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Gen Z wants to have their AI cake and eat it, too: KPMG intern survey reveals a generation that wants to have things both ways

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For years, headlines have warned of robots taking jobs, automation erasing careers, and artificial intelligence (AI) creating an uncertain future for younger generations. But if you ask Generation Z interns entering the workforce in 2025, the story looks very different.

According to a new survey of more than 1,100 KPMG interns across the U.S., Gen Z doesn’t see AI as a looming threat. Instead, they see it as a powerful tool they feel confident using to boost their performance. While half of respondents expect roughly 20% of their jobs to be automated once they start full-time roles, 92% believe they can adapt. What they want from their employers isn’t protection from technology—it’s mentorship, stability, and a healthier balance between work and life.

“Gen Z is making AI work for them,” said Derek Thomas, National Partner-in-Charge of University Talent Acquisition at KPMG U.S. “While other generations are still debating whether to use it, Gen Z is exploring new and creative ways to utilize AI for increased efficiency in their daily lives and enhance their performance at work.”

In an interview with Fortune, Thomas said he’s seen how, with the integration of AI into early-career workflows, “some of those mundane things that they were doing before can now be automated and the things that just didn’t take a lot of thought, more routine-type processes are now being done through technology.” New hires, often Gen Z, are getting to a point where they can go a deal with bigger and deeper issues, and using more critical thinking, than the previous expectation. They’re “diving into the analytical side, the more higher-risk, complicated side of things, earlier in their career than I probably would have when I was coming up.”

Digitally experimental, but cautious

The survey, conducted in July 2025, shows Gen Z’s comfort with AI stands out sharply compared to older peers in the workplace. 60% of interns described themselves as more experimental with AI tools than other generations, applying them not only to school and work projects, but also to personal tasks. Nearly nine in 10 already use generative AI at least once or twice per week.

Still, confidence doesn’t mean blind trust. When asked about risks, interns pointed first to over-reliance: the fear of losing creativity and critical thinking in the process. Misinformation and algorithmic bias followed closely as concerns. This blend of enthusiasm and caution sets the generation apart: They want to master new technology, but not surrender to it.

That tension extends to education as well. Just 8% said their universities strongly encouraged the use of AI tools, while more than half reported that schools permitted AI under structured guidelines. For Gen Z, the message is clear: AI is valuable, but boundaries and balance matter. KPMG’s Big 4 rival, EY, had similar conclusions in its own sweeping survey of Gen Z. They’re the “pragmatic generation,” Marcie Merriman and Zak Dychtwald wrote, approaching “life’s traditional milestones” with a sort of “reasoned skepticism” that comes from seeing lots of myths busted in their formative years.

Thomas said that’s an interesting view, and in his experience, he’s seen Gen Z wanting to see evidence before they commit to a certain approach. “For instance, coming into the office, showing them that benefit.” He said he’s seen an attitude among Gen Zers like, “Okay, you’re telling me it’s going to be good for me, but is it really?” The more that leaders can show them what the benefits will be, the more confidence they’ll have they’re not just doing something for the sake of doing it. This is certainly a big change for Gen Xers and older millennials, who were expected to show up at the office every day from 8:30 or 9:00 a.m. onward, no excuses.

A 9-to-5 rebellion

Perhaps the most striking difference between Gen Z and previous cohorts isn’t their relationship with technology—it’s their vision for the workplace itself. Traditional 9-to-5 schedules, a cornerstone of corporate life for decades, are not part of their ideal future. Nearly half of the interns surveyed said eliminating rigid workday structures was their top desired change.

What they want more than anything? Balance. Work-life balance ranked as the top priority when considering full-time jobs, surpassing salary. Interns voiced anxiety about when, or if, it was acceptable to step away from their desks, revealing how workplace norms still dictate subtle pressures. Many also want employers to reduce mandatory video requirements during virtual meetings and to place more emphasis on well-being than previous generations experienced.

Thomas said in the survey Gen Z wants “great careers with real balance … Here’s the irony: the most digitally connected generation in history knows that real career magic happens face-to-face. They want mentors, not just managers — and they are learning by experiencing and observing in-person interactions.”

