Fashion brands have been exploring artificial intelligence for years, especially in logistics and sales forecasting. Now, AI is stepping into the spotlight for consumers. H&M and Mango are among the latest to unveil new tech-driven initiatives that bring AI directly into the customer experience.
H&M
H&M will launch a new visual campaign on July 2 featuring “digital twins” of real models. The Swedish fashion brand will place these virtual avatars in stylized settings that reflect major fashion capitals around the world. The avatars will return later this year—especially during the back-to-school season—appearing digitally in visuals for additional cities.
“We’re exploring new technologies like generative AI to enhance creativity and reinvent how we present and promote fashion. This technology allows us to strengthen our vision and discover new ways to connect with our customers,” said Jörgen Andersson, creative director at H&M.
By using virtual versions of contracted top models, H&M reduces the need for travel and cuts the costs linked to traditional photo shoots.
To ensure transparency, the brand clearly marks campaign visuals with a “digital twin” label, which appears in the bottom-right corner of each image to indicate the use of AI.
Outfit recommendations tailored to a user query – Mango
Mango is taking a different approach, focusing its latest AI initiative on customer service. The Spanish fashion chain introduced Mango Stylist, a digital shopping assistant integrated into its e-commerce site. Based on user requests, the tool recommends individual products or full outfits. Designed to adapt to each shopper’s preferences, the chatbot also highlights current fashion trends and suggests styling combinations.
The service is currently available in about 10 markets, including France, Spain, Italy, Germany, the United Kingdom, and the United States. For now, it remains limited to Mango’s womenswear line and is accessible via the brand’s e-commerce chat and Instagram account.
Mango developed this style assistant as part of its broader Iris initiative—its post-sale virtual assistant. Together, these tools support the full customer journey, from inspiration to order tracking.
Internally, Mango already operates more than 15 AI-powered platforms. These tools assist at key stages across the value chain, including pricing strategies, print and design development, and in-store visual merchandising.
Lululemon Athletica’s CEO shake-up has put the spotlight on the once-dominant yoga pants maker’s race to wrest back younger and affluent shoppers from rivals and revive its sagging U.S. business.
Calvin McDonald – Reuters
Its shares, which have halved in value this year, rose 10% on Friday following the departure of CEO Calvin McDonald after about seven years in the role.
An athleisure pioneer known for its premium yoga apparel, Lululemon lost ground as newer rivals such as Alo Yoga and Vuori weaned away its core younger shoppers with trendier styles, marketing campaigns and celebrity partnerships.
Meanwhile, established players like Nike and Gap also entered the market with lower-priced styles.
Lululemon “caught the perfect wave in fashion, becoming the trend for the last five years,” said Brian Mulberry, senior client portfolio manager at Zacks Investment Management.
“But as its core customers graduate college and face tighter budgets, affordability is a challenge and a new outfit at Lulu can cost as much as a month’s groceries.”
Lululemon sells a range of yoga, running and training apparel such as Align yoga pants priced at $108 and men’s joggers at $128.
The slow refresh to core styles and product missteps, such as its decision to pull its $98 “Breezethrough” leggings from shelves last year, have led to heavy discounting to clear aged inventory.
At an earnings call late on Thursday, company executives said the board is “focused on a leader with experience and growth and transformation”.
“It’s understandable to think that a strategic overhaul with a new leader at the helm will be a positive, but this opens the door to more questions as to what direction the board will go with a replacement,” said Jay Woods, chief market strategist at Freedom Capital Markets.
Lululemon is the latest global consumer company facing leadership churn as macroeconomic uncertainty fuels increasingly divergent spending patterns.
Lululemon is making efforts to speed up product development, launch fresh styles and drive company-wide efficiencies to offset cost inflation and protect margins.
The company beat third-quarter results, lifted by strong China sales, but issued a weaker-than-expected holiday forecast as higher promotions and increased spending on marketing weigh on margins.
Founder Chip Wilson, who is also Lululemon’s largest independent shareholder, in a statement on Friday slammed the board for “poor succession planning” and value erosion.
He called for an urgent CEO search led by new, independent directors with deep company knowledge to restore a product-first focus. Lululemon did not immediately respond to a Reuters request for comment on Wilson’s statement.
The company’s forward price-to-earnings multiple, a common benchmark for valuing stocks, is 14.66, compared to 31.26 for Nike and Abercrombie & Fitch‘s ratio of 10.8, according to LSEG data.
“The main challenge I foresee for the new leadership is not how consumers see Lulu, but how does it see itself?” said Mulberry.
Ferragamo appoints Alberto Tomba as a brand ambassador. The collaboration with the Italian skiing legend celebrates values shared by the Florentine fashion house: dedication, perseverance, resilience and attention to detail.
Alberto Tomba
Born in 1966, Tomba is the quintessential emblem of an Italy that invests in talent, commitment and the ability to push beyond one’s limits. His career is marked by major international successes, including three Olympic gold medals and two silver medals, two World Championship gold medals and two bronze medals, and 50 World Cup victories.
The Bologna-born skier is also the only athlete to have won races in 11 consecutive seasons (1987-1998) and to have claimed four World Cup discipline titles in giant slalom and four in slalom.
“Tomba’s sporting journey perfectly reflects Ferragamo’s philosophy: every achievement comes from sacrifice, every result from dedication. We share with him a deep sense of authenticity and a love of excellence, values that continue to inspire our daily work,” said Leonardo Ferragamo.
“Being chosen by Ferragamo is an honour,” Tomba commented. “I have always believed that sport and style share a common language: that of passion, rigour and the desire to improve every day. Representing a brand that embodies all this, and that brings Italian beauty and craftsmanship to the world, is a source of great pride.”
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New York–based fashion brand Guizio is expanding its retail footprint with the opening of its second store, at Aventura Mall in Miami, this month.
Guizio expands retail footprint with Miami store opening. – Guizio
Designed in collaboration with Brandi Howe, the new Miami store reflects the brand’s refined aesthetic and contemporary edge, while introducing elements inspired by Miami’s vibrant energy.
It opens with a robust assortment of womenswear, along with an exclusive, limited-edition Puma sneaker available only at the Miami location.
“Opening a Guizio store in Aventura Mall is such a special moment for me,” said Danielle Guizio, founder and designer. “It allows us to connect with our community here and share the brand’s energy in a new way. Bringing our world to Miami felt like a natural next step in growing Guizio, and we’re so excited for what’s ahead.”
Guizio founded her namesake womenswear label in 2014 and continues to offer ready-to-wear collections that celebrate the modern-day woman.
Through her collections, woven knits, structured suiting, and signature corsets are emboldened with asymmetrical details, purposeful cut-outs, ruching and custom hardware. The label has become a favorite among talent such as Sabrina Carpenter, Olivia Rodrigo, Rosalia, and more.
The opening follows the success of the brand’s SoHo flagship in New York, which opened in September 2024.