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Delta, United passengers allege airlines sold millions of window seats withouts windows

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Delta Air Lines and United Airlines were sued this week by passengers claiming they paid extra to sit in “window” seats, but were instead assigned to sit next to a windowless wall.

According to the proposed class action lawsuits filed Tuesday in San Francisco federal court and Brooklyn, New York federal court, the two airlines breached their contracts by misleading customers, charging them for window seats but placing them in the gaps between the windows without effectively disclosing the seat placement to the passengers. 

“United specifically represented to the Plaintiffs and class members that the particular seats they chose had a ‘window,’ even though United knew full well they did not,” one complaint said. “Nevertheless, United solicited, accepted, and retained cash, points, or other airline benefits that consumers specifically paid to sit next to a window.”

A separate complaint uses similar language to describe customers’ alleged experience with Delta. The lawsuits said that beyond being an amenity passengers paid more for, window seats can help alleviate motion sickness or soothe cranky children, among other benefits.

Of United’s more than 1,000 aircraft, many are Boeing 737-series and Airbus A321-series planes that contain at least one windowless seat—usually 10A, 11A, or 12A—according to the lawsuits. Delta’s smaller fleet has a similar composition of aircraft with these windowless configurations, usually the result of the patterns of internal air conditioning duction or electrical conduits. The lawsuits said each airline sold more than one million windowless seats over the last four years.

United declined Fortune’s request for comment. Delta did not respond to a request for comment.

Grievances toward seat fees

Seat fees—such as having to pay more to sit by a window seat or exit row—among other baggage and flight change fees, are a strategy used by airlines to increase revenue while keeping the base price for flights lower. American, Delta, United, Frontier, and Spirit airlines made $12.4 billion in seat fee revenue between 2018 and 2023, according to a November 2024 report from the U.S. Senate Permanent Subcommittee on Investigations. Delta got 0.3% of its revenue from the fees in 2023; seat fees similarly made up 2.6% of United’s revenue the same year. The investigation was part of a Biden-era push to increase airline transparency of hidden fees.

According to the lawsuits, United can charge $50 for window seat assignment on domestic flights and $100 for some international flights, while Delta passengers must pay up to $40 to reach a higher ticket tier, at which point they would need to pay more than $30 to pick their window seat. These upcharges for features airlines can allegedly not deliver on are part of the larger problem of airlines heaping invisible fees onto passengers, according to Carter Greenbaum, one of the lawyers who filed the two lawsuits

“Consumers are rightfully angry that they continue to be charged for fees and for services that were once free and included and that companies are not up front with how much products cost,” Greenbaum told Fortune. “Consumers are tired of junk fees, and that’s a bipartisan issue.”

Delta has seen the double-edged sword of offering too many amenities to upper-middle-class customers, navigating annoyance from patrons about overcrowded lounges that were freshly updated with fine dining and valet services at the beginning of the year. Legislators have also scrutinized Delta’s move to individually price tickets using AI, warning it could lead to “predatory pricing.” The airline said the pricing would be “publicly filed and based solely on trip-related factors.” 

Pushes to increase transparency

While passengers can use sites like SeatGuru to view aircraft seat maps and assess whether their seat will actually be next to a window, Greenbaum said the onus should still be on the airline to be transparent with customers about the reality of their seat conditions.

“A company cannot misrepresent the nature of the products it sells and then rely on third party reviews to say a customer should have known that it was lying,” Greenbaum said. “If third parties are able to effectively crowdsource this information, there’s really no excuse for United and Delta to not be transparent about the nature of the premium upgrade that they’re selling to customers.”

Airlines have previously gotten in trouble for allegedly promising customers services they could not deliver on. In 2018, U.S. Airways paid a $9.85 million settlement to resolve a class action lawsuit alleging the airline did not immediately refund a checked baggage service fee after passenger luggage was lost, damaged, or delayed. The current cases against Delta and United are even more “extreme” than the 2018 lawsuit, Greenbaum said. In each of the lawsuits he filed, there are 100 people in each class with an aggregated $10 million in claims.

“In this case,” he said, “they have quite literally sold customers a window seat without a window.”

Introducing the 2025 Fortune Global 500, the definitive ranking of the biggest companies in the world. Explore this year’s list.