Thomas summed up the attitude he sees from Gen Z workers: “Can I have flexibility to get the work done, as long as I’m showing the results that you need to see?” He said there’s give-and-take to this, as flexibility doesn’t mean coming in at 5:00 am when nobody is in the office. Once that negotiation is worked out, he added, “It’s been surprisingly easier to get the younger folks into the office more often and wanting to be there more hands on than some of the folks who’ve been around for a little bit longer, so I’ve been pleasantly surprised to see they really do thirst for that in-person interaction.”

Wellness benefits are central to that equation. Financial wellness topped the list of desired support programs, followed by flexible wellness perks and family-oriented benefits. For a generation that came of age during economic volatility, financial health and long-term security weigh heavily.

Mentorship over machines

Another notable revelation from the survey: despite being digital natives, Gen Z shows a strong preference for in-person learning over anything tech-enabled. Interns said face-to-face mentoring, peer-to-peer knowledge sharing, and hands-on projects were the most effective ways to learn.

Ironically, short-form videos and AI-powered adaptive learning—formats designed to appeal to fast-paced learners—ranked among the least preferred.

The survey also underscores the importance of office culture in their development. Respondents found in-person interactions most helpful for navigating workplace norms, whether by observing managers in meetings or sharing informal conversations over lunch. These interactions not only built confidence but also forged personal connections: A majority reported making five or more genuine friendships with fellow interns this summer. Gallup has found support for this in recent polling, with Gen Z emerging as the generation least enamored of remote work.

Stability in an uncertain market

Though Gen Z is often stereotyped as restless or job-hopping, the survey tells another story. Nearly 60% said they expect to spend most of their careers at just one or two companies, climbing the ladder by building expertise rather than constantly switching employers. Another 35% anticipate staying in one field while changing roles over time, while 27% say they will prioritize purpose over traditional career paths.

Whatever the trajectory, stability looms large. These preferences reflect the economic pressures Gen Z has grown up with: global recessions, inflationary shocks, and waves of layoffs across industries. Security and growth opportunities outrank the allure of constant reinvention.

“Gen Z wants to go deep, not wide,” Thomas said. “They’re looking for employers who invest in their growth, offer purpose-driven work and provide the stability to build meaningful careers over time.”

Fighting labels and shaping culture

Cultural identity remains a key driver for this generation. When asked about building inclusive workplaces, respecting different perspectives ranked highest on the list, followed by accommodating diverse working styles. Their biggest challenge in digital workplace settings, though, was deciding how much personality to reveal online—a telling signal for a generation often scrutinized for oversharing on social media.

One of the clearest messages from the survey is that Gen Z wants to redefine the stereotypes attached to them. Nearly half of respondents said the perception of their generation as “lazy or unmotivated” was the label they most wanted to eliminate.

That stereotype is increasingly at odds with survey data and the behaviors employers are already observing. Gen Z is technologically savvy, proactive about wellness, intentional about careers, and focused on learning from real human interactions. They may not buy into the rigid structures of past decades, but they’re motivated by building purposeful, stable, and balanced lives.

Thomas shared that he had to overcome that kind of bias himself, before he recognized that what he thought was a reluctance to work hard was really Gen Zers being much more comfortable setting boundaries with him than he would have been at that age. “I didn’t grow up knowing that I could establish boundaries, that it was okay to sit there and try to figure out how to have that balance,” he said, offering praise for what he experiences as a “really innovative group of individuals.”

The Gen Z proposition

For employers, this research is more than a generational snapshot. Companies that treat AI purely as a cost-cutting replacement risk alienating a generation that sees it as an enhancement. Organizations that cling to rigid work schedules or underinvest in mentorship may miss the chance to retain some of the most adaptable talent entering the workforce.

Gen Z isn’t asking for less work. They’re asking for work that is smarter, more flexible, and more sustainable—work that allows them to grow as professionals without sacrificing their wellbeing.

“This generation wants careers that fuel their ambitions without burning them out,” Thomas concluded. “Gen Z brings their whole self to work and expects their employers to support every part of that equation. It’s about building a fulfilling life, not just a successful career.”

At the end of the day, Thomas told Fortune, work is still work and nothing succeeds like success. One thing he tells new hires is that the better they perform, the more they’ll get their longed-for flexibility. “We do express upon them the importance of being able to demonstrate that [they] can get the work done, and that [they] can be relied upon.” That sounds like something downright old-fashioned: a strong work ethic.



