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Bank of America prioritizes bigger AI initiatives, as annual spending on new tech increased by 44% over the past decade

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Bank of America’s annual spending on new, strategic technology initiatives, which includes investments in artificial intelligence, has increased by 44% over the past decade to reach $4 billion in 2025. The executive that’s steering those investments is Hari Gopalkrishnan, a 14-year veteran who was promoted to serve as the chief technology and information officer in late July.

Today at Bank of America’s investor day event, Gopalkrishnan will outline the vision for these strategic tech bets and discuss how they tie into the broader $118 billion in tech investments that the company has made over the past decade. It is the first time leadership has held this event in 15 years and Gopalkrishnan, CEO Brian Moynihan, and other C-suite leaders will face investors as Bank of America’s stock has lagged the five other large U.S. banks for the past five years.

“We have steadily increased our spend in technology, now up to $13 billion a year, of which $4 billion goes into strategic growth,” Gopalkrishnan tells Fortune ahead of his one-hour investor day panel discussion with two other Bank of America technologists. “We leverage across the enterprise, so every dollar you spend gets the maximum bang for the buck, as opposed to sort of being siloed by line of business.”

That means that when Gopalkrishnan deploys new AI tools and functionality, he will prioritize applications that can scale across all eight lines of business, which includes global capital markets, consumer lending, and retail banking. 

One example of this in action is Erica, an AI virtual assistant that’s surpassed three billion client interactions since the tool launched in 2018. It now averages more than 58 million interactions per month, facilitating chatbot conversations with clients, proactively altering them on changes to their past spending patterns or flagging when they may have been double-charged by a merchant, and answering banking questions. The tool is currently available on Bank of America’s mobile app, but will expand next year to the desktop.

In 2020, Bank of America launched Erica for Employees, an internal version of the tool that more than 90% of the company’s global workforce of 213,000 now uses regularly. Erica has helped reduce the number of calls into the company’s IT service desk by 50%. 

The banking sector has embraced generative AI capabilities at a faster pace than most sectors, with investments focused on AI-enabled chatbots, virtual assistants that can summarize financial documents, fraud monitoring, and assisting employees as they navigate complex international regulatory changes. Generative, predictive, and other forms of AI collectively are projected to generate as much as $340 billion annually in value creation for the global banking sector, consulting giant McKinsey has estimated. 

Financial giants, including Goldman Sachs and Citigroup, have also been steadily rolling out new generative AI tools to more employees throughout 2025.

At Bank of America, Gopalkrishnan says he’s less incentivized to focus his investments on AI tools that can save a couple minutes on simplistic workplace tasks. “When you look at the end-to-end client journey, they involve like 40-plus processes and thousands of employees,” says Gopalkrishnan. “You start to pick apart that process and reimagine it. That’s when you get ROI.”

Bank of America has explored more than 45 different “proof of concept” use cases for generative AI , with 15 of them commercially live today. Some of the priority use cases that Gopalkrishnan is deploying include tools that can summarize or offer search functionality for capital markets and investment banking employees, making it easier to pull real-time market commentary. An in-house built “AskGPS” tool, which was trained on over 3,200 internal documents and presentations, allows employees to ask complex questions on behalf of clients and receive responses within seconds.

Bank of America has also invested $1.5 billion into the company’s data capabilities over the past five years, which Gopalkrishnan says was critical to create a foundation that allowed for more AI adoption.

Within the technology department, Gopalkrishnan has deployed AI coding assistants that are used by 18,000 developers. There has already been a 20% productivity lift to select parts of the development life cycle that Bank of America has focused its efforts on.

Gopalkrishnan says he’s mostly leaning on one unnamed vendor to support AI-enabled code assistance, but is continuing to explore other tools on a smaller scale. His intent is to standardize the application of these AI coding tools over time to as few vendors as possible.

More than 130,000 Bank of America employees are currently authorized to use the enterprise productivity tools and by the end of the year, everyone will have access to them. Bank of America has sought to motivate its workforce by offering AI learning programs that begin by teaching the basics of AI, but also more advanced prompt engineering training.

“It’s really a combination of training, education, giving them exposure to the tools, and then ongoing commitment to reskill, as the work changes,” says Gopalkrishnan.

