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Chanel’s CEO went to Microsoft HQ and asked ChatGPT to show her a picture of her company’s leadership. They were all men in suits

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Chanel’s second female global CEO Leena Nair, who has worked to increase gender diversity in the workplace, recently learned that OpenAI’s ChatGPT had a much different idea about the demographic makeup of the legacy luxury brand.

Nair and her team visited Microsoft’s Seattle headquarters and spent time experimenting with ChatGPT, Nair said in a Stanford Graduate School of Business “View from the Top” interview last October. 

“We’re like, ‘Show us a picture of a senior leadership team from Chanel visiting Microsoft’—it is all men in suits,” she said.

Nair’s Silicon Valley trip also included a visit to Google and other tech firms—part of Chanel’s push into AI investment, including Lipscanner, an AI-powered app allowing users to virtually try on lipstick, which it introduced in 2021. But she said the image ChatGPT created to depict her team failed to account for Chanel’s employee makeup of 76% women—including the company’s own chief executive. She added that 96% of the brand’s clientele is also women.

“It was a 100% male team, not even in fashionable clothes,” she said. “Like, come on. This is what you’ve got to offer?”

An OpenAI spokesperson told Fortune bias continues to be a significant issue in artificial intelligence the industry is addressing. “We are continuously iterating on our models to reduce bias and mitigate harmful outputs,” the spokesperson said in a statement.

Fortune asked ChatGPT to generate an image with Nair’s same prompt, and it created an image of five women and three men, all appearing to be white. Chanel did not immediately respond to Fortune’s request for comment. Microsoft declined comment.

Gender biases in AI—and luxury

ChatGPT has a history of slighting the movement of women in leadership roles. A 2023 study from UCLA showed when ChatGPT and Alpaca, a large-language model (LLM) built by Stanford University, were both asked to write recommendation letters for male and female candidates, they used words like “expert” and “integrity” to describe men, and “beauty” and “delight” to describe the women. LLMs have also previously been more likely to assume historically male-dominated occupations like doctors are for men, and will automatically latch “he” and “him” pronouns to those occupations.

More recently, a 2024 University of California, Berkeley-led study found ChatGPT exhibited linguistic biases, responding more frequently with stereotyping, demeaning content, or lack of comprehension when users prompted GPT-3.5 Turbo and GPT-4 using “nonstandard” variations of English that used dialects such as Indian, Irish, and Jamaican.

Nair said integrating AI into her company is nonnegotiable, but plans to introduce measures to address biases and hallucinations that continue to plague the technology.

“AI is everywhere, yes, and it’s going to be transformative in our world, so luxury has to engage with it. Chanel has to engage with it,” Nair said. 

“It’s so important that we keep the ethics and integrity of what we’re doing,” she added. “I constantly talk to my friends in tech, all the CEOs, saying, ‘Come on, guys, you gotta make sure that you’re integrating a humanistic way of thinking in AI.’”

In April, California Institute of the Arts and Chanel’s Culture Fund announced the construction of a first-of-its-kind arts center to provide students and faculty with artificial intelligence, machine learning, and digital imaging resources, slated to begin construction this fall.

The careful AI-vetting process aligns with Nair’s previous work to address gender disparities in her own workplace. Since her tenure at Chanel began in 2021—after working 30 years at Unilever, where she rose to the rank of chief human resources officer—Nair has increased the company’s percentage of female managers from 38% to more than 60%.

Nair’s role as global CEO disrupts a long line of male executives that have helmed the company. Beyond Maureen Chiquet, who served as Chanel’s first female global CEO from 2007 to 2016, no other woman besides Nair has had the title of chief executive in the brand’s 114-year history. Nair is also the company’s first Indian CEO. As the head of a company that frequently invokes the radical fashion ideology of its female founder and designer, Gabrielle Chanel, Nair isn’t shy in her desire to continue to deviate from Chanel’s long line of male executives.

“I’ve been the first at every job I’ve done,” she told The Wall Street Journal in 2023. “The first woman, the first brown person, the first Asian, the first Indian—but I don’t want to be the last.”

More on AI and hiring practices:

 A version of this story originally published on Fortune.com on Oct. 30, 2024.

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Why the timing was right for Salesforce’s $8 billion acquisition of Informatica — and for the opportunities ahead

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The must-haves for building a market-leading business include vision, talent, culture, product innovation and customer focus. But what’s the secret to success with a merger or acquisition? 