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Co-working provider JustCo CEO sees commonalities with hotels: ‘It’s a hospitality business’

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Kong Wan Sing, the founder and CEO of JustCo, one of Asia’s largest co-working space providers, doesn’t quite think of himself as leading an office company. Instead, he sees parallels with a different property business: Hotels.

“It’s a hospitality business. People come to us not just for the network, but also for the hospitality,” he told Fortune. “You need to serve them. You have to take care of their needs, like serving the customers who are coming to look for them in the office.”

Kong and JustCo are expanding their presence in Asia even as employers and employees continue to fight a battle about flexible work and returning to the office. Globally, corporate giants ranging from Amazon to JPMorgan have called workers back to the office full-time. But employees tout the benefits of working from home and hybrid work, forcing employers and office designers to get creative in how they bring people back. 

The company is also expanding into new markets regionally, including Malaysia and India. In the longer run, they’re also looking to move into countries in North Asia and the Middle East.

“After entering all these markets, we will be truly covering all the key cities in Asia-Pacific,” says Kong. He’s even considering returning to mainland China, after JustCo exited the market in 2022 due to tight social distancing regulations during the COVID pandemic.

JustCo just entered the Vietnam market with a new office along Ho Chi Minh City’s waterfront. The Vietnamese city is the tenth urban market in Asia for JustCo. It’s also a return of sorts for Kong, who was first exposed to the idea of a flexi-office in Ho Chi Minh City several decades ago. 

JustCo’s story

Kong Wan Sing founded JustCo in Singapore in 2011. Following a regional expansion drive in 2015, it now operates 48 offices across Asia-Pacific, including in major cities like Seoul, Bangkok, Taipei, Melbourne, and Sydney. Kong himself hails from a family of entrepreneurs; his parents operate garment factories in nearby Malaysia. “There’s genes inside me to build a business,” he says. 

In the early 2000s, Kong was an employee of Singaporean real estate investment company Mapletree, working out of a flexi-office in Vietnam’s Ho Chi Minh City. (A flexi-office is a modern workspace where employees don’t have assigned desks, but instead choose from various work zones including hot desks, quiet pods, and collaborative areas.)

The experience opened his eyes to the value of flexible workspaces, and he saw a business opportunity in Asia, where such spaces were still few and far between. 

Kong notes that, just three years ago, just under 4% of all offices in Asia-Pacific were flexi-offices. It’s since risen to over 5%, but that’s still half the level seen in more developed markets in Europe and the U.S. Yet JustCo’s CEO says he’s seeing a “surge” in Asia: “The growth is definitely much faster than European or American countries.”

JustCo also leases small offices for businesses to rent. Sixty percent of JustCo’s clients are multinational corporations looking for space for a regional office, Kong said. Companies like Chinese tech giant Tencent and U.S. vaccine maker Moderna use JustCo for their local offices. 

New brands

JustCo has since broadened its offerings to potential renters, launching two new brands: “THE COLLECTIVE” and “the boring office.”

The former is a luxury co-working space, equipped with premium white-glove services like daily breakfasts and aperitif hours, and twice-a-day office cleaning. The first such space was launched in Tokyo in March.

“Japan is a very mature market, and people in Japan—they appreciate luxury stuff,” said Kong, when asked why the country was chosen to debut its premium brand. Kong and his team has since launched THE COLLECTIVE in Bangkok and Taipei; the company will bring the concept to Singapore and India in 2026.

“The boring office” sits on the other end of the spectrum, catering to firms that want a stripped-down solution. “When you go to the boring office, there’s no cleaning [of rooms] every day, only once a week,” Kong says. “And the pantry is a very basic pantry that provides only water—there’s no coffee, nothing.” The first space under that brand was launched in Singapore in July.

These three brands cater to companies’ differing needs, and are priced along a sliding scale. 

The firm’s luxury offices are 20 to 30% more costly than the classic JustCo workspace, while the boring office’s spaces are cheaper by roughly the same amount, Kong explains.



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Creative workers won’t be replaced by AI, they will become ‘directors’ managing AI agents

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AI won’t automate creative jobs—but the way workers do them is about to change fundamentally. That’s according to executives from some of the world’s largest enterprise companies who spoke at the Fortune Brainstorm AI conference in San Francisco earlier this week.