John Kell

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NEWS PACKETS

Tech earnings highlight cracks in AI’s valuation halo. Meta, Alphabet, Microsoft, and Amazon have all spent billions to support their AI initiatives—and all four told investors last week that they will increase spending even more in 2026. Investors have consistently supported the AI boom over the past few years, though that enthusiasm showed some notable cracks in the latest earnings season, as Microsoft and Meta Platforms both saw their stocks fall amid concerns for the lofty levels of spending needed to support their AI ambitions. What’s vexing investors is: AI is generating billions of dollars in revenue and bottom-line efficiencies, but exactly how much, at what pace, and at what price? That investment thesis still needs time to marinate as these tech giants have added debt to support their AI spending.

OpenAI strikes a big compute deal with Amazon; projects massive revenue growth. On Monday, OpenAI inked a deal to buy $38 billion worth of compute from Amazon and will immediately start to access Nvidia’s graphics processing units. The partnership is notable as it is one of OpenAI’s first big moves away from Microsoft, who the AI startup had an exclusive cloud agreement with up until this year. Separately, OpenAI CEO Sam Altman indicated more bullish expectations for revenue growth, sharing that annual revenue is “well more” than reports of $13 billion a year. When asked by the Bg2 Pod about revenue estimates exceeding $100 billion a year by 2028 or 2029, Altman responded: “How about ‘27?”

Nvidia makes history as the first-ever company worth $5 trillion. Last week, AI chipmaker Nvidia officially became the world’s first company to achieve a market capitalization north of $5 trillion, pulling ahead of tech rivals like Microsoft and Apple, who are each worth close to $4 trillion. The latest stock market gains came after Nvidia’s GTC developer conference, where CEO Jensen Huang disclosed that the company had secured more than $500 billion in orders for its AI chips through the end of next year. Major new deals that have been unveiled the past several days have included partnerships with Eli Lilly, Uber Technologies, and Johnson & Johnson. Bloomberg reports that Nvidia is now larger than six of the 11 sectors in the S&P 500 index and the entire value of equity markets of most countries.

Hiring spree: AI companies are seeking more “forward-deployed engineers.” This year, job advertisements have been soaring for a new specialist software developer who can write code, but also is adept at talking to customers. By hiring more forward-deployed engineers, AI hyperscalers like Anthropic, OpenAI, and Cohere would aim to make their AI models more specialized and useful for companies, thus generating bigger contracts and more revenue. The Financial Times reports that job advertisements for these roles have increased more than 800% between January and September of 2025, citing data from the jobs platform Indeed.

ADOPTION CURVE

Firms that prioritize AI governance are also generating stronger returns from their investments. A recent EY survey of 975 C-suite leaders across 21 countries found that while nearly every company had already suffered financial losses from AI-related incidents—with average damages “conservatively” exceeding $4.4 million—the enterprises that had stronger governance measures like real-time monitoring and oversight committees were seeing far fewer damages. And notably, those organizations are also seeing stronger returns from their AI investments: 34% more likely to see improvements in revenue growth and 65% more likely to produce cost savings.

“When I look at that data, what it tells me is that those companies are taking AI more seriously,” says Joe Depa, EY’s global chief innovation officer. “That means they’re likely training and talking about how to leverage AI, both ethically, but also from a productivity standpoint.”

The survey also found that members of the C-suite may still be struggling to keep up with the rapid pace of change as AI technologies advance. On average, when asked to identify the appropriate controls against five AI-related risks, including hallucinations and bias, only 12% of the C-suite respondents answered correctly. CTOs and CIOs did the best (26% and 24%, respectively), while chief operating officers (6%) and chief marketing officers (3%) were at the bottom of the list.

Courtesy of EY

JOBS RADAR

Hiring:

Boundless Network is seeking a CTO. Posted salary range: $336K-$402K/year.

Minnetronix Medical is seeking a VP of IT, based in St. Paul Park, Minnesota. Posted salary range: $230K-$300K/year.

The University of Massachusetts Boston is seeking a CIO, based in the greater Boston area. Posted salary range: $225K-$250K/year.

Bush and Bush Law Group is seeking a CTO, based in Dallas. Posted salary range: $100K-$150K/year.

Hired:

Valvoline announced the appointment of Hitesh Patel as chief technology and cybersecurity officer, effective immediately. Prior to joining the retail automotive services company, Patel served as SVP and CIO of bedding manufacturer Sleep Number. He also held technology leadership roles for retailers Advance Auto Parts and Best Buy.

Ronald McDonald House appointed Jarrod Bell as CIO, joining the family focused nonprofit to advance a digital transformation and enhance cybersecurity. Bell previously served as a managing consultant at Yates and as CTO at the nonprofit Big Brothers Big Sisters of America. He also previously served as a CIO of the San Francisco Opera.

