Connect with us

Business

Zillow’s chief people officer says it’s remote-forward working model supercharged recruiting—But there are 2 key reasons they’re keeping their offices

Published

on



As more and more companies force employees to go back into the office full time, one company is letting staffers make their own choices about where they want to work. 

Like the rest of the world, Zillow’s employees were forced to work from home at the onset of the COVID-19 pandemic. In the autumn of 2020, company leadership told employees that they would not be asked to return to the office full-time. As a result, hundreds of workers decided to relocate, prompting the company to establish a “CloudHQ” model: the company considers its headquarters to be online, not in one physical location. 

Approximately 84% of Zillow’s 6,900 employees are fully remote, meaning they’re not associated with a permanent corporate office, and they aren’t required to be in office regularly. The rest are a combination of mortgage roles that require high levels of in-office attendance because of compliance laws, or regional sales workers who are asked to report to a specific field office. 

Dan Spaulding, chief people officer at Zillow, spoke with Fortune about the company’s approach to asynchronous work, what exactly a “Z-retreat” is,” and how often he actually goes into the office (spoiler: not a lot). 


This interview has been edited and condensed for clarity.

Fortune: Tell me about Zillow’s CloudHQ approach to work. 

Dan Spaulding: CloudHQ really started in the confusion of “post” the beginning of the pandemic [fall 2020], when you just kind of didn’t know when you were going to be able to get back to the way that work used to be. We started asking ourselves the questions of: ‘We’re learning a lot working in this distributed way. How do we build on that and how do we think differently about what our employees want and need coming out of the pandemic?’ And that grew into our CloudHQ strategy.

Our CloudHQ strategy is that we want employees to have the ability to choose where they live and work [based on] what is most effective for them on a daily basis. And then we want to be hyper-intentional about when we are together in person.

How has Zillow’s relationship to the physical office changed?

We had 11 offices across the country before the pandemic. And to put it in perspective, 95% of our employees lived within daily commuting distance of those offices. Today, we have six offices across the country within major hubs: Seattle, San Francisco, Irvine, New York, to name a few. And we have employees now in all 50 states. 

We still use those offices on a daily basis for one of two scenarios. One is that we have a lot of employees who still like to come into the office on a fairly frequent basis. We don’t have mandates about time spent in office. The broader use case is for what we call “Z-retreats,” which are intentional gatherings that we plan and execute centrally that line up with a calendar that we build from the beginning of the year. It’s based on: when do we need teams to come together? When do we need leaders to come together? When do we have important product launches where we need cross functional work streams coming together and spending focused time together? And then we rotate those across the country and bring employees in for for all sorts of meetings.

The first full year of “Z-retreats” for us was 2022, when [there were] vaccination levels that we felt really comfortable [with] from a health and safety perspective. That year, of course, there was also pent-up demand. Teams were so desperate to come together.

What kind of results are you seeing from the remote and hybrid work strategy? 

We’re in our ninth quarter of outperforming residential real estate. We’re shipping product faster than we’ve shipped product historically. Our voluntary attrition is down. Our employee sentiment about working at Zillow—pride and excitement and working at Zillow—all of those measures continue to be up.

We haven’t seen a dip in any productivity measure that we track since we’ve moved into this modality. 

What are the impacts on talent recruitment and retention? 

I have four times the applicants for every job opening that I had pre-Cloud HQ. So if you look at those measures directionally, that tells us that we’re doing something that’s compelling to job seekers. 

We do internal surveys three times a year to measure employee sentiment—94% of our workforce are proud to work at Zillow and 84% believe they have the resources to do their job effectively. 

Then some of the things that really matter to us are about inclusion—84% of our workforce feel that they can be their authentic selves at work. If you look at some of [Zillow’s] hiring numbers, pre-pandemic, 41% of our employee population were women. Today, 46% of our employee population are women, and that’s on a growing headcount basis. That is a huge demographic shift. I’ve worked in HR for 25 years, I’ve never seen the demographic shift that I’ve seen since moving to Cloud HQ. And we believe that’s a differentiator for us in terms of not just attracting those employees to Zillow, but retaining them for a longer period of time. 

How often do you go into the office? 

I would say I go into the office probably four to five days a month. But never four to five days in a row. 

What do you think are common mistakes that companies make when it comes to RTO?

