Louis Vuitton CEO Pietro Beccari launched a new ‘retailtainment’ superstore in Seoul on Wednesday, one day after he was appointed to a second, brand new job.
Louis Vuitton’s striking newfaçade in Seoul – Louis Vuitton
Lisa of BlackPink, uber star Felix, and artist legend Takashi Murakami all showed up for the opening of the huge 54,000-square-foot store that marries historical narrative, café, restaurant and remarkable works of art.
“I believe in retailtainment maybe because we just had a period in luxury where we all got fat and chunky and sales came spontaneously… We lacked innovation. Louis Vuitton is not a pure fashion brand. So, as market leader, we needed to do something to stimulate people to be curious,” explained Beccari, as he celebrated the six-story opening of the store, titled ‘LV The Place Seoul.’
Located in La Reserve, part of department store Shinsegae’s luxury complex, it features a paradigm busting exhibition ‘Louis Vuitton Visionary Journeys Seoul.’
Plus, its opening comes one day after the hyper-energetic Beccari was named CEO of LVMH’s fashion group, encompassing stellar and happening brands like Fendi, Pucci, Givenchy, and Jonathan Anderson.
Visionary Journeys is a sharp-eyed, expertly presented narrative history of Louis Vuitton, a brainy stroll through the brand’s history that begins with a curving tunnel named ‘Trunkscape’ featuring monogram trunks dating from the 1880s, 19th-century advertising, hat boxes, rare documentation- all showing the deep roots that inspired the brand’s contemporary designs. Like an elaborate multi drawer shoe from 1905 that seems almost to directly inspire a shoe box and sneaker in coated camouflage canvas from Pharrell Williams’ debut collection for Vuitton.
Pietro Beccari inside the store – Louis Vuitton
A series of six sections from origins and watches to personalisation and workshop tell the brand’s history with gusto. Blending archival pieces and objets d’art with superb iconic ideas from LV designers Marc Jacobs, Kim Jones, Virgil Abloh and, above all, Nicolas Ghesquière; where a rich selection of bags in monogram, Damier or Epi leather represent ideal expressions of the LV aesthetic.
“The Young generation consumer is becoming more sceptical. That’s why they want great story telling. They need to know the reason behind a brand. Of course, we cannot do this in every store in the world. But we can here,” expounded Beccari, noting that LVMH CEO Bernard Arnault is due to visit Korea in January when he can personally discover the new superstore.
Vuitton had already wowed with its concept store ‘The Louis’ in Shanghai, though this new space takes retailtainment to another level. The Louis has been luring 22,000 visitors a week to its version of Visionary Journeys, many of them becoming brand fresh clients.
Expect similar numbers to catch Louis Vuitton Visionary Journeys Seoul, which had 1,700 visitors on its first day soft opening.
“Korea is the one of Vuitton’s top five nationalities,” explained Beccari, which is why department store group Shinsegae believed so much in this project. Built inside a 1930 building, which previously housed 30 brands, and 15 restaurants, it is now 80% dominated by Vuitton.
The visionary fashion room – Louis Vuitton
Though, there are also three LVMH labels- Celine, Loewe, and Loro Piana, coincidentally all of them part the fashion group which Beccari will oversee with his left hand.
LV The Place Seoul also boasts a new top floor restaurant named JP for Junghyun Park, the Korean-born chef of award-winning Atomix restaurant in New York. His menu includes soy-sauce marinated blue crab accompanied by a silky egg custard, offering a delicate umami profile reminiscent of refined coastal cuisine. There are bolder compositions- lobster enhanced with Korean mustard or Hanwoo Tenderloin with beetroot and galbi sauce.
“I thought if I ever come back to open in my own country it would be nice to do it with the market leader. And that is very much Louis Vuitton,” explained Park, at the VIP cocktail in his new rooftop restaurant. It’s an elegantly finished space in fine woods that bleeds out on to a rooftop with three fantastic works of sculpture. Huge forms by Anthony Gormley, Henry Moore, and Louis Bourgeois, from the private collection of the Chung family that owns Shinsegae.
This new Seoul complex also has a café sourced by Maxime Frédèric, the pastry chef of Cheval Blanc in Paris, bringing to 19 the number of restaurants and cafés in Vuitton stores internationally.
Its four floors of retail space contains what seems like the whole world of Vuitton. Pride of place in fashion going to a powerful range of looks from Ghesquière’s dramatic medieval futurist cruise collection presented this spring in the Palace of the Popes in Avignon. A look from which Lisa of BlackPink wore to the opening VIP drinks party.