Cabinetworks Group has promoted Erik Wille to serve as the cabinet manufacturer’s CTO, after assuming the role on an interim basis earlier this year. Wille initially joined Cabinetworks as SVP and CISO in 2023 and led various initiatives, including rebuilding the company’s information security management system and launching a new security awareness program. He previously held leadership roles at American Axle & Manufacturing and Penske Automotive Group.

Teradata has promoted Josh Fecteau to serve as the software company’s chief data and AI officer. Fecteau first joined Teradata in 2019 as a senior director of strategy and solutions architecture. He also held leadership roles at data storage company EMC, which Dell acquired in 2016, and has advised CIOs as a consultant.

Transflo named Jay Tomasello as CTO, joining the transportation-focused software provider after most recently serving as CIO at ground transportation services provider Forward Air. Prior to that, he spent more than nine years at shipping giant FedEx, where Tomasello served as CIO and VP of IT at FedEx Supply Chain.

Binti announced that former co-founder, Gabe Kopley, will rejoin the software provider as CTO. Kopley joined the company in 2015 and became a co-founder of Binti with CEO Felicia Curcuru and was also part of the startup’s launch in 2017. In his time away from Binti, Kopley served as director of engineering at Salesforce.

Blue Gold appointed Nathan Dionne as CTO to lead the company’s goal of launching a blockchain-based, gold-backed token. Previously, Dionne served as an early team member at gift cards provider CashStar, as CTO at digital media company Barstool Sports, and as founder of online sports betting platform PlayGreen.



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A Thanksgiving dealmaking sprint helped Netflix win Warner Bros.

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The Netflix Inc. plans that clinched the deal for Warner Bros. Discovery Inc. started to shape up around Thanksgiving. 

deadline was looming: Warner Bros. had asked bidders, which also included Paramount Skydance Corp. and Comcast Corp., to have their latest proposals and contracts in by the Monday after the holiday, following a round about a week earlier. The suitors were told to put their best foot forward.

While most Americans were watching football and feasting on turkey, Netflix executives and advisers hunkered down to finalize a binding offer and a $59 billion bridge loan from banks, one of the biggest of its kind. That gave the streaming company the ammunition to make a mostly cash-and-stock bid that helped it prevail over Comcast and David Ellison’s Paramount, according to people familiar with the matter.

The resulting $72 billion deal, announced Friday, is set to bring about a seismic shift in the entertainment business — if it can survive intense regulatory scrutiny and a potential fight from Paramount. This account of Netflix’s surprise victory in the biggest M&A auction of the year is based on interviews with half a dozen people involved in negotiations. They asked not to be identified because the details are confidential.

The sales process had kicked off with several unsolicited bids from Paramount Skydance, itself a newly formed company after a merger this year orchestrated by Ellison. He’s now the studio’s chief executive officer and controlling shareholder, with backing from his father, Oracle Corp. billionaire Larry Ellison. 

Paramount’s early move gave it a head start in the bidding process weeks before other would-be buyers got access to information. But the post-Thanksgiving deadline for second-round bids became a turning point by giving Netflix time to catch up and assemble the documents it needed, some of the people said. And since the streaming giant was bred in the fast-paced ethos of Silicon Valley, it could move quickly. 

When the binding bids arrived that Monday, Netflix’s offer emerged as superior, the people said.

One issue was the Warner Bros. camp had doubts about how Paramount would pay for the company, which owns sprawling Hollywood studios, the HBO network and a vast film and TV library. Paramount’s offer included financing from Apollo Global Management Inc. and several Middle Eastern funds, and it had conveyed that its bid was fully backstopped by the Ellisons. Still, Warner Bros. executives were privately concerned about the certainty of the financing, people familiar with the matter said.

Representatives for Netflix and Warner Bros. declined to comment.

‘Noble’ vs ‘Prince’

In the weeks leading up to the finale, Warner Bros. advisers set up war rooms at various hotels in midtown Manhattan. A core group holed up at the Loews Regency, which has long been a convening spot for the city’s movers and shakers.

Inside Warner Bros., the situation was known as “Project Sterling.” The company called itself by the code name “Wonder.” The team referred to Netflix as “Noble,” while Paramount was “Prince” and Comcast was “Charm.”

At Netflix, Chief Financial Officer Spencer Neumann served as the point man while corporate development head Devorah Bertucci organized people day-to-day. Chief Legal Officer David Hyman and Spencer Wang, vice president of finance, investor relations and corporate development, also were key architects, with all of them reporting into co-CEOs Ted Sarandos and Greg Peters.

