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Suspect in Coinbase hack kept data for more than 10,000 customers on her phone, court filing alleges

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In May, Coinbase revealed that hackers had made off with the personal data of thousands of clients, which criminals used to trick customers into handing over their crypto. While the hack, which Coinbase says will cost it up to $400 million, stems from rogue employees at an outsourcing firm in India, the U.S.’s largest crypto exchange has offered few details about who specifically was responsible. Now, a new court filing provides a closer look at one suspect and how she helped carry out the breach, which is the worst in Coinbase history.

According to an amended complaint filed Tuesday by the class-action law firm Greenbaum Olbrantz, the hack is connected to Ashita Mishra, an employee of TaskUs, a publicly traded firm based in Texas that outsources customer service support for large tech companies to cheap labor markets. Mishra worked at a TaskUs service center in Indore, India.

In September 2024, she began stealing confidential customer data, including Social Security numbers and bank account information, alleges the lawsuit. Mishra agreed to sell the information to the hackers, who used it to impersonate Coinbase employees and lure victims into giving away their crypto.

From September through January, Mishra and another accomplice recruited other TaskUs employees to steal customer information in a “sophisticated hub-and-spoke conspiracy that funneled Coinbase customer data from TaskUs computers to criminals,” the putative class-action claim states. Even team leaders and operation managers were complicit, the complaint alleges, citing a former TaskUs employee.

When TaskUs eventually got wise to the breach, Mishra’s phone contained data for more than 10,000 Coinbase customers. She and others who were part of the conspiracy were paid $200 a picture, according to the complaint. Sometimes, Mishra took as many as 200 photos of Coinbase customer accounts a day. More than 69,000 customers were impacted, Coinbase said in regulatory filings.

The masterminds behind the bribery scheme appear to be teenagers and twenty-somethings who are part of a loose collective of criminal hackers called “the Comm,” Fortune previously reported.

The allegation that the data thefts began in September 2024 is significant since Coinbase has previously stated that the date the breach occurred was in late December.

In an other notable development, TaskUs alleged this month that Coinbase employees, not just outside vendors, were involved in the hack, but the outsourcer did not elaborate further. 

Coinbase and TaskUs did not immediately respond to requests for comment on the amended complaint. Fortune was not able to immediately find contact information for Ashita Mishra.

“We place the highest priority on safeguarding the data of our clients and their customers and continue to strengthen our global security protocols and training programs,” a TaskUs spokesperson previously told Fortune.

“We notified affected users and regulators, cut ties with the TaskUs personnel involved and other overseas agents, and tightened controls,” said a Coinbase spokesperson in a previous statement about the hack.

‘Pattern of concealment’

The narrative outlined in the complaint is the most detailed account yet of one of the biggest crypto hacks of the year and the largest breach that Coinbase has disclosed in its more-than-decade-long history.

Other plaintiffs’ lawyers have sued the crypto exchange for the hack. Coinbase has pushed for these lawsuits to enter arbitration, which is a process that has historically helped companies mitigate both financial damages and adverse publicity.

This likely explains in part why the class-action firm chose to sue the Coinbase outsourcer, TaskUs, rather than go after the crypto firm directly.

As part of its complaint, the law firm alleges that TaskUs “took steps to silence those with knowledge of the breach.” In January, the outsourcer fired 226 staff members working in Indore, Fortune previously reported. The company took the extreme measure because the conspiracy had “so pervasively infiltrated TaskUs’ systems that TaskUs could not identify all of the individuals involved,” alleges the complaint, citing a former employee at the outsourcer.

And, on Feb. 10, TaskUs decided to fire the human resource team it had assembled to investigate the breach, in what the lawsuit claimed was a “a pattern of concealment.” 

The new court filing from Greenbaum Olbrantz amends an earlier complaint filed in May, about two weeks after Coinbase disclosed the hack. The firm has previously brought high-profile litigation, including a lawsuit that alleges airlines sold customers window seats, only to seat them next to windowless walls.

Coinbase has tried to include the lawsuit in a consolidation of all hack-related complaints against the crypto exchange. TaskUs has moved to both dismiss the lawsuit and block the case’s inclusion into the larger consolidated complaint.

“Our amended complaint provides an unprecedented accounting of how this data breach unfolded and we will continue to work towards holding all responsible parties accountable,” Carter Greenbaum, cofounder of Greenbaum Olbrantz, said in a statement.

On the new Fortune Crypto Playbook vodcast, Fortune’s senior crypto experts decode the biggest forces shaping crypto today. Watch or listen now



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Morgan Stanley strategist Michael Wilson says lackluster job numbers could actually be good news

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Ahead of the highly anticipated November jobs data to be released this week, even lackluster numbers may be greeted with relief by Wall Street.

A moderately cooling labor market could increase the likelihood of more rate cuts by the Federal Reserve—a tantalizing prospect for many investors eying future earnings growth—fueling bullish behaviors in the stock market, according to Morgan Stanley analysts.

