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Former U.S. Secret Service agent says bringing your authentic self to work stifles teamwork

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Especially as you grow tenure at an organization, it feels much easier and comfortable to bring your authentic self to work. But former Secret Service agent Evy Poumpouras says that’s bad for business.

“Don’t bring your authentic self to work. I don’t want your authentic self to work. I want your professional self. I want your respectful self,” she told the Diary of a CEO podcast. “I want your empathetic self. I want your competent self. You can bring your authentic self to a Thanksgiving meal with your family if you’d like to.” 

Poumpouras, a Queens, N.Y., native, was a U.S. Secret Service special agent, polygraph examiner, and interrogator who served from 2000 to 2012, protecting U.S. Presidents Bill Clinton, George W. Bush, Barack Obama, and George H.W. Bush. She’s now a law enforcement and national security analyst, the bestselling author of Becoming Bulletproof, and an adjunct professor at the City University of New York. 

“Could you imagine if I brought my authentic New York self to every interrogation I did?” she asked, recounting an interrogation from years ago in which she had to interview a 16-year-old boy who had allegedly assaulted a 3-year-old little girl.  

“What would my authentic self say? ‘What are you thinking? How could you? It’s a 3-year old.’ No, I brought my professional self,” she said. 

What mattered more in that moment was getting a confession, she said, so she could find out what happened so the little girl wouldn’t be victimized again. “‘Okay, tell me what happened. Tell me more,’” she recalled saying. “Non-judgment. Poker face. You know why? Because what I think, my authentic self, is irrelevant.”

Poumpouras also argues bringing your authentic self to work puts the spotlight on one individual instead of prioritizing teamwork.

“Don’t come in and be phony. Nobody wants a phony. But [the] authentic self has become me, me, me, me, me. Everybody, check me out,” she said. “I was irrelevant. When you show up to work, wherever you work, [ask] what are you bringing to bring value to the whole team, because your authentic self could be, ‘I’m bringing my problems, I’m bringing my opinions. I’m bringing my judgments.’” 

“Honestly, nobody cares,” she added. 

What experts say about authenticity at work

In a recent Science of Personality podcast episode, Ryne Sherman, chief science officer at Hogan Assessment Systems, also said authenticity at the workplace has its drawbacks.

“Bringing your authentic self to work could get you into trouble,” he said. It can cause professionalism problems, interpersonal conflict, and hinder career development, he added, giving the example of responding angrily by screaming, stomping, or sending a harshly worded email. While that behavior might feel authentic at the moment, it’s clearly unprofessional.

“When we resist doing those things, we are being inauthentic,” Sherman said. “We’re not responding in a way that is consistent with our true feelings.” But that’s a good thing, he added.

Other studies, however, show authenticity in the workplace can have its merits. Research by Cynthia S. Wang and other co-researchers at Northwestern University’s Kellogg School of Management, published in March, said authenticity at work can improve well-being, colleague relationships, and organizational commitment.

Wang found, though, that this can be particularly difficult for marginalized and minority groups at work. 

“What we’re talking about is actual authenticity—the ability to express yourself—which is slightly different from the idea of inclusion,” Wang said. “You can include somebody in a meeting, for example, but they still may not feel comfortable with being authentic and speaking up.”

Still, Poumpouras argues authenticity in the workplace inhibits high performance.

“You get sloppiness. Everybody’s doing their own thing,” she said. “That’s not a team.

“If you’re team-oriented, you leave your authentic self here, and you bring your genuine self, who genuinely cares about the mission, who genuinely cares to do a good job, who genuinely knows that it’s not about you, it’s about the collective team,” she added.

A version of this story was published on Fortune.com on September 26, 2025.

More on authenticity at work:

Join us at the Fortune Workplace Innovation Summit May 19–20, 2026, in Atlanta. The next era of workplace innovation is here—and the old playbook is being rewritten. At this exclusive, high-energy event, the world’s most innovative leaders will convene to explore how AI, humanity, and strategy converge to redefine, again, the future of work. Register now.



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Jim Beam halts production at key US distillery amid bourbon glut

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Bourbon maker Jim Beam plans to pause production at its main US distillery for all of 2026 after slumping demand caused an oversupply of whiskey. 