I obviously can’t speak to other companies, but for us, the question is always the same: why go back to the past when you can understand the challenges that your workforce is facing today, and push forward into the future? 

Trying to figure out asynchronous work, trying to figure out intentional gathering strategies, trying to give employees flexibility. These are all things that you can look [at] on one side and say, “Well, that’s too difficult.” But pushing everybody in the company—from our senior leadership team to our frontline employees—to be more intentional with the way they think about their work, the way they partner with each other? There’s a benefit for all of us. 

One common complaint that workers have about RTO is that they feel like it’s more about control than productivity. What would you say to that?

We like to think we hire adults. We like to treat people like adults. At Zillow, we think it’s a real privilege that we get this flexibility. Now, what I would say as an HR leader, I believe that great work contributions come from the marginal efforts that employees make. I don’t think that letting employees have flexibility to run that errand or to coach Little League or go to the yoga class that works with their schedule [will diminish that]. Our employees understand that in exchange for that flexibility, when the company needs you to step up, you step up. Giving employees a little bit more flexibility during their day, I think you get paid back 10 fold from that marginal effort when you really need it from employees. 

This story was originally featured on Fortune.com



Source link

Continue Reading

Business

Why OpenAI caved to open source on the same day as its $300 billion flex (hint: it’s not just about DeepSeek)

Published

on



To judge by his social feeds, OpenAI CEO Sam Altman is a very happy camper, as his company notches one eye-popping success after another. The startup he co-founded in 2015 just raised $40 billion at a $300 billion valuation, the biggest funding round ever by a private tech company; everyone on the internet seems to be posting Studio Ghibli-style images courtesy of OpenAI’s new GPT-4o image generation model; and ChatGPT now has 500 million weekly users, up from 400 million last month. 

And yet, along with all this good news, Altman revealed Monday that OpenAI is making what appears to be a pretty big about-face in its strategy: In several months, Altman said, OpenAI will be releasing an open source model. 

The move would mark the first time the company has released a model openly since the launch of GPT-2 in 2019, seemingly reversing the company’s shift to closed models in recent years. Granted, the forthcoming model will not be 100% open — as with other companies offering “open” AI models, including Meta and Mistral, OpenAI will offer no access to the data used to train the model. Still, the usage license would allow researchers, developers, and other users to access the underlying code and “weights” of the new model (which determine how the model processes information) to use, modify, or improve it. 

Why the turnaround?

On its surface, the direct cause of OpenAI’s open source embrace might appear to come from China, specifically, the emergence of startup DeepSeek, which flipped the AI script in favor of open-source in January. But according to several AI industry insiders that Fortune spoke to, a broader, and more nuanced, set of factors is also likely motivating Altman’s change of heart on open source. As AI technology makes its way into businesses, customers want the flexibility and transparency of open source models for many uses. And as the performance gap between OpenAI and its competitors narrows, it’s become more difficult for OpenAI to justify its 100% closed approach–something Altman acknowledged in January when he admitted that DeepSeek had lessened OpenAI’s lead in AI, that OpenAI has been “on the wrong side of history” when it comes to open sourcing its technologies.

OpenAI needs a presence beyond the models

Naveen Rao, VP of artificial intelligence at Databricks, said OpenAI’s move is more about an admission that the AI landscape is changing. Value is shifting away from the models themselves to the applications or systems organizations use to customize a model to their specific needs. While there are many situations where a company might want to use a state-of-the-art LLM, an open weights model would allow OpenAI to have a presence in scenarios where customers to don’t want to use ChatGPT, for example, or the company’s developer API. For example, a financial company might not want their customer data to leave their own infrastructure and move to an outside cloud, or a manufacturing business might want AI embedded in factory hardware that is not connected to the internet. 

“Open source is not some curiosity, it’s a big part of AI usage,” he told me. “OpenAI wants to be a part of that through their brand and their models.” 

Rowan Curran, a senior analyst at Forrester Research focused on AI, agreed, saying that OpenAI’s return to open source speaks to AI’s increasingly-diverse ecosystem, from OpenAI, Google, Anthropic, Amazon to Meta to China’s Alibaba and DeepSeek, France’s Mistral, Canada’s Cohere and Israel’s AI21 Labs.

