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Shake Shack founder shares the green flags he looks for in new hires: ‘I really don’t give a damn what your IQ is’

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  • Shake Shack founder Danny Meyer has high standards for new hires: Even if they are highly capable, a lack of hospitality skills like integrity and work ethic can still cost them the job.

As the founder of the now 510-location-strong Shake Shack, Danny Meyer has helped hire thousands of the best burger flippers and milkshake creators. However, he scrutinizes talent much more intently than you may expect.

Even if someone appears highly capable, they may not be cut out for the job at one of Meyer’s restaurants if they lack what Meyer calls “hospitality quotient,” or HQ.

“I really don’t give a damn what your IQ is,” Meyer told Fortune’s Jason Del Rey at the Qualtrics X4 Summit. 

“What an IQ basically says is one’s aptitude for learning. What HQ is, is the degree to which someone is happier themselves when they provide happiness for someone else.”

The top 6 emotional skills that will get you hired, according to Meyer

Meyer, who has spent 40 years in the restaurant business and currently serves as executive chairman of Union Square Hospitality Group, added there are six green flags that he looks for above all else:

  • Integrity
  • Optimism
  • Intellectual curiosity
  • Work ethic
  • Empathy
  • Self-awareness

Having these skills will not only help an employee stand out in the hiring process but also equip them to climb the ladder even faster with a “learn-it-all” attitude, he said. 

While Meyer’s list of skills may seem like an obvious goal of any aspiring business leader, the restaurant industry has long struggled to find and retain top talent. Plus, Gen Z isn’t making it any easier as questions around their work ethic remain.

They would do well to remember that attitude is often more important than skills. Amazon’s CEO Andy Jassy has gone so far as to say attitude can be the true make-or-break in business—and contribute an “embarrassing” amount to one’s success, especially early in your career.

“I think people would be surprised how infrequently people have great attitudes,” he said. “I think it makes a big difference,” Jassy said in an interview with LinkedIn’s CEO Ryan Roslansky.

Other hospitality business leaders have also shared similar sentiments that surface-level skills won’t always cut it. Chris Kempczinski, the CEO of McDonald’s, wrote last year that while characteristics like expertise, experience, and professionalism are important, demonstrating company values and culture—especially in difficult situations—may be even greater.

“I want to see real examples of a leader living our values: serve, inclusion, integrity, community, and family,” he said.

Hospitality skills may even outweigh a college degree

Meyer is so serious about the importance of hospitality skills in any successful business that he has said that on-the-job passion is even more important than a candidate’s college degree

Last year, Meyer said that graduates should consider tuning out their college major in favor of what they actually want to do.

“You learned a lot; there’s no question about that, and nobody can ever take that away from you. But there may be something else inside of you that really wants to express itself,” he said.

The 67-year-old knows this works because he did it himself. After graduating from Trinity College with a degree in political science, he nearly went to law school. Instead, he listened to his gut and learned to become “his own boss”—and grew Shake Shack from a temporary hot dog cart in Madison Square Park in Manhattan into the $3.8 billion chain it is today.

“As you make big choices, while it may be tempting to do the thing others expect you to do, I challenge you to listen carefully to your gut, to follow your passion and heart, and to pursue what you really love,” he said.

This story was originally featured on Fortune.com



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Jamie Dimon eyes a ‘likely’ recession unless the Trump admin doesn’t turn tariffs into trade deals: ‘That’s the best thing they can do’

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Why this ‘basis trade’ moment is so dangerous

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  • The fact prices in the bond market are in decline at the same time as the stock market suggests there may be a liquidity crisis in the financial sector happening at the same time as the trade tariff crisis. Both phenomena could be on the scale of the 2008 financial crisis, if President Trump does not change course. Some investment managers are calling for intervention by the U.S. Federal Reserve.

You can forgive yourself if, before today, you had never heard of “the basis trade.” You had no reason to.

But we might be about to learn a whole lot about basis trades in the same way that we had to suddenly learn about “credit default swaps” and “mortgage-backed securities” during the Great Financial Crisis of 2008.

