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Carnival Cruise Line CIO’s measured approach to navigating Gen AI

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Carnival Cruise Line has piloted over 100 different generative artificial intelligence projects. And while only six are in full production today, the cruise line operator’s chief information officer is pleased with the company’s measured progress.

“We have limited, for the time being, the number of tools that are available,” says Sean Kenny, who has served as CIO since 2017. “What we wanted to do was not have science experiments everywhere.” 

Kenny says that Carnival Cruise Line established an AI governing body that meets monthly to determine which use cases should get capital funding, track progress during the piloting phase, and sign off on when an application of generative AI is ready for broader adoption.

Carnival Cruise Line’s generative AI adoption strategy is independently operated from the company’s other brands, which includes Holland America and Costa Cruises. Each division has been empowered to individually navigate their technology roadmap.

In his role as CIO, Kenny says part of his job is to bring employees along the adoption journey, promoting training courses offered from AI providers like Microsoft and corporate hackathons. He says one-on-one coaching is more effective than group sessions.

“Nobody wants to look dumb, especially if your boss is sitting at the table with you,” says Kenny, of the hesitancy he’s observed in AI group training sessions. Carnival’s employees can also reach out to a centralized AI team to ask questions if they get stuck while trying to use these relatively new AI tools. 

One generative AI use case that Carnival has deployed is a tool that can help personal vacation planners, the company’s travel agents, answer guest questions. Another application of AI that Kenny is excited about is a tool helping servers make more appropriate recommendations for the perfect red wine to sip with steak. What Carnival hopes to see from the latter is an increase to the company’s net promoter score, a closely watched customer satisfaction metric that cruise lines, restaurants, retailers, and other consumer-focused companies track.

Kenny says he’s tapped the expertise of big tech giants like Google, Microsoft, and IBM for Carnival’s AI journey, but is also keeping a close eye on emerging players, especially in the cybersecurity arena. “We’re trying to be open minded to the startups,” he says. “I think it’s important for business and IT leaders to be open to the new players.”

While cruise line operators are enjoying a surge in popularity after the pandemic badly battered the industry—and Carnival itself reported an all-time high of $25 billion in annual revenue in 2024—investments in AI and other technologies could make travel by ship even more desirable.

Kenny says the technology will be especially powerful when it comes to personalization. A guest that books a Jamaican jerk chicken cooking excursion class may also be interested in a wine tasting on the boat. “In terms of the guest experience, it shows us trying to connect the dots,” says Kenny, who also cautions that Carnival doesn’t want to go overboard and be too pushy.

Kenny is closely monitoring other emerging technologies, including an ongoing test of a robotic tool that can comb through leftover food and remove foreign materials like plastic, glass, and wood. This allows Carnival to crush leftovers and pulverize it into literal fish food that can be dumped into the sea. Previously, this work was exclusively done by human hands.

Kenny is also excited about the prospect of using augmented reality and virtual reality technologies to improve training and to monitor and adjust the settings of the large diesel engines, which are so loud that they make in-person work extremely unpleasant. There aren’t any solutions available on the market that Carnival thinks are ready for adoption, but the company is keeping a close eye on progress from vendors.

What’s further along is the company’s WiFi capabilities. A decade ago, Kenny says most travelers expected that any hotel they’d check into would offer internet access, even if they had to pay extra for it, but that this expectation of connectivity wasn’t always true on a cruise ship. That’s been evolving and Kenny has mostly solved the issue by leveraging SpaceX’s Starlink and other providers to deliver far more steady internet access while at sea.

Better WiFi has allowed Carnival to upsell, giving travelers more access to an app where they can book excursions like snorkeling or visiting a historic cultural site when the boat lingers in a port. Excursions are an extra revenue boost for cruise operators like Carnival and AI-enabled travel recommendations, Kenny says, could make these journeys even more alluring.

“I don’t need my tool to go into the world wide web to pick out data and present it to you,” he says. “We can rely on our own terabytes of data.”

John Kell

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NEWS PACKETS

The AI PC market is rattled by tariffs. Demand for AI PCs in 2024 is expected to be softer than initially projected, as Gartner now says 78 million devices will be shipped this year, a more conservative estimate than the 114 million units the research firm had forecast last year, according to CIO Dive. Tariffs and slower economic growth have reportedly affected the adoption rate of AI PCs, though Gartner says that by 2029, these devices will be the norm among hardware providers including HP and Dell. Gartner says AI PCs will also impact the software landscape, with two in five software vendors investing in AI features that run directly on PCs by the end of 2026, up from merely 2% in 2024.

