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Delta, United passengers allege airlines sold millions of window seats withouts windows

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Delta Air Lines and United Airlines were sued this week by passengers claiming they paid extra to sit in “window” seats, but were instead assigned to sit next to a windowless wall.

According to the proposed class action lawsuits filed Tuesday in San Francisco federal court and Brooklyn, New York federal court, the two airlines breached their contracts by misleading customers, charging them for window seats but placing them in the gaps between the windows without effectively disclosing the seat placement to the passengers. 

“United specifically represented to the Plaintiffs and class members that the particular seats they chose had a ‘window,’ even though United knew full well they did not,” one complaint said. “Nevertheless, United solicited, accepted, and retained cash, points, or other airline benefits that consumers specifically paid to sit next to a window.”

A separate complaint uses similar language to describe customers’ alleged experience with Delta. The lawsuits said that beyond being an amenity passengers paid more for, window seats can help alleviate motion sickness or soothe cranky children, among other benefits.

Of United’s more than 1,000 aircraft, many are Boeing 737-series and Airbus A321-series planes that contain at least one windowless seat—usually 10A, 11A, or 12A—according to the lawsuits. Delta’s smaller fleet has a similar composition of aircraft with these windowless configurations, usually the result of the patterns of internal air conditioning duction or electrical conduits. The lawsuits said each airline sold more than one million windowless seats over the last four years.

United declined Fortune’s request for comment. Delta did not respond to a request for comment.

Grievances toward seat fees

Seat fees—such as having to pay more to sit by a window seat or exit row—among other baggage and flight change fees, are a strategy used by airlines to increase revenue while keeping the base price for flights lower. American, Delta, United, Frontier, and Spirit airlines made $12.4 billion in seat fee revenue between 2018 and 2023, according to a November 2024 report from the U.S. Senate Permanent Subcommittee on Investigations. Delta got 0.3% of its revenue from the fees in 2023; seat fees similarly made up 2.6% of United’s revenue the same year. The investigation was part of a Biden-era push to increase airline transparency of hidden fees.

According to the lawsuits, United can charge $50 for window seat assignment on domestic flights and $100 for some international flights, while Delta passengers must pay up to $40 to reach a higher ticket tier, at which point they would need to pay more than $30 to pick their window seat. These upcharges for features airlines can allegedly not deliver on are part of the larger problem of airlines heaping invisible fees onto passengers, according to Carter Greenbaum, one of the lawyers who filed the two lawsuits

“Consumers are rightfully angry that they continue to be charged for fees and for services that were once free and included and that companies are not up front with how much products cost,” Greenbaum told Fortune. “Consumers are tired of junk fees, and that’s a bipartisan issue.”

Delta has seen the double-edged sword of offering too many amenities to upper-middle-class customers, navigating annoyance from patrons about overcrowded lounges that were freshly updated with fine dining and valet services at the beginning of the year. Legislators have also scrutinized Delta’s move to individually price tickets using AI, warning it could lead to “predatory pricing.” The airline said the pricing would be “publicly filed and based solely on trip-related factors.” 

Pushes to increase transparency

While passengers can use sites like SeatGuru to view aircraft seat maps and assess whether their seat will actually be next to a window, Greenbaum said the onus should still be on the airline to be transparent with customers about the reality of their seat conditions.

“A company cannot misrepresent the nature of the products it sells and then rely on third party reviews to say a customer should have known that it was lying,” Greenbaum said. “If third parties are able to effectively crowdsource this information, there’s really no excuse for United and Delta to not be transparent about the nature of the premium upgrade that they’re selling to customers.”

Airlines have previously gotten in trouble for allegedly promising customers services they could not deliver on. In 2018, U.S. Airways paid a $9.85 million settlement to resolve a class action lawsuit alleging the airline did not immediately refund a checked baggage service fee after passenger luggage was lost, damaged, or delayed. The current cases against Delta and United are even more “extreme” than the 2018 lawsuit, Greenbaum said. In each of the lawsuits he filed, there are 100 people in each class with an aggregated $10 million in claims.

