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Cursor internal AI Help Desk handles 80% of employees’ support tickets

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AI coding-assistant start-up Cursor isn’t just using artificial intelligence to help developers write code, it’s deploying AI across its own internal operations, CEO, Michael Truell, told the audience at Fortune’s Brainstorm AI in San Francisco.

Truell said the company had already automated roughly 80% of its customer support tickets with the help of the technology. He said the company had also implemented an internal AI-powered communication system that allows employees to query information across the organization. “We’ve actually done a lot of work internally on customizing that setup,” he said.

Cursor also uses AI for internal communications, he said. “We have a system where folks can ask any question about the company and get it answered by an AI,” Truell said, as well as an project with “a few forward deployed engineers internally embedded throughout, building custom tooling right now for operations, for sales and experimenting,” he said. 

Across the enterprise software landscape, some larger organizations are increasingly coming up against adoption challenges when attempting to integrate AI into workflows. 

Data silos—where information is trapped in disconnected systems—prevent AI tools from accessing the full context they need to be useful, and technical sprawl—the accumulation of disparate tools and platforms over years of growth— can create integration issues. Many organizations are finding they need more dedicated technical expertise to help tailor AI models to specific business needs.

Engineers are seeing productivity gains

Cursor, which is valued at $29.3 billion, said last month it had crossed $1 billion in annualized revenue and now has more than 300 employees. The company has seen rapid growth since it was founded by a team of four MIT graduates in 2022. The company’s AI coding tool, which first launched in 2023, has been popular with software who use it to help both generate and edit code. 

There has been some conflicting research about how helpful AI tools actually are for software engineering. A July 2025 study by the nonprofit research group METR found that experienced developers working on large, mature codebases actually took 19% longer to complete tasks when using AI tools such as Cursor and Claude, despite believing they had worked 20% faster. The researchers attributed the slowdown to time spent prompting AI, waiting for responses, and time reviewing generated code.

A recent study conducted by University of Chicago found that teams using Cursor’s AI coding assistant in large companies merged 39% more pull requests (PRs) compared to non-users. The research also showed that senior developers created more detailed plans before writing code and demonstrated greater skill working with AI agents.

“A lot of folks think that junior developers get the most out of AI,” Truell said. But “when these academics went in and looked at the data, it looked like senior engineers actually were more effective in using the tools and were accepting code at higher rates and were getting more value from that.”

Truell noted that this surprised him as well: “We want to dig into to understand exactly why that’s the case.”



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Instacart may be jacking up grocery prices using AI, study shows—a practice called ‘smart rounding’

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Instacart tried to replace “Yesterday’s price is not today’s price” with “Today’s price might not be the same price for everyone.” The online grocery giant is experimenting with algorithmic pricing that can cost shoppers an extra $1,200 per year, a study released yesterday found.

The methodology: In September, Consumer Reports and the progressive think tank Groundwork Collaborative used ~200 volunteers to check prices on 20 items in four cities. The volunteers simultaneously chose the same product from the same store and found price differences in ~75% of items. Costco, Kroger, Safeway, and Target were among the retailers included.

The price is not right for everyone

  • Instacart uses pricing tools from Eversight, an AI company it purchased in 2022, that can create as much as a 23% increase in prices for customers and 2%–5% jump in profit for stores, according to CR.
  • Experts told CR that Instacart was testing customers’ price sensitivity. This was confirmed when an email between Instacart and Costco that called the practice “smart rounding” was accidentally sent to CR by Costco.

Shop of horrors: This type of dynamic pricing, which has proliferated in the age of AI, can contribute to steeper costs, according to an academic paper released this year. And Instacart is all in on AI: The company and OpenAI just announced a partnership that will allow customers to cook up recipes in ChatGPT and pay for groceries without leaving the chat interface.—DL

This report was originally published by Morning Brew.

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Top economist warns more rate cuts after today would signal the economy is in danger

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Claudia Sahm thinks investors should rethink what they’re salivating for.

The Federal Reserve is likely to deliver its third interest rate cut of the year on Wednesday, a move widely understood to be insurance against the bottom completely falling out of the labor market. But to Sahm—a former Fed economist, recession-indicator architect, and one of the central bank’s most closely watched outside interpreters—the more consequential question isn’t what the Fed does on Wednesday. It’s what additional cuts would mean.

“If the Powell Fed ends up doing a lot more cuts,” she told Fortune ahead of the decision, “then we probably don’t have a good economy. Be careful what you wish for.”

That framing cuts against the dominant mood on Wall Street, where rate cuts have recently been reflexively welcomed and futures markets are already pricing in a second round of easing in 2026. But Sahm thinks investors should only want more cuts if they’re prepared to cheer for a recession.

Powell’s last stretch, and the hardest one

Sahm expects the Fed’s cut today—almost universally anticipated in futures markets—to be paired with language that raises the bar for any move in January. With the core inflation rate still sticky at 2.8%, higher than the Fed’s preferred rate of 2%, and unemployment rising, the Fed is straddling both halves of its mandate. 

“It is a tough one,” Sahm said. “Whatever they do could upset the other side.”

That tension is especially sharp because Fed Chair Jerome Powell is nearing the end of his term. He has three meetings left—January, March, and April—before the administration installs a successor, but President Donald Trump will announce his pick for the new chair (widely believed to be White House advisor Kevin Hassett) around Christmas. Once he does that, Powell effectively becomes a “lame duck” Fed Chair, although Sahm notes that “frankly, he has been one for some time” since Trump, who has grown to loudly despise his nominee, was elected. 

