.  

Other retailers are forging their own partnerships. Target Corp. is working with OpenAI to enhance shopping and help employees, with a goal of “weaving AI throughout the business.” 

The Bentonville, Arkansas-based company gained market share last year and has benefited from its scale as consumers hunt for deals. It’s pushing to incorporate AI into everything from supply-chain management to the shopping experience. 



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