“Most of us are producers today,” Nancy Xu, vice president of AI and Agentforce at Salesforce, told the audience. “Most of what we do is we take some objective and we say, ‘Okay, my goal is now to spend the next eight hours today to figure out how to chase after this customer, or increase my CSAT score, or to close this amount of revenue.”

With AI agents handling more tasks, Xu said that workers will shift “from producers to more directors.” Instead of asking, “How do I accomplish the goal?” they’ll instead focus on, “What are the goals that I want to accomplish, and then how do I delegate those goals to AI?” she said.

Creative and sales professionals are increasingly anxious about AI automation as tools like chatbots and AI image generators have proved to be good at doing many creative tasks in sectors like marketing, customer service, and graphic design. Companies are already deploying AI agents to take on tasks like handling customer questions, generating marketing content, and assisting with sales outreach. 

Pointing to a recent project with electric-vehicle maker Rivian, Elisabeth Zornes, chief customer officer at Autodesk, said that the company’s AI-powered tools enabled Rivian to test designs through digital wind tunnels rather than clay models. “It shaved off about two years of their development cycle,” Zornes said.

As AI takes on some of these lower-level tasks, Zornes said, workers can focus on more creative projects.

“With AI, the floor has been raised, but so has the ceiling,” she added. “We have an opportunity to create more, to be more imaginative.”

The uneven impact of AI

The shift to AI-augmented work may not benefit all workers equally, however.

Salesforce’s Xu said AI’s impact won’t be evenly distributed between high and low performers. “The near-term impact of AI will largely be that we’re going to take the bottom 50 percentile performers inside a role and bring them into the top 50 percentile,” she said. “If you’re in the top 10 percentile, the superstar salespeople, creatives, the impact of AI is actually much less.”

While leaders were keen to emphasize that AI will augment, rather than replace, creative workers, the shift could reshape some traditional career ladders and impact workforce development. If AI agents handle entry-level execution work, companies may need to hire fewer people, and some learning opportunities may disappear for younger workers. 

Ami Palan, senior managing director at Accenture Song, said that to successfully implement AI agents, companies may need to change the way they think about their corporate structure and workforce.

“We can build the most robust technology solution and consider it the Ferrari,” she said. “But if the culture and the organization of people are not enabled in terms of how to use that, that Ferrari is essentially stuck in traffic.”

Read more from Brainstorm AI:

Cursor developed an internal AI help desk that handles 80% of its employees’ support tickets, says the $29 billion startup’s CEO

OpenAI COO Brad Lightcap says ‘code red’ will force the company to focus, as the ChatGPT maker ramps up enterprise push

Amazon robotaxi service Zoox to start charging for rides in 2026, with ‘laser focus’ on transporting people, not deliveries, says cofounder



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Trump says ‘starting’ land strikes over drugs in latest warning

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President Donald Trump said the US would be “starting” land strikes on drug operations in Latin America, though again declined to provide details on when and where the escalation of his military campaign would actually begin, or if countries could still do anything to avert the threatened action.

“We knocked out 96% of the drugs coming in by water, and now we’re starting by land, and by land is a lot easier, and that’s going to start happening,” Trump told reporters Friday in the Oval Office.

The US president for days has been pledging to broaden the effort, which comes after the Pentagon has launched a series of attacks on what it has called drug-smuggling boats in international waters off the coast of South America.

While Trump’s posturing has largely been seen as a pressure campaign against Venezuelan President Nicolás Maduro, he on Friday insisted the land targeting may not only impact Venezuela.

Read more: Trump Says US Eyes Land Strikes Next After Drug Boat Attacks

“It doesn’t necessarily have to be in Venezuela,” he said, adding that “people that are bringing in drugs to our country are targets.” 

Trump has justified the actions in part by framing the fight against drug smuggling as akin to combat operations. He told reporters that if overdose deaths were counted like combat deaths, it would be “like a war that would be unparalleled.”

Striking targets on land would represent a major escalation, and Maduro earlier this week said that if his nation came under foreign attack, the working class should mount a “general insurrectionary strike” and push for “an even more radical revolution.”

Join us at the Fortune Workplace Innovation Summit May 19–20, 2026, in Atlanta. The next era of workplace innovation is here—and the old playbook is being rewritten. At this exclusive, high-energy event, the world’s most innovative leaders will convene to explore how AI, humanity, and strategy converge to redefine, again, the future of work. Register now.



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