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Proposed Trump policy could force thousands of citizens applying for social security benefits to verify their identities in person

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Trump’s Social Security Administration proposed a major change that could force thousands of people every week to show up at a shrinking list of field offices before they can receive benefits.

In an effort to combat fraud, the SSA has suggested that citizens applying for social security or disability benefits over the phone would also need to, for the first time, verify their identities using an online program called “internet ID proofing,” according to an internal memo viewed by the Washington Post.

If they can’t verify their identity online, they will have to file paperwork at their nearest field office, according to the memo sent last week by Acting Deputy Commissioner for Operations Doris Diaz to Acting Social Security Commissioner Leland Dudek.

The memo acknowledged the potential change could force an estimated 75,000 to 85,000 people per week to seek out field offices to confirm their identities and could lead to “increased challenges for vulnerable populations,” “longer wait times and processing time,” and “increased demand for office appointments,” the memo read, according to the Post

The change would disproportionately affect older populations who may not be internet savvy, and those with disabilities. Claimants seeking a field office will also have fewer to choose from, as more than 40 of 1,200 are estimated to close, the New York Times reported, citing advocacy group Social Security Works. The list of offices slated to close is based on an unreliable list released by DOGE, according to Social Security Works. Elon Musk’s DOGE has also said it will cut 7,000 of the SSA’s 57,000 employees. 

The White House and the Social Security Administration did not immediately respond to Fortune‘s request for comment.

The SSA previously considered scrapping telephone service for claims, the Post reported, but backtracked after a report by the outlet. Regardless, the SSA said claimants looking to change their bank account information will now need to do so either online or in-person and could no longer do so over the phone.

Almost every transaction at a field office requires an appointment that already takes months to realize, according to the Post. 

The White House has repeatedly said it will not cut Social Security, Medicare, or Medicare benefits, and has said any changes are to cut back on fraud. A July 2024 report from the Social Security Administration’s inspector general estimated that between fiscal 2015 and fiscal 2022, the SSA sent out $8.6 trillion in disbursements. Fewer than 1% of the disbursements, or $71.8 billion worth were improper payments, according to the report.

Acting Social Security Commissioner Dudek said for phone calls, the agency is “exploring ways to implement AI — in a safe, governed manner in accordance with” guidance from the Office of Management and Budget “to streamline and improve call resolution,” according to a Tuesday memo obtained by NBC News.

Dudek mentioned in the memo that the agency has been frequently mentioned in the media, which has been stressing out employees.

“Over the past month, this agency has seen an unprecedented level of media coverage, some of it true and deserved, while some has not been factual and painted the agency in a very negative light,” he wrote. “I know this has been stressful for you and has caused disruption in your life. Personally, I have made some mistakes, which makes me human like you. I promise you this, I will continue to make mistakes, but I will learn from them. My decisions will always be with the best intentions for this agency, the people we serve, and you.”

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I’m a mining industry CEO. Let’s talk about Trump and Greenland

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With more than 35 years of experience working in sectors focused on extracting valuable materials from the ground, I have always been on the lookout for the next big thing. I like to think we are after the “future metals,” the ones that are going to power our global economy and help make our world a cleaner and greener place. Several years ago, I came into contact with elements that have the potential to redefine the geopolitical landscape: rare earth elements. 

President-elect Donald Trump has his eye (again) on buying Greenland, which also happens to possess one of the world’s largest known rare earth deposits. 

Coincidence? I think not. Of course, there may be more to the story, and I have no direct access to Trump or his inner circle, but I do have the perspective of a mining CEO—I lead Critical Metals Corp.—which in this case matters.

Chinese bans and a Trump visit

Today, we can’t talk about rare earth elements without talking about China, the world’s dominant producer of rare earths, controlling more than 90% of the market. Last month China announced a ban on the export of certain rare earth minerals and metals to the United States. China banned shipments of gallium (essential for the production of computer chips and defense applications), germanium, antimony, and other materials that have both military and civilian uses.

This is amidst a significant amount of buzz about Trump and his interest in buying Greenland, which Donald Trump Jr. recently visited. I believe this is in part due to the Tanbreez Project, a foundational rare earth asset located in Greenland with more than 4.8 billion tons of potential material. This is among the largest rare-earths assets in the world; one of the highest concentrations of gallium was discovered there this past fall. 

And now a necessary disclaimer: My company, founded last year through a merger, is focused on critical metals and minerals, and acquired a controlling interest in Tanbreez last summer. That also means I’m well familiar with Greenland’s underground riches.

The Mighty 17, and why they matter

Although the roots of rare earth elements (“rare earths”)—a group of 17 elements on the periodic table, which I sometimes fondly refer to as the “mighty 17”—can be traced back to their discovery in the 18th century, they remain widely misunderstood. Despite their namesake, they are actually quite common in occurrence. However, due to their typically low concentration in many ores and rapid oxidation, they can be extremely difficult to extract. They are broken up into two broader categories: light rare earth elements and heavy rare earth elements—and for refining capacity, the latter is limited.

Importantly, these elements are key enablers for next-generation technologies. They contribute to lower emissions, reduced energy consumption, and enhanced overall energy efficiency, performance, and safety. They are also essential for making products lighter and smaller. 

Bolstering national security in the West

At the end of the day, I think, Trump believes in the importance of rare earth elements because they are crucial to the U.S. defense industry and the country’s national security as a whole. This is because the U.S. defense industry is in dire need of rare earths. 

Light rare earth elements are primarily used in the manufacturing of magnets, which are used in electric vehicle motors, medical equipment, wind turbines, and data storage systems. These are the applications that have made many of the headlines. However, the more limited heavy rare earth elements are critical for heavy weaponry and, in turn, national defense.

The heavy rare earth elements are key components for a range of defense applications, including advanced military systems like the F-35 Lightning II aircraft, unmanned aerial vehicles, and Virginia and Columbia class submarines. 

As such, the Defense Department has been increasing its focus on domestic supply chains to ensure continued access to the rare earth materials needed to manufacture critical weapons systems.

With the Pentagon planning a substantial increase in F-35 procurement in the coming decades, ensuring a reliable supply of heavy rare earth elements will be crucial. For reference, Tanbreez in Greenland has a particularly high concentration of heavy rare elements.

The U.S. remains strong and powerful. However, future battles may be won or lost based not on our current strength, but rather on access to—and utilization of—the Mighty 17.

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The opinions expressed in Fortune.com commentary pieces are solely the views of their authors and do not necessarily reflect the opinions and beliefs of Fortune.

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Critical minerals processing will be the equivalent of 19th-century oil refineries—at a Rockefeller moment

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Clean technology will prevail despite today’s policy uncertainty

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FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.



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