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Retailer’s analysis shows dresses, jumpsuits, jeans, swim and coats are most often returned

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We’ve received an interesting report looking at the type of clothing items that women tend to return. And while the data comes from Australia, it’s likely to be equally applicable to the UK, Europe and US.

birdsnest.com.au

The team behind birdsnest.com.au has analysed more than 85,000 of the returns it received last year and found that dresses and jumpsuits topped the list with each category having a 31% return rate. 

Company founder Jane Cay said she’s not surprised at those categories being returned more often “given the variation in cuts and styles, alongside the fact that these items are higher stake pieces than other items of clothing”.

That was followed by jeans on 29%, and then swimwear with a 27% rate, which is also no surprise given its sizing challenges.

The retailer’s online returns are more than double those of purchases in-store, primarily due to the fact that e-shop pieces can’t be tried on before purchase, although the business’s unusual policy that allows customers to return clothes that aren’t right up to a year after purchase could skew the numbers compared to other retailers.

Coats meanwhile have a 24% return rate.

While that takes in the five most commonly returned items, digging deeper into the detail, birdsnest said the data also shows customers are more likely to return formalwear, with a return rate of 36%. 

This is significantly higher than the return rates for ‘essentialwear’ (13%) and casualwear (23%), “suggesting that customers have higher expectations the more formal the event, which typically involves a larger investment, and a desire for the outfit to be perfect for the occasion”.

It also perhaps suggests something that many retailers found during the pandemic — casual, comfortable cuts are more forgiving and fit is less of an issue.

The company also said the return rate was also higher for sale items (26%) than for full-priced items (19%). Additionally, products with lower ratings were returned more frequently. Return rates for 1-star, 2-star and 3-star items were 26%, 30%, and 30%, respectively. By contrast, return rates for 4-star and 5-star products were lower, at 22% and 23%, respectively.

Unsurprisingly, items like jewellery and accessories had a low return rate of just 6%, “likely due to minimal sizing issues and having higher versatility when pairing with outfits”.

Last year, the company processed 85,510 returns worth A$8.28 million, representing 23.7% of items sold and 26.28% of total revenue. It said that only 11% of items sold in-store are returned.

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UK consumers will vote with their purses if single-used plastic packaging glut continues

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Beware, UK retailers and brands aren’t doing enough to reduce the use of single-use plastic packaging, and consumers will vote with their purses if this goes on.

Image:Aquapak

New research shows 65% of UK consumers felt retail is falling short when it comes to cutting harmful plastic, with just 18% saying they are doing enough, according to sustainable packaging producer Aquapak.

The findings show that British shoppers want to see retailers take positive steps to reduce the impact of the packaging they use on the environment. Some 59% said they wanted to see the conventional plastic used in packaging replaced with an alternative material which can be recycled and doesn’t harm the environment.

Meanwhile, 57% said they should use more paper-based packaging which can go into kerbside recycling collections and 49% said that they should stop using traditional single-use plastic completely.
 
If such changes are not made, the findings suggest that consumers are happy to vote with their feet and purses. 

Over the next 12 months, 56% of those surveyed said they will try and buy more products that do not use single-use plastic packaging, such as polyethylene bags.  They are prepared to take even more extreme steps over the next three years, with 46% saying they will stop buying products that use single-use packaging and hard to recycle packaging altogether.  

For retailers and brands facing environmental challenges throughout the supply chain, they should take heart from the fact that 32% of consumers said that they would be prepared to pay more for packaging which is 100% recyclable. Of these, 43% said they would pay 5% more.

Some 30% said they would pay more for clothing and accessories packaged in recyclable material, with 41% of these saying that would also be happy to pay 5% more.

Mark Lapping, chief executive of Aquapak, said: “We recognise that businesses have many challenges to deal with when it comes sustainability, whether it is carbon, water or biodiversity but it is important that they don’t just pay lip service to new technologies but opt for real change.

“The good news is that there is a commercially proven solution that will make their plastic packaging problems disappear. We have developed Hydropol which can be incorporated into paper to create planet-friendly wrappers for dry foods, snacks and confectionery, or used as film to make garment bags, providing an alternative to current packaging which is hard to recycle and inconvenient for consumers.”

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Barbour International in Saturdays NYC collab for SS25

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Barbour International has collaborated with New York based lifestyle brand Saturdays NYC to create a three-piece capsule menswear collection for SS25.

The collection, made up of a lightweight wax jacket, a graphic sweatshirt and an oversized T-shirt, completes the Barbour International x Saturdays NYC collection available from 6 March through Barbour.com and selected stockists worldwide.
  
The collab link is inspired by Barbour International’s motorcycle heritage and Saturdays NYC’s city and surf roots. So the capsule collection “fuses both iconic brands seamlessly… present[ing] lasting quality through a modernised attitude”.

The key Lightweight Wax takes inspiration from Barbour’s original A7 jacket first introduced and created by Duncan Barbour in 1936, which became “synonymous amongst bikers back in the 1960s and 70s”. This reimagined style retains many of the original key details including the angled chest map pocket and robust functionality, we’re told. But it’s given a modern twist as it has been presented in a lighter-weight waxed cotton fabric. Finished with a dual branded logo and a shock-cord hem adjustment for more of a relaxed fit, this jacket is a synergy of both brands. 

Featuring a checkered monochrome graphic the sweatshirt “adds a bold statement to a contemporary look” while the graphic T-shirt exhibits Saturdays NYC’s “illusional graphics, with a reference to Barbour International’s black and yellow colour scheme”.

Saturdays NYC said of the second-time collaboration: “Barbour International is a brand that has inspired us since we started designing and to continue this partnership is an exciting commitment to design and craftmanship.” 
 

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Rip Curl owner KMD Brands names new CEO

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KMD Brands, owner of Rip Curl, Kathmandu, and Oboz, announced on Wednesday that Brent Scrimshaw will transition to the role of group chief executive officer and managing director, effective March 24.

Rip Curl

In his new role, Scrimshaw will work out of the Australia-headquartered company’s offices in Melbourne.

Outgoing KMD Brands CEO Michael Daly will step down March 25, and will remain on in a transitionary period with Scrimshaw until April 4.

A sports apparel veteran, Scrimshaw has been a director of KMD Brands since 2017 and global CEO of marketing services company, Enero, since 2020. Before that, the executive had a 19-year career at Nike, serving as vice president, EMEA brand marketing and core category business, and vice president and chief executive of Western Europe.

“I’m energised by the opportunity that lies ahead as I step into the group CEO role,” said ​Scrimshaw.

“Having spent 30 years building brands around the world, I’m excited to enable a strategic focus on deepening our consumer connections through bold and innovative product, all while amplifying the unique identity of our iconic brands. I look forward to collaborating with our talented teams to unlock KMD Brands’ next phase of growth.”

Daly first announced his planned departure from KMD Brands in October last year. Less than one month later, former Rip Curl CEO Brooke Farris also stepped down from her role after three years leading iconic surfwear brand.

 

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