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Big companies are already dialing back on error-prone AI and it’s putting ‘human skills’ at a premium

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Deutsche Bank called it “the summer AI turned ugly,” and there was certainly a heated war of words between Nvidia CEO Jensen Huang and Anthropic CEO Dario Amodei over the latter’s prediction that artificial intelligence would wipe out half of all white-collar jobs. The two executives spent much of the summer trading predictions about how many jobs would be lost as AI transformed the workforce in a “fourth industrial revolution.”

But from the standpoint of Labor Day, things are looking very different. Markets got a shock in late August from an unlikely place: a survey by MIT finding that 95% of generative AI pilots at large companies were failing. That prompted a tech sell-off and talk of whether AI was forming into a stock-market bubble. And another piece of the puzzle just fell into view: the Census Bureau finds that AI adoption rates are starting to decline among major firms. After two years of rapid experimentation and headline-grabbing pilot projects, many corporations appear to be reassessing the real-world value of integrating AI into their operations for the long haul.

Kelly Monahan is managing director of the Upwork Research Institute, where she is plugged into reams of data from the freelance market. In September, Upwork launched a new report into the hiring trends and skills that are most in demand. “What I’m seeing happening is the humans are coming back into the loop,” Monahan told Fortune. “We’re actually seeing the human skills coming into premium,” she said. “I think what people are realizing is even the best AI models still hallucinate 10% to 12% of the time. “We just cannot necessarily overcome that statistical problem yet … I think what people are seeing, now that they’re using AI-generated content, is that they need fact-checking.” Only a human can provide that.

The AI adoption decline figures come from the Business Trends and Outlook Survey (BTOS), conducted biweekly by the U.S. Census Bureau, which covers more than 1.2 million firms and captures a unique, up-to-date view of technology adoption across different business sizes. The most recent data, reflected in a six-survey moving average, shows that the AI adoption rate among large companies—defined as those with more than 250 employees—has dipped from a peak of 14% earlier this year to 12% as of late summer 2025.

This reversal follows a steep climb over previous quarters, where large firm adoption jumped from 3.7% in September 2023 to 5.7% by December 2024, and reached 9.2% in the second quarter of 2025. Medium-sized firms remain less likely to adopt AI, with maximums around 4.8%, while the smallest businesses, especially those with one to four employees, still report a modest but steady adoption rate of 5.5%.

Apollo Global Management chief economist Torsten Slok notes that one question in the survey is whether a business has used AI tools such as machine learning, natural language processing, virtual agents, or voice recognition to help produce goods or services in the past two weeks. “The bottom line is that the biweekly Census data is starting to show a slowdown in AI adoption for large companies,” Slok wrote in his Daily Spark newsletter on September 7.

Implications for the broader economy

This shift is particularly significant given the outsized role large companies play in shaping technology trends across supply chains and labor markets. Just a year ago, the “AI gold rush” saw firms racing to integrate generative AI and automation solutions, fueled by promises of dramatic cost savings and productivity leaps. Today, the narrative is more cautious—or even skeptical.

There’s also considerable anxiety around what AI is doing to jobs—especially at the entry level, where a first-of-its-kind study by Stanford University economists suggested the beginning of a considerable impact. The research, led by AI thought leader Erik Brynjolfsson, revealed a 13% relative decline in employment for early-career workers aged 22 to 25 in the most AI-exposed jobs since 2022. The Bank of America Institute has pointed out that the unemployment rate for recent graduates started trending ahead of the overall unemployment rate starting at exactly the same time.

To be sure, Monahan said in a separate, clarifying statement provided to Fortune, she thinks the rise of human skills is not simply a reaction to declining AI adoption. “Every major technological shift has reshaped the skill mix by moving people up the value chain,” she said, offering the example of how the ATM didn’t eliminate bank tellers, but elevated their role toward higher-value services that required more interpersonal and problem-solving skills. AI is following a similar pattern, she said. “As automation takes on certain tasks, demand is growing for distinctly human skills—judgment, communication, and contextual understanding.”

Education grapples with AI and human skills

Stanford computer science professor and AI startup co-founder Jure Leskovec told Fortune that the arrival of GPT-3 years ago triggered a sort of “existential crisis” on campus, but that “human expertise matters much more than it ever did.” Leskovec’s students seem to grasp that: They requested that he go from take-home, open-book exams back to a hand-written and hand-graded model, to test human knowledge without AI tools. He called AI an amazingly powerful and “very imperfect” tool that students and professionals alike need to learn how to use, “and we need to be able to both test the humans being able to use the tool and humans being able to think by themselves.”

