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How Akamai’s CIO balances enthusiasm and concerns about AI technology

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Kate Prouty, the chief information officer at Akamai Technologies, says workers at the cybersecurity and cloud computing company have developed a voracious appetite for artificial intelligence. They firmly believe that those with sharper AI skills will have an advantage.

“The demand for AI is out of control,” says Prouty. “It feels like a tsunami. Everyone feels like they need AI.”

While such enthusiasm may make it easier for Akamai to see strong adoption rates when new AI tools are deployed, it can also come with organizational challenges for leaders like Prouty, who oversees the company’s global IT organization and is responsible for assessing, testing, and deploying new AI tools to be used by over 9,000 employees globally.

Following the beginning of the generative AI boom in late 2022, Akamai initially embraced a “thousand flowers bloom” strategy for AI. The company quickly set up internal infrastructure that would give employees a safe “sandbox” to test use cases. While none of these AI applications were intended for full production, Akamai saw the value in encouraging experimentation. But only up to a point. 

“It didn’t make sense to me as a CIO that I would have people out in the Akamai ecosystem just developing AI and developing copilots,” explains Prouty, a 26-year veteran at Akamai. 

Now, Prouty prefers a more centralized approach and has adopted the thesis that most generative AI use cases that Akamai will adopt will come from the company’s vendors, including Cisco, Salesforce, and Google. Her team spends a lot of time with vendors, including a wide variety of AI startups that pitch Akamai, to better understand what their technologies can deliver, their future innovation roadmaps, and the changes that Akamai may need to make internally so it can best tap into these AI tools and generate meaningful productivity gains. 

When Akamai does opt to move forward with an AI feature, it does so in a highly measured rollout. “We’re sort of looking at as many of our vendors as we can in a very small pilot way, to understand what it is they’re offering and how it’s going to benefit us,” says Prouty, noting that she still has concerns about the maturity of AI technology and about the “murky” cost structures she’s seen from some vendors.

Each time an AI pilot is launched, Akamai creates a team chat channel in Webex so that people can share what’s working—or not working—when trying new AI capabilities.

Github Copilot has been rolled out under a “controlled release” for software engineers and in some cases, projects that would take weeks can be achieved in hours. But in other cases, the code written by the AI assistant doesn’t make sense and more work is needed to fix the errors. “There’s a learning curve,” says Prouty.

There is also some internal appetite to test offerings from other AI coding assistants, including Cursor and Anthropic’s Claude. But before Prouty signs off on that, she wants to really home in on measurable productivity benefits.

“I am still seeing that the technology is not quite there,” says Prouty. Workers still hit a lot of roadblocks when adopting these new AI tools and when that’s conveyed to vendors, they’re quick to say, “‘Oh yeah, that’s coming in the next release,’” she adds.

For some limited cases, Akamai sees a competitive advantage in building in-house AI tools. For example, the company partnered with French AI startup Dataiku to build a chatbot for the sales team, which taps into a blend of OpenAI’s LLMs and internal data from Akamai. The sales team is able to use this tool to pull a mix of private and public information about customers before making a pitch.

And while 2025 was christened as “the year of agents,” Akamai remains firmly on the sidelines when it comes to testing agentic AI. “I just don’t know if the technology is there yet,” says Prouty.

But even with the IT department exerting greater control of Akamai’s AI strategy, Prouty says she encourages an open-door policy when it comes to fielding new AI ideas.

“Let’s encourage, not discourage,” says Prouty. “Bring us your use cases. Let’s help you do that in a way that’s secure. But we’re going to put some cost controls around it.”

John Kell

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NEWS PACKETS

Salesforce debuts a new way to make it easier to build AI agents. Ahead of Salesforce’s annual Dreamforce customer conference this week, the software giant unveiled a new platform called Agentforce 360, which is intended to make it easier for businesses to build, control, and deploy AI agents. Rivals including Google and Amazon Web Services have also recently unveiled more centralized AI agent platforms as adoption of this technology is frequently stuck in the pilot phase. “Companies have invested a lot in AI, but they’re not getting the value,” Srini Tallapragada, president and chief engineering and customer success officer at Salesforce, said during a press briefing last week, according to CIO Dive.