Anthropic’s new funding round nearly triples AI startup’s valuation. Bloomberg reports that Anthropic has closed on a deal to raise an additional $13 billion from investors, one of the largest ever for an AI company, at a valuation of $183 billion, up from the $61.5 billion valuation if fetched in March. The latest financing was led by investment firm Iconiq Capital, with other participants including Fidelity Management and Research Co., Lightspeed Venture Partners, and Qatar Investment Authority. Bloomberg says the total was higher than initially expected, due to strong investor demand. Anthropic, which was founded in 2021 by former employees of rival OpenAI, said that the latest funding round reflected the company’s “unprecedented velocity and reinforces our position as the leading intelligence platform for enterprises, developers, and power users.”

Nvidia’s monster 2Q comes with some concerns. Fortune reports that Nvidia’s quarterly results were “by far the biggest event of this earnings season,” as the AI chip maker posted second-quarter revenue and profits that bested Wall Street’s sky-high expectations. But some analysts have worried about a disclosure from Nvidia that 44% of revenue from chip sales to data centers is derived from just two customers, presumed to be Microsoft and Meta Platforms. There are also growing fears of more local competition from China where one rival, semiconductor firm Cambricon, reported revenue that surged 4,300% in the first half of the year. Nvidia CEO Jensen Huang touted the $50 billion AI market opportunity in China, but also warned that getting approval to sell the newest GPU chip will take time.

ADOPTION CURVE

AI coding tools proliferate, but over-reliance is a big worry. AI coding assistants like GitHub Copilot, Cursor, and Windsurf continue to see strong adoption among developers, with a recent survey finding that 78% of developers rely on these tools every day and two-thirds reporting that their organization’s use of AI coding will “increase significantly” over the next 12 months. The survey of 300 technology decision makers across North America, Europe, and Asia-Pacific, which was backed by Australian software maker Canva, also found that 95% of technologists were comfortable with candidates using AI during technical interviews.

The study did find some lingering concerns. One in three say over-reliance on AI without developer accountability was their top worry, while one in five were perturbed that junior engineers may see their development stunted. CIOs and CTOs generally have agreed that AI coding tools will dramatically change the workflows for developers to tilt in favor of editing more code rather than writing it. To that end, Canva’s survey found that 93% say AI-generated code is “always or often” reviewed. 

Courtesy of Canva

JOBS RADAR

Hiring:

State Street is seeking a chief data and AI officer, based in Boston. Posted salary range: $300K-$412.5K/year.

AbsenceSoft is seeking a chief technical officer, a remote-based role. Posted salary range: $275K-$390K/year.

Chanel is seeking a head of technology, based in New York City. Posted salary range: $248.6K-$300K/year.

Starburst is seeking a chief information security officer, a remote-based role. Posted salary range: $250K-$300K/year.

Hired:

Lululemon (No. 401 on the Fortune 500) announced the appointment of Ranju Das as chief AI and technology officer, effective September 2, and also disclosed that CIO Julie Averill will depart the apparel maker to pursue other opportunities. Das will report to CEO Calvin McDonald and joins Lululemon after previously serving as CEO and founder of Seattle-based startup Swan AI Studios. He also served as CEO of OptumLabs, the research and development arm of UnitedHealth Group.

Every Friday morning, the weekly Fortune 500 Power Moves column tracks Fortune 500 companies C-suite shiftssee the most recent edition.

Mandarin Oriental Hotel Group appointed Raphael Bick as CIO, joining the luxury hotel operator to oversee technology and AI. Bick joins from McKinsey, where he spent nearly 15 years in leadership roles, including most recently leading the consulting firm’s technology practice in Asia.

Renault Group promoted Philippe Brunet to the role of CTO, overseeing engineering for both the French auto manufacturer and its electric vehicle arm Ampere. Brunet has worked at Renault for his entire career and has held a wide variety of leadership roles, including as SVP of powertrain engineering and as VP of software and tuning powertrain engineering.

ArkeaBio announced the appointment of Zach Serber as CTO, joining the agricultural bioscience company to oversee the company’s scientific efforts to develop a vaccine to reduce methane emissions from cattle. Serber previously served as a founder and chief science officer at biotechnology company Zymergen and was chief operating officer at biotech startup Evozyne.