But are schools preparing students properly for this moment, when AI is raising the bar on entry-level hiring? Monahan said that a key aspect of the “human skills” that are valued at a premium right now is “domain expertise,” or in other words, a human with the skills and knowledge to spot when an AI tool is making a mistake. Just as students need to be entering the job market with this expertise, they are sliding backwards. High school seniors nationwide just recorded their worst reading scores since 1992, with math scores also falling. About a third of them didn’t have basic reading skills, according to the National Assessment of Educational Progress. U.S. universities are also seeing a sharp drop in foreign student enrollment, reducing the size of a group of graduates long relied upon to fill talent gaps in science, technology, and medicine.

Leskovec and Monahan’s experience line up with another study, by the Wharton School, on the long-term likelihood of how AI adoption will play out. While the research estimates that 40% of current labor income is potentially exposed to automation by generative AI, only 23% of actual tasks in those roles will be automated. The study cited an MIT paper that tackled the subject of how many companies would simply choose not to bother with full adoption—and found something like the dip revealed by the Census Bureau.

Monahan said that she doesn’t think people are shying away from using AI necessarily, but she’s not sure that people fully trust AI-generated content, and “this makes human evaluation essential.” She thinks that’s why Upwork’s inaugural Monthly Hiring Report in August showed strong demand for fact-checking, translation, and domain expertise alongside technical AI skills, she added. “The data shows businesses aren’t abandoning AI, but instead are pairing it with uniquely human strengths.”

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Trump administration waives part of a Biden-era fine against Southwest Air for canceled flights

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The U.S. Department of Transportation is waiving part of a fine assessed against Southwest Airlines after the company canceled thousands of flights during a winter storm in 2022.

Under a 2023 settlement reached by the Biden administration, Southwest agreed to a $140 million civil penalty. The government said at the time that the penalty was the largest it had ever imposed on an airline for violating consumer protection laws.

Most of the money went toward compensation for travelers. But Southwest agreed to pay $35 million to the U.S. Treasury. Southwest made a $12 million payment in 2024 and a second $12 million payment earlier this year. But the Transportation Department issued an order Friday waiving the final $11 million payment, which was due Jan. 31, 2026.

The department said Southwest should get credit for significantly improving its on-time performance and investing in network operations.

“DOT believes that this approach is in the public interest as it incentivizes airlines to invest in improving their operations and resiliency, which benefits consumers directly,” the department said in a statement. “This credit structure allows for the benefits of the airline’s investment to be realized by the public, rather than resulting in a government monetary penalty.”

The fine stemmed from a winter storm in December 2022 that paralyzed Southwest’s operations in Denver and Chicago and then snowballed when a crew-rescheduling system couldn’t keep up with the chaos. Ultimately the airline canceled 17,000 flights and stranded more than 2 million travelers.

The Biden administration determined that Southwest had violated the law by failing to help customers who were stranded in airports and hotels, leaving many of them to scramble for other flights. Many who called the airline’s overwhelmed customer service center got busy signals or were stuck on hold for hours.

Even before the settlement, the nation’s fourth-biggest airline by revenue said the meltdown cost it more than $1.1 billion in refunds and reimbursements, extra costs and lost ticket sales over several months.



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Trump slams Democratic congressman as disloyal for not switching parties after pardon

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Trump blasted Cuellar for “Such a lack of LOYALTY,” suggesting the Republican president might have expected the clemency to bolster the GOP’s narrow House majority heading into the 2026 midterm elections.

Cuellar, in a television interview Sunday after Trump’s social media post, said he was a conservative Democrat willing to work with the administration “to see where we can find common ground.” The congressman said he had prayed for the president and the presidency at church that morning “because if the president succeeds, the country succeeds.”

Citing a fellow Texas politician, the late President Lyndon Johnson, Cuellar said he was an American, Texan and Democrat, in that order. “I think anybody that puts party before their country is doing a disservice to their country,” he told Fox News Channel’s “Sunday Morning Futures.”

