UK consumers are happily embracing AI assistants when shopping online (as well as when undertaking other tasks) with a new study showing 69% of British shoppers trust AI assistants to provide accurate information.
Photo: Pixabay
That’s according to Adobe Analytics, which ran a consumer survey of 2,000 UK respondents last month.
Some 76% of those surveyed said AI is making life easier and the same number want generative AI agents “to take actions and complete tasks on their behalf – both at home and at work”. That includes ordering products on their behalf.
When shopping, consumers are using AI for product research and to find the best price. The most popular AI use cases in retail are research (46%), sourcing product recommendations (44%), creating shopping lists (38%), gift inspiration (37%) and finding the best prices for products (29%).
Some 35% have used AI assistants when shopping online, while 47% plan to use it this year. Usage is higher among younger age groups, with 48% of Gen Z and 44% of Millennials using the services.
As many as 89% of users agree that AI improves the shopping experience, 73% said AI was now their main source of product research and 85% said they used AI primarily as the final check on price before purchasing.
And here’s the big point — the most popular retail categories for using AI is clothing at 39%. The health & beauty category is in third place on 31%.
Adobe Analytics also said it recorded a 500% increase in AI-sourced traffic to retail sites from UK consumers between October 2024 and February 2025. Since August 2024, traffic to retail sites from GenAI sources has increased by more than 30% every month.
Importantly too, those shoppers landing on-site having used AI assistants spent 23% longer there than non-AI-sourced traffic. But there’s a sting in the tail as well as those shoppers were 38% less likely to convert. Yet the conversion gap is narrowing — between October and February conversions from AI-sourced traffic increased by 85%.
Digital fashion and lifestyle retailer ASOS has added to its extensive retail offer with the launch of the For Love & Lemons brand on the site.
A brand “synonymous with dreamy silhouettes, divine femininity, and a touch of daring romance”, the collection features 80 pieces spanning dresses, tops, skirts, swim, and lingerie. Standout styles include the embroidered heart broderie dress, a lace-boned corset mini, and the contrast polka heart print slip.
It’s arrival on the ASOS platform reflects a “rapidly gained… cult following”, reaching 3.5 million followers on Instagram since launching in 2010.
Shazmeen Malik, Brands director at ASOS said: “The brand’s super feminine aesthetic is unlike any other premium brand on [our platform], and we are confident it will be extremely popular with our customers. This partnership has been a long time in the making, and we couldn’t be more excited to finally bring it to life.”
For Love & Lemons’ Marketing director Nicolette Gazsi added: This partnership allows us to bring our signature designs to a global audience that embraces our distinct femininity. We can’t wait to see how our brand resonates with ASOS customers.”
ASOS has also been busy this week expanding its beauty offer via its premium Face + Body brands, launching Pat McGrath Labs’ on the site with a range of 53 SKUs spanning eyes, lips and base.
Showing just how big an occasion St Patrick’s Day (17 March) is, the event boosted the latest three-day (Saturday-Monday) UK retail footfall, which came in up 4.1% year-on-year in regional markets outside of London, according to MRI Software data.
Image: Pexels
Total footfall was up 8.1% in all UK retail destinations compared to St Patrick’s Day last year.
Understandably, there was 51.9% footfall surge in Northern Ireland, by far the highest in the UK, as market towns also saw a 31.3% uplift.
The related holiday moving to a Monday this year, rather than falling on a Sunday in 2024, likely played a key role in this increase, the report said.
“For the first time in seven years, thousands of people lined the streets on Monday for St Patrick’s Day parades across towns and cities in Northern Ireland, “reinforcing the strong economic and social impact of the celebrations”, the report added.
The surge is also likely to have also been fuelled by major sporting events including the football Carabou Cup Final and the final day of the rugby Six Nations Championships.
“The combination of events, extended festivities, and major sporting occasions contributed to a strong weekend for UK retail and hospitality sectors, providing optimism for the year ahead”, MRI Software added.
Phoebe Philo has previewed its collection C on its webstore phoebephilo.com. The collection will be delivered from mid-year 2025 and will run through to November.
Phoebe Philo collection C
It will be available exclusively online at the label’s own webstore as well as via dedicated shop-in-shops at Galeries LafayetteHaussmann Paris, Dover Street Market London, and through select global wholesale partners.
Categories include ready-to-wear, leather goods, shoes and accessories.
Beyond that, there’s no information available, which is no surprise, the company having chosen a very pared-back approach to its launches since the label first appeared in 2023.
Phoebe Philo collection C
It has avoided the frenzy of catwalk shows as well as taking a very Philo-specific approach to the calendar with alphabetically-named collections and edits rather than straightforward seasons.
In fact, when the label first launched, the work arrived as a series of edits that were revealed and available simultaneously — together forming the first collection. Since October 2024, collections are now revealed in their entirety and in advance of availability, so that’s a small shift towards a more traditional strategy.
Phoebe Philo collection C
It’s a sign of the brand evolving as it has moved from its original online-only approach to adding in availability via very select luxury physical stores.
In November it opened its first shop-in-shop in London at the aforementioned Dover Street Market and only last month opened its first physical store in France, the 50 sq m space in Galeries Lafayette.