“Feels like in a way the last Powell Fed meeting,” Bloomberg’s Conor Sen wrote on X

What matters now for Sahm is that the data—not the politics—are driving policy. She warns that could change next year with a more political Fed. 

The labor-market signal the Fed is watching

What Sahm is focused on is not the headline rate cut but the underlying fragility in the job market that the Fed is trying to insure against.

Unemployment has risen three months in a row through September. Hiring has slowed to levels that historically place upward pressure on unemployment, “because you always have people coming into the labor market,” she said. 

Layoffs, however, haven’t surged yet. That’s precisely why Sahm thinks relying on initial jobless claims to assess labor-market risk is dangerous. 

“Initial claims don’t give you a sense of what’s coming,” she said. They’re what economists like to call a lagging indicator, meaning they tend to spike after a recession is underway, not before it. Recent weekly readings, distorted by holidays and special factors, are even less informative.

The real risk, in her view, is that the Fed waits too long.

“If the Fed waits until they see signs of deterioration,” she said, “they’ve waited too long.”

Sahm expects Powell to keep the path open for more easing but to emphasize that each additional cut requires stronger justification.

“If Powell talks about the funds rate getting close to neutral,” Sahm said, “that tells you it’s a pretty high bar to keep cutting. Every cut takes pressure off the economy, and inflation is still elevated.” 

That messaging—tightening the bar while remaining data-dependent—is what Wall Street might interpret as a “hawkish cut.”

But Sahm stresses the Fed cannot box itself in. The December employment report arrives just a week after today’s press conference. Declaring victory—or declaring the cutting cycle finished—would expose Powell to being immediately flat-footed.

“If all goes well,” she said, “this could be the last cut of the Powell Fed.”



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Sheryl Sandberg’s Lean In finds ‘ambition gap’ in survey first: Fewer women want promotions

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The prophet of leaning in has found that, at least in 2025, women are leaning out. 

According to nonprofit Lean In and McKinsey & Company’s latest Women in the Workplace report, for the first time since the report began a decade ago, significantly fewer women than men are interested in getting a promotion at work. Compared to 80% of men in entry-level career stages, 86% in mid-career, and 92% of senior executives, only 69% of entry-level women, 82% in their mid-career, and 84% of female senior executives reported a desire to advance in their careers. The data was taken from 124 companies with 3 million workers, as well as interviews with 62 human resources executives. 

In 2023, 81% of both men and women surveyed said they were interested in getting promoted, including 93% of women under 30, highlighting an “ambition gap” that has emerged in the last year. 

Lean In attributed the gap to a disparity in support and resources available to women in the workplace, including less advocacy from managers, making them less likely to be recommended for a promotion. According to the report, when women receive the same career support as men, the ambition gap in seeking a promotion disappears.

The gap is part of a growing pattern of women being left behind in the workplace, says former Meta Platforms Inc. executive and nonprofit Lean In founder Sheryl Sandberg. While the number of men in the workplace this year has risen by nearly 400,000, the number of working women has fallen by about 500,000, data from the U.S. Bureau of Labor Statistics shows. 

“This is my fourth decade in the workplace, and we are in a particularly troubling moment in terms of the rhetoric on women,” she told CNN on Tuesday. “You see it everywhere in all the sectors. But what I’ve seen is, you know, we make progress, we backslide. We make progress, we backslide. And I think this is a major moment of backsliding.”

Troubling workplace trends

Stricter return-to-office mandates and the rising cost of childcare have forced many women to either cut hours or quit their jobs altogether, what some researchers are calling “The Great Exit.” Labor force participation from women aged 25 to 44 with children under 5 fell by about 3% from January to June of this year alone.

The women who are still able to work from home, sometimes out of necessity because of childcare responsibilities, risk becoming invisible at their job. Many get less feedback and mentorship than their in-office counterparts. They are also less likely to be promoted than their male counterparts and see fewer raises and lower wages.

The changes in workplace patterns also come amid concerted efforts to curb diversity, equity, and inclusion efforts in the workplace, with women saying this rollback has impacted their career plans, including prioritizing job security over career growth opportunities. President Donald Trump got rid of EO 11246, an executive order mandating federal contractors provide equal employment to marginalized groups like women and people of color, on his second day in office.

Lean In’s data suggests remaining workplace DEI efforts are also falling short. Despite 88% of companies saying they prioritize inclusive cultures, only 54% say they’ve committed to programs designed for women’s career enhancement and 48% committing to efforts to advance women of color at work. One-fifth of companies surveyed reported no specific support efforts for moving women up in their careers.

“We’ve built systems that aren’t working, and women are bearing the brunt of it,” billionaire philanthropist Melinda French Gates told Fortune in October. “It’s very concerning to see so many women leaving the workforce—but if you’ve been listening all along to what women say about their careers, it’s not surprising.”

French Gates said she attributes continued challenges for women in the workplace to tradeoffs they have to make, including balancing work with childcare. Women also continue to face workplace harassment and navigate enduring stereotypes about their own leadership capabilities, French Gates added.

To Sandberg, the issue goes beyond something ideological. She argued neglecting women in the workplace is a dangerous economic choice, saying that if the U.S. were to increase women’s workforce participation on par with other wealthy countries, it would add an additional 4.2% GDP growth. Organisation for Economic Co-operation and Development data indicates the wealth of a country is correlated with the participation of women in its workforce.

“This is a critical issue, not of special treatment,” Sandberg said, “but of making sure we get the best out of our workforce and we are competitive economically.”



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