“In this case,” he said, “they have quite literally sold customers a window seat without a window.”

Introducing the 2025 Fortune Global 500, the definitive ranking of the biggest companies in the world. Explore this year’s list.



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Robinhood launches staking for Ethereum and Solana in ongoing crypto expansion

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Robinhood is doubling down on crypto offerings. The trading app will launch staking for Ethereum and Solana in New York starting on Tuesday, according to the company, allowing customers to earn yield on cryptocurrency. 

The company will let customers stake in New York and plans to expand across the country. “We’re proud of the momentum we’ve seen with staking and especially excited that staking is now available to customers in New York, which has one of the most rigorous regulatory frameworks in the country,” wrote Johann Kerbrat, senior vice president and general manager of Robinhood Crypto, in a note to Fortune

Staking has been part of the crypto universe for nearly a decade, rewarding users who lock up a stash of tokens in order to help operate a blockchain network. But uncertainty over its legal status has meant it has been mostly experienced crypto users who have engaged in it using their own wallets.

In 2023, the exchange Kraken agreed to pay $30 million to settle allegations that it broke the Securities and Exchange Commission’s rules by offering staking. Robinhood’s launching of crypto stakes reflects a looser regulatory environment under President Donald Trump’s administration. 

“These crypto enhancements are strategic chess moves positioning Robinhood for the anticipated transformation of financial infrastructure through blockchain technology and tokenization—particularly with the regulatory clarity we expect under the current administration,” said Caydee Blankenship, senior equity research analyst at CFRA Research. 

Robinhood also announced a push into global crypto markets. In Europe, it will add perpetual futures contracts on several coins, and it will also enter the Indonesian market, as it agreed to buy a brokerage and crypto platform in the country. 

Robinhood is not new to crypto, as users on the platform have been able to trade Bitcoin and Ethereum since 2018. However, the company has beefed up its crypto arm this year. In June, Robinhood completed a $200 million acquisition of Bitstamp, the world’s longest-running crypto exchange. Crypto transactions accounted for more than 21% of the company’s revenue, as of last month’s earnings report. 

Robinhood’s expansion of their digital assets could help them challenge other crypto exchanges, according to Romeo Alvarez, research analyst at William O’Neil. “Robinhood is stepping up its efforts to compete on a global basis with larger trading platforms like Coinbase, Binance, OKX, and Kraken,” he said.  

The last few days have seen other big banks vie for staking. On Friday, BlackRock filed for a stake Ethereum ETF, the iShares Ethereum Staking Trust (ETHB). The Wall Street giant already has an Ethereum ETF (ETHA), but that one does not have staking components. 



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Amazon robotaxi service Zoox to charge for rides in 2026, with ‘laser-focus’ on transporting people, not deliveries, says cofounder

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Amazon’s self-driving robotaxi subsidiary, Zoox, expects to start charging passengers for rides in Las Vegas in early 2026, with paid rides in the San Francisco Bay Area coming later next year, a company executive said Monday.

The move, which would represent a key milestone for Zoox as it seeks to catch up with Alphabet’s Waymo, depends on obtaining federal regulatory and state approvals, Zoox Co-founder and chief technology officer Jesse Levinson told the audience at Fortune’s Brainstorm AI event in San Francisco on Monday.

And while robotaxi rival Waymo recently partnered with DoorDash to test food deliveries with driverless cars, Levinson said that Zoox is “laser focused” on moving people around cities, an addressable market he sees as being “just profoundly huge.” That directive has come “all the way from the very top” at Amazon, he added, despite the retailer’s significant interest in driverless package delivery.

“It’s harder to move people around than packages in terms of what you have to do with your vehicle,” Levinson said. On the other hand, automating package delivery is rife with its own challenge because the boxes have to get in and out of the vehicle, which isn’t as straightforward as people who can move themselves, he added.