I was asked about this in the wake of Salesforce’s recently completed $8 billion acquisition of Informatica. In part, I believe that people are paying attention because deal-making is up in 2025. M&A volume reached $2.2 trillion in the first half of the year, a 27% increase compared to a year ago, according to JP Morgan. Notably, 72% of that volume involved deals greater than $1 billion. 

There will be thousands of mergers and acquisitions in the United States this year across industries and involving companies of all sizes. It’s not unusual for startups to position themselves to be snapped up. But Informatica, founded in 1993, didn’t fit that mold. We have been building, delivering, supporting and partnering for many years. Much of the value we bring to Salesforce and its customers is our long-earned experience and expertise in enterprise data management. 

Although, in other respects, a “legacy” software company like ours — founded well before cloud computing was mainstream — and early-stage startups aren’t so different. We all must move fast and differentiate. And established vendors and growth-oriented startups have a few things in common when it comes to M&A, as well. 

First and foremost is a need to ensure that the strategies of the two companies involved are in alignment. That seems obvious, but it’s easier said than done. Are their tech stacks based on open protocols and standards? Are they cloud-native by design? And, now more than ever, are they both AI-powered and AI-enabling? All of these came together in the case of Salesforce and Informatica, including our shared belief in agentic AI as the next major breakthrough in business technology.

Don’t take your foot off the gas

In the days after the acquisition was completed, I was asked during a media interview if good luck was a factor in bringing together these two tech industry stalwarts. Replace good luck with good timing, and the answer is a resounding, “Yes!”

As more businesses pursue the productivity and other benefits of agentic AI, they require high-quality data to be successful. These are two areas where Salesforce and Informatica excel, respectively. And the agentic AI opportunity — estimated to grow to $155 billion by 2030 — is here and now. So the timing of the acquisition was perfect. 

Tremendous effort goes into keeping an organization on track, leading up to an acquisition and then seeing it through to a smooth and successful completion. In the few months between the announcement of Salesforce’s intent to acquire Informatica and the close, we announced new partnerships and customer engagements and a fall product release that included autonomous AI agents, MCP servers and more. 

In other words, there’s no easing into the new future. We must maintain the pace of business because the competitive environment and our customers require it. That’s true whether you’re a small, venture-funded organization or, like us, an established firm with thousands of employees and customers. Going forward we plan to keep doing what we do best: help organizations connect, manage and unify their AI data. 

Out with the old, in with the new

It’s wrong to think of an acquisition as an end game. It’s a new chapter. 

Business leaders and employees in many organizations have demonstrated time and again that they are quite good at adapting to an ever-changing competitive landscape. A few years ago, we undertook a company-wide shift from on-premises software to cloud-first. There was short-term disruption but long-term advantage. It’s important to develop an organizational mindset that thrives on change and transformation, so when the time comes, you’re ready for these big steps. 

So, even as we take pride in all that we accomplished to get to this point, we now begin to take on a fresh identity as part of a larger whole. It’s an opportunity to engage new colleagues and flourish professionally. And importantly, customers will be the beneficiaries of these new collaborations and synergies. On the day Informatica was welcomed into the Salesforce family and ecosystem, I shared my feeling that “the best is yet to come.” That’s my North Star and one I recommend to every business leader forging ahead into an M&A evolution — because the truest measure of success ultimately will be what we accomplish next.

The opinions expressed in Fortune.com commentary pieces are solely the views of their authors and do not necessarily reflect the opinions and beliefs of Fortune.



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The ‘Great Housing Reset’ is coming: Income growth will outpace home-price growth in 2026

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Homebuyers may experience a reprieve in 2026 as price normalization and an increase in home sales over the next year will take some pressure off the market—but don’t expect homebuying to be affordable in the short run for Gen Z and young families.

The “Great Housing Reset” will start next year, with income growth outpacing home-price growth for a prolonged period for the first time since the Great Recession era, according to a Redfin report released this week. 

The residential real estate brokerage sees mortgage rates in the low-6% range, down from down from the 2025 average of 6.6%; a median home sales price increase of just 1%, down from 2% this year; and monthly housing payments growth that will lag behind wage growth, which will remain steady at 4%.

These trends toward increased affordability will likely bring back some house hunters to the market, but many Gen Zers and young families will opt for nontraditional living situations, according to the report. 