The brand, owned by Japanese alcohol giant Suntory Holdings Ltd., said it’s halting whiskey distillation at the James B. Beam campus in Clermont, Kentucky after an assessment of its production levels against consumer demand, according to a statement on Monday. 

The company plans to use the downtime to invest in site enhancements. Production will still continue at the smaller Fred B. Noe craft distillery in Clermont and the Booker Noe site in Boston, it added. 

Sales of bourbon have slowed as consumers rein in spending and drinking, and as uncertainty over the impact of US President Donald Trump’s tariffs and taxes on aging barrels weigh on the sector, the Kentucky Distillers’ Association said in October. There are about 16.1 million barrels — a record — of bourbon aging in warehouses in Kentucky as of January, though most won’t be ready to bottle until after 2030, the association said.

Jim Beam, which employs about 6,000 people worldwide, did not announce layoffs. Bottling and warehousing operations will continue at the brand’s James B. Beam campus, while its visitor center and restaurant remain open, it said.

Suntory, which also owns soft drinks such as Orangina, is grappling with the fallout of Takeshi Niinami’s resignation as chief executive officer in September after Japanese police raided his home as part of an investigation into suspected illegal cannabis-based supplements. Niinami was one of the country’s best-known and most outspoken business leaders.

Join us at the Fortune Workplace Innovation Summit May 19–20, 2026, in Atlanta. The next era of workplace innovation is here—and the old playbook is being rewritten. At this exclusive, high-energy event, the world’s most innovative leaders will convene to explore how AI, humanity, and strategy converge to redefine, again, the future of work. Register now.



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New luxury airline seeks top first class and will only fly to a handful of cities

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As premium travel becomes an increasingly important part of the airline industry, a new carrier is launching that looks to offer an experience beyond first class but without the enormous cost of chartering a private jet.

Florida-based Magnifica Air expects to begin service in 2027, with plans for six to seven daily departures, connecting to Miami, New York, Los Angeles, the San Francisco Bay Area, Dallas, and Houston. The airline will also offer seasonal service to Napa Valley and the Caribbean.

Magnifica has long-term lease agreements with Air Lease for six new Airbus aircraft, including four A220-300s and two A321-200neos. The A321neo will fly on longer-haul routes and include four private suites, while the A220-300 will serve mid-haul routes and have two suites.

Each plane will carry only 45–54 passengers—less than half what they carry for typical airlines—and there will be no overhead bins, increasing cabin space even more.

Magnifica Air

Service begins with a driver who picks up passengers and takes them to a private terminal, where they will not have to wait in a TSA line, while a concierge handles their luggage.

Travelers can arrive just 30 minutes before departure. Prior to takeoff, they can partake in fine dining and wellness offerings. While onboard, there’s curated entertainment and tailored dining in the privacy of suites and recliners. After landing, baggage arrives in 10–15 minutes, while chauffeurs wait curbside.

“Right now, if you want a truly luxurious experience, you’ve got two options: Pay 10 times the cost of a first-class ticket for a private jet, or deal with the frustrations of commercial first-class travel, where you’re still treated like just another number. Magnifica Air is stepping into that space between,” the airline said. “We’re offering a fully private, seamless experience for a fraction of what you’d pay to charter a jet.”

Magnifica hasn’t disclosed any details on ticket prices yet, but a spokesperson said they will vary by route and dynamic demand. Meanwhile, renting a private jet can cost several thousand dollars per hour.

The airline has announced prices for its “The Seven Club” membership, which will offer priority access and tailored service, as well as invitations to major events like Art Basel and the Super Bowl. Family memberships will start from $14,950 and corporate membership from $29,950.

Magnifica Air

Magnifica comes as the main airlines have become more reliant on first-class and business-class passengers.

In October, Delta Air Lines said for the first time ever it expects sales of premium seats will overtake those of its traditional main cabin offerings by 2026, a full year earlier than previously expected.

“Premium products used to be loss leaders, and now they’re the highest-margin products,” Delta President Glen Hauenstein told analysts on an earnings call.

He added Delta is seeing “many, many more opportunities in premium in the coming years” and cited investments in Los Angeles, Boston, New York, and Seattle “where a considerable amount of premium lives. Delta historically wasn’t as big in those markets as we are now.”