A Nautilus bag in the monogram room – Louis Vuitton
While the house’s recent focus on sport- ranging from creating the trunks for the Paris Olympic medals to debut sponsoring this year’s Formula One championship- is well referenced. Almost anything can get the LV makeover- skateboards, football tables, ping pong sets, monogram golf bags, or portable roulette tables. In a sense, LV is gambling on the luxury appetite of local consumers, though it felt like a very carefully calibrated risk, one that Beccari has a remarkable track record in winning.
Before joining Vuitton in January 2023, Beccari reinvented retailing during his five-year tenure as CEO of Dior. Gutting and enlightening Dior’s flagship on Avenue Montaigne to become the fashion world’s most acclaimed flagship, with café, restaurant, VIP salons, super suite and impressive Galerie Dior, a permanent 13-room exhibition of the brand’s history from The New Look to the present day.
“People are very interested in seeing the deep roots of a great brand like Dior. People leave the exhibition speaking well about the brand. That really counts. And then they go into the store right after to buy something,” Beccari chuckled.
“But if I learned anything from La Galerie Dior it’s that exhibitions have to move and evolve,” he added, noting that Dior space just opened a remarkable new display of Dior fashion from the private collection of the late Azzedine Alaïa.
However, Vuitton is almost twice as large as Dior, with annual revenues in excess of €20 billion, and remains the lynchpin of the whole LVMH empire, accounting for an estimated one quarter of group sales and some 40% of profits.
An eclectic selection of accessories – Louis Vuitton
Observers and online commentary has been critical of many luxury brands ramping up the prices of key products in recent years, during the consumer boom at the end of Covid.
Asked about that, Beccari responded: “Yes, there have been price increases. But you need to remember, there has been significant inflation in our raw materials too. That spiral of inflation has been the main driver to me. Also the movement in the dollar means we have been forced to up prices in certain markets in order to avoid resales internationally. We have had to defend our profit and loss, that’s a key strategy,” he noted.
Looking ahead, Beccari is excited about two major openings, in 2027 on the Champs Élysées, where a whole city block is now one mammoth Vuitton trunk, hiding a massive construction site. And in 2028, on Rodeo Drive, where iconic architects Frank Gehry and Peter Marino will work in tandem. Though all the CEO will say is: “Expect a few surprises.”
A former professional footballer in his youth, Pietro sees sports as part of burnishing Vuitton as a cultural institution.
“We like to be recognised as a cultural brand. And sport is part of modern culture. Young people love and practice sport. It’s a key part of their lives. And of Vuitton, back from when we created the case for the World Cup in South Africa in 2010. Like we like to say, ‘victory travels in Louis Vuitton’,” he concluded.
The store’s personalisation station – Louis Vuitton
Vuitton arches have been hyper visible at F1 races all this racing season, and the connection also has another useful side effect. LV can invite VICs into luxury boxes in grandstands, and even into race pits at tire changes. “Oddly enough, the race pit reminds me of an atelier, due to the meticulous care for detail,” he opined.
As for his new job, managing 10 other labels, he is fulsome in his praise for his veteran predecessor Sidney Toledano, who will move to become consigliere to Bernard Arnault.
“When I went to Dior, it was like Sidney giving me his Dior as he had been CEO. It was like a father giving his daughter to a new son-in-law. I will try to do my very best in this new scenery and challenge. Some brands I know very well like Fendi, where I was CEO. So, I will have to study and learn and try to provide input. Fortunately, Sidney has put great teams in place- CEOs and creative directors,” he underlined, rising to welcome a flurry of stars arriving at the opening.
LVMH does not break out the fashion group’s revenues, but they are believed to be in excess of €5 billion.
The busiest executive in fashion has just got even busier.
Artificial intelligence (AI) continues its march to transform businesses’/consumers’ lives with customer advocacy platform Mention Me launching ‘AI Discovery IQ’, a free-to-use tool that “helps brands reach target consumers in the new age of generative AI search”.
Kirill KUDRYAVTSEV / AFP/Archives
It claims to allow brands to “instantly audit how discoverable they are within popular AI systems” such as ChatGPT, Claude, Gemini and Perplexity.
According to Mention Me, 62% of UK consumers now turn to generative AI tools for product recommendations, brand discovery and comparisons, “bypassing traditional search engines entirely [so] businesses are under pressure to respond to this behaviour change,” said the platform’s CEO Wojtek Kokoszka whose platform works with firms including Charlotte Tilbury, Huel and Puma, “helping marketing teams to boost consumer awareness and sales”.
