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UK retail could shed 160,000 part-time jobs after employer tax increase, says trade body

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February 26, 2025

Up to 160,000 part-time retail jobs in Britain are at risk of being lost over the next three years as a result of higher employer taxes and regulatory changes, the British Retail Consortium (BRC) trade body warned on Wednesday.

Photo: Pixabay

As the UK economy struggles to grow, the Labour government’s solution was to increase employer taxes in finance minister Rachel Reeves’ October budget to raise money for investment in infrastructure and public services, prompting criticism from the business community.

The BRC, which represents most of the UK’s biggest retailers, said that rising employer National Insurance contributions (NICs) and a 6.7% jump in the national minimum wage will add 5 billion pounds ($6.3 billion) to retailers’ labour costs in 2025 alone, increasing pressure on the industry to reduce staffing levels.

Part-time roles are particularly susceptible to the changes in the employer NICs, the BRC said. Retailers will be taxed for any employee earning more than 5,000 pounds, down from the current threshold of 9,100 pounds, making it significantly more expensive to hire part-time workers.

The BRC said the impact would be compounded by some of the proposed changes to employment legislation being considered by parliament, which it said could force companies to reduce the number of flexible jobs, including seasonal and student jobs.

“One in 10 part-time retail roles are now at risk of being lost,” said BRC Chief Executive Helen Dickinson.

“Retailers face a mountain of costs from the budget and, while they continue to absorb costs where they can, higher prices and job losses are inevitable.”

The government has said the budget measures were needed to fill a 22 billion pound “black hole” it inherited from the previous Conservative administration. It has said difficult choices had to be made to restore economic stability.

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Bullring and Westquay owner Hammerson sees record results in “transformative” year

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February 26, 2025

After a “transformative” fiscal 2024, Hammerson said Wednesday (26 February) the commercial property giant is now “repositioned to drive growth”. With key destinations in the UK, France and Ireland (including 10 city locations ranked in the top 20 of all retail venues across its geographies), it was “another record year” of leasing, up 56% and 13% over estimated rental value (ERV).

Bullring

Occupancy also improved to over 95%, with few leasable units in most locations, “driving rental tension across our portfolio”. In the year, 262 leases were signed on 1m sq ft of space generating annual headline rent of £41m, “another record performance” on a like-for-like basis.

It also described occcupier demand as “robust” with £8.6m of headline income already exchanged in 2025, 10% above previous passing rent and 11% ahead of ERV. There is also “good visibility and a strong pipeline for the remainder of 2025, underpinning our confidence in the outlook”, it stressed.

And performance in key trading periods stood out. It said Black Friday, Christmas Eve and New Year’s Eve all saw year-on-year increases of 10-12% for all its flagship destinations. For instance, its Westquay mall had 112,000 visitors on the Saturday of Black Friday weekend, its highest number since November 2017.

There was also good footfall momentum to report in the final quarter, “reflecting new openings and seasonal events”, with UK footfall up 17% quarter-on-quarter, also up 16% in Ireland and by 5% in France. That meant hosting 170 million visitors across its destinations (+600,000). 

Investment in its Bullring and Dundrum centres has also paid dividends, generating £184 million of rent “benefiting from [the] halo effect of repositioning”.

This included the repositioning of Cabot Circus and The Oracle in 2024, already securing £52 million of rent contracted. Investments will see marquee openings in 2025 such as M&S at Cabot Circus, and TK Maxx at The Oracle.

Rita-Rose Gagné, chief executive of Hammerson, said:In landing the pivotal sale of Value Retail and completing our non-core disposals, we have generated £1.5 billion of cash proceeds over the last four years, materially strengthening our capital structure, and enabling investment for growth in our high-quality portfolio.

She added: “Cities are engines of economic growth, and we have concentrated our portfolio on exceptional assets in some of Europe’s fastest growing and most vibrant cities. The flight to quality where occupiers want fewer and more productive stores in only these locations, enables us to attract leading global and local brand partners. 

