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Citigroup CEO Jane Fraser warns of job cuts and says it’s time to raise the bar in memo to staff

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Citigroup CEO Jane Fraser, one of Fortune‘s Most Powerful Women—and the top female executive on Wall Street—is pushing ahead with about 1,000 job cuts and has warned staff that “we are not graded on effort” in a fiery internal memo setting a tougher tone for 2026. The cuts are part of a multiyear overhaul that could ultimately eliminate up to 20,000 roles as Fraser demands hard results and an end to what she calls the bank’s “old, bad habits.”​

In the memo, previously reported by Bloomberg, Fraser told Citi’s roughly 200,000‑plus employees “the bar is raised” and stressed performance will be judged on outcomes rather than intentions or long hours.

“We are not graded on effort. We are judged on our results,” she wrote, adding she expects “the last vestiges of old, bad habits” to disappear as the bank pursues a leaner, more commercially aggressive culture in 2026. The language marks one of her sharpest internal messages since she took over in 2021, underscoring a shift from transformation planning to execution.​

Fraser’s approach also demonstrates why Fortune contributor Jeffrey Sonnenfeld, the Lester Crown professor of leadership practice at the Yale School of Management, chose the Citi CEO as one of his top performers of 2025. Fraser’s “Project Bora Bora” restructuring resulted in full-year revenues tracking toward $84 billion in 2025, the highest since 2010, with records for all five business segments in the last quarter. The latest earnings quarter saw all five business segments hit quarterly records. The stock’s performance ranking, up 67% in 2025, made it the best among major U.S. banks, in a year when Fraser was elected Chair of the Citigroup Board of Directors and was named Euromoney “Banker of the Year 2025.”

1,000 jobs now, 20,000 over time

Citigroup is poised to eliminate about 1,000 positions this week, as previously reported by Bloomberg, a move that follows earlier rounds of layoffs and brings the bank closer to a broader plan to cut roughly 20,000 jobs by 2026, or about 8% of its global workforce, according to people familiar with the matter. The reductions are tied to a sweeping restructuring unveiled in early 2024 that aims to simplify management layers, streamline businesses, and deliver up to $2.5 billion in cost savings. Citi has already shed more than 10,000 roles under Fraser’s overhaul.​

Culture reset on Wall Street

Fraser’s memo signals a cultural reset at a bank long criticized for lagging behind rivals on profitability and efficiency, and she explicitly called time on what she describes as legacy behaviors that dulled Citi’s competitive edge. She urged bankers to adopt a more “commercial mindset,” telling staff to “ask for the business,” fight for a “full wallet” with clients, and stop settling for secondary roles or missed opportunities.

Automation, AI, and ‘roles no longer required’

The job cuts are being accelerated by investments in automation and artificial intelligence that are changing how work is done across the bank. Fraser told employees and investors as Citi completes more than 80% of its massive “Transformation” program, technology and process simplification will mean some roles evolve, new positions appear and “others will no longer be required.” Outgoing CFO Mark Mason said he expects headcount to keep falling this year as AI tools and streamlined processes take hold, even as Citi continues to hire top talent in key areas like investment banking.​

High stakes for 2026

Fraser has framed 2026 as the year a “more disciplined, more confident, winning Citi” must fully emerge, arguing the transformation and painful cuts are laying the foundation for stronger, more consistent returns. But the strategy carries high stakes: Citi must prove to investors the layoffs, technology spending, and cultural shake‑up can close its long‑standing performance gap with Wall Street rivals while maintaining morale among the staff she is now bluntly reminding that effort alone will not be enough.

For this story, Fortune journalists used generative AI as a research tool. An editor verified the accuracy of the information before publishing.



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Highway 1 along Big Sur reopens after 3 years of closures amid tourism-destroyin landslide

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A 90-mile (145-kilometer) section of California’s Highway 1 along the famous Big Sur coast finally reopened Wednesday after three years of closures and repairs following a series of landslides and a roadway collapse that hampered tourism on the scenic route.

The reopening around midday came three months ahead of schedule, and business owners say that should give travelers plenty of time to plan their spring and summer road trips.

“Today is a monumental milestone for us,” said a relieved Colin Twohig, general manager of the Big Sur River Inn. “We’re hitting the light at the end of the tunnel after three long years.”

The first shutdown came in January 2023 when a series of powerful atmospheric rivers triggered a major landslide. The highway was buried again the following year during another wet winter, when a lane also collapsed down a cliff near the Rocky Creek Bridge.

