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Levi’s extends loyalty programme in Europe, new countries add to ultra-engaged consumer numbers

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As one of the oldest and best-known fashion brands globally, you might not think Levi’s would have to do much to engender loyalty, but the company works hard to keep customers engaged and has just unveiled its loyalty programme in four new countries.

The programme currently has 38 million members globally and that number should receive a boost as it rolls out to Ireland, Denmark and Poland with Switzerland set to join the group in June.

The Red Tab member programme is part of the American denim giant’s aim of accelerating its DTC-first strategy in Europe. And it’s having an impact, with members being among the most valuable and engaged of its customers. That means the Red Tab extension has the potential to dynamically drive the bottom line sales-wise far beyond the mere number of regular customers the brand has in the programme’s new countries.

The company said this “is a key step in Levi’s commitment to delivering a seamless, omnichannel shopping experience that helps build fans for life” in one of its key market regions.

As mentioned, Red Tab, which was first unveiled in 2020, is currently getting close to 40 million consumers signed up. In Europe, it’s currently available in the UK, France, Germany, Italy, Spain, the Netherlands, Belgium, and the Czech Republic, with the new additions bringing it to 12 European countries in total.

Leona De Graft, VP of E-Commerce at Levi Strauss & Co Europe, said the expansion “is a key enabler of our DTC-first and omnichannel evolution. By integrating digital and in-store experiences, the programme strengthens our ability to deliver a connected, convenient, and rewarding shopping journey across all touchpoints. But we are not just driving loyalty—we are building lifelong Levi’s fans through unique benefits such as our in-store tailoring service to both customise and repair denim garments. With Red Tab, our members truly Live in Levi’s”. 

The programme is designed to make Levi’s fans’ journey with the brand more seamless, more enjoyable and lifelong”. Members get premium benefits with an extended product guarantee and lifetime access to tailoring services, including repairs. 

Central to it are coins, earned on every purchase, redeemable for vouchers to shop online or in-store. Additional perks include free shipping, birthday surprises and early access to exclusive collabs. Member Days also give fans access to concert tickets, curated trips and events across Europe. The European-wide nature of the programme mean members retain their benefits in all the countries where it’s available.

And in an omnichannel retail world, Red Tab is also “the biggest connecter between the store and digital environment”.

The inside view

FashionNetwork.com asked Leona De Graft to give us some more insight into what the company and its consumers get out of Red Tab.

Leona De Graft
Leona De Graft

FNW: Can you explain what you do and what the programme is all about?

LDG: “I have the joy of leading our loyalty proposition for Europe. In January 2024 we announced our growth plan which is focused on us growing into a $10 billion business by 2027. Our DTC channels continue to outpace our growth across Europe but key to this strategy is loyalty. It’s firmly at the heart of everything we want to do. There’s lots of things it drives for us but I’d start by saying the fact that we can connect to our consumers directly is really, really important. We gain more consumer insights and it means we can be even sharper with the way we communicate with them. 

“It also means we can personalise the shopping experience. We can provide really tailored recommendations beyond just denim bottoms. It really aligns with our strategy, making sure that we pivot to new categories and build our portfolio outside of just jeans.”

FNW: How important is Red Tab to Levi’s and how important is Europe within it?

LDG: “The loyalty programme is a lot for us outside of just driving retention rates. We have over 38 million members and Europe is around a third, just with the markets that we have live now. We’ll be expanding that hopefully in the future as well. We continue to see really strong growth in our member acquisition numbers [and] we see more engagement from our consumers when they’re part of the Red Tab loyalty programme. [We see] how frequently they’re engaging in shopping our brand and we see much stronger customer active rates for our red tab consumers. 

“They’re actually worth more from a value point of view. And they also drive over 50% of our DTC revenue.”

FNW: Can you tell us about the benefits and how the programme is developing. 

LDG: “With any loyalty programme the great thing is that we get lots of insights and data. This won’t necessarily be the loyalty programme that we keep in the long run [as] we’re constantly iterating and improving [it]. We want to accelerate as quickly as possible so as quickly as we can move and expand [it] while also making sure that consumers feel it’s beneficial for them, we’ll do that. Making sure that it’s the right programme is important for us. 

“There are lots of great benefits. We have a good mixture between transactional, emotional and experiential. Core to our programme are coins. We also offer free shipping free returns, the standard transaction benefits. But what’s exciting are the differentiators. A key differentiator for us is actually our tailor shops and you have a tailor shop benefit as a Red Tab member where you can access repairs and also reimagine your Levi’s product. You can crop your jeans, have them hemmed, add some patches — you can really express yourself. And Red Tab members also get an extended product guarantee — for life. We stand by the fact that our product is quality, it’s durable. The experiential benefits are really strong too, music for instant is a core part of our marketing strategy and our DNA as a brand and we want to make sure we can unlock some of that experience for our members. 