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CEO gives job candidates live feedback in interviews—and if they ‘get offended’ they’re not a fit

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For most candidates, feedback on how their interview went arrives days after an interview—if it arrives at all. But one CEO has decided that waiting is a waste of time. Instead, he’s started delivering his critiques to candidates on the spot (sometimes in front of a full panel) as part of the interview test. 

“Started to give candidates direct feedback during the interview process,” Gagan Biyani (who goes by @gaganbiyani) revealed in a recent X post. “Often in public during our panel interviews or live at the end of my 1:1 with them.”

The CEO of Maven, an education platform, and cofounder of another e-learning provider, Udemy, said it’s the “most telling part” of the interview—and often a deciding factor in whether they get offered the job or not. 

“If this is their nightmare, [the] candidate freezes up or even gets offended,” Biyani added it highlights straight away that they are “not a fit” for the company. “If this is exciting, they are more likely to join.”

The California-based chief revealed that he typically reserves the test for applicants that he wants to move forward with. But sometimes, Biyani admitted he’ll even throw the feedback test to candidates he liked who aren’t the perfect fit for the role.

And there’s no right or wrong answer per se—he’s even happy for candidates to scrap what they said moments earlier and pivot based on the critique: “No matter what, we expect the candidate to take the feedback in real-time and change their answers from then on out.” 

Mixed reactions to the interview tactic: ‘If your company doesn’t care about psychological safety, run this test’

The interview tactic has drawn a mixed response. Some commented that they “love it” and that it’s a great way to gauge a candidate’s ability to receive criticism and whether that can thrive under transparent communications. Many others were not so sure. 

“Publicly critiquing someone in a high-stakes, power-imbalance situation like this isn’t a test of ‘coachability.’ It’s a test of who is willing to suppress their nervous system response to humiliation, stress, and social threat in exchange for a job,” the most-liked response read. “Freezing, discomfort, or offense in that context isn’t fragility, it’s biology…. And filtering people out based on how well they override that isn’t selecting for resilience or a growth mindset. It’s selecting for compliance under pressure.”

Others highlighted that a candidate’s reaction in a high-stakes interview setting could be very different from day-to-day in the role, that some need time to sleep on feedback before responding, that it’s a “dehumanising” approach that would raise HR’s eyebrows, and ultimately could result in losing talent.

Career coach Kyle Elliott, EdD, echoed that “in 10 years of coaching more than 1,000 clients, no one has ever reported facing this type of situation.”

While feedback is perfectly normal, he said that the fact that it’s one-sided, based on a single interview without any prior rapport, with a job offer hinging on the response makes it problematic—and is unlikely to actually help test a candidate’s ability to do the job they’ve applied for. “This just reads like an insensitive science experiment.”

“If your company doesn’t care about psychological safety, likes to put people on the spot, and triggers trauma responses, I suppose you could run this test, Elliott added. “Otherwise, your interview process should mirror the candidate’s day-to-day work environment to get the best talent possible.”

How to handle live feedback in an interview

Live feedback is uncommon, but as Lewis Maleh, CEO of the global executive recruitment agency Bentley Lewis, warned, it is growing in popularity.

“We are seeing more companies experiment with stress testing candidates in various ways to assess how they perform under pressure,” he told Fortune. “I’ve heard of some tech CEOs and startup founders doing similar things, particularly in high-pressure roles where quick thinking and resilience are critical. But it’s definitely not mainstream practice.”

Maleh sees the logic. “If you’re hiring for a role where receiving feedback, adapting quickly, and performing under pressure are essential, testing those skills in real time makes sense,” he said. But “it absolutely can be cruel depending on how it’s executed.” Public critiques can intimidate even brilliant candidates, potentially ruling out top talent who simply don’t thrive in that scenario.

Either way, with tech companies often setting the pace for unconventional hiring and retention practices, similar tests could become more common across other sectors.

Maleh’s advice to candidates? Practice receiving feedback in real time. 

“Ask friends or mentors to critique your work or ideas on the spot and practice responding thoughtfully rather than defensively,” he added. “You can also use your favourite LLM chat (ChatGPT, Gemini, Grok) and ask it to “act as a very harsh interviewer” to give you practice.” 

“Focus on staying calm, asking clarifying questions, and showing you can incorporate feedback quickly.”

But don’t forget that interviews are a two-way street: “Remember that if a company’s interview process feels excessively harsh or performative, that might tell you something about their culture too.”