Because this moment—with President Trump’s tariff program threatening to push the planet into a recession, as stocks and bonds fall—feels just as dangerous as August 3, 2007, when Jim Cramer suddenly began screaming on CNBC that the U.S. Federal Reserve had to “open the discount window” (meaning be more generous to large banks that were in trouble) because former Fed Chairman Ben Bernanke had “no idea how bad it is out there!” 

That was the moment that presaged the 2008 crisis. The S&P dropped 50% of its value over the next two years as, slowly at first and then with increasing alarm, everyone realized the economy had taken on way more mortgage debt than could ever be paid off.

On Tuesday, the S&P 500 collapsed to under 5,000—around 18% below its all-time high of 6,144 in February. 

Usually, when stocks go down, investors flee to the safety of bonds, and bonds go up. 

But bonds were also going down. The yield on the 10-year Treasury rose from 3.9% and briefly hit 4.51%. (Remember: If yields are going up, it means bond prices are going down). 

This was unusual

Scarily, mysteriously unusual. It meant there was nowhere “safe” for money to hide.

Then, also on Tuesday, Torsten Sløk, the chief economist of Apollo Management, published a fantastically helpful note explaining the likely problem in the bond market: “The basis trade.”

It turns out that since the Great Financial Crisis of 2008, hedge funds have been placing bets with up to 100 times leverage on the price difference between Treasuries and Treasury futures contracts. In the bet, to put it simply, you buy the Treasury bond and then short the differently priced futures contract on a similar bond. As the bond comes up on its expiry date, the prices converge. The futures price comes down, and your short bet pays off.

The price differences are small, and that is why hedge funds use 100 times leverage to make money on them.

“How big is the basis trade?” Sløk asked. “It is currently around $800 billion and an important part of the $2 trillion outstanding in prime brokerage balances.”

The liquidity problem

The only problem with leverage, of course, is that you have to pay it back.

And what the bond market—with its falling prices—seemed to be signalling was that there was a liquidity problem among hedge funds and banks that were scrambling to exit the basis trade in order to raise and hold cash.

When there is a liquidity problem on that scale, you’ve potentially got systemic, institutional issues. Ark Invest’s Cathie Wood posted on X, albeit in reference to a different aspect of the bond market, there were “serious liquidity issues in the US banking system.” 

“This crisis is calling out for … serious support from the Fed,” she said.

She’s not the only one who is worried. 

Jefferies’ chief U.S. economist, Thomas Simons, published a note to clients Wednesday morning titled, “We Could See Fed Intervention Soon.”

Nick Lawson, chief executive of investment group Ocean Wall, told the Financial Times, “As things spiral, they’re [the hedge funds] being forced to sell anything they can — even good assets — just to stay afloat … if the Federal Reserve doesn’t step in soon, this could turn into a full-blown crisis. It’s that serious.”

This sounds a lot like 2008

That is why it is so scary.

But this time, it is potentially worse than 2008. 

The trigger of this crisis is not merely a couple of hedge funds making some bad bets on Treasuries. It’s President Trump’s trade tariffs. The White House has all but called a halt to any international trade with America—and the stock market is reacting negatively as a result. 

To put the scale of what Trump is doing in perspective: Trump’s tariffs might spell the end of Apple’s iPhone for American consumers. The tariffs on China mean the price of a new iPhone could rise to $3,500, according to Wedbush analyst Daniel Ives. That price assumes Apple could make an iPhone inside the U.S., thus avoiding the China tariff. But that’s impossible, Ives says, because it takes years to build the kind of semiconductor fabrication factories needed for a smartphone. And even if you could do it, the phones would be too expensive for anyone but the very rich. “The reality of a $1,000 iPhone being one of the best made consumer products on the planet would disappear,” Ives says.