“We have competitions, loyalty pop-ups at the best music events across Europe. A recent example is All Points East in the UK where we had a tailor shop pop-up. 

FNW: You’re based in London, do you oversee the entire loyalty programme across Europe?

LDG: I’m in London and I handle all of Europe [but] I have a team that stretches across six countries. Where we have specialist needs or we have countries where we want to make sure that we’re growing we have loyalty managers based in those countries as well. We want to make sure that the programme is tailored to each country as well as to each person and we want to make sure that it’s localised. 

FNW: Where do the stores fit in?

LDG: [Red Tab] also means that we’re closer to our stores. Retail is a key ‘unlock’ to our loyalty programme acquisition. You get an amazing experience when you visit one of our stylists in-store. I think it’s important that my team is on the road going out to our stores to find out how the sign-up rate is going, [how] our loyalty benefit consumers [are] coming in asking for new stuff. We can take this feedback and improve the programme. One thing to call out is that you can use the loyalty programme across the whole of Europe. If you’re in London, if you go to Paris you can go into one of our tailor shops and get [your Levi’s] tailored or hemmed. You can use your loyalty coins across the whole of Europe. It’s a pan-European programme for us.

FNW: How many tailor shops do you have in Europe and do they have a big impact on customer loyalty?

LDG: Over 70. We measure the redemption rate of our benefits. It continues to grow year on year. Tailor shop is constantly called out in our CSAT [customer satisfaction] surveys as something that they love. It relates back to the quality of the product. The other thing is that it’s about us listening to what consumers want rather than us ‘inflicting’ benefits on them!”

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Trump makes good on threat of far-reaching tariffs; fashion and retail industries react

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Liberation or decimation? While the 47th President of the United States is often seen as mercurial in his decision-making and penchant for threats, Donald Trump made good on a promise to impose further tariffs, this time mainly reciprocal to U.S. trade partners.

In the first 48 hours of the announcement, stocks plummeted, and affected countries, including the EU and China, slapped back with promises and even actions to do the same. The consensus among economists—who have warned that tariffs could end up causing a global recession—is that consumer prices for produce, clothing, electronics, cars, and many other goods will rise.

President Donald Trump – White House

President Trump claims this extreme action is needed to bring manufacturing and related jobs back to the U.S. (though tariffs will negatively affect factories and jobs like those of foreign carmakers, such as Hyundai, who already operate in the U.S., punishing existing compliance with said goals).

Economic pundits and journalists have blown holes in Trump’s theory and claims, according to the Washington Post, most of his understanding of tariffs is incorrect, and the President’s claim of bringing in hundreds of millions of dollars from China during the tariffs in his first term was closer to $75 million, of which $28 million went to bail out the U.S. farmers affected; he also claims NAFTA resulted in the U.S. losing 90,000 factories, another figure the result of Trump’s exaggeration.

In this round of tariffs, Canada and Mexico are not included, despite being maligned by the President just weeks ago as “bad faith actors” who hugely benefit from the U.S., leading some analysts to posit that he is using backroad attempts to build and rely on existing manufacturing and trading with the neighbors to the North and South.

Economists said tariffs will likely raise prices consumers pay for produce, clothing, electronics, cars, and other goods. Thus, while the fashion industry has been bracing for a second round, having been primarily affected by 301 China tariff initiated in 2018, the guaranteed extra costs couldn’t come at a worse time, especially with a downturn in luxury, rising costs in general, and many designers facing nonpayment issues resulting from the Saks takeover of Neiman Marcus Group.

EqualStock

FashionNetwork.com sat in on a webinar hosted by the Accessories Council featuring Peter W. Klestadt, Esq., partner at Grunfeld, Desiderio, Lebowitz, Silverman & Klestadt LLP, a law firm specializing in customs and international trade law, and reached out to several fashion industry executives and retail consultants, as well as brands to get their take on how the tariffs will affect business.

Klestadt spoke over Zoom to about 800 fashion, accessories, licensing, home goods, and manufacturing professionals on what to expect and suggestions for how the tariffs might be managed or mitigated. He began by pointing out some key dates, respectively, April 5 and April 9, as the former is a 10 percent tariff on all goods from all countries, with the latter additional tariffs such as a 34 percent tariff on goods from China and 20 percent on goods from the EU, among others Trump declared as “bad actors” on trade.