Fetch has appointed Ori Schnaps as CTO, joining the mobile shopping rewards app to oversee product development and the application of AI to increase personalization. Schnaps most recently served as head of core product engineering at social media site Reddit. Before that, he held leadership roles at Meta and served as a co-founder of Thrive, a personal finance startup that was acquired in 2016.

AI Proteins promoted James Bowman to serve as the biotech company’s first-ever CTO, where he will integrate machine learning, robotics, and large-scale data analysis to create novel protein therapeutics. Bowman previously served as director of protein engineering and initially joined AI Proteins in 2021. Prior to that, he was a postdoctoral fellow at the Institute for Protein Innovation, Boston Children’s Hospital and Harvard Medical School.

Ardent Mills appointed Ryan Kelley as CIO, joining the flour-milling and ingredient company after most recently serving as CIO at oil-and-gas exploration and production company Par Pacific Holdings. Kelley also previously served as a CIO and chief procurement officer at oil refinery operator Motiva Enterprises. He also served as a director of supply chain management at energy company Andeavor.

Amyris announced Sunil Chandran returned to the biotechnology company to serve as CTO following a two-year tenure as chief science officer at plant-based meats producer Impossible Foods. Chandran has spent 17 years at Amyris, rising up the ranks after initially joining as a scientist to eventually becoming head of research and development.



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Nvidia CEO says U.S. data centers take 3 years, but China ‘can build a hospital in a weekend’

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Nvidia CEO Jensen Huang said China has an AI infrastructure advantage over the U.S., namely in construction and energy.

While the U.S. retains an edge on AI chips, he warned China can build large projects at staggering speeds.

“If you want to build a data center here in the United States from breaking ground to standing up a AI supercomputer is probably about three years,” Huang told Center for Strategic and International Studies President John Hamre in late November. “They can build a hospital in a weekend.”

The speed at which China can build infrastructure is just one of his concerns. He also worries about the countries’ comparative energy capacity to support the AI boom.

China has “twice as much energy as we have as a nation, and our economy is larger than theirs. Makes no sense to me,” Huang said.

He added that China’s energy capacity continues to grow “straight up”, while the U.S.’s remains relatively flat.

Still, Huang maintained that Nvidia is “generations ahead” of China on AI chip technology to support the demand for the tech and semiconductor manufacturing process.

But he warned against complacency on this front, adding that “anybody who thinks China can’t manufacture is missing a big idea.”

Yet Huang is hopeful about Nvidia’s future, noting President Donald Trump’s push to reshore manufacturing jobs and spur AI investments.

‘Insatiable AI demand’

Early last month, Huang made headlines by predicting China would win the AI race—a message he amended soon thereafter, saying the country was “nanoseconds behind America” in the race in a statement shared to his company’s X account.

Nvidia is just one of the big tech companies pouring billions of dollars into a data center buildout in the U.S., which experts tell Fortune could amount to over $100 billion in the next year alone.

Raul Martynek, the CEO of DataBank, a company that contracts with tech giants to construct data centers, said the average cost of a data center is $10 million to $15 million per megawatt (MW), and a typical data centers on the smaller side requires 40 MW.

“In the U.S., we think there will be 5 to 7 gigawatts brought online in the coming year to support this seemingly insatiable AI demand,” Martynek said.

This shakes out to $50 billion on the low end, and $105 billion on the high end.



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Trump finally meets Claudia Sheinbaum face to face at the FIFA World Cup draw

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Their long-delayed first face-to-face discussion focused on next year’s World Cup — and included side discussions about trade and tariffs — but immigration was not the top issue. That’s despite Trump’s push to crack down on the U.S.-Mexico border being a centerpiece of his administration, and the driving force in the relations between both countries.

Trump has been in office for more than 10 months, and his having taken so long to see Sheinbaum in-person is striking given that meeting with the leader of the country’s southern neighbor is often a top priority for U.S. presidents.

Trump and Sheinbaum had been set to meet in June on the sidelines of the Group of Seven summit in Canada, but that was scrapped after Trump rushed back to Washington early amid rising tensions between Israel and Iran.

Soccer took center stage — but tariffs still loom large

Trump and Sheinbaum sat talking in the president’s box and also appeared onstage with Canadian Prime Minister Mark Carney at the Kennedy Center for Friday’s 2026 World Cup draw. The U.S., Mexico and Canada are co-hosting the tournament, which begins in June.

A senior White House official, who spoke on the condition of anonymity to discuss private meetings, said Trump, Sheinbaum and Carney met privately after participating in the draw.