The physical experience has become more relevant for consumers and our brand partners, with at least 80% of all retail transactions touching a store.”

And its FY25 outlook? “We will see marquee openings in Cabot Circus and The Oracle as we bring major new uses to each of these assets, matching our experiences and building momentum at Bullring and Dundrum. 

“We have already secured £8.6m of leases in 2025, the pipeline is robust, and discussions are progressing on other acquisitions.

Notwithstanding the uncertainty in the macroeconomic environment, our portfolio is well positioned to drive rental growth and earnings from the high demand for scarce, relevant space where brands are consolidating.”

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Gymshark’s North America head adds commercial chief role

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February 26, 2025

Ahead of its US physical retail entry and wider growth plan, Gymshark has promoted Kim Dolder, general manager of North America, to the additional role of chief commercial officer.

Kim Dolder

Becoming the retailer’s first board member to be based in the US, Dolder will continue to operate out of New York, reporting to founder and CEO Ben Francis and leading Gymshark’s US office. 

Dolder, who joined the sportswear brand last May, will see her additional role to ensure the business “has the single architecture in place to become a fully omnichannel enterprise”.

She will also be responsible for “driving revenues, introducing new products and scaling its business channels”.

Dolder said: “Gymshark has had an unbelievable 12 years as, predominantly, an e-commerce company, but it’s no secret that we are pivoting to become an omnichannel organisation.

“So to step into the CCO’s shoes and play a role in evolving the incredible brand we’ve built so far, building our retail footprint and expanding our wholesale and franchise partnerships is beyond exciting.”

Francis added: “If we are to become an iconic 100-year brand, there are two things we can’t compromise on — being global and being omnichannel. To achieve them, we need a chief commercial officer who can be the architect to create the blueprint to get us there.

“I can think of no one better than Kim to step into this role. Kim is our first chief based in the US, so this serves as a real sign of intent of our global ambitions. Since joining, she has already added so much value to our North American operations and her experience, insight and sheer will to win will definitely take Gymshark to new heights.”

Last week, the company announced it will debut a US flagship store in New York later this year. The 13,000 sq ft Bond Street unit will be its third flagship after London’s Regent Street.

Last June, it moved its North America headquarters to New York and welcomed over 7,500 members to its biggest ever sporting event in the city the following month.

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Sports Direct adds membership scheme, more Frasers Group brands to follow

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February 26, 2025

Frasers Group has launched the first of an enhanced customer experience and loyalty programme for its biggest retail brand Sports Direct. The group’s first such scheme in the UK, it also intends to roll out similar membership programmes across its other fascias, including Flannels and Frasers, group CEO Michael Murray has said.

Sports Direct

Called Sports Direct Membership, it will introduce a new benefit-based programme “designed to reward loyal customers with exclusive benefits, personalised offers and a seamless omnichannel experience”.

This will include tailored rewards and offers, available in-store and online, “unlocking more benefits and greater value the more they shop”, the group said. 

Working closely with “valued brands, including Everlast” as part of the group’s “ongoing digital elevation”, it aims at “further connecting the dots between their customers in-store and online shopping behaviour and offering enriched and personalised experiences”.

Membership will be free and open to everyone who creates an online account and exclusive benefits include: offers and discounts; monthly prize draws; access to member events and experiences; and brand benefits including free access to the Everlast Gyms fitness app and discounted Everlast Gyms membership.

A curated customer experience will also include personalised recommendations based on previous purchases; real-time alerts and push notifications and an easy-to-use Members Pass in app or digital wallet.

Murray added: “Sports Direct Membership marks the next step in the digital transformation and elevation of our retail business, with the aim of delivering a truly seamless omnichannel shopping experience. This will allow us to understand our customers even better and, in turn, they will benefit from unique, personalised offers from their favourite leading sports brands and derive more value when they shop at Sports Direct. Our ambition is to extend these rewards to all our [group] customers.”

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