The contours of the deal were shaped in a way befitting of a tech company: mostly over video chat or phone rather than in person. Virtual war rooms were set up. While strategizing or discussing diligence on Zoom, participants would raise virtual hands or make suggestions over chat rather than unmuting and slowing down the meeting. Google Docs were used to review and edit documents together in real time.

Talks heated up this week, with Warner Bros. advisers in continuous dialogue with the bidders and negotiating contract language and value. Comcast said it would merge its NBCUniversal division with Warner Bros. Paramount offered to more than double its proposed breakup fee to $5 billion to sweeten its deal and outshine rivals. 

In the end, Warner Bros. determined Netflix had the best offer and the company was the most flexible on key terms. On Wednesday, Paramount lobbed an aggressively worded letter to Warner Bros. board saying the sales process was “tainted.” It also identified what it saw as regulatory risks in the Netflix proposal, one sign that a winning outcome was slipping away for Paramount. 

Netflix found out Thursday evening New York time that it had won. Executives and advisers were assembled on a video call when they got the official word, sparking a moment of jubilation before everyone snapped into action. By 10:25 p.m., Bloomberg News broke the news that a deal was imminent. 

Even Sarandos made it sound like the ending was a twist on a conference call with investors. “I know some of you are surprised that we’re making this acquisition, and I certainly understand why,” he said. “Over the years, we have been known to be builders, not buyers.”

Regardless of whether Paramount reemerges to try and top the bid, Netflix will have work ahead of it. It has agreed to pay a $5.8 billion breakup fee to Warner Bros. if the transaction fails on regulatory grounds. The company also has to digest its largest acquisition ever.

“It’s going to be a lot of hard work,” co-CEO Peters said on the conference call. “We’re not experts at doing large-scale M&A, but we’ve done a lot of things historically that we didn’t know how to do.”



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‘Its own research shows they encourage addiction’: Highest court in Mass. hears case about Instagram, Facebook effect on kids

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Massachusetts’ highest court heard oral arguments Friday in the state’s lawsuit arguing that Meta designed features on Facebook and Instagram to make them addictive to young users.

The lawsuit, filed in 2024 by Attorney General Andrea Campbell, alleges that Meta did this to make a profit and that its actions affected hundreds of thousands of teenagers in Massachusetts who use the social media platforms.

“We are making claims based only on the tools that Meta has developed because its own research shows they encourage addiction to the platform in a variety of ways,” said State Solicitor David Kravitz, adding that the state’s claim has nothing to do the company’s algorithms or failure to moderate content.

Meta said Friday that it strongly disagrees with the allegations and is “confident the evidence will show our longstanding commitment to supporting young people.” Its attorney, Mark Mosier, argued in court that the lawsuit “would impose liabilities for performing traditional publishing functions” and that its actions are protected by the First Amendment.

“The Commonwealth would have a better chance of getting around the First Amendment if they alleged that the speech was false or fraudulent,” Mosier said. “But when they acknowledge that its truthful that brings it in the heart of the First Amendment.”

Several of the judges, though, seem to more concerned about Meta’s functions such as notifications than the content on its platforms.

“I didn’t understand the claims to be that Meta is relaying false information vis-a-vis the notifications but that it has created an algorithm of incessant notifications … designed so as to feed into the fear of missing out, fomo, that teenagers generally have,” Justice Dalila Wendland said. “That is the basis of the claim.”

Justice Scott Kafker challenged the notion that this was all about a choose to publish certain information by Meta.

“It’s not how to publish but how to attract you to the information,” he said. “It’s about how to attract the eyeballs. It’s indifferent the content, right. It doesn’t care if it’s Thomas Paine’s ‘Common Sense’ or nonsense. It’s totally focused on getting you to look at it.”

Meta is facing federal and state lawsuits claiming it knowingly designed features — such as constant notifications and the ability to scroll endlessly — that addict children.

In 2023, 33 states filed a joint lawsuit against the Menlo Park, California-based tech giant claiming that Meta routinely collects data on children under 13 without their parents’ consent, in violation of federal law. In addition, states including Massachusetts filed their own lawsuits in state courts over addictive features and other harms to children.

Newspaper reports, first by The Wall Street Journal in the fall of 2021, found that the company knew about the harms Instagram can cause teenagers — especially teen girls — when it comes to mental health and body image issues. One internal study cited 13.5% of teen girls saying Instagram makes thoughts of suicide worse and 17% of teen girls saying it makes eating disorders worse.