Exemptions for any goods “on a vessel” and in transit by these dates are not subject to the tariffs (though if they pass through Canada via truck after coming ashore there, they may be.) Klestadt demonstrated, given existing tariffs, some that date back to 2018 along with newer ones such as the reciprocal tariffs, for a country like China, which is currently set to be subjected to an additional 34 percent, how steep this could be with a formula: 5.5 percent + 7.5 percent + 20 percent + 34 percent = 67 percent. In theory, if a piece of jewelry made in China that would typically cost $100 was imported, if the total tariff amount is passed on to the consumer, that jewelry now costs $167.

Klestadt also pointed out that Trump’s actions will do away with ‘de minimis,’ which allows single pack shipments of $800 or less to enter tax-free—think Shein, Temu, and other online retailers who ship goods to the U.S. frequently and the duty-free exemption at the airport.

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The customs and trade lawyer offered several complex scenarios in which companies might effectively lower the amount paid in tariffs for finished products and components ranging from transaction restructuring to reduce customs value, unbundling aspects of goods that pertain to non-tangible costs such as planning and strategy; paying close attention and finding solutions to the Country-of-Origin clause; using bonded warehouses to defer importing and drawbacks which can result in refunds based on when it is exported. He also pointed out that exemptions granted during the 301 tariffs will expire on May 31 and show no sign of being renewed.
 
Key figures in the apparel sector also spoke out to the industry following the “Liberation Day” tariff announcements.
 

CFDA

“The Council of Fashion Designers of America (CFDA) is concerned about President Trump’s recently announced “Liberation Day” tariffs. If implemented as planned in the coming days, these trade measures will significantly impact American fashion businesses, especially independent designers and small brands that rely on global supply chains to produce and distribute their collections.

“The proposed tariffs will drive costs, disrupt sourcing and production schedules, and diminish American fashion’s competitiveness in the global marketplace.

CFDA

“While we support efforts to strengthen domestic manufacturing, such policies must be balanced with the realities of today’s interconnected industry. American fashion thrives on creativity, innovation, and a global network of partners. We urge policymakers to consider the impact of these measures and engage with industry leaders in developing solutions that foster long-term growth for U.S.-based designers.”

Gary Wassner of Hilldun

“Most brands that manufacture primarily in China have spent the last few years attempting to diversify their supply chain. Vietnam, Bangladesh and India are countries brands were trying to migrate to. These tariffs undermine that progress in diversification. Prices will increase on all apparel, from Walmart T-shirts to LVMH handbags. Luxury already feels the impact of precipitous price increases, and so will consumers in every income bracket, especially the lowest incomes.  Tariffs don’t discriminate on the price of apparel they apply to.
 
“Retail in the U.S. has been struggling as well. Higher prices at retail cause concern and confusion on the part of the consumer, lowering confidence and hence the likelihood that their apparel spend will increase, resulting in pressure on the cash flows of major department store chains across luxury, mass market, fast fashion, or discount.
 
“The brands I speak to daily anticipated this and have been adjusting prices, negotiating with suppliers, and figuring out how to handle the upcoming season. From now until September, merchandise shipping has already been sold based on pre-tariffed costs. Now that merchandise costs so much more than brands figured into their margins, raising prices now is not an option. 

Every store would have to agree since full-price prices are identical for each one. Bloomingdale’s can’t sell a Gucci shirt for 20 percent less than Saks when the merch first hits the sales floor. Brands will absorb the cost of the tariffs, at least for the next two quarters. Manufacturers overseas will be barraged with demands to reduce prices, with larger brands having more bargaining power. As usual, the small, independent companies will suffer the most when they can usually afford it the least.

Gucci – Fall-Winter2025 – 2026 – Womenswear – Italie – Milan – ©Launchmetrics/spotlight

 
“From our perspective as lenders, lower margins mean less profit and more cash flow issues. We’ve worked with clients in times of crisis. During Covid, we did everything to mitigate the huge drops in revenue. Each client is different and has different needs. We are sensitive to those needs and will continue to do so. The interest we charge to borrowers is directly tied to the prime rate. Our rates go up and down automatically when the prime rate changes. We have no intention of increasing the interest rates we charge as long as the prime rate does not go up. “ 
 

Robert Burke, retail consultant and chairman & CEO of Robert Burke Associates

“The tariffs will significantly affect all brands, especially U.S. brands using Chinese and European materials and components, and these costs will be passed on to the consumer across the board. Unfortunately, price increases could be 20 to 25 percent.

“It will be challenging as retail has been difficult without these tariffs. The products in the stores now would remain the same. I don’t believe they’re going to be increasing those. The bigger question is what this does to the brands, big and small, and ultimately, the chance it affects the amount the customer buys or shopping frequency. It will be a significant obstacle. Who knows if these things will go through with Trump, he could change them. He’s done it before, and the announcement of these tariffs created enormous backlash.”

