Connect with us

Business

Amazon says its AI shopping assistant Rufus is so effective it’s on pace to pull in an extra $10 billion in sales

Published

on



In case you were unsure about Amazon’s ability to monetize artificial intelligence, “the everything store” assigned a staggering dollar figure to the performance of its AI shopping assistant, Rufus, estimating the chatbot will generate an additional $10 billion in annualized sales for the company.

The disclosure came during Amazon’s third-quarter earnings call on Thursday, when CEO Andy Jassy shared new metrics demonstrating the tool’s growing influence on customer behavior. According to Jassy, 250 million shoppers have used Rufus this year, with monthly active users growing 140% year over year and interactions increasing 210%.

And here’s a killer stat from Amazon: Customers who engage with Rufus during their shopping journey are 60% more likely to complete a purchase compared to those who don’t use the assistant.

“Rufus is expected to generate over $10 billion in annual incremental sales for us,” Jassy said on the call, highlighting what has become one of Amazon’s most visible bets on consumer-facing AI.

Amazon reported third-quarter revenue rose 13% to $180.2 billion, exceeding analyst expectations of $177.8 billion. The company’s cloud-computing division, Amazon Web Services, posted 20% revenue growth to reach $33 billion—its fastest expansion since 2022, Jassy said.

Rufus, which launched in beta in February 2024, is a shopping assistant that’s embedded directly into Amazon’s mobile app and website. Amazon trained Rufus on its entire product catalog, as well as customer reviews, community Q&As, and information from across the web. Shoppers can ask questions from broad product comparisons—like differences between trail and road running shoes—to specific questions about individual items, like whether a certain coat is suitable for winter.

Rufus represents Amazon’s strategy to keep customers within its ecosystem rather than losing them to search engines like Google, where they might discover competing retailers, or other AI engines like ChatGPT. By answering product questions and offering recommendations without requiring users to leave Amazon’s platform, the goal of Rufus is to train people that Amazon can help you do research about its available products, in addition to simply advertising and selling them.

Amazon launched Rufus in the U.S. before rolling out the chatbot across the UK, India, France, Germany, Italy, Spain, and Canada. Amazon continually improved the tool throughout 2025; just last week, it introduced a feature called “Help Me Decide,” which uses algorithms to offer guidance when shoppers feel overwhelmed by choices.

The $10 billion sales estimate is tied to what Amazon internally calls “downstream impact,” a metric the company uses to measure how specific features or services drive additional consumer spending across its marketplace. For Rufus, this means tracking purchases that result from interactions with the chatbot, even if those transactions don’t happen immediately. The company employs a seven-day rolling attribution model to capture delayed conversions.

Business Insider reported in April that internal planning documents projected Rufus would indirectly contribute over $700 million in operating profits for the year, with expectations to reach $1.2 billion in profit contributions by 2027. Those projections included revenue from advertisements embedded within Rufus responses to user queries.

Jassy’s remarks during the earnings call emphasized how AI is reshaping Amazon’s retail operations. He noted the company has also launched generative AI features that convert product summaries and reviews into audio clips, and has expanded from covering hundreds of products at launch to millions currently. Another tool, Amazon Lens, allows customers to use their smartphone cameras to search for products visually, with tens of millions of customers using it each month.

Amazon’s advertising business also posted strong results, with revenue climbing 22% to $17.6 billion in the third quarter. Jassy attributed part of that growth to the company’s demand-side platform, which has been enhanced with new features over the past 20 months and now integrates ad inventory from Netflix, Spotify, and SiriusXM.

The Rufus announcement comes amid broader questions about Amazon’s investments in AI infrastructure. The company raised its 2025 capital expenditure forecast from $118 billion to $125 billion, with CFO Brian Olsavsky indicating that spending will likely increase again in 2026. Much of that investment is directed toward building data centers and acquiring the computing power needed to support AI applications across Amazon’s cloud and retail operations.

On Wednesday, Amazon officially opened Project Rainier, an $11 billion AI data center designed to train and run models from Anthropic, the startup behind the Claude chatbot. Amazon has invested $8 billion in Anthropic and announced that the company plans to use 1 million custom Amazon Trainium2 chips by the end of 2025.

Just days before the earnings report, Amazon confirmed it would eliminate approximately 14,000 corporate positions,. During the call, Jassy addressed the cuts, describing them as driven by a desire to operate with “fewer layers and more ownership” rather than by financial pressures or AI automation. However, a memo sent to affected employees cited AI as “the most transformative technology we’ve seen since the Internet,” stating it enables companies to innovate faster than before. Despite the workforce reductions, Amazon shares surged more than 13% in after-hours trading following the earnings announcement, reflecting investor optimism about the company’s cloud acceleration and AI momentum.