He said many enterprise companies are excited about open-source AI models — not just because of how accurate they are or how well they answer questions, but because they’re flexible. The fact that they are portable is key, he explained — meaning they can run on different cloud platforms or even on a company’s own data center, workstation, laptop or robot, instead of being tied to one provider. 

Curran also explained that releasing an open model could make OpenAI’s own services more appealing to its own enterprise customers. If OpenAI is building a project for a customer and needs to run some of their work within the company’s own data center or even smaller models, for example, they can’t do that with OpenAI models like 4o because those run off of cloud-based servers. “That limits their ability to provide an end-to-end solution from the cloud all the way to the edge,” whether that is a laptop, a smartphone, a robot or a self-driving car, he said. Similar to what Google does with Gemini (it’s largest closed model family) and Gemma (it’s smaller open model), OpenAI could have its own open solution without having to look at third-party open source models. 

A tricky balancing act

While Rao does not see an open source OpenAI model as a big reaction to the DeepSeek releases, the “DeepSeek moment” did show that Chinese startups are no longer behind in the AI race. 

“Many of us in the field already knew this,” he said. If OpenAI doesn’t target the open source community now, he added, “it will lose a lot of influence, goodwill and community innovation.” 

Previously, OpenAI had said that one reason they could not release open models is because Chinese firms would try to use their technology to improve their own models. In January, OpenAI released a statement that said “it is critically important that we are working closely with the U.S. government to best protect the most capable models from efforts by adversaries and competitors to take U.S. technology.” And in fact, while DeepSeek did not release the data it used to train its R1 model, there are indications that it may have used outputs from OpenAI’s o1 to kick-start the training of the model’s reasoning abilities.

As OpenAI now tacks towards open source again, it’s found itself trying to reconcile seemingly contradictory messages. Witness OpenAI Chief Global Affairs Officer Chris Lehane’s LinkedIn post  on Monday: “For US-led democratic AI to prevail over CCP-led authoritarian AI, it’s becoming increasingly clear that we need to strike a balance between open and closed models. Open source puts powerful tools into the hands of developers around the world, expanding the reach of democratic AI principles and enabling innovators everywhere to solve hard problems and drive economic growth. Closed models incorporate important safeguards that protect America’s strategic advantage and prevent misuse.” 

“They’re definitely talking out of both sides,” Rao said,  describing OpenAI’s messaging as “it’s still really dangerous [to release open models] but we need to take advantage of the community that is building and has influence.” 

There’s also a commercial balancing act for OpenAI: It can’t release an open model that competes with its own paid ones. To target AI developers with influence, Rao suggested OpenAI would release a model that is big – but not too big. 

Throwing shade at Meta

If OpenAI’s strategic move to open source a model isn’t solely in reaction to DeepSeek, it may very well be about throwing shade at another big open source competitor: Meta is set to release the fourth iteration of its open source model family, Llama, at the end of this month. Llama has notably been released with an open license except for services with more than 700 million monthly active users–meant to limit companies like OpenAI building on it. 

“We will not do anything silly like saying that you can’t use our open model if your service has more than 700 million monthly active users,” Altman posted yesterday on X

“Meta has become the standard bearer for open source AI, at least in the west,” said Rao. “If they want to wrestle away some influence in the ecosystem, they have to take on Meta.” 

However, Forrester’s Curran said that Altman’s vague comments aside, there is no reason to think that OpenAI’s open source model will be any more transparent–in terms of data or training methods, for example–than any other commercial open version from Meta or Mistral. 

“I expect it to be much more opaque and closed compared to other open models,” he said, “with significantly less transparency.” 

This story was originally featured on Fortune.com



Source link

Continue Reading

Business

Charlie Javice faces 14 years in prison: How she fooled JP Morgan

Published

on

© 2025 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.



Source link

Continue Reading

Business

Is whole milk healthier? Why RFK Jr. wants to ditch the Obama-era requirement for lower calorie milk in school lunches

Published

on



More than a dozen years after higher-fat milk was stripped from school meals to slow obesity in American kids and boost their health, momentum is growing to put it back.

Federal lawmakers have revived bills that would allow whole and 2% milk to be served again in schools, in addition to the skim and low-fat milk mandated since 2012. A U.S. Senate committee hosted a hearing Tuesday on a bill that has bipartisan support.

“Kids need wholesome, nourishing food to grow strong and stay healthy, and whole milk is packed with the nutrients they need,” said Sen. John Fetterman, a Pennsylvania Democrat who is co-sponsoring the legislation.