Meta scoops up Thinking Machines Lab co-founder. Andrew Tulloch, an AI researcher and co-founder of Mira Murati’s Thinking Machines Lab, has left to rejoin Meta Platforms. Tulloch previously worked at Meta for 11 years and left in 2023 to join OpenAI before co-founding Thinking Machines Lab alongside Murati, who previously served as CTO at OpenAI, at the beginning of 2025. The Wall Street Journal reports that it is unclear which team Tulloch will be on at Meta. But the hire further highlights Meta CEO Mark Zuckerberg’s particularly aggressive push to poach top AI talent from competitors, hiring more than 50 top AI researchers from OpenAI, Google DeepMind, Apple, and others.

Broadcom hooks up with OpenAI. OpenAI is proving to have the “Midas Touch” on a large number of tech stocks and the latest to enjoy the glisten from the ChatGPT maker is Broadcom, which stands to generate billions in new revenue from a newly announced multi-year deal to sell the company’s custom chips and networking equipment to support the AI startup’s infrastructure needs. Under the terms of the deal, OpenAI will design the hardware and work with Broadcom to develop it. OpenAI’s recent long-term partnership with AMD (the sponsor of this newsletter) also sent shares of that chip supplier earlier in October, while Bloomberg reports that at OpenAI’s annual developers event, mere mentions of other companies like Figma, HubSpot, and Salesforce led to stock gains for those public companies.

ADOPTION CURVE

Executives say AI is now essential to their operations. Nearly three-quarters of executives say that their company would struggle to function without AI, a figure that rises to 77% of smaller companies with fewer than 10,000 employees, according to a survey of 1,500 IT business executives conducted by PagerDuty, which helps incident management for IT departments. A vast majority of the companies (84%) also reported that they are using AI in software development to write, review, or suggest code.

Additionally, the survey uncovered that three out of four companies have deployed at least one AI agent, with 25% saying they’ve deployed five or more. 81% of executives said they would also trust AI agents to take actions on a company’s behalf during a crisis, which could include a service outage or security event. But less optimistically, 85% say they need better procedures to detect errors or failures in AI tools and 84% of companies report experiencing at least one AI-related outage.

Courtesy of PagerDuty

JOBS RADAR

Hiring:

The state of Wisconsin is seeking a CIO, based in Dane, Wisconsin. Posted salary: $148.5K/year.

Amalgamated Bank is seeking a chief information security officer, based in New York City. Posted salary range: $240K-$260K/year.

Mascoma Bank is seeking a SVP of IT, based in White River Junction, Vermont. Posted salary range: $142.1K-$191.9K/year.

Instrumental is seeking a VP of engineering, based in Palo Alto, California. Posted salary range: $330K-$360K/year.

Hired:

The Knot Worldwide appointed John James as CTO, reporting to CEO Raina Moskowitz. James joins the wedding-planning website from financial services company Ouro, where he served as SVP of engineering. He also previously worked as VP of technology at travel technology company Expedia Group.

ASML Holding NV promoted Marco Pieters to the roles of EVP and CTO, reporting to CEO Christophe Fouquet. Pieters has had over 25 years at the Dutch semiconductor company, most recently as EVP for the product area of applications. He initially joined ASML in 1999 as a software designer.

Ibex announced the appointment of Michael Ringman, joining the outsourcing company from industry peer Telus International, where he most recently served as CIO/CTO. Prior to that, Ringman worked at another outsourcing firm, TeleTech Holdings, where he served as VP of global technology infrastructure.

JWP Connatix named Pat DeAngelis as CTO, joining the video technology company to advance its product roadmap. DeAngelis has  more than 20 years of leadership experience in the ad tech space, including serving as co-CTO at Innovid and CTO of Flashtalking.