Trump noted on his Truth Social platform that the Democratic President Joe Biden’s administration had brought the charges against Cuellar and that the congressman, by running once more as a Democrat, was continuing to work with “the same RADICAL LEFT” that wanted him and his wife in prison — “And probably still do!”

“Such a lack of LOYALTY, something that Texas Voters, and Henry’s daughters, will not like. Oh’ well, next time, no more Mr. Nice guy!” Trump said. Cuellar’s two daughters, Christina and Catherine, had sent Trump a letter in November asking that he pardon their parents.

Trump explained his pardon he announced Wednesday as a matter of stopping a “weaponized” prosecution. Cuellar was an outspoken critic of Biden’s immigration policy, a position that Trump saw as a key alignment with the lawmaker.

Cuellar said he has good relationships within his party. “I think the general Democrat Caucus and I, we get along. But they know that I’m an independent voice,” he said.

A party switch would have been an unexpected bonus for Republicans after the GOP-run Legislature redrew the state’s congressional districts this year at Trump’s behest. The Texas maneuver started a mid-decade gerrymandering scramble playing out across multiple states. Trump is trying to defend Republicans’ House majority and avoid a repeat of his first term, when Democrats dominated the House midterms and used a new majority to stymie the administration, launch investigations and twice impeach Trump.

Yet Cuellar’s South Texas district, which includes parts of metro San Antonio, was not one of the Democratic districts that Republicans changed substantially, and Cuellar believes he remains well-positioned to win reelection.

Federal authorities had charged Cuellar and his wife with accepting thousands of dollars in exchange for the congressman advancing the interests of an Azerbaijan-controlled energy company and a bank in Mexico. Cuellar was accused of agreeing to influence legislation favorable to Azerbaijan and deliver a pro-Azerbaijan speech on the floor of the U.S. House.

Cuellar has said he his wife were innocent. The couple’s trial had been set to begin in April.

In the Fox interview, Cuellar insisted that federal authorities tried to entrap him with “a sting operation to try to bribe me, and that failed.”

Cuellar still faces a House Ethics Committee investigation.



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Jerome Powell faces a credibility issue as he tries to satisfy hawks and doves on a divided Fed

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With the Federal Reserve split between increasingly hawkish and increasingly dovish policymakers, Chairman Jerome Powell is due to perform some serious log-rolling when the central bank meets this week.

Another rate cut is a near certainty after the Fed meeting ends on Wednesday, but the main question is what Powell will say about the prospects for more easing next month.

Wall Street expects a hawkish cut, meaning Powell is likely to avoid signaling a January cut to appease Fed hawks, after joining doves to lower rates this month.

“Chair Powell is facing the most divided committee in recent memory,” analysts at Bank of America said in a note on Friday. “Therefore, we think he will attempt to balance the expected rate cut with a hawkish stance at the press conference, just as he did in October.”

But at the same time, the Fed chief has also been insistent that policymakers are not on a pre-determined course and that rate moves depend on the data that come in.

As a result, BofA is doubtful that he can pull off a hawkish cut so easily, considering all the market-moving data that will come out between the two meetings, with some delayed due to the government shutdown.

The week after the Fed meeting, for example, jobs numbers for October and November, October retail sales, and the consumer price index for November will come out. And December readings for those indicators are likely to be released before the next meeting on Jan. 27-28.

“It will be difficult for Powell to send a credibly hawkish signal at the press conference,” analyst said.

BofA still sees a way for him to thread the needle. One option is for Powell to suggest that “significant further weakening” in the jobs data will be necessary to trigger a January cut.

Another option is to argue that 3.5%-3.75%—where benchmark rates would be if the Fed cuts again this week—isn’t restrictive after accounting for inflation, meaning the central bank is no longer weighing on the economy as much.

Similarly, JPMorgan chief U.S. economist Michael Feroli said he expects Powell to stress that after this week’s cut, rates will be close to neutral. So any additional easing would depend on meaningful deterioration in the labor market and not be predicated in risk management.

For now, Wall Street doesn’t expect a January cut, with 25% odds currently being priced in on CME Group’s FedWatch tool. But BofA thinks Powell will likely leave the door open for one.

“We wouldn’t be surprised if markets start pushing more aggressively for a Jan cut in the near term,” analysts predicted. “And the anticipation of this outcome might raise the probability of more dissents in Dec, since hawks might be inclined to dig their heels in instead of compromising.”



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