Critics say Meta hasn’t done enough to address concerns about teen safety and mental health on its platforms. A report from former employee and whistleblower Arturo Bejar and four nonprofit groups this year said Meta has chosen not to take “real steps” to address safety concerns, “opting instead for splashy headlines about new tools for parents and Instagram Teen Accounts for underage users.”

Meta said the report misrepresented its efforts on teen safety.

___

Associated Press reporter Barbara Ortutay in Oakland, California, contributed to this report.



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Quant who said passive era is ‘worse than Marxism’ doubles down

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Inigo Fraser Jenkins once warned that passive investing was worse for society than Marxism. Now he says even that provocative framing may prove too generous.

In his latest note, the AllianceBernstein strategist argues that the trillions of dollars pouring into index funds aren’t just tracking markets — they are distorting them. Big Tech’s dominance, he says, has been amplified by passive flows that reward size over substance. Investors are funding incumbents by default, steering more capital to the biggest names simply because they already dominate benchmarks.

He calls it a “dystopian symbiosis”: a feedback loop between index funds and platform giants like Apple Inc., Microsoft Corp. and Nvidia Corp. that concentrates power, stifles competition, and gives the illusion of safety. Unlike earlier market cycles driven by fundamentals or active conviction, today’s flows are automatic, often indifferent to risk.

Fraser Jenkins is hardly alone in sounding the alarm. But his latest critique has reignited a debate that’s grown harder to ignore. Just 10 companies now account for more than a third of the S&P 500’s value, with tech names driving an outsize share of 2025’s gains.

“Platform companies and a lack of active capital allocation both imply a less effective form of capitalism with diminished competition,” he wrote in a Friday note. “A concentrated market and high proportion of flows into cap weighted ‘passive’ indices leads to greater risks should recent trends reverse.” 

While the emergence of behemoth companies might be reflective of more effective uses of technology, it could also be the result of failures of anti-trust policies, among other things, he argues. Artificial intelligence might intensify these issues and could lead to even greater concentrations of power among firms. 

His note, titled “The Dystopian Symbiosis: Passive Investing and Platform Capitalism,” is formatted as a fictional dialog between three people who debate the topic. One of the characters goes as far as to argue that the present situation requires an active policy intervention — drawing comparisons to the breakup of Standard Oil at the start of the 20th century — to restore competition.

data-srcyload

In a provocative note titled “The Silent Road to Serfdom: Why Passive Investing is Worse Than Marxism” and written nearly a decade ago, Fraser Jenkins argued that the rise of index-tracking investing would lead to greater stock correlations, which would impede “the efficient allocation of capital.” His employer, AllianceBernstein, has continued to launch ETFs since the famous research was published, though its launches have been actively managed. 

Other active managers have presented similar viewpoints — managers at Apollo Global Management last year said the hidden costs of the passive-investing juggernaut included higher volatility and lower liquidity. 

There have been strong rebuttals to the critique: a Goldman Sachs Group Inc. study showed the role of fundamentals remains an all-powerful driver for stock valuations; Citigroup Inc. found that active managers themselves exert a far bigger influence than their passive rivals on a stock’s performance relative to its industry.

“ETFs don’t ruin capitalism, they exemplify it,” said Eric Balchunas, Bloomberg Intelligence’s senior ETF analyst. “The competition and innovation are through the roof. That is capitalism in its finest form and the winner in that is the investor.”

Since Fraser Jenkins’s “Marxism” note, the passive juggernaut has only grown. Index-tracking ETFs, which have grown in popularity thanks to their ease of trading and relatively cheaper management fees, are often cited as one of the primary culprits in this debate. The segment has raked in $842 billion so far this year, compared with the $438 billion hauled in by actively managed funds, even as there are more active products than there are passive ones, data compiled by Bloomberg show. Of the more than $13 trillion that’s in ETFs overall, $11.8 trillion is parked in passive vehicles. The majority of ETF ownership is concentrated in low-cost index funds that have significantly reduced the cost for investors to access financial markets. 

In Fraser Jenkins’s new note, one of his fictitious characters ask another what the “dystopian symbiosis” implies for investors. 

“The passive index is riskier than it has been in the past,” the character answers. “The scale of the flows that have been disproportionately into passive cap-weighted funds with a high exposure to the mega cap companies implies the risk of a significant negative wealth effect if there is an upset to expectations for those large companies.”



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