Health Secretary Robert F. Kennedy Jr. has called the federal dietary guidelines requiring low-fat milk “antiquated” and last month encouraged “full fat/whole milk” to be used in Head Start programs for the nation’s youngest children.

The Obama-era move to require skim and low fat milk in schools was aimed at cutting kids’ consumption of saturated fat and calories, which can increase the risk of heart disease and obesity.

But some nutrition experts, lawmakers and the dairy industry argue that whole milk has been unfairly vilified, and that some studies suggest kids who drink whole milk are less likely to have obesity. Critics also contend that many children don’t like the taste of lower-fat milk and don’t drink it, leading them to miss valuable nutrients.

Here’s what you need to know about the debate over whole milk in school meals:

Why was whole milk removed from school meals?

In 2010, Congress passed the Healthy, Hunger-Free Kids Act, which aimed to reduce childhood obesity and cut health risks for kids. It required school meals to include more whole grains, fruits and vegetables, protein and low-fat dairy and less sugar, sodium and fat.

Starting in 2012, whole and 2% milk was not permitted in school meals because those products are higher in saturated fat and calories than lower-fat options.

Nutrition experts said that skim and low-fat milk gave kids the benefits of necessary nutrients like calcium and Vitamin D with less fat and fewer calories.

How are school meal guidelines set?

The U.S. Agriculture Department sets nutrition guidelines for the national school lunch and breakfast programs, which serve nearly 30 million students each school day.

The nutrition standards are required to meet the federal Dietary Guidelines for Americans, which are reviewed and revised every five years. Since 1985, those guidelines have recommended that Americans older than age 2 consume low-fat or fat-free dairy.

The 2025-2030 dietary guidelines are set for revision this year under a joint effort by USDA and the Department of Health and Human Services. A panel of scientific experts who reviewed evidence regarding milk fat content recommended that the U.S. policy remain the same.

One reason was that research has shown changes in the federal nutrition program after the 2010 law have slowed the rise in obesity among U.S. kids — even teenagers, said Deanna Hoelscher, a nutrition expert and researcher at the University of Texas Health Science Center who served on the dietary guidelines committee.

“We didn’t find enough definitive evidence to change a policy that’s been in place that has shown good outcomes to date,” Hoelscher said.

Although there was limited evidence that consuming higher-fat dairy rather than lower-fat dairy could benefit very young children, there wasn’t enough evidence to make a conclusion for older kids and teens, she said. There were “substantial concerns” with the consistency, quantity and risk of bias in the existing research, the report concluded.

What’s behind the push for whole milk in schools?

Some nutrition experts point to recent research suggesting that kids who drink whole milk could be less likely to be overweight or develop obesity than children who drink lower-fat milk. One 2020 review of 28 studies suggested that the risk was 40% less for kids who drank whole milk rather than reduced-fat milk, although the study authors noted that the research couldn’t say whether milk consumption was the reason.

One top nutrition expert, Dr. Dariush Mozaffarian of Tufts University, noted that the dietary guidelines panel found “no evidence that whole fat dairy is worse than low-fat dairy,” but they retained the recommendations, citing the need for more research.

“Saturated fat in dairy has not been linked to any adverse health outcomes,” Mozaffarian said.

The pending bills in Congress stipulate that milk fat would not be considered as part of the saturated fat limits required in school meals. That’s because the saturated fatty acids in dairy have a different composition than beef fat, Mozaffarian said, adding that dairy has other beneficial compounds that could offset theoretical harms.

In addition, Mozaffarian noted current USDA guidelines ban whole milk but allow skim and low-fat chocolate and other flavored milk sweetened with added sugars. Last year, the USDA agreed to limit added sugars in school foods for the first time.

Dairy industry advocates say participation in school meals programs and consumption of milk have declined since whole milk was removed.

What’s next?

The USDA and HHS must issue the new dietary guidelines this year. Kennedy and Agriculture Secretary Brooke Rollins have said they are conducting “a line-by-line review” of the scientific report issued under the previous administration — but whether that means a new acceptance of whole milk remains unclear.

Versions of the “Whole Milk for Healthy Kids Act” are pending in both chambers of Congress.

This story was originally featured on Fortune.com



Source link

Continue Reading

Trending

Copyright © Miami Select.