Paul Andrew, founder of Paul Andrew, current creative director of Sergio Rossi

“It’s early to make predictions, but the market reactions are already a signal that this will be generally quite disruptive. With Paul Andrew, we are always conscious of price architecture and did not benchmark ourselves with bigger brands following recent price inflation trends. Now, when there will be great scrutiny on price, that approach puts us in a relatively favorable place. Independent brands will feel the pinch, but I remain confident we will find solutions with our supplier network and avoid having to pass on the entirety of the cost to the customer.”

Sergio Rossi

Juan Pellerano-Rendon, Swap e-commerce OS system, chief marketing officer

“Based on our study of 100 U.S. brands, 83 percent of executives said that regulatory shifts could threaten their business’s survival. They plan to pass on an average of 34 percent of increasing costs due to tariffs to customers while engaging in mitigation strategies, including shifting to domestic supply channels (56 percent), shifting price strategies (55 percent), bundling services (39 percent), and buying surplus inventory ahead of tariffs (31 percent).
 
Swap has seen an increase of 20 percent in new deals 24 hours after Trump announced his latest tariff proposal. Swap Inventory, a new offering connecting the dots across Swap’s products and the merchant journey, providing its customers with sophisticated pricing modeling and smart AI-driven recommendations around restocking and replenishment.
 
Most brands work with multiple solutions that don’t communicate or integrate seamlessly. Thus, brands likely use separate inventory, returns, and cross-border tools, requiring them to understand what the different tools tell them.
 
While tariffs go into effect immediately, consumers may not immediately feel the full impact. It will likely be a phased process, first hitting newly imported goods and later affecting future product lines with fully baked-in tariff costs.
 

Mila Garcia, CEO of Spanish shoe brand Pedro Garcia

“Tariffs are naturally of great concern for our family-owned company as we are talking about an extra 20 percent applicable as early as next week. We are confident that the EU’s response and the negotiations with the U.S. will change the outlook. As it stands now, it is a major hit that will inevitably impact the product prices in the U.S.”

Loretta Caponi

Guido Conti Caponi, COO of Loretta Caponi

“This is the first time we have dealt with tariffs since starting to wholesale our garments eight years ago. However, certain fibers already had a 25 percent tariff applied. Others, like specific blends of polyester, had 37 percent. These additional tariffs introduce an entirely new scenario, the consequences of which are still hard to predict.”
 
“We will continue to do our best to mitigate the increase of the prices away from final consumers; we care for our North American customers and distribution, despite the huge increase of general costs of fabrics and energy. We lowered margins, balancing healthy sustainability, profitability, and reasonable prices.  Being a small family-run business made in Italy, it won’t be easy. We just started offering landed door-to-door prices to our retailers to help them import our Made-in-Italy products.”
 

​Katherine Melchior Ray, co-author of “Brand Global, Adapt Local: How to Build Brand Value Across Cultures”

“Brands with healthy pricing margins may be able to absorb part of the tariff impact without fully passing it to consumers entirely. Those with low-profit margins, like grocery products, won’t. Pricing flexibility across assorted products offers opportunity. Savvy brands can shift the burden toward higher-margin products or those with less tariff exposure, such as entry-level price points, to encourage customer acquisition. Meanwhile, unique, iconic, or high-demand products may be better positioned to increase prices without eroding loyalty.

“Brands can adjust pricing depending on adaptable supply chains. If a company owns overseas factories, it can profit at the factory and retail level, with room for flexible pricing. Pivoting to domestic production may reduce or eliminate tariff impact. More than a cost-saving maneuver, it can become a brand-building opportunity for “Made in the U.S.” and sustainable local sourcing appeal. Brands with strong awareness perceived quality, and loyalty offer protection during economic downturns and protection for premium pricing. Loyal consumers tolerate moderate price increases if they believe the brand continues to deliver consistent value. This is the moment for brands to over-communicate and invest in customer relationship marketing. Transparency about why prices are rising—paired with heightened customer service, personalized experiences, and loyalty program incentives—can soften the blow.

Inditex

“Existing import duties already affect comparison pricing. Global price parity is more of an aspiration than rule, varying by category. In fashion, tariff impacts depend on more than currency conversion or tax rates: regional supply chain costs, local competition, and perceived value by market shape pricing decisions.

“Take Zara, a Spanish brand manufactured in countries like India, Bangladesh, Turkey, and China. The tariff burden on a product depends on its country of origin. A 40-euro top might land in the U.S. with a higher price tag, but the calculation is more complex than a simple currency conversion plus tariff.