“We are now firmly back in a good is bad/bad is good regime,” Michael Wilson, chief U.S. equity strategist and chief investment officer for Morgan Stanley, wrote in a note to investors on Monday.

Fed Chair Jerome Powell’s divisivecut last week, the Fed’s third cut in as many meetings, was based on consistent data showing a softening job market, including unemployment rising three months in a row through September, and the private sector shedding 32,000 jobs last month, per ADP’s November report

According to Powell, the quarter-point cut was defensive and a way to prevent the labor market from tumbling, adding that while inflation sits at about 2.8%, which is higher than the Fed’s preferred 2%, he said he expects inflation to peak early next year, barring no additional tariffs.

He added that monthly jobs data may have been overcounted by about 60,000 as a result of data collection errors, and that payroll gains may actually be stagnant or even negative.

“I think a world where job creation is negative…we need to watch that very carefully,” Powell said at the press conference directly following the announcement of the rate cut. 

Wilson suggested that Powell’s emphasis on the jobs data, as well as his de-emphasis on tariff-caused inflation, makes the labor market a crucial factor in monetary policy going into 2026. 

As a result of the government shutdown, the Labor Department’s job market report will be released on Tuesday, which will contain data from both October and November, and is expected to show a modest 50,000 payroll gain in November, with the unemployment rate ticking up from 4.4% to about 4.5%, consistent with the trend of a labor market that is slowing, but not suddenly bottoming out. 

‘Rolling recovery’ versus plain bad news

The Morgan Stanley strategist has previously argued that weak payroll numbers are actually a sign of a “rolling recovery,” with the economy in the early stages of an upswing slowly making its way through each sector. It follows three years of a “rolling recession” that Wilson said had kept the economy weaker than what employment and GDP figures suggested.

In Wilson’s eyes, because jobs data is a lagging metric, the trough of the labor cycle was actually back in the spring, coinciding with mass DOGE firings and “Liberation Day” tariffs. For a more accurate representation of the health of the economy, Wilson argued to look instead at the markets. The S&P 500, for example, is up nearly 13% over the last six months.

However, with Powell basing his policy decisions on data such as jobs, Wilson noted, the Fed could still see more room to cut, even as Morgan Stanley sees a labor market that is not in jeopardy.

“In real time, the data has not been weak enough to justify cutting more,” Wilson told CNBC last week prior to the Fed meeting. “But when they actually look at the revisions now…it’s very clear that we had a significant labor cycle, and we’ve come out of it, which is very good.”

But just as economists weren’t in consensus for the FOMC’s most recent rate cut, the possibility of more meager jobs numbers is not universally favored.

Claudia Sahm, chief economist at New Century Advisors and a former Fed economist, agreed the job data is a lagging economic indicator, but warned it could indicate a recession is underway, not that we’re already in the clear. What was particularly concerning to her was that lagging labor data could bear worse job news, as layoffs have yet to surge following shrinking job openings. 

She told Fortune ahead of the Fed’s decision last week that additional rate cuts would not be welcome news, but rather a sign the Fed had acted too late in trying to correct a battered labor market.

“If the Powell Fed ends up doing a lot more cuts, then we probably don’t have a good economy,” she said. “Be careful what you wish for.”



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Actor Joseph Gordon-Levitt wonders why AI companies don’t have to ‘follow any laws’

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In a sharp critique of the current artificial intelligence landscape, actor-turned-filmmaker-turned- (increasingly) AI activist Joseph Gordon-Levitt challenged the tech industry’s resistance to regulation, posing a provocative rhetorical question to illustrate the dangers of unchecked development: “Are you in favor of erotic content for eight-year-olds?”

Speaking at the Fortune Brainstorm AI conference this week with editorial director Andrew Nusca, Gordon-Levitt used “The Artist and the Algorithm” session to pose another, deeper question: “Why should the companies building this technology not have to follow any laws? It doesn’t make any sense.”

In a broad-ranging conversation covering specific failures in self-regulation, including instances in which “AI companions” on major platforms reportedly verged into inappropriate territory for children, Gordon-Levitt argued relying on internal company policies rather than external law is insufficient, noting such features were approved by corporate ethicists.

Gordon-Levitt’s criticisms were aimed, in part, at Meta, following the actor’s appearance in a New York Times Opinion video series airing similar claims. Meta spokesperson Andy Stone pushed back hard on X.com at the time, noting Gordon-Levitt’s wife was formerly on the board of Meta rival OpenAI.

Gordon-Levitt argued without government “guardrails,” ethical dilemmas become competitive disadvantages. He explained that if a company attempts to “prioritize the public good” and take the “high road,” they risk being “beat by a competitor who’s taking the low road.” Consequently, he said he believes business incentives alone will inevitably drive companies toward “dark outcomes” unless there is an interplay between the private sector and public law.