Sheinbaum had said before leaving Mexico that she’d talk to Trump about tariffs that his administration has imposed on automobiles, steel and aluminum from Mexico, among other things. She said after appearing at the Kennedy Center that the three leaders “talked about the great opportunity that the 2026 FIFA World Cup represents for the three countries and about the good relationship we have.”

“We agreed to continue working together on trade issues with our teams,” Sheinbaum posted on X.

Mexico is the United States’ largest trading partner. The the U.S.-Mexico-Canada Agreement which Trump forged in his first term as a replacement for 1994’s North American Free Trade Agreement also remains in place. But U.S. Trade Representative Jamieson Greer has begun scrutinizing it ahead of a joint review process set for July.

In the meantime, the U.S. and Mexico’s priorities have been reshaped by the steep drop in the number of people crossing into the U.S. illegally along its southern border, as well as the White House’s — so far largely unrealized — threats to impose large trade tariffs on its neighbor.

Before speaking in-person, Trump and Sheinbaum had repeatedly talked by phone, discussing tariffs and Mexican efforts to help combat the trafficking of fentanyl into the U.S. But despite other world leaders, including Russian President Vladimir Putin and Chinese President Xi Jinping, having already met with Trump this term, the meeting with Sheinbaum hadn’t happened until Friday.

The Trump whisperer?

Waiting so long to meet in person hasn’t seemed to hurt Mexico’s president’s standing with Trump.

The two spoke by phone in November 2024, with the then-U.S. president-elect declaring afterward that they’d agreed “to stop Migration through Mexico” — even as Sheinbaum suggested her country had already been doing enough.

Trump soon after taking office threatened to impose a 25% tariff on goods imported from Mexico in an effort to force that country to better combat fentanyl smuggling, only to later agree to a pause.

The White House subsequently backed off tariff threats against most Mexican goods. Then, in October, Sheinbaum announced that the U.S. had given her country another extension to avoid sweeping 25% tariffs on goods it imports to the U.S. — even as many items covered by the USMCA trade deal remain exempt.

Mexico, though, hasn’t avoided all U.S. tariffs. Sheinbaum’s country continues to try to negotiate its way out of import levies Trump has imposed worth 25% on the automotive sector and 50% on steel and aluminum.

Sheinbaum’s success at mitigating many tariffs, and other successes in the bilateral relationship, has led some to wonder if she has a special gift for getting what she wants from him.

She’s largely pulled it off by affording Trump the respect the U.S. president demands from leaders around the world — but especially a neighboring country — and by deploying occasional humor and pushing back, always respectfully, when necessary.

Sheinbaum also defused another potential point of contention, Trump’s renaming of the Gulf of Mexico to the “Gulf of America,” by proposing dryly that North America should be renamed “América Mexicana,” or “Mexican America.” That’s because a founding document dating from 1814 that preceded Mexico’s constitution referred to it that way.

Still, Mexican officials continue to work furiously to lessen the trade blow from tariffs going into 2026 — levies that could wreck its already low-growth economy, particularly in its all-important automotive sector. Sheinbaum’s government has also sought to defend its citizens living in the U.S. as the Trump administration expands its mass deportation operations.

Sheinbaum’s government also lobbied unsuccessfully against a 1% U.S. tax on remittances, or money transfers that millions of Mexicans send home every year from the United States. It was approved as part of Trump’s tax cut and spending package and takes effect Jan. 1.

Trump’s push for mass deportations

Trump has directed federal officials to prioritize major deportation pushes in Democratic-run cities — an extraordinary move that lays bare the politics of the issues. He’s also deployed the National Guard in an effort to curb crime, which has led to a spike in immigration-related arrests, in places like Los Angeles, Chicago and Washington, as well as Memphis, Tennessee, and Portland, Oregon.

The Trump administration says its priority is targeting “the worst of the worst” criminals, but most of the people detained in operations around the country have not had violent criminal histories.

Such operations often meant targeting Mexican citizens who have lived and worked in the United States for years and may face deportation to a homeland they no longer know well. It also has meant serious threats of declining remittance income, which has fallen for seven consecutive months.

The lower number of illegal U.S.-Mexico border crossings has knocked immigration off its perch as the top agenda item for the U.S.-Mexico bilateral relations for the first time in recent memory.

Mexican officials now say conversations around immigration have shifted toward cajoling countries into taking back their citizens and reintegrating them to keep them from leaving again — a major Trump administration priority around the world.

