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Gore-Tex links with United Repair Centre to extend life of clothing

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February 6, 2025

The Gore-Tex brand has unveiled what it says is the “next step in its commitment to keeping its outerwear in action for longer” in a UK link-up with United Repair Centre (URC).

Gore-Tex/United Repair Centre

The repair specialist has been added to its roster of authorised repair centres, based on Gore-Tex’s principle that “the most sustainable piece of clothing is the one you already own”.

It’s aiming to reduce the footprint of each item of clothing and limit material waste in the fashion and outdoor industries.  

The partnership with London-based URC works via a four-step process with the customer asked to provide more info about the product and the repair request. They’ll then receive a cost estimate based on these details. Next, the repair is booked and the customer sends in their Gore-tex item(s). 

Once received, the product undergoes an evaluation and necessary repairs are completed within five days. Finally, the customer will receive an email notification when the product is ready to be returned. 

It comes as more and more brands introduce repair services as part of their overall approach to sustainability. Just a couple of months ago, for instance, Save Your Wardrobe (SYW) — an AI-powered wardrobe management app — and URC announced they were collaborating, with the latter becoming the service partner on the former’s dedicated platform, “offering consumers and brands easy-to-book repair and care services”.

And a few months before that, retail giant M&S launched a dedicated clothing repair service in partnership with Sojo, while John Lewis launched a repair trial in a deal with Timpson Group.

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ParcelLab launches first-ever PPX Maturity Curve for retailers to boost post-purchase experience

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February 6, 2025

Post-purchase experience software provider parcelLab has launched its “industry’s first” Post Purchase Experience (PPX) Maturity Curve for retailers.

The framework “empowers retailers to discover how they compare to competitors and the strategic methods necessary for them to exceed best practices, build long-term customer loyalty, and drive new revenue”, it said.

With parcelLab’s latest innovation, it said brands can “benchmark against industry peers and truly work toward creating customers for life”. 

The service includes a deep analysis of a company’s current post-purchase experience performance “by detailing steps to advance PPX maturity and evolving current strategies”. These methods assist retailers “to exceed growing customer expectations and increase brand loyalty”.

Zack Hamilton, SVP, Growth Strategy & Enablement at parcelLab, said: “This has been created based on one core belief: the post-purchase experience is pivotal in building long-term customer loyalty and increasing revenue.

“Through our initial analysis of over a thousand brands, we’ve discovered that many are still using tactical, reactive strategies and minimally focusing on personalisation. With this PPX Maturity Curve our team of experts can help organisations build the capabilities to transform mundane operational touchpoints into unique moments of pure joy for their customers.”

He also said the latest development “will see top retail brands learn and share PPX best practices as well as being offered thought leadership insights, networking opportunities, specialised training, and more”.

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Braehead mall enjoys strong footfall in 2024

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February 6, 2025

It might be easier to write about major shopping centres that haven’t done well. Braehead, the Scottish shopping and leisure destination, has told us of its “exceptional success” in 2024.

“With significant year-on-year growth in footfall, these results reinforce Braehead’s position as Scotland’s go-to… destination”, said new owner SGS Group.

Throughout 2024, the Glasgow mall saw an impressive 8.5% increase in footfall compared to the previous year, a rise that was also apparent during the critical Q4 ‘golden quarter’ with a 5.7% uplift compared to 2023 “as visitors were drawn to the centre to experience its diverse range of retail, food and leisure operators”. 

The centre’s line-up was enhanced in 2024 with several store refurbishments and new openings including fashion brands Mango, Phase Eight, Castore and Remus Uomo joining its array of over 100 popular high street brands, including M&S, Primark, H&M, MAC and Apple. An already strongly-performing health & beauty category was also enhanced by the arrival of Rituals and Kiko Milano.
 
Looking ahead, the mall operator noted too that with the upcoming opening of the new River Clyde Bridge in March, Braehead will be able to increase accessibility to a wider catchment “to expand market penetration further”. 
 
Rob Jewell, managing director, Asset Management at operator Pradera Lateral, said: “2024 has been a defining year for Braehead Shopping Centre, culminating in impressive footfall figures to end the year. With the addition of more globally recognised brands, alongside reinvestment from established retailers and its new owner SGS, the centre continues to be a leading shopping and leisure destination in Scotland.”

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Ralph Lauren raises annual revenue forecast on strong apparel demand

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February 6, 2025

Ralph Lauren raised its annual revenue forecast on Thursday, betting on more younger shoppers picking up its spring collection of dresses, skinny cuffed trousers and floral dinner jackets.

Ralph Lauren – Spring/Summer 2025 – Menswear – USA – New York – ©Launchmetrics/spotlight

Shares of the apparel maker rose 8% in premarket trading.

Unlike European fashion houses LVMH, Hugo Boss and Kering, Ralph Lauren has enjoyed strong demand as efforts to invest in brands such as Polo and Purple Label helped pull in wealthy shoppers, especially from the younger demographic.

Ralph Lauren has also posted strong sales in China over the past nine quarters, as an e-commerce expansion on the Douyin platform and the opening of full-price stores boosted demand for its clothing.

China accounts for about 8% of the company’s total sales.

Demand at Ralph Lauren’s direct-to-customer channels also remained robust, driven mainly by full-price sales, while its wholesale business is starting to recover in North America following muted growth for several quarters.

The company now expects 2025 revenue to increase between 6% and 7%, compared with its prior forecast for a 3% to 4% rise.

Its third-quarter sales rose to $2.14 billion from $1.93 billion a year earlier, compared with analysts’ estimates of $2.01 billion, according to data compiled by LSEG.
 

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