Source link

Continue Reading

Business

IWG CEO warns a 4-day week isn’t coming any time soon, despite what Bill Gates and Elon Musk say

Published

on



Billionaire Microsoft cofounder Bill Gates, JPMorgan CEO Jamie Dimon, Nvidia’s boss Jensen Huang, and Elon Musk have all made the same prediction in recent years: The workweek is about to shrink. Automation will take over routine tasks, they argue, freeing workers’ time and pushing a four-day work week toward becoming standard. Gates has even floated the idea of a two-day workweek.

But Mark Dixon, CEO and founder of International Workplace Group (IWG) CEO isn’t buying it. From his vantage point, running the world’s largest flexible office provider—with more than 8 million users across 122 countries and 85% of the Fortune 500 among its customers—the math doesn’t add up.

“Everyone is focused on productivity, so no time soon,” Dixon says flatly.

“It’s about the cost of labor,” Dixon explains to Fortune. The U.S. and U.K. are experiencing significant cost-of-living crises. At the same time, he says, businesses are experiencing a “cost of operating crisis.” 

“Everyone’s having to control their labor costs because all costs have gone up so much, and you can’t get any more money from customers, so therefore you have to get more out of people.”

Essentially, companies can’t afford to pay the same wages for fewer hours, and they can’t pass the difference on to customers. So any time ‘freed’ by automation is far more likely to be filled with new tasks than handed back to workers. 

Elon Musk says work will be optional in the future—but this CEO says AI may create more work, not less

Silicon Valley’s loudest voices frame AI as a route to more leisure. The world’s richest person and the boss of Space X, Tesla and X, Elon Musk has gone as far as predicting work will be completely “optional” and more like a hobby, in as little as 10 years. 

In reality, Dixon suggests that this scenario would only happen if there’s not enough work to go around, rather than bosses suddenly becoming benevolent. But in his eyes, AI will most likely create more—not less—work. 

Every major technological shift, he argues, has followed a similar arc: fear of displacement, followed by an expansion of opportunity.

“AI will speed up companies’ development, so there’ll be more work, it’ll just be different work,” he says.

In 19th-century Britain, Dixon recalls English textile workers protesting against new automated machinery, fearing it threatened their livelihoods, lowered wages, and de-skilled their craft during the Industrial Revolution. They were called Luddites.

“They went around the country smashing up the looms to stop progress. But look, in the end, you’ve heard of the Industrial Revolution. That’s what came from those looms and factory production.” As mass production made goods more available, retail grew; more managers were needed to oversee the machines; the middle class grew, and so on. 

Likewise, there was a similar palpable fear when computers first burst on the scene in the 1980s. The 1996 book Women and Computers detailed people fearing becoming “a slave” to machines and feeling aggressive towards computers.”

But since the explosion of the PC (and then the internet, the Cloud, social media, and so on), most professions have undergone a digital rebrand—instead of disappearing altogether. 

Copywriters now use laptops instead of typewriters; designers rely on Adobe Photoshop instead of pen and paper; and a plethora of IT roles were created along the way. 

“It’s impossible to stop progress,” Dixon concludes.  

“Companies have to do what companies have to do, and it’s really important for young people coming into the marketplace to work a little bit harder on really selecting the right jobs, the right avenue, getting extra skills in things like AI. Whatever job you’re going to do, you’ve got to be good at tech.”



Source link

Continue Reading

Business

Jerome Powell to attend Supreme Court oral argument on Lisa Cook’s attempted firing from Federal Reserve

Published

on



Federal Reserve Chair Jerome Powell will attend the Supreme Court’s oral argument Wednesday in a case involving the attempted firing of Fed governor Lisa Cook, an unusual show of support by the central bank chair.

The high court is considering whether President Donald Trump can fire Cook, as he said he would do in late August, in an unprecedented attempt to remove one of the seven members of the Fed’s governing board. Powell plans to attend the high court’s Wednesday session, according to a person familiar with the matter, who spoke on condition of anonymity.

It’s a much more public show of support than the Fed chair has previously shown Cook. But it follows Powell’s announcement last week that the Trump administration has sent subpoenas to the Fed, threatening an unprecedented criminal indictment of the Fed Chair. Powell — appointed to the position by Trump in 2018 — appears to be casting off last year’s more subdued reponse to Trump’s repeated attacks on the central bank in favor of a more public confrontation.

Powell issued a video statement Jan. 11 condemning the subpoenas as “pretexts” for Trump’s efforts to force him to sharply cut the Fed’s key interest rate. Powell oversaw three rate cuts late last year, lowering the rate to about 3.6%, but Trump has argued it should be as low as 1%, a position few economists support.

The Trump administration has accused Cook of mortgage fraud, an allegation that Cook has denied. No charges have been made against Cook. She sued to keep her job, and the Supreme Court Oct. 1 issued a brief order allowing her to stay on the board while they consider her case.