Cooperation on security

Sheinbaum has blunted some of the Trump administration’s tough talk on fentanyl and drug smuggling cartels by giving her security chief Omar García Harfuch more authority.

Mexico has also extradited dozens of drug cartel figures to the U.S., including Rafael Caro Quintero, long sought in the 1985 killing of a DEA agent. That show of goodwill, and a much more visible effort against the cartels’ fentanyl production, has gotten the Trump administration’s attention.

That’s a significant improvement. Only a few years ago, the DEA struggled to get visas for its people in Mexico, and then-President Andrés Manuel López Obrador accused the U.S. government of fabricating evidence against a former Mexican defense secretary, though he never presented evidence to back up the allegation.

Not everything has gone so smoothly, though. Trump criticized Sheinbaum for rejecting his proposal to send U.S. troops to Mexico to help thwart the illegal drug trade.

Last month, Sheinbaum said there was no way the U.S. military would be able to make strikes in Mexico, after Trump said he was open to the idea. And she has denounced U.S. strikes on boats allegedly carrying drugs in the Caribbean and eastern Pacific.

“The president of Mexico is a lovely woman, but she is so afraid of the cartels that she can’t even think straight,” Trump said earlier this year.

Sheinbaum declined to take the bait — and avoided turning up the political pressure — by sidestepping Trump’s criticism.

___

Associated Press writer Chris Sherman contributed from Mexico City.



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Former Amazon exec warns Netflix-WBD deal will make Hollywood ‘a system that circles a single sun’

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A Netflix-Warner Bros. merger would risk a monopsony where a single buyer wields enormous control over the marketplace, the former head of Amazon Studios warned.

Roy Price, who is now chief executive of the studio International Art Machine, wrote in a New York Times op-ed on Saturday that predictions of doom are nothing new in the film industry, pointing to the advent of TV, home video, streaming, and AI.

“But if Netflix acquires Warner Bros., this long-prophesied death may finally arrive, not in the sense that filmmaking will cease but in the sense that Hollywood will become a system that circles a single sun, materially changing its cultural output,” he added. “All orbits—every deal, every creative decision, every creative career—will increasingly revolve around the gravitational mass and imprimatur of one entity.”

To be sure, Netflix has said Warner Bros. operations will continue, and the studio’s films will still be released in theaters. Meanwhile, Warner’s TV channels will be spun off via a separate company, though HBO will be included in Netflix.

But Price said the danger “is not annihilation but centralization,” with the combined company accounting for an even bigger slice of overall content spending.

A reduction in bidders also means less content will be produced, while a separate development culture, set of tastes, and risk tolerances will be sidelined, he predicted.

“A Netflix merger with Warner Bros. would create a monopsony problem: too few buyers with too much bargaining power,” Price explained. “Writers, directors, actors, showrunners, puppeteers, visual effects artists—all are suppliers. The fewer buyers competing to hire them, the lower their compensation and the narrower their opportunities.”

Such reasoning sank Penguin Random House’s attempt to merge with Simon & Schuster that would’ve created a book publisher with too much leverage over authors, he pointed out.

Of course, the remaining players in Hollywood and content creation are giants in their own right as well. A KPMG survey of spending in 2024 put NBC Universal parent Comcast at the top with $37 billion, followed by Alphabet’s YouTube ($32 billion), Disney ($28 billion), Amazon ($20 billion), Netflix ($17 billion) and Paramount ($15 billion). Comcast and Paramount also made bids for Warner Bros.

Theater owners, producers and other creative workers have also voiced opposition to the deal. In addition to the business impact of a Warner Bros. takeover, other opponents raised even weightier concerns.

Oscar winner Jane Fonda sounded the alarm on a “constitutional crisis” and demanded that the Justice Department not use its regulatory power to “extract political concessions that influence content decisions or chill free speech.”

For its part, the Trump administration views the deal with “heavy skepticism,” sources told CNBC. The merger is expected to face exceptional antitrust scrutiny, and Netflix’s $5.8 billion breakup fee is among the biggest ever.

On Wall Street, analysts see a tech angle in the merger, namely the importance of content to train and power the next generation of AI models that will shape the entertainment industry’s future.

The acquisition of Warner Bros. would help Netflix stand out in an AI future, Divyaunsh Divatia, research analyst at Janus Henderson Investors, said in a note on Friday.

“They’re also levering up on premium entertainment at a time when competition on engagement from short form video is expected to intensify especially if AI models democratize video creation at an increasing rate,” he wrote.



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