Sovos appointed Peter Gaffney as CIO, joining the compliance and tax reporting software provider after most recently serving as SVP and CISO for workforce management software provider Magnit. He has also held technology leadership roles at Oracle, Blue Cross Blue Shield, Condé Nast, and Ann Taylor.

ConstructConnect appointed Gaurav Singal as CTO, where he will steer product development, IT, and security for the construction software provider. Singal joins ConstructConnect from payments firm Cantaloupe, where he served as CTO. He also previously served as CIO of the Georgia Lottery, chief product officer for the last mile division at XPO Logistics, and VP of technology at Goldman Sachs.



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Google DeepMind agrees to sweeping partnership with the U.K. government

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AI lab GoogleDeepMind announced a major new partnership with the U.K. government Wednesday, pledging to accelerate breakthroughs in materials science and clean energy, including nuclear fusion, as well as conducting joint research on the societal impacts of AI and on ways to make AI decision-making more interpretable and safer.

As part of the partnership, Google DeepMind said it would open its first automated research laboratory in the U.K. in 2026. That lab will focus on discovering advanced materials including superconductors that can carry electricity with zero resistance. The facility will be fully integrated with Google’s Gemini AI models. Gemini will serve as a kind of scientific brain for the lab, which will also use robotics to synthesize and characterize hundreds of materials per day, significantly accelerating the timeline for transformative discoveries.

The company will also work with the U.K. government and other U.K.-based scientists on trying to make breakthroughs in nuclear fusion, potentially paving the way for cheaper, cleaner energy. Fusion reactions should produce abundant power while producing little to no nuclear waste, but such reactions have proved to be very difficult to sustain or scale up.

Additionally, Google DeepMind is expanding its research alliance with the government-run U.K. AI Security Institute to explore methods for discovering how large language models and other complex neural network-based AI models arrive at decisions. The partnership will also involve joint research into the societal impacts of AI, such as the effect AI deployment is likely to have on the labor market and the impact increased use of AI chatbots may have on mental health.

British Prime Minister Keir Starmer said in a statement that the partnership would “make sure we harness developments in AI for public good so that everyone feels the benefits.”

“That means using AI to tackle everyday challenges like cutting energy bills thanks to cheaper, greener energy and making our public services more efficient so that taxpayers’ money is spent on what matters most to people,” Starmer said.

Google DeepMind cofounder and CEO Demis Hassabis said in a statement that AI has “incredible potential to drive a new era of scientific discovery and improve everyday life.”

As part of the partnership, British scientists will receive priority access to Google DeepMind’s advanced AI tools, including AlphaGenome for DNA sequencing; AlphaEvolve for designing algorithms; DeepMind’s WeatherNext weather forecasting models; and its new AI co-scientist, a multi-agent system that acts as a virtual research collaborator.

DeepMind was founded in London in 2010 and is still headquartered there; it was acquired by Google in 2014.

Gemini’s U.K. footprint expands

The collaboration also includes potential development of AI systems for education and government services. Google DeepMind will explore creating a version of Gemini tailored to England’s national curriculum to help teachers reduce administrative workloads. A pilot program in Northern Ireland showed that Gemini helped save teachers an average of 10 hours per week, according to the U.K. government.

For public services, the U.K. government’s AI Incubator team is trialing Extract, a Gemini-powered tool that converts old planning documents into digital data in 40 seconds, compared to the current two-hour process.

The expanded research partnership with the U.K. AI Security Institute will focus on three areas, the government and DeepMind said: developing techniques to monitor AI systems’ so-called “chain of thought”—the reasoning steps an AI model takes to arrive at an answer; studying the social and emotional impacts of AI systems; and exploring how AI will affect employment.

U.K. AISI currently tests the safety of frontier AI models, including those from Google DeepMind and a number of other AI labs, under voluntary agreements. But the new research collaboration could potentially raise concerns about whether the U.K. AISI will remain objective in its testing of its now-partner’s models.