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A divided Fed meets today as Wall Street watches for 4 key words from Powell: ‘in a good place’

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The chances of the Fed delivering another interest rate cut tomorrow are 90%, according to bets tracked by the CME FedWatch Fed funds futures index. But Wall Street has already priced that in. The S&P 500 ticked down 0.35% yesterday but remained near its all-time high and futures were flat this morning. In fact, traders have already moved on from the decision itself, which they regard as a done deal, even though the Federal Open Markets Committee is sharply divided over whether a cut should actually take place.

Instead, they will be looking closely for any change in wording or tone in U.S. Federal Reserve Chairman Jerome Powell’s official statement after today’s meeting and tomorrow’s new rate announcement, and in his remarks to the press when he takes questions. 

Jefferies analysts Thomas Simons and Michael Bacolas will be watching for whether Powell says four words in particular: “In a good place.” If he says that phrase, it perhaps implies that he is not leaning toward a further rate cut in January. If he does not use that phrase, he may be open to more cuts after this month.

“The most important aspect of the Fed’s communication on Wednesday is going to be whether Powell characterizes policy as ‘in a good place’, as he did for the first several months of 2025 when the Fed was on hold, or if he repeats his description of policy being ‘modestly restrictive’ or ‘somewhat above neutral’. In the case of the latter, the door will remain open to further cuts in early 2026,” they told clients in a note seen by Fortune. “We do not expect that he will say policy rates are ‘in a good place’, but that will be the phrase to watch out for.” 

The context, of course, is that Powell is famously guided by the data. No matter what he says tomorrow, his decision in January will be based on incoming macroeconomic information between then and now.

And it’s not just Powell’s decision. He presides over an FOMC that is almost evenly divided against itself. Roughly half its members are wary of creating further new rounds of cheaper money that may be inflating a bubble in the stock market. The other half sees an economy on the verge of faltering, with rising unemployment, that needs easier money to avoid recession.

At the last Fed meeting, “there was a sharp division beneath the surface” of the FOMC, according to Macquarie’s David Doyle and Chinara Azizova. “Eight of 19 participants saw the policy rate in the 3.5 to 3.75% range [below where it is now at 3.75%]. This division is likely to remain apparent in the December update.”

“Given the likelihood for dissents, the growing differences in forward-looking policy projections are likely to be addressed. The chair is likely to emphasize that this is to be expected when the dual mandate is in tension due to rising unemployment and still elevated inflation,” they said.

Unemployment is trending upward, as shown in this chart from Macquarie:

At Goldman Sachs, chief U.S. economist David Mericle is also looking for signs of dissent. “There will most likely be two hawkish dissents in the statement, and we expect five participants to register soft dissents,” he told clients. “But we are not sure that all of this would add up to meaningful new information for the market.” 

Those dissents will hinge on how Fed members feel about the employment market, which seems to be weakening by the day. 

“It is not realistic to expect the FOMC to box itself in too much by signaling a very strong bias toward a pause in January because if the labor market is still actively softening at that point, a cut might be appropriate. In fact, participants will be even more uncertain than usual about what will be appropriate at the next meeting because we are now two employment reports behind schedule,” Mericle told clients.

Goldman estimates that U.S. job growth is below the “breakeven” rate vs job cuts:

Those missing employment reports—cancelled by the U.S. government shutdown—will leave the Fed more dependent than usual on anecdotal or imperfect private employment data. The Fed’s “beige book,” a periodic summary of quotes from American businesses, shows that employers are increasingly not creating new jobs. 

“Last week’s Beige Book suggested that labor demand is weakening via less hiring rather than layoffs – a fragile equilibrium in the labor market that will keep the Fed in a risk management mindset,” Oxford Economics analyst Michael Pearce.

Private employer data is equally gloomy, according to Bill Adams, chief economist for Comerica Bank in Dallas. ADP, Revelio Labs, and Challenger, Gray, & Christmas—three companies that compile private market jobs data—all saw payrolls falling in the last few months, he told Fortune. “Challenger, Gray, & Christmas reported employers announced plans for 71,000 job cuts in November, up 24% from the same month last year. They cited restructuring, market and economic conditions, and artificial intelligence as key reasons for layoff announcements,” he said. 

If the labor market continues to deteriorate, then it becomes less likely that Powell will say interest rates are “in a good place” and more likely that the Fed will deliver future cuts in 2026.