More adult children will be living with their parents, as households continue to shift further away from a nuclear family structure, Redfin predicted.

“Picture a garage that’s converted into a second primary suite for adult children moving back in with their parents,” the report’s authors wrote. “Redfin agents in places like Los Angeles and Nashville say more homeowners are planning to tailor their homes to share with extended family.”

Gen Z and millennial homeownership rates plateaued last year, with no improvement expected. Just over one-quarter of Gen Zers owned their home in 2024, while the rate for millennial owners was 54.9% in the same year.

Meanwhile, about 6% of Americans who struggled to afford housing as of mid-2025 moved back in with their parents, while another 6% moved in with roommates. Both trends are expected to increase in 2026, according to the report.

Obstacles to home affordability 

Despite factors that could increase affordability for prospective homebuyers, C. Scott Schwefel, a real estate attorney at Shipman, Shaiken & Schwefel, LLC, told Fortune that income growth and home-price growth are just a few keys to sustainable homeownership. 

An improved income-to-price ratio is welcome, but unless tax bills stabilize, many households may not experience a net relief, Schwefel said.

“Prospective buyers need to recognize that affordability is not just price versus income…it’s price, mortgage rate and the annual bill for living in a place—and that bill includes property taxes,” he added.

In November, voters—especially young ones—showed lowering housing costs is their priority, the report said. But they also face high sale prices and mortgage rates, inflated insurance premiums, and potential utility costs hikes due to a data center construction boom that’s driving up energy bills. The report’s authors expect there to be a bipartisan push to help remedy the housing affordability crisis.

Still, an affordable housing market for first-time home buyers and young families still may be far away.

“The U.S. housing market should be considered moving from frozen to thawing,” Sergio Altomare, CEO of Hearthfire Holdings, a real estate private equity and development company, told Fortune

“Prices aren’t surging, but they’re no longer falling,” he added. “We are beginning to unlock some activity that’s been trapped for a couple of years.”



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Nvidia’s CEO says AI adoption will be gradual, but we still may all end up making robot clothing

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Nvidia CEO Jensen Huang doesn’t foresee a sudden spike of AI-related layoffs, but that doesn’t mean the technology won’t drastically change the job market—or even create new roles like robot tailors.

The jobs that will be the most resistant to AI’s creeping effect will be those that consist of more than just routine tasks, Huang said during an interview with podcast host Joe Rogan this week. 

“If your job is just to chop vegetables, Cuisinart’s gonna replace you,” Huang said.

On the other hand, some jobs, such as radiologists, may be safe because their role isn’t just about taking scans, but rather interpreting those images to diagnose people.

“The image studying is simply a task in service of diagnosing the disease,” he said.

Huang allowed that some jobs will indeed go away, although he stopped short of using the drastic language from others like Geoffrey Hinton a.k.a. “the Godfather of AI” and Anthropic CEO Dario Amodei, both of whom have previously predicted massive unemployment thanks to the improvement of AI tools.

Yet, the potential, AI-dominated job market Huang imagines may also add some new jobs, he theorized. This includes the possibility that there will be a newfound demand for technicians to help build and maintain future AI assistants, Huang said, but also other industries that are harder to imagine.

“You’re gonna have robot apparel, so a whole industry of—isn’t that right? Because I want my robot to look different than your robot,” Huang said. “So you’re gonna have a whole apparel industry for robots.”

The idea of AI-powered robots dominating jobs once held by humans may sound like science fiction, and yet some of the world’s most important tech companies are already trying to make it a reality. 

Tesla CEO Elon Musk has made the company’s Optimus robot a central tenet of its future business strategy. Just last month, Musk predicted money will no longer exist in the future and work will be optional within the next 10 to 20 years thanks to a fully fledged robotic workforce. 

AI is also advancing so rapidly that it already has the potential to replace millions of jobs. AI can adequately complete work equating to about 12% of U.S. jobs, according to a Massachusetts Institute of Technology (MIT) report from last month. This represents about 151 million workers representing more than $1 trillion in pay, which is on the hook thanks to potential AI disruption, according to the study.

Even Huang’s potentially new job of AI robot clothesmaker may not last. When asked by Rogan whether robots could eventually make apparel for other robots, Huang replied: “Eventually. And then there’ll be something else.”



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