If Trump succeeds in removing Cook, he could appoint another person to fill her slot, which would give his appointees a majority on the Fed’s board and greater influence over the central bank’s decisions on interest rates and bank regulation.

Join us at the Fortune Workplace Innovation Summit May 19–20, 2026, in Atlanta. The next era of workplace innovation is here—and the old playbook is being rewritten. At this exclusive, high-energy event, the world’s most innovative leaders will convene to explore how AI, humanity, and strategy converge to redefine, again, the future of work. Register now.



Source link

Continue Reading

Business

Down Arrow Button Icon

Published

on



Investors are trying to remain level-headed as tensions between the U.S. and Europe escalate, with many drawing on experience from Liberation Day as a tool for how to navigate current geopolitical volatility.

Analysts are, understandably, uneasy. Their concern stems from President Trump’s claim that a bevy of European nations would face new tariffs within a matter of weeks if they did not support America’s bid to purchase Greenland, currently a territory of NATO member country Denmark, which is not putting the island up for sale.

At the time of writing, the VIX volatility index is up 27% over the past five days, its highest since April last year when the Oval Office announced sweeping tariffs on every nation on the planet. While markets in the U.S. are yet to have the opportunity to react to the news after being closed for the Martin Luther King holiday, assets in Europe are looking pale.

Germany’s DAX is down 1.57% at the time of writing, London’s FTSE is down 1.4% and France’s CAC 40 is down 1.2%. Asia is similarly queasy, Tokyo’s Nikkei 225 is down 1.11% while Hong Kong’s Hang Seng Index is down 0.29%. A preview for U.S. trading comes in the form of futures, with the S&P 500 trending down 1.75% at the time of writing.

Meanwhile, gold prices—a barometer for investors fleeing to safety—are climbing higher still, up 1.17% overnight.

However, the damage could have been worse: investors don’t even need to cast their minds back a year for inspiration. Markets plummeted following Trump’s Rose Garden address on April 2, his so-called Liberation Day, despite the fact many of his threatened tariffs were delayed within a matter of days. And so the ‘TACO’ trade was born: Trump Always Chickens Out.

Jim Reid of Deutsche Bank noted to clients this morning that there’s “room for bigger moves” in markets, and highlighted that Trump’s duties imposition on key trading partners is already on shaky ground. This is on account of an imminent Supreme Court ruling on whether the White House’s initial round of tariffs were carried out legally. This “might end up further constraining Trump’s room for maneuver on tariffs. However, no one knows when this will come through (apart from maybe the judges).”

“The market has been burnt before by overreacting to tariff threats,” Reid continued. “Obviously, there was Liberation Day but more recently Trump’s escalation with China in October prompted a -2.71% decline for the S&P 500 on that day, before he then met with Xi and the trade truce was extended by a year.”

Over at UBS, chief economist Paul Donovan described a rational market: “Investors and the U.S. administration are likely to keep focus on the U.S. bond market, which weakened modestly in the wake of Trump’s latest tariff threats. The implications of additional tariffs are more U.S. inflation pressures and a further erosion of the USD’s status as a reserve currency. So far, bond investors do not seem to be taking the threats too seriously.”

Markets also “dismissed” another barb from Trump aimed at French President Macron, over duties levied on champagne and Bordeaux if the European leader refuses to cough up $1 billion to join the Board of Peace for Gaza.

Unconvinced traders

Further evidence of TACO traders comes from Polymarket. At the time of writing, only 17% of betters believe all the tariffs Trump has threatened against Europe will go into effect on February 1. A further minority of 40% believe any tariffs will go into effect in a fortnight’s time.

Odds are also declining on a country-to-country basis. For example, Denmark leads Polymarket’s polls as the most likely country to face levies from the U.S., but that still sits as the outlying outcome at 40% and decreasing. Meanwhile France’s odds of tariffs are at 38%, and Norway is at 37%.

Potentially buoying the idea that the president will make another U-turn is political polling, especially with midterm elections approaching in November. Trump’s approval ratings have been declining across a number of outlets, with nine in 10 Americans telling a Quinnipiac survey they were against taking Greenland using military force. A further Reuters/Ipsos poll found just 17% of voters support Trump’s efforts to acquire Greenland.

However, if investors—or foreign governments—rely too heavily on the notion that Trump will chicken out, they could shoot themselves in the foot. After all, if the White House sees markets behaving in a fairly stable manner, then this could give him the confidence to push ahead with the very plans that investors were betting against. As Deutsche Bank’s Henry Allen framed Trump’s August 1 tariff deadline last year: “The paradox is that as markets discount the tariffs and perform strongly, that’s actually making the higher tariffs more likely as the administration grows in confidence.”



Source link

Continue Reading

Trending

Copyright © Miami Select.