Here’s a snapshot of the markets ahead of the opening bell in New York this morning:

  • S&P 500 futures were flat this morning. The last session closed down 0.35%. 
  • STOXX Europe 600 were flat in early trading. 
  • The U.K.’s FTSE 100 was flat in early trading. 
  • Japan’s Nikkei 225 was up 0.14%. 
  • China’s CSI 300 was down 0.51%.
  • The South Korea KOSPI was down 0.27%.
  • India’s NIFTY 50 was down 0.47%. 
  • Bitcoin slid to $90K.



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Key questions to stay grounded in the AI frenzy

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Pop quiz: How do you know if you’re witnessing a real wave of technology transformation, and not just a tech flash in the pan? 

Answer: Look at the stack. In a true technology wave, the whole stack changes, not just one layer, says Kindred Ventures’ Steve Jang. And if you look at AI, he says, that’s exactly what’s going on: “Right now you’re seeing it all the way from chips all the way up through the application layer.”

Jang, Kindred’s founder and managing partner, was speaking at Fortune’s Brainstorm AI conference in San Francisco on Monday, on a panel to discuss how VCs are thinking about these bubbly times in the AI market. His point is that the angst over the AI bubble is kind of besides the point. What really matters is whether the underlying tech transformation is real or not. 

Sapphire Ventures partner Cathy Gao, who was also on the panel, said that valuations for some companies have clearly climbed far beyond any sort of fundamentals. But she also noted that the growth curves of certain companies right now “far outstrip the growth curves of companies we’ve ever seen before.”

To help sift through the hype in this environment and find the startups with real staying power, Gao said she uses a three-question test.

First, is the startup’s product a “feature” or a “workflow?” The stand-outs, she says, are “companies that are able to actually embed and fully overtake an existing workflow, while building significant switching costs.”

Second, is distribution built-in? People don’t want to learn how to use another tool, says Gao. The key qualities here are whether the tool is “integrated in usability and in all the other solutions that it needs to be in order for the workflow to be fully functional?”

And finally, does the company get stronger over time? This is called “compounding durability,” says Gao. “With every new user, does the solution get better, does it get cheaper, does it get faster?”

We’ll have more questions, and answers, at Brainstorm AI today. Watch the livestream here.

See you tomorrow,

Alexei Oreskovic
X:
@lexnfx
Email:alexei.oreskovic@fortune.com
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Venture Deals

UnconventionalAI, a San Francisco-based developer of chips and computer systems designed for AI, raised $475 million in seed funding. AndreessenHorowitz and Lightspeed led the round and were joined by Sequoia, LuxCapital, DCVC, FutureVentures, JeffBezos, and others.

Airwallex, a San Francisco and Singapore-based payments and banking platform for businesses, raised $330 million in Series G funding. Addition led the round and was joined by T. Rowe Price, Activant, Lingotto, and RobinhoodVentures.

BlueCurrent, a Hayward, Calif.-based developer of silicon solid-state batteries, raised $80 million in a Series D extension from Amazon, KochDisruptiveTechnologies, PiedmontCapital, RusheenCapitalPartners, and Allen& Company.

Crown, a São Paulo, Brazil-based stablecoin issuer, raised $13.5 million in Series A funding. Paradigm led the round.

ResembleAI, a Mountain View, Calif.-based security platform for enterprise AI, raised $13 million in funding from SonyInnovationFund, BerkeleyFrontierFund, ComcastVentures, CraftVentures, and others.

Scowtt, a Seattle Wash.-based AI-powered advertising optimization platform, raised $12 million in Series A funding. InspiredCapital led the round and was joined by LiveRampVentures, Angeles Investors, and AngelesVentures.

Equixly, a Verona, Italy-based agentic AI platform designed for API security testing, raised €10 million ($11.6 million) in Series A funding. 33NVentures led the round and was joined by existing investors.

Private Equity

ContextLogic agreed to acquire US Salt Parent Holdings, a Watkins Glen, N.Y.-based producer of evaporated salt products, from private equity funds managed by EmeraldLakeCapitalManagement for $907.5 million. 

Exits

BerkshirePartners agreed to acquire UnitedFlowTechnologies, an Irving, Texas-based provider of process and equipment solutions for water and wastewater systems, from H.I.G.Capital. Financial terms were not disclosed.



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