‘Synthetic intimacy’ and children

Beyond the lack of regulation, Gordon-Levitt expressed deep concern regarding the psychological impact of AI on children. He compared the algorithms used in AI toys to “slot machines,” saying they use psychological techniques designed to be addictive.

Drawing on conversations with NYU psychologist Jonathan Haidt, Gordon-Levitt warned against “synthetic intimacy.” He argued that while human interaction helps develop neural pathways in young brains, AI chatbots provide a “fake” interaction designed to serve ads rather than foster development.

“To me it’s pretty obvious that you’re going down a very bad path if you’re subjecting them to this synthetic intimacy that these companies are selling,” he said.

Haidt, whose New York Times bestseller The Anxious Generation came recommended from Gordon-Levitt onstage, recently appeared at a Dartmouth-United Nations Development Program symposium on mental health among young people and used the metaphor of tree roots for neurons. Explaining tree-root growth is structured by environments, he brought up a picture of a tree growing around a Civil War–era tombstone. With Gen Z and technology, specifically the smartphone, he said: “Their brains have been growing around their phones very much in the way that this tree grew around this tombstone.” He also discussed the physical manifestations of this adaptation, with children “growing hunched around their phone,” as screen addiction is literally “warping eyeballs,” leading to a global rise in myopia shortsightedness.

The ‘arms race’ narrative

When addressing why regulations have been slow to materialize, Gordon-Levitt pointed to a powerful narrative employed by tech companies: the geopolitical race against China. He described this framing as “storytelling” and “handwaving” designed to bypass safety checks,. Companies often compare the development of AI to the Manhattan Project, arguing slowing down for safety means losing a war for dominance. In fact, The Trump administration’s “Genesis Mission” to encourage AI innovation was unveiled with similar fanfare just weeks ago, in late November.

However, this stance met with pushback from the audience. Stephen Messer of Collectiv[i] argued Gordon-Levitt’s arguments were falling apart quickly in a “room full of AI people.” Privacy previously decimated the U.S. facial recognition industry, he said as an example, allowing China to take a dominant lead within just six months. Gordon-Levitt acknowledged the complexity, admitting “anti-regulation arguments often cherrypick” bad laws to argue against all laws. He maintained that while the U.S. shouldn’t cede ground, “we have to find a good middle ground” rather than having no rules at all.

Gordon-Levitt also criticized the economic model of generative AI, accusing companies of building models on “stolen content and data” while claiming “fair use” to avoid paying creators. He warned a system in which “100% of the economic upside” goes to tech companies and “0%” goes to the humans who created the training data is unsustainable.

Despite his criticisms, Gordon-Levitt clarified he is not a tech pessimist. He said he would absolutely use AI tools if they were “set up ethically” and creators were compensated. However, he concluded without establishing the principle that a person’s digital work belongs to them, the industry is heading down a “pretty dystopian road.”



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Fed chair race: Warsh overtakes Hassett as favorite to be nominated by Trump

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Wall Street’s top parlor game took a sudden turn on Monday, when the prediction market Kalshi showed Kevin Warsh is now the frontrunner to be nominated as the next Federal Reserve chairman, overtaking Kevin Hassett.

Warsh, a former Fed governor, now has a 47% probability, up from 39% on Sunday and just 11% on Dec. 3. Hassett, director of the National Economic Council, has fallen to 41%, down from 51% on Sunday and 81% on Dec. 3.

A report from CNBC saying Hassett’s candidacy was running into pushback from people close to President Donald Trump seemed to put Warsh on top. The resistance stems from concerns Hassett is too close to Trump.

That followed Trump’s comment late Friday, when he told The Wall Street Journal Warsh was at the top of his list, though he added “the two Kevins are great.”

According to the Journal, Trump met Warsh on Wednesday at the White House and pressed him on whether he could be trusted to back rate cuts. 

The report surprised Wall Street, which had overwhelming odds on Hassett as the favorite, lifting Warsh’s odds from the cellar.

But even prior to the Journal story, there have been rumblings in the finance world Hassett wasn’t their preferred choice to be Fed chair.

At a private conference for asset managers on Thursday, JPMorgan Chase CEO Jamie Dimon signaled support for Warsh and predicted Hassett was likelier to support Trump on more rate cuts, sources told the Financial Times.

And in a separate report earlier this month, the FT said bond investors shared their concerns about Hassett with the Treasury Department in November, saying they’re worried he would cut rates aggressively in order to please Trump.

Trump has said he will nominate a Fed chair in early 2026, with Jerome Powell’s term due to expire in May. 

For his part, Hassett appeared to put some distance between himself and Trump during an appearance on CBS’ Face the Nation on Sunday.

When asked if Trump’s voice would have equal weighting to the voting members on the rate-setting Federal Open Market Committee, Hassett replied, “no, he would have no weight.”

“His opinion matters if it’s good, if it’s based on data,” he explained. “And then if you go to the committee and you say, ‘well the president made this argument, and that’s a really sound argument, I think. What do you think?’ If they reject it, then they’ll vote in a different way.”



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