Goldman Sachs sent their clients a note on Wednesday that says, “The implied growth downgrade on April 3 and 4 [from the tariffs] exceeded anything seen outside the initial COVID shock, one episode in the GFC, and Black Monday in 1987,” analysts Dominic Wilson and Vickie Chang wrote.

With those prospects, it is not surprising that stocks are selling off. The tariffs will simply prevent many companies from being in the business they are in.

Back in February—it feels like a lifetime ago but it was just a few weeks!—all the chatter was about the “soft landing” the U.S. Federal Reserve seemed to have engineered for the U.S. economy. The American economy had hit a few bumps last year, but it was fundamentally sound. Stocks were anticipating good times ahead. Even the recent job numbers for March looked good.

All that has now gone

Of course, there is a cure for this. Trump can reverse his trade policy. But he is not known for backing down or admitting he may have made a mistake. Alternatively, Congress could step in and pass a bill taking back control of tariff policy.

Absent those two conditions, we may now have not one but two 2008-scale crises at the same time, both feeding each other: The crisis among companies who suddenly cannot trade; and a crisis in the financial sector, which suddenly can’t locate enough cash to stay liquid.

This story was originally featured on Fortune.com



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Amazon cancels some inventory orders from China after tariffs

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Amazon.com Inc. has canceled orders for multiple products made in China and other Asian countries, according to a document reviewed by Bloomberg and people familiar with the matter, suggesting the company is reducing its exposure to tariffs imposed by President Donald Trump.

The orders for beach chairs, scooters, air conditioners and other merchandise from multiple Amazon vendors were halted after Trump’s April 2 announcement that he planned to levy tariffs on more than 180 countries and territories, including China, Vietnam and Thailand, the people said. The timing of the cancellations, which had no warning, led the vendors to suspect it was a response to tariffs.

An Amazon spokesperson declined to comment. The company identified international trade disputes as a risk factor in its annual report released in February. “China-based suppliers provide significant portions of our components and finished goods,” the company said.

It’s unclear how widespread the cancellations are and how many types of merchandise they affect.

One vendor who has been selling beach chairs made in China to Amazon for more than a decade received an email from the company last week that said it was canceling some purchase orders it placed “in error“ and instructed the vendor not to ship them. The email, which was reviewed by Bloomberg, didn’t mention tariffs.

The vendor said the $500,000 wholesale order was nixed after the chairs had already been manufactured, leaving this person on the hook to pay the factory and find other buyers. The vendor, who spoke on condition of anonymity for fear of retaliation from Amazon, said the company had never canceled one of its orders in such as manner.

Scott Miller, a former Amazon vendor manager who now works as an e-commerce consultant, said Amazon canceled orders for merchandise made in China and other Asian countries from several of his clients. The cancellations came without warning, he said, and could force vendors to renegotiate terms with the e-commerce company.

“Amazon really holds all of the cards,” said Miller, founder and CEO of pdPlus in Minneapolis. “The only real recourse vendors have is to either sell this inventory in other countries at lower margins or try to work with other retailers.”

The beach chair vendor and Miller said Amazon cancelled “direct import orders,” a process in which Amazon buys inventory wholesale in the country in which it is made and ships the products to its warehouses in the United States. Amazon serves as the importer of record for the orders, which means it pays tariffs when the products reach US ports. 

Amazon has been importing items this way for years as a way to reduce costs since Amazon can often use bulk shipping rates to import items at lower costs than vendors. Canceling those orders puts the tariff exposure back on vendors if they import merchandise to the US by other means.

Items Amazon buys directly from vendors account for about 40% of the products sold on its website. The rest of the company’s sales are made by independent merchants who essentially rent digital shelf space from Amazon, paying the company commissions and fees for logistics and advertising.

Trump’s tariffs have rattled global markets. Many businesses are raising prices, stoking fears of a recession. On Tuesday, Robert W. Baird & Co. Inc. reduced its 2025 revenue forecast for Amazon, citing the effects of tariffs in a research note. The company’s shares have fallen about 21% this year, compared with the S&P 500’s 15% slump.

This story was originally featured on Fortune.com



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