“Here’s how it works: tariffs are assessed on the imported wholesale price, not the retail price. Retailers who buy from third-party wholesalers usually mark up clothing by 100 percent, so a $20 shirt at wholesale usually sells for $40 in the U.S. The Trump tariffs assessed 20 percent on Spanish imports, which would add $4 to the $20 wholesale price. If the retailer seeks to hold its margin, it will charge the customer $44, receive its $20 margin, and pay U.S. Customs $4. 

“This gets complicated because products come from various countries with different tariffs. If the top comes from Bangladesh with a new 37 percent tariff, the tariff is $7.40; holding the same retail margin would create a new retail price of $47.40.”
 

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Shipping giant CMA CGM and French AI startup target customer service in tie-up

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Reuters

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April 6, 2025

Shipping giant CMA CGM and tech startup Mistral AI expect rapid productivity gains from a 100 million euro partnership unveiled on Sunday, which the French firms also touted as a commitment to their home country amid the global trade tensions.

Reuters

The five-year partnership, which will bring CMA CGM’s AI-related spending to 500 million euros ($550 million), will focus on customer service in shipping and logistics and fact-checking at its French media businesses that include news channel BFM TV.   

In a joint interview with Mistral’s co-founder and CEO Arthur Mensch, CMA CGM’s Chairman and CEO Rodolphe Saade declined to give financial targets for return on investment.

But Saade said “the implementation of initiatives should not exceed 6 to 12 months” and would slash response times for customer advisers receiving 1 million emails a week, including requests on routing of vessels.

After drawing massive funding, the AI sector is under pressure to deliver gains, with the emergence of low-cost Chinese AI model DeepSeek unsettling investors.

Mistral gained huge exposure at an international AI gathering in Paris in February, feted by President Emmanuel Macron as a European champion to compete with American giants such as OpenAI, which produces ChatGPT.

It has this year notched up partnerships with leading French groups including car maker Stellantis.
Mistral, which counts CMA CGM among its investors, expects a 10-fold increase in sales between December 2024 and December 2025, Mensch said.

But AI regulation has been among subjects of discord between the U.S. administration and Europe, and relations soured further after President Donald Trump announced his sweeping tariffs.

“In this period of uncertainty, I think it’s a good thing for two French groups to announce this partnership,” Saade said, while adding he believed in investing worldwide in open markets.

CMA CGM, the world’s third-biggest container shipping line, was hailed by Trump last month for pledging to invest $20 billion in the United States.

The group has also teamed up with U.S. tech names, including Alphabet’s Google, with which CMA CGM last July announced a five-year AI partnership worth $150 million.

© Thomson Reuters 2025 All rights reserved.



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Skechers signs Kiki Iriafen and Misa Rodríguez

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Skechers has added University of Southern California basketball standout Kiki Iriafen to its Skechers Basketball roster, while simultaneously welcoming Misa Rodríguez, goalkeeper for Real Madrid CF and 2023 World Cup champion, to its Skechers Football family.

USC forward Kiki Iriafen. – Skechers

Iriafen, expected to be a top pick in the upcoming 2025 WNBA Draft, will step into her professional career wearing Skechers Basketball footwear. 

Currently averaging 18.6 points and 8.5 rebounds for USC while pursuing a master’s degree at the Marshall School of Business, Iriafen joins fellow WNBA star Rickea Jackson and NBA standouts Joel Embiid, Julius Randle, and others in the Skechers basketball family.

“After two years on the court in the NBA and WNBA, it’s a big moment for Skechers Basketball to sign Kiki, our first college player, and embark on the journey with her as she begins her professional career,” said Michael Greenberg, president of Skechers. 

“Kiki is a rising star with a bright future in the league. We look forward to supporting her from the draft through her first season and beyond. As the second woman on our basketball roster, she also furthers our mission to engage with female athletes around the world so that more players everywhere experience the signature Comfort That Performs of Skechers.”

On the football side, Skechers signed Misa Rodríguez, who will compete in the brand’s high-performance SKX_1.5 Elite boots and appear in upcoming global campaigns.

Rodríguez adds to a stacked football roster that includes global stars like Harry Kane, Mohammed Kudus, and Oleksandr Zinchenko.

“We are very proud to have a player like Misa in the Skechers Football family, who, among many characteristics, stands out for her confidence, leadership, strength, and precision,” said Txerra Díaz, country manager of Skechers. 

“We continue to strengthen our position in the sport with a product of exceptional quality, already recognized for offering a technicality and comfort that allow for better and greater performance on the field.”

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