In response to a question on this from Fortune, William Isaac, principal scientist and director of responsibility at Google DeepMind, did not directly address the issue of how the partnership might affect the U.K. AISI’s objectivity. But he said the new research agreement puts in place “a separate kind of relationship from other points of interaction.” He also said the new partnership was focused on “question on the horizon” rather than present models, and that the researchers would publish the results of their work for anyone to review.

Isaac said there is no financial or commercial exchange as part of the research partnership, with both sides contributing people and research resources.

“We’re excited to announce that we’re going to be deepening our partnership with the U.K. AISI to really focus on exploring, really the frontier research questions that we believe are going to be important for ensuring that we have safe and responsible development,” he said.

He said the partnership will produce publicly accessible research focused on foundational questions—such as how AI impacts jobs or how talking to chatbots effects mental health—rather than policy-specific recommendations, though the findings could influence how businesses and policymakers think about AI and how to regulate it.

“We want the research to be meaningful and provide insights,” Isaac said.

Isaac described the U.K. AISI as “the crown jewel of all of the safety institutes” globally and said deepening the partnership “sends a really strong signal” about the importance of engaging responsibly as AI systems become more widely adopted.

The partnership also includes expanded collaboration on AI-enhanced approaches to cybersecurity. This will include the U.K. government exploring the sue of tools like Big Sleep, an AI agent developed by Google that autonomously hunts for previously unknown “Zero Day” cybersecurity exploits, and CodeMender, another AI agent that can search for and then automatically patch security vulnerabilities in open source software.

British Technology Secretary Liz Kendall is visiting San Francisco this week to further the U.K.-U.S. Tech Prosperity Deal, which was agreed to during U.S. President Trump’s state visit to the U.K. in September. In November alone, the British government said the pact helped secure more than $32.4 billion of private investment committed to the U.K tech sector.

The Google-U.K. partnership builds on a £5 billion ($6.7 billion) investment commitment from Google made earlier this year to support U.K. AI infrastructure and research, and to help modernize government IT systems.

The British government also said collaboration supports its AI Opportunities Action Plan and its £137 million AI for Science Strategy, which aims to position the UK as a global leader in AI-driven research.



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49-year-old Democrat who owns a gourmet olive oil store swipes another historically Republican district from Trump and Republicans

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Democrat Eric Gisler claimed an upset victory Tuesday in a special election in a historically Republican Georgia state House district.

Gisler said he was the winner of the contest, in which he was leading Republican Mack “Dutch” Guest by about 200 votes out of more than 11,000 in final unofficial returns.

Robert Sinners, a spokesperson with the secretary of state’s office, said there could be a few provisional ballots left before the tally is finalized.

“I think we had the right message for the time,” Gisler told The Associated Press in a phone interview. He credited his win to Democratic enthusiasm but also said some Republicans were looking for a change.

“A lot of what I would call traditional conservatives held their nose and voted Republican last year on the promise of low prices and whatever else they were selling,” Gisler said. “But they hadn’t received that.”

Guest did not immediately respond to a text message seeking comment late Tuesday.

Democrats have seen a number of electoral successes in 2025 as the party’s voters have been eager to express dissatisfaction with Republican President Donald Trump.

In Georgia in November, they romped to two blowouts in statewide special elections for the Public Service Commission, unseating two incumbent Republicans in campaigns driven by discontent over rising electricity costs.

Nationwide, Democrats won governor’s races by broad margins in Virginia and New Jersey. On Tuesday a Democrat defeated a Trump-endorsed Republican in the officially nonpartisan race for Miami mayor, becoming the first from his party to win the post in nearly 30 years.

Democrats have also performed strongly in some races they lost, such as a Tennessee U.S. House race last week and a Georgia state Senate race in September.

Republicans remain firmly in control of the Georgia House, but their majority is likely fall to 99-81 when lawmakers return in January. Also Tuesday, voters in a second, heavily Republican district in Atlanta’s northwest suburbs sent Republican Bill Fincher and Democrat Scott Sanders to a Jan. 6 runoff to fill a vacancy created when Rep. Mandi Ballinger died.