At the same time, Delta has introduced an extra-high-end tier of lounges as its Delta Sky Club lounges grow more overcrowded.

It’s indicative of the K-shaped economy, in which the top 10% of households accounted for nearly 50% of all consumer spending in the second quarter of 2025, according to Moody’s Analytics

Even low-cost carriers like Frontier Airlines are reducing capacity in economy class to add first-class seats.

“We’ve listened to customers, and they want more—more premium options, like first class seating, attainable seat upgrades, more free travel for their companions, and the ability to use miles on more than just airfare,” Frontier CEO Barry Biffle said last year.



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iRobot cofounder Colin Angle: Roomba-maker’s biggest reason for failure was Chinese competitors

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After Roomba-maker iRobot filed for Chapter 11 bankruptcy last week, founder and former CEO Colin Angle did not shy away from sharing what went wrong. 

Angle, who co-founded iRobot in 1990 alongside other members of MIT’s Artificial Intelligence Lab, said in a recent episode of The New York Times “Hard Fork” podcast that one of the core problems with remaining competitive in its market was growing Chinese competition. 

“It’s certainly the advent of this new type of competitor, the Chinese fast follower who had access to the Chinese marketplace, which I Robot effectively did not,” Angle said. “I also think that the marketplace was not a level playing field.”

Roomba became a household name—and appliance—in numerous American homes after the vacuuming robot hit the market in 2002, a pioneer in the household robotics sector. The 2018 self-emptying Roomba i7+ vacuum was even able to tidy dust and detritus from specific rooms using mapping technology. The company reached its peak revenue in 2021 at nearly $1.6 billion. Now, following its bankruptcy filing, iRobot will be acquired by the China-based Picea Robotics, its primary manufacturer and lender.

Despite the Roomba’s initial success, it began losing market share to its Chinese rivals, a death knell for the company, according to Angle. 

“For a small period of time, iRobot was the meeting manufacturer of vacuuming robots in China,” he said. “Then it stopped, because China decided that this was a market of interest, and they were going to ensure that Chinese companies were advantaged to succeed there.”

Angle noted that China, “for various pragmatic and political reasons, gave a protected market to cut your teeth on for the competition,” such as the China-based Roborock, which put iRobot at a disadvantage in the massive Chinese market. (Roborock has since become the world’s largest robot vacuum brand.) 

China has implemented a series of incentives for consumers to buy domestic products, including an up-to 20% discount on certain tech appliances, in an effort to boost spending following a prolonged pandemic-era lull. The Central Committee of the Chinese People’s Congress announced in October a renewed focus on bolstering domestic consumption, calling for support of Chinese businesses.

Picea Robotics, for its part, has dominated the robotic vacuums space, and it reports partnerships with Shark and Anker, in addition to iRobot.

“It’s a cage match, and it certainly got hard, and it got increasingly competitive,” Angle said. 

iRobot did not immediately respond to Fortune’s request for comment.

Obstacles in iRobot’s path

Increased competition from China may be why iRobot lost key international market share, but Angle said Amazon’s failed bid to acquire the company only hurt it.

In 2022, Amazon announced a deal to buy iRobot for $1.7 billion, what would have been its fourth-largest acquisition ever at the time. However, regulators thwarted the deal, with the European Union and U.S. Federal Trade Commission arguing Amazon could engage in anticompetitive practices by delisting competitors on its platform, or increasing advertising costs that would stymie innovation in the sector. Amazon and iRobot decided in January 2024 to abandon the deal.

To Angle, the failed acquisition hurt more than just iRobot, but rather the consumer and entire industry of household robotics.

“The tragedy of the blocking of the transaction is we did it to ourselves,” he said. “And the net result, which I have argued, was done with eyes wide open, was putting the consumer robot industry in a box, gift wrapping it and handing it to someone else.”

iRobot had other failures, such as a wet-mopping feature that lagged behind competitors and never really materialized, according to Angle, but regulator scrutiny of the proposed Amazon acquisition inhibited the American robotics sectors from being nurtured, he argued.

Amazon did not respond to Fortune’s request for comment.

“If nothing else, the tragedy of the events of the Amazon attempted acquisition of iRobot to serve as a lesson as we think about an industry which honestly could be 1,000 times larger than robot vacuuming,” Angle said.



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