Zoox crossed the 1 million mile technical threshold for autonomous rides just last week, Levinson said. The company’s distinct, carriage-seated vehicles, which have no steering wheels or manual controls, currently provide rides to passengers free of charge in portions of Las Vegas and Zoox is slowly opening up the waitlist to use the service in San Francisco.

Despite the progress and the plans to start charging fares, Zoox won’t generate revenues that are meaningful to Amazon, its $2.4 trillion parent company, for at least several more years, Levinson said. 

“This is pretty expensive,” said Levinson. “Over the next few years, it will start to be a really interesting business because the revenue you can generate from the robotaxi is quite a bit more than the expense to run robotaxi.”

That’s the point at which the business will become more “financially interesting,” he added.

Building cars without human drivers in mind

While creating a driverless robotaxi service comes with various challenge, Levinson believes it will ultimately be a key method for moving people around dense urban areas.

“Our view is that people aren’t doing this, not because it’s not a good idea, but because it’s just really hard,” said Levinson. “It takes a lot of time, it’s very cross functional, and it’s expensive. But I do think over time this is going to be a much more popular way of human transportation”

One of the gaps between a driverless robotaxi service like Zoox and Waymo, said Levinson, is in the way the cars are built. Rather than retrofitted vehicles that were manufactured with a human driver in mind, Zoox cars were built to be driverless. Levinson said the four-passenger cabins have carriage seating, active suspension, individual screens for each seat, and four-zone climate control. 

“The cars that have been designed over the last 100 years are for humans,” Levinson said. “All the choices, their shape, their architecture, what components they have in them—they were all designed for human drivers.” Levinson said Zoox offers a more cushy, social rider experience that he thinks will be a differentiator among competitors like Waymo and potentially Tesla’s robotaxi fleet. 

Another competitive element for Zoox is its battery, said Levinson. The bigger battery is more environmentally and economically friendly because it requires less charging.

“The economic opportunity and the opportunity for customers [as we] create this whole new category of transportation is actually much more exciting and even more financially compelling than simply taking something they do today and saving a bit of money,” he said.



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What’s the top concern among billionaires? Not a financial crash or debt crisis. It’s tariffs

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Money can’t buy you love, but surely billions of dollars ought to be enough to insulate you from global uncertainty and provide some peace of mind, right? Maybe not.

According to the latest UBS Billionaire Ambitions Report, which surveyed superrich clients around the world, only 1% said, “I am not worried about any economic, market, or policy factors negatively impacting the market environment over the next 12 months.”

Meanwhile, the most widely cited concern by billionaires was tariffs, with 66% saying it will most likely harm market conditions over the coming year. Close behind was “major geopolitical conflict” at 63% and policy uncertainty at 59%.

And while Wall Street is worried about soaring U.S. debt, other sovereign borrowers, and AI hyperscalers issuing more bonds, a comparatively low 34% of billionaires flagged a debt crisis as the biggest thing keeping them up at night.

Other risks that are top-of-mind elsewhere but were lower on the list for billionaires were global recession (27%), a financial market crisis (16%), and climate change (14%).

To be sure, UBS pointed out there are regional differences in what billionaires are worried about. For example, 75% of billionaires in the Asia-Pacific region cited tariffs, compared with 70% in the Americas citing higher inflation or major geopolitical conflict.

That’s as President Donald Trump’s trade war has hit China and Southeast Asia with steep duties, while Japan and South Korea face lower but still historically high tariffs.

On the other end of the trade war, importers in the U.S. are passing along some tariff costs to American consumers, who are increasingly anxious about high prices and affordability.

In fact, Trump’s tariffs may actually cool inflation for the rest of the global economy while keeping price pressures sticky at home.

The president and the White House insist costs are lower, but the consumer price index has seen its annual rate accelerate steadily since Trump’s “Liberation Day” shocker in April.

Of course, billionaires are not as bound by international borders as most, making any regional differences among them more fluid.

The UBS report found 36% have relocated at least once, with another 9% saying they are considering it. The top reasons given were seeking a better quality of life (36%), geopolitical concerns (36%), and the ability to organize tax affairs more efficiently (35%).



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