The GOP majority is down from 119 Republicans in 2015. It would be the first time the GOP holds fewer than 100 seats in the lower chamber since 2005, when they won control for the first time since Reconstruction.

The race between Gisler and Guest in House District 121 in the Athens area northeast of Atlanta was held to replace Republican Marcus Wiedower, who was in the seat since 2018 but resigned in the middle of this term to focus on business interests.

Most of the district is in Oconee County, a Republican suburb of Athens, reaching into heavily Democratic Athens-Clarke County. Republicans gerrymandered Athens-Clarke to include one strongly Democratic district, parceling out the rest of the county into three seats intended to be Republican.

Gisler ran against Wiedower in 2024, losing 61% to 39%. This year was Guest’s first time running for office.

A Democrat briefly won control of the district in a 2017 special election but lost to Wiedower in 2018.

Gisler, a 49-year-old Watkinsville resident, works for an insurance technology company and owns a gourmet olive oil store. He campaigned on improving health care, increasing affordability and reinvesting Georgia’s surplus funds

Guest is the president of a trucking company and touted his community ties, promising to improve public safety and cut taxes. He was endorsed by Republican Gov. Brian Kemp, an Athens native, and raised far more in campaign contributions than Gisler.



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Rivian CEO says it’s a misconception EVs are politicized, with a 50-50 party split among R1 buyers

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If Rivian’s sales are any indication, owning an electric vehicle isn’t such a partisan issue, despite President Donald Trump’s rollbacks of mandates, incentives, and targets for EVs.

At the Fortune Brainstorm AI conference in San Francisco on Tuesday, Rivian CEO RJ Scaringe said it’s a misconception that electrification is politicized, explaining that most customers buy a product based on how it fits their needs, not their ideology. The questions car buyers ask, he said, are the same whether they’re purchasing one with an internal-combustion engine or a battery: “Is it exciting? Are you attracted to the product? Does it draw you in? Does the brand positioning resonate with you? Do the features answer needs that you have?”

Buyers of Rivian’s R1 electric SUV are split roughly 50-50 between Republicans and Democrats, Scaringe told Fortune’s Andrew Nusca. “I think that’s extraordinarily powerful news for us to recognize—that this isn’t just left-leaning buyers,” he added. “These are people that are saying, ‘I like the idea of this product, I’m excited about it.’ And this is thousands and thousands of customers. This is statistically relevant information.”

Buying an EV was once an indication of left-leaning politics, but the politics got scrambled after Tesla CEO Elon Musk became the top Republican donor and a close adviser to Trump. That drew some new customers to Tesla, and turned off a lot of progressive EV buyers, with many existing owners putting bumper stickers on their Teslas explaining that they bought their cars before Musk’s hard-right turn. Trump and Musk later had a stunning public feud, in part over the administration’s elimination of EV and solar tax credits.

But Scaringe said he started Rivian with a long-term view, independent of any policy framework or political trends. He also insisted that if Americans have more EV choices, sales would follow. Right now, Tesla dominates a key corner of the market, namely EVs in the $50,000 price range. Rivian’s forthcoming R2 mid-size SUV will represent a new choice in that market, with a starting price of $45,000 versus the R1’s $70,000.

Ten years from now, Scaringe said he hopes—and believes—that EV adoption in the U.S. will be meaningfully higher than it is today across the board, explaining that the main constraint isn’t on the demand side. Instead, it’s on the supply side, which suffers from “a shocking lack of choice,” especially compared to Europe and China, he added. EV options in the U.S. are limited by the fact that Chinese brands are shut out of the market.

More choices for U.S. EV buyers would presumably create more competition for Rivian—and indeed, the flood of low-priced Chinese EVs in other auto markets has created a backlash, with countries such as Canada imposing steep tariffs on them. But Scaringe appears to view more competition as positive for the market overall.

“I do think that the existence of choice will help drive more penetration, and it actually creates a unique opportunity in the United States,” he said.



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