With AI, it says the modern customer journey, powered by natural language prompts instead of outdated keyword strings, means consumers are 4.4 times more likely to convert if they find a brand through a large language model (LLM).
“The rise of ‘agent-mode’ assistants and AI-driven voice search has pushed brands into a new world of digital visibility. Despite this, most brands have little to no insight into how they appear in AI-generated answers”, said Kokoszka.
AI Discoverability IQ claims to give brands an overall LLM discoverability score, specific details on areas such as technical website elements, content and structured data, and actionable recommendations to improve their AI discoverability.
Its tool generates “measurable, trackable outputs” like AI Visibility Score, brands’ prompt-based results, and a side-by-side comparisons with their competitive set. This means brands “can react quickly to improve their discoverability scores” with Mention Me’s wider suite of products and unique first-party data.
It’s also “innovating and evolving” its platform to include more capabilities, such as the ability to benchmark against competitors, to drive further improvements for marketing leaders in the age of AI.
Mention Me CMO Neha Mantri said: “AI Discoverability is not yet a named practice within most marketing teams; the same way SEO wasn’t in the early 2000s. But when up to 31% of consumers say they’re more likely to trust responses from generative AI than traditional search results, this needs to change. Mention Me is naming the problem and providing a solution at just the right time.”
A host of celebrities and high-end brands have donating goods to ensure Savile Row’s latest annual ‘Pop-Up Crisis’ store will continue to support the Crisis charity event that has so far raised over £650,000 since 2018.
Image: Crisis charity
Across 8-13 December, the pop-up store at 18-19 Savile Row in London’s Mayfair will sell a curated selection of designer clothing, past stock and samples from luxury brands.
Celebs donating goods include Rosie Huntington-Whiteley, Naomie Harris, David Gandy, Jarvis Cocker, Louis Partridge, Jamie Redknapp and Emma Corrin, among others, for a week-long event and raffle with all proceeds going to help end homelessness across Britain.
Hosted by landlord The Pollen Estate, the temporary shop is also selling designer goods donated by Savile Row tailors including Mr Porter, Wales Bonner, Crockett & Jones and many other luxury brands from Barbour, Tod’s to Manolo Blahnik and Watches of Switzerland Group.
This year, celebrity model and fashion entrepreneur David Gandy will also be curating an exclusive online edit on shopfromcrisis.com, including donations from his own wardrobe as well as items from friends including Redknapp’s brand Sandbanks, Hackett and Aspinal of London.
Gandy said: “Having supported Crisis for a number of years, I’m delighted to have had the opportunity to curate my own online edit this year with the help of some of my close friends. It means a lot to know that donations from my own wardrobe are going towards such an important cause. Whether you’re looking for the perfect Christmas gift or to treat yourself, your purchase can help make a real difference to people facing homelessness this Christmas.”
Liz Choonara, executive director of Commerce and Enterprise at Crisis, added: “Pop-Up Crisis is such an iconic event in the Crisis calendar and one that we look forward to every year. We’re thrilled to be partnering with the team once again for another week celebrating the iconic craftsmanship and style of Savile Row – with all proceeds going towards our crucial work to end homelessness.”
Specialist outdoor clothing producer Dryrobe has won a trademark case against a smaller label. The win for the business, which produces waterproof towel-lined robes used by cold water swimmers, means the offending rival must now stop selling items under the D-Robe brand within a week.
Image: Dryrobe
A judge at the high court in London ruled the company was guilty of passing off its D-Robe changing robes and other goods as Dryrobe products and knew it was infringing its bigger rival’s trademark reports, The Guardian newspaper.
The company said it has rigorously defended its brand against being used generically by publications and makers of similar clothing and is expected to seek compensation from D-Robe’s owners for trademark infringement.
Dryrobe was created by the former financier Gideon Bright as an outdoor changing robe for surfers in 2010 and became the signature brand of the wild swimming craze.
Sales increased from £1.3 million in 2017 to £20.3 million in 2021 and it made profits of £8 million. However, by 2023 sales had fallen back to £18 million as the passion for outdoor sports waned and the brand faced more competition.
Bright told the newspaper the legal win was a “great result” for Dryrobe as there were “quite a lot of copycat products and [the owners] immediately try to refer to them using our brand name”.
He said the company was now expanding overseas and moving into a broader range of products, adding that sales were similar to 2023 as “a lot of competition has come in”.