The traffic stoppage between Carmel and Cambria cut off access to Big Sur, an isolated stretch of the state’s central coast where misty, forested mountains rise up from the ocean. What used to be a short drive between the southern and northern sections — with tiny Big Sur Village roughly in the middle — became an eight-hour trek inland and then back toward the seashore.

The isolated area, home to fewer than 2,000 residents, is known for its panoramic hiking trails along high cliffs and craggy beaches where seals and sea lions sometimes sprawl out. The late “Tropic of Cancer” author Henry Miller lived there for nearly two decades starting in the 1940s, and there’s now a library devoted to his work.

Highway 1 is famously a must for California visitors traveling between Los Angeles and San Francisco, and Twohig said he looks forward to seeing tourists in cars and motorhomes back on the road.

Twohig estimated that his inn, with 22 guest rooms, a large restaurant and a general store, saw a 20% drop in business. He said the road closure directly following COVID-19 restrictions was a one-two punch. The inn spent the down time making improvements and marketing heavily to entice California residents to visit during the off-seasons.

“When you have a hospitality business, you really rely on the busy season, and when there is no busy season, it can be a hard pill to swallow,” he said. “Having that lifeline back is huge.”

There were multiple closures at various locations throughout the past three years, and the last stretch that remained shut was a 7-mile (11-kilometer) span near Lucia, according to the California Department of Transportation, or Caltrans.

Gov. Gavin Newsom announced the opening on social media, thanking Caltrans for the speedy work in “reviving a vital economic lifeline for local business owners and residents affected by the closure.”

Caltrans, which has called Highway 1 the jewel of the state highway system, placed steel and concrete to shore up the collapsed cliffside.



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If your phone is on SOS (and you can see this), yes, Verizon is having a major outage across the U.S.

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Many Verizon customers encountered a widespread outage on Wednesday, disrupting calling and other cellular services across the U.S.

The carrier acknowledged that there was an “issue impacting wireless voice and data services.” Verizon didn’t specify what was causing the disruptions, but said in an update shared on social media that it had deployed its engineering teams.

“We understand the impact this has on your day and remain committed to resolving this as quickly as possible,” the New York-based company wrote.

Outage tracker Downdetector showed that Verizon customers began to report issues with their service around noon E.T. Reports appeared to peak at more than 175,000 by 12:30 p.m. ET — but still remained elevated later into the afternoon, sitting at nearly 57,000 as of 3:30 p.m. ET.

Impacted users said their phones were in “SOS” mode or had other no signal messages. In cities like New York, alerts were sent out warning that the outage may disrupt 911 calls — urging residents to try landlines and devices from other carriers, if available, or visit a local police or fire station in-person in case of an emergency.

Per Downdetector, other major hubs impacted by Verizon’s outage included Washington D.C., Chicago, Houston, Los Angeles and Portland, Oregon. But consumers across the country said they were experiencing disruptions.

A handful of outage reports for other carriers also bubbled up on Wednesday — but companies like T-Mobile and AT&T quickly confirmed online that their services were operating normally. Both suggested that their customers may be encountering issues contacting people with Verizon’s service, however.

When cellular outages happen, some phone companies also urge consumers to try to connect to Wi-Fi and use internet calling. If Wi-Fi is still unavailable, there can be a limited number of other options — including sending messages via satellite on newer iPhones.

This story was originally featured on Fortune.com



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California’s wealth tax doesn’t fix the real problem: Billionaires who borrow money, tax-free

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California’s proposed wealth tax aims to go after billionaires’ balance sheets, but it largely sidesteps the way many ultrawealthy people actually generate spendable cash: they borrow against their assets, tax‑free, and never “realize” income in the first place. As long as that borrowing model stays intact, a one‑time levy on wealth may raise money once, but it does little to change the system that lets cash‑poor billionaires live richly while reporting very little taxable income.​

California is weighing a ballot measure, the Billionaire Tax Act, that would impose a one‑time 5% tax on the total assets of state residents worth $1 billion or more. The tax would apply to anyone who was a California resident on January 1, 2026, with payment due in 2027 and the option to stretch it over five years for an additional charge.​

Supporters, led by a major healthcare workers’ union, pitch the measure as a way to raise roughly $100 billion to backfill expected federal healthcare cuts and force the wealthy to pay what they call their fair share. Gov. Gavin Newsom has warned that the levy could backfire by accelerating a departure of high‑net‑worth residents, even as he continues to defend the state’s broader progressive tax system.​

To take this example from the abstract into the practical, consider the examples of Elon Musk, the world’s richest man, and Mr. Beast, the world’s most popular YouTuber. Musk does not live on a normal “salary” the way most people do, with most of his wealth tied up in shares of his companies such as Tesla and SpaceX, and he typically finances his spending by borrowing against those holdings and occasionally selling stock. In that sense, he is extremely asset‑rich but comparatively low on ordinary cash income, using large credit lines backed by his equity to pay for homes, jets, and other expenses instead of taking regular paychecks.

Mr. Beast, meanwhile, told The Wall Street Journal just days ago that he has “negative money right now … “I’m borrowing money right now — that’s how little money I have.” While he isn’t the CEO of a publicly traded company like many of the California billionaires being targeted by this proposed tax, Mr. Beast, or Jimmy Donaldson, is always reinvesting in his content, he explained, leaving very little in his bank account.

Anduril founder Palmer Luckey pointed out this tension in a heated social media exchange with Rep. Ro Khanna, who supports the billionaire tax. “You are fighting to force founders like me to sell huge chunks of our companies to pay for fraud, waste, and political favors for the organizations pushing this ballot initiative,” Luckey wrote, noting that the tax would create more problems than it would solve. Other executives voted with their feet, with the Google guys saying goodbye to California, The New York Times reported, as Larry Page and Sergey Brin both moved to sever ties, Page with a very Bezosian playbook centered on trophy properties in Miami. Here’s why Luckey has a point that this tax is going after the wrong things, and the strange reason these billionaires don’t actually have that much cash on hand.

The ‘Buy‑Borrow‑Die’ reality

The deeper problem lies in how modern billionaires convert paper wealth into cash without ever showing much taxable income. Rather than selling stock or private‑company shares and realizing capital gains, they pledge those assets as collateral, borrow against them, and use the loan proceeds to fund everything from yachts and mansions to new investments.​​

Because U.S. tax law does not treat borrowed money as income, these loans incur no income‑tax bill, even when they finance lavish lifestyles. Policy analysts often describe this as the “buy, borrow, die” strategy: buy appreciating assets, borrow against them to live, then let heirs inherit those assets with stepped‑up basis after death, erasing much of the embedded tax liability.​

Under U.S. tax law, loan proceeds are not treated as income because they must be repaid, so they are not taxed when received.​ If a billionaire borrows against appreciated stock or real estate instead of selling it, there is no sale, so no capital gain is realized and no capital gains tax is triggered.​

It works like this:

  • Step 1 – Buy: They acquire assets expected to appreciate over time (founder stock, real estate, private businesses) and hold them for decades, letting gains build up untaxed as “unrealized” gains.​
  • Step 2 – Borrow: They pledge those assets as collateral for large credit lines or loans (e.g., margin loans, securities‑backed lines of credit, loans against real estate) and live or invest using that borrowed cash instead of selling.​
  • Step 3 – Die: When they die, heirs get a “step‑up in basis,” meaning the tax cost basis resets to current market value, wiping out the built‑up unrealized gain for income‑tax purposes.

Why a One‑Time Wealth Tax Misses

California’s own fiscal watchdogs have noted that many top earners already avoid large state income taxes by borrowing against appreciated stock instead of selling it. A one‑time 5% charge on net worth would hit that accumulated wealth once, but wouldn’t touch the ongoing flow of tax‑free cash that comes from asset‑backed borrowing.​ As Luckey notes, it would force these billionaires to liquidate assets to come up with the cash that the law would require, making a move out of California an easier alternative for those with the means to do it—and billionaires have the means.

Critics warn the proposal could encourage more billionaires to leave without permanently changing their incentives to realize income or pay taxes where they actually live. Venture capitalist Chamath Palihapitiya estimates that about $1 trillion in billionaire wealth has already left California amid the tax fight, raising the risk that the state loses future income‑tax revenue while capturing only a single extraordinary haul.​

Solving the real problem

Tax experts argue that if policymakers want to reach the cash‑poor, asset‑rich class, they must tax the proceeds of wealth, not just the stock of it at a moment in time. Proposals include state‑level “wealth proceeds” taxes that more comprehensively tax capital gains and investment income, and reforms to reduce the bias that favors borrowing over selling appreciated assets.​ Edward Fox and Zachary Liscow, law professors at the University of Michigan and Yale, respectively, have suggested a way to close the “billionaire borrowing loophole” by changing the law so that borrowing is treated as income.

Without such structural changes, California’s wealth tax risks being a dramatic, politically appealing gesture that leaves the core architecture of billionaire tax avoidance—and the tax‑free loans that underpin it—largely intact.​ And it would seemingly leave California with a lot fewer billionaires.

For this story, Fortune journalists used generative AI as a research tool. An